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Mastering ServiceNow; Unlocking Comprehensive Risk Management and Compliance

Mastering ServiceNow; Unlocking Comprehensive Risk Management and Compliance

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
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Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Mastering ServiceNow: Unlocking Comprehensive Risk Management and Compliance



Course Overview

This comprehensive course is designed to equip participants with the knowledge and skills necessary to master ServiceNow and unlock its full potential for risk management and compliance. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Features

  • Interactive: Engage with expert instructors and peers through interactive discussions and hands-on projects.
  • Engaging: Learn through real-world examples, case studies, and gamification.
  • Comprehensive: Cover all aspects of ServiceNow, including risk management and compliance.
  • Personalized: Receive personalized feedback and guidance from expert instructors.
  • Up-to-date: Stay current with the latest ServiceNow features and best practices.
  • Practical: Apply learning through hands-on projects and real-world applications.
  • High-quality content: Access high-quality course materials, including video lessons, readings, and resources.
  • Expert instructors: Learn from experienced instructors with extensive ServiceNow expertise.
  • Certification: Receive a certificate upon completion, issued by The Art of Service.
  • Flexible learning: Access course materials anytime, anywhere, on any device.
  • User-friendly: Navigate the course platform with ease, using our intuitive interface.
  • Mobile-accessible: Access course materials on-the-go, using your mobile device.
  • Community-driven: Connect with peers and instructors through our online community.
  • Actionable insights: Gain actionable insights and practical skills to apply in your organization.
  • Hands-on projects: Apply learning through hands-on projects and real-world applications.
  • Bite-sized lessons: Learn in bite-sized chunks, with lessons designed to fit your busy schedule.
  • Lifetime access: Access course materials for life, with no expiration date.
  • Gamification: Engage with the course through gamification, including badges, points, and leaderboards.
  • Progress tracking: Track your progress, with clear indicators of completion and assessment.


Course Outline

Module 1: Introduction to ServiceNow

  • Overview of ServiceNow
  • History and evolution of ServiceNow
  • Key features and benefits
  • ServiceNow architecture
  • ServiceNow modules and applications

Module 2: Risk Management in ServiceNow

  • Introduction to risk management
  • Risk management frameworks and standards
  • ServiceNow risk management module
  • Risk assessment and analysis
  • Risk mitigation and control
  • Risk monitoring and review

Module 3: Compliance in ServiceNow

  • Introduction to compliance
  • Compliance frameworks and standards
  • ServiceNow compliance module
  • Compliance assessment and analysis
  • Compliance mitigation and control
  • Compliance monitoring and review

Module 4: ServiceNow Configuration and Customization

  • ServiceNow configuration options
  • ServiceNow customization options
  • ServiceNow scripting and APIs
  • ServiceNow workflows and business rules
  • ServiceNow reporting and analytics

Module 5: ServiceNow Implementation and Deployment

  • ServiceNow implementation planning
  • ServiceNow deployment options
  • ServiceNow testing and quality assurance
  • ServiceNow go-live and post-implementation review
  • ServiceNow ongoing maintenance and support

Module 6: ServiceNow Best Practices and Troubleshooting

  • ServiceNow best practices
  • ServiceNow troubleshooting techniques
  • ServiceNow error handling and debugging
  • ServiceNow performance optimization
  • ServiceNow security and access control

Module 7: ServiceNow Integration and Interoperability

  • ServiceNow integration options
  • ServiceNow APIs and web services
  • ServiceNow data import and export
  • ServiceNow integration with other systems and tools
  • ServiceNow interoperability and compatibility

Module 8: ServiceNow Reporting and Analytics

  • ServiceNow reporting options
  • ServiceNow analytics and business intelligence
  • ServiceNow data visualization and dashboards
  • ServiceNow reporting and analytics best practices
  • ServiceNow data management and governance

Module 9: ServiceNow Security and Access Control

  • ServiceNow security features
  • ServiceNow access control and permissions
  • ServiceNow authentication and authorization
  • ServiceNow data encryption and protection
  • ServiceNow security best practices

Module 10: ServiceNow Governance and Compliance

  • ServiceNow governance features
  • ServiceNow compliance features
  • ServiceNow audit and assurance
  • ServiceNow risk management and mitigation
  • ServiceNow governance and compliance best practices


Certificate of Completion

Upon completion of the course, participants will receive a certificate issued by The Art of Service. This certificate will demonstrate your expertise and knowledge in mastering ServiceNow for comprehensive risk management and compliance.

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