Mastering ServiceNow Reporting: Unlocking Business Insights
This comprehensive course is designed to help you master ServiceNow reporting and unlock valuable business insights. Upon completion, participants receive a certificate issued by The Art of Service.Course Features - Interactive and engaging learning experience
- Comprehensive and personalized course content
- Up-to-date and practical knowledge
- Real-world applications and case studies
- High-quality content and expert instructors
- Certificate issued upon completion
- Flexible learning schedule and user-friendly interface
- Mobile-accessible and community-driven
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
Course Outline Chapter 1: Introduction to ServiceNow Reporting
Topic 1.1: Overview of ServiceNow Reporting
- Introduction to ServiceNow reporting
- Benefits of using ServiceNow reporting
- Key features of ServiceNow reporting
Topic 1.2: Understanding ServiceNow Data Models
- Introduction to ServiceNow data models
- Understanding tables, fields, and relationships
- Working with data models in ServiceNow
Chapter 2: Creating Reports in ServiceNow
Topic 2.1: Creating a New Report
- Step-by-step guide to creating a new report
- Choosing the right report type
- Configuring report settings
Topic 2.2: Working with Report Filters and Conditions
- Understanding report filters and conditions
- Creating and applying filters
- Using conditions to refine report data
Chapter 3: Visualizing Report Data
Topic 3.1: Understanding Report Visualization Options
- Introduction to report visualization options
- Choosing the right visualization type
- Configuring visualization settings
Topic 3.2: Creating Dashboards and Scorecards
- Introduction to dashboards and scorecards
- Creating and configuring dashboards
- Working with scorecards
Chapter 4: Advanced Reporting Techniques
Topic 4.1: Using Advanced Report Filters and Conditions
- Using advanced report filters and conditions
- Creating complex filter conditions
- Using regular expressions in filters
Topic 4.2: Creating Custom Report Visualizations
- Introduction to custom report visualizations
- Creating custom visualizations using HTML and CSS
- Using JavaScript to enhance visualizations
Chapter 5: Best Practices and Troubleshooting
Topic 5.1: Best Practices for ServiceNow Reporting
- Best practices for report design and development
- Optimizing report performance
- Ensuring data accuracy and integrity
Topic 5.2: Troubleshooting Common Reporting Issues
- Common reporting issues and solutions
- Troubleshooting report errors and warnings
- Debugging report issues using logs and tools
Chapter 6: Advanced Analytics and Machine Learning
Topic 6.1: Introduction to Advanced Analytics and Machine Learning
- Introduction to advanced analytics and machine learning
- Understanding the role of machine learning in ServiceNow
- Using machine learning to enhance reporting and analytics
Topic 6.2: Using Predictive Analytics in ServiceNow
- Introduction to predictive analytics in ServiceNow
- Using predictive models to forecast trends and outcomes
- Configuring and refining predictive models
Chapter 7: Creating Custom Analytics and Reporting Solutions
Topic 7.1: Creating Custom Analytics Solutions
- Introduction to custom analytics solutions
- Using APIs and integrations to create custom solutions
- Working with data sources and datasets
Topic 7.2: Creating Custom Reporting Solutions
- Introduction to custom reporting solutions
- Using reporting APIs and integrations
- Creating custom report visualizations and dashboards
Chapter 8: Implementing and Deploying Reporting Solutions
Topic 8.1: Implementing Reporting Solutions
- Introduction to implementing reporting solutions
- Configuring and testing reporting solutions
- Ensuring data accuracy and integrity
Topic 8.2: Deploying Reporting Solutions
- Introduction to deploying reporting solutions
- Deploying reporting solutions to production
- Monitoring and maintaining reporting solutions
Chapter 9: Security and Governance
Topic 9.1: Understanding Security and Governance in ServiceNow
- Introduction to security and governance in ServiceNow
- Understanding roles and permissions
- Configuring security settings
Topic 9.2: Implementing Security and Governance in Reporting
- Introduction to implementing security and governance in reporting
- Configuring report security settings
- Ensuring data confidentiality and integrity
Chapter 10: Certification and Next,
Chapter 1: Introduction to ServiceNow Reporting
Topic 1.1: Overview of ServiceNow Reporting
- Introduction to ServiceNow reporting
- Benefits of using ServiceNow reporting
- Key features of ServiceNow reporting
Topic 1.2: Understanding ServiceNow Data Models
- Introduction to ServiceNow data models
- Understanding tables, fields, and relationships
- Working with data models in ServiceNow
Chapter 2: Creating Reports in ServiceNow
Topic 2.1: Creating a New Report
- Step-by-step guide to creating a new report
- Choosing the right report type
- Configuring report settings
Topic 2.2: Working with Report Filters and Conditions
- Understanding report filters and conditions
- Creating and applying filters
- Using conditions to refine report data
Chapter 3: Visualizing Report Data
Topic 3.1: Understanding Report Visualization Options
- Introduction to report visualization options
- Choosing the right visualization type
- Configuring visualization settings
Topic 3.2: Creating Dashboards and Scorecards
- Introduction to dashboards and scorecards
- Creating and configuring dashboards
- Working with scorecards
Chapter 4: Advanced Reporting Techniques
Topic 4.1: Using Advanced Report Filters and Conditions
- Using advanced report filters and conditions
- Creating complex filter conditions
- Using regular expressions in filters
Topic 4.2: Creating Custom Report Visualizations
- Introduction to custom report visualizations
- Creating custom visualizations using HTML and CSS
- Using JavaScript to enhance visualizations
Chapter 5: Best Practices and Troubleshooting
Topic 5.1: Best Practices for ServiceNow Reporting
- Best practices for report design and development
- Optimizing report performance
- Ensuring data accuracy and integrity
Topic 5.2: Troubleshooting Common Reporting Issues
- Common reporting issues and solutions
- Troubleshooting report errors and warnings
- Debugging report issues using logs and tools
Chapter 6: Advanced Analytics and Machine Learning
Topic 6.1: Introduction to Advanced Analytics and Machine Learning
- Introduction to advanced analytics and machine learning
- Understanding the role of machine learning in ServiceNow
- Using machine learning to enhance reporting and analytics
Topic 6.2: Using Predictive Analytics in ServiceNow
- Introduction to predictive analytics in ServiceNow
- Using predictive models to forecast trends and outcomes
- Configuring and refining predictive models
Chapter 7: Creating Custom Analytics and Reporting Solutions
Topic 7.1: Creating Custom Analytics Solutions
- Introduction to custom analytics solutions
- Using APIs and integrations to create custom solutions
- Working with data sources and datasets
Topic 7.2: Creating Custom Reporting Solutions
- Introduction to custom reporting solutions
- Using reporting APIs and integrations
- Creating custom report visualizations and dashboards
Chapter 8: Implementing and Deploying Reporting Solutions
Topic 8.1: Implementing Reporting Solutions
- Introduction to implementing reporting solutions
- Configuring and testing reporting solutions
- Ensuring data accuracy and integrity
Topic 8.2: Deploying Reporting Solutions
- Introduction to deploying reporting solutions
- Deploying reporting solutions to production
- Monitoring and maintaining reporting solutions
Chapter 9: Security and Governance
Topic 9.1: Understanding Security and Governance in ServiceNow
- Introduction to security and governance in ServiceNow
- Understanding roles and permissions
- Configuring security settings
Topic 9.2: Implementing Security and Governance in Reporting
- Introduction to implementing security and governance in reporting
- Configuring report security settings
- Ensuring data confidentiality and integrity