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Mastering ServiceNow; Complete Self-Assessment and Implementation Guide

Mastering ServiceNow; Complete Self-Assessment and Implementation Guide

$199.00
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Course access is prepared after purchase and delivered via email
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Self-paced • Lifetime updates
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Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Mastering ServiceNow: Complete Self-Assessment and Implementation Guide



Course Overview

This comprehensive course is designed to help participants master the ServiceNow platform and achieve a complete self-assessment and implementation guide. With a focus on interactive and engaging learning, participants will gain the knowledge and skills needed to successfully implement and manage ServiceNow in their organization.



Course Features

  • Interactive and Engaging: The course includes hands-on projects, bite-sized lessons, and gamification to keep participants engaged and motivated.
  • Comprehensive: The course covers all aspects of ServiceNow, including implementation, configuration, and management.
  • Personalized: Participants can learn at their own pace and access the course materials anytime, anywhere.
  • Up-to-date: The course is regularly updated to reflect the latest features and best practices in ServiceNow.
  • Practical and Real-world Applications: The course includes real-world examples and case studies to help participants apply their knowledge in practical scenarios.
  • High-quality Content: The course is developed by expert instructors with extensive experience in ServiceNow.
  • Certification: Participants receive a certificate upon completion, issued by The Art of Service.
  • Flexible Learning: The course is available online and can be accessed on any device, including mobile devices.
  • User-friendly: The course is designed to be easy to navigate and use, with clear instructions and concise language.
  • Community-driven: Participants can connect with other learners and instructors through online forums and discussion groups.
  • Actionable Insights: The course provides actionable insights and recommendations for implementing and managing ServiceNow.
  • Lifetime Access: Participants have lifetime access to the course materials and can revisit the content at any time.
  • Progress Tracking: Participants can track their progress and receive feedback on their performance.


Course Outline

Module 1: Introduction to ServiceNow

  • Overview of ServiceNow and its features
  • Benefits of using ServiceNow
  • ServiceNow architecture and components
  • ServiceNow implementation and deployment options

Module 2: ServiceNow Configuration and Setup

  • Configuring ServiceNow settings and preferences
  • Setting up ServiceNow users and roles
  • Configuring ServiceNow workflows and processes
  • Integrating ServiceNow with other systems and applications

Module 3: ServiceNow Service Management

  • ServiceNow service management concepts and principles
  • Configuring ServiceNow services and service level agreements
  • Managing ServiceNow service requests and incidents
  • ServiceNow service management best practices

Module 4: ServiceNow IT Service Management

  • ServiceNow IT service management concepts and principles
  • Configuring ServiceNow IT services and service level agreements
  • Managing ServiceNow IT service requests and incidents
  • ServiceNow IT service management best practices

Module 5: ServiceNow IT Operations Management

  • ServiceNow IT operations management concepts and principles
  • Configuring ServiceNow IT operations and event management
  • Managing ServiceNow IT operations and events
  • ServiceNow IT operations management best practices

Module 6: ServiceNow IT Asset Management

  • ServiceNow IT asset management concepts and principles
  • Configuring ServiceNow IT assets and asset management
  • Managing ServiceNow IT assets and inventory
  • ServiceNow IT asset management best practices

Module 7: ServiceNow Project and Portfolio Management

  • ServiceNow project and portfolio management concepts and principles
  • Configuring ServiceNow projects and portfolios
  • Managing ServiceNow projects and portfolios
  • ServiceNow project and portfolio management best practices

Module 8: ServiceNow Reporting and Analytics

  • ServiceNow reporting and analytics concepts and principles
  • Configuring ServiceNow reports and dashboards
  • Managing ServiceNow data and analytics
  • ServiceNow reporting and analytics best practices

Module 9: ServiceNow Security and Compliance

  • ServiceNow security and compliance concepts and principles
  • Configuring ServiceNow security settings and access controls
  • Managing ServiceNow security and compliance
  • ServiceNow security and compliance best practices

Module 10: ServiceNow Implementation and Deployment

  • ServiceNow implementation and deployment concepts and principles
  • Planning and preparing for ServiceNow implementation
  • Implementing and deploying ServiceNow
  • ServiceNow implementation and deployment best practices


Certificate of Completion

Upon completing the course, participants will receive a Certificate of Completion issued by The Art of Service.



Target Audience

This course is designed for IT professionals, service managers, and anyone interested in learning about ServiceNow and its implementation.



Prerequisites

There are no prerequisites for this course, but a basic understanding of IT service management and ServiceNow is recommended.



Course Format

The course is available online and includes interactive lessons, hands-on projects, and real-world examples.



Duration

The course is self-paced and can be completed in approximately 80 hours.



Language

The course is available in English.

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