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Mastering ServiceNow; Unlocking the Power of IT Service Management

Mastering ServiceNow; Unlocking the Power of IT Service Management

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Mastering ServiceNow: Unlocking the Power of IT Service Management

Mastering ServiceNow: Unlocking the Power of IT Service Management

This comprehensive course is designed to help you master the power of ServiceNow and unlock the full potential of IT service management. With interactive and engaging lessons, you'll gain the knowledge and skills needed to succeed in this field.

Upon completion of this course, participants will receive a certificate issued by The Art of Service.



Course Features

  • Interactive: Engage with the course material through interactive lessons and activities.
  • Engaging: Learn from expert instructors who make the material fun and interesting.
  • Comprehensive: Cover all aspects of ServiceNow and IT service management.
  • Personalized: Get personalized feedback and support from instructors.
  • Up-to-date: Stay current with the latest developments in ServiceNow and IT service management.
  • Practical: Apply what you've learned to real-world scenarios and projects.
  • Real-world applications: See how ServiceNow is used in real-world settings.
  • High-quality content: Learn from the best instructors and materials.
  • Expert instructors: Learn from experienced professionals in the field.
  • Certification: Receive a certificate upon completion of the course.
  • Flexible learning: Learn at your own pace and on your own schedule.
  • User-friendly: Easily navigate the course platform and materials.
  • Mobile-accessible: Access the course from anywhere, on any device.
  • Community-driven: Connect with other learners and professionals in the field.
  • Actionable insights: Gain practical knowledge and skills that can be applied immediately.
  • Hands-on projects: Apply what you've learned to real-world projects and scenarios.
  • Bite-sized lessons: Learn in short, manageable chunks.
  • Lifetime access: Access the course materials forever.
  • Gamification: Engage with the course material through interactive games and activities.
  • Progress tracking: Track your progress and stay motivated.


Course Outline

Chapter 1: Introduction to ServiceNow

Topic 1.1: What is ServiceNow?

  • Definition of ServiceNow
  • History of ServiceNow
  • Key features and benefits

Topic 1.2: IT Service Management Basics

  • Definition of IT service management
  • Key concepts and principles
  • Benefits of IT service management

Chapter 2: ServiceNow Navigation and User Interface

Topic 2.1: Navigation and User Interface Basics

  • Overview of the ServiceNow user interface
  • Navigation and layout
  • Key features and functions

Topic 2.2: Customizing the User Interface

  • Customizing the navigation and layout
  • Creating custom views and dashboards
  • Configuring user preferences

Chapter 3: ServiceNow Configuration and Administration

Topic 3.1: Configuration and Administration Basics

  • Overview of ServiceNow configuration and administration
  • Key concepts and principles
  • Best practices

Topic 3.2: Configuring ServiceNow Tables and Fields

  • Creating and configuring tables
  • Creating and configuring fields
  • Configuring table and field relationships

Chapter 4: ServiceNow IT Service Management

Topic 4.1: Incident Management

  • Definition of incident management
  • Key concepts and principles
  • Configuring incident management in ServiceNow

Topic 4.2: Problem Management

  • Definition of problem management
  • Key concepts and principles
  • Configuring problem management in ServiceNow

Topic 4.3: Change Management

  • Definition of change management
  • Key concepts and principles
  • Configuring change management in ServiceNow

Chapter 5: ServiceNow Reporting and Analytics

Topic 5.1: Reporting Basics

  • Overview of ServiceNow reporting
  • Key concepts and principles
  • Creating and configuring reports

Topic 5.2: Analytics and Visualization

  • Overview of ServiceNow analytics and visualization
  • Key concepts and principles
  • Creating and configuring analytics and visualizations

Chapter 6: ServiceNow Security and Access Control

Topic 6.1: Security Basics

  • Overview of ServiceNow security
  • Key concepts and principles
  • Best practices

Topic 6.2: Access Control and Roles

  • Overview of access control and roles
  • Key concepts and principles
  • Configuring access control and roles

Chapter 7: ServiceNow Integration and Automation

Topic 7.1: Integration Basics

  • Overview of ServiceNow integration
  • Key concepts and principles
  • Best practices

Topic 7.2: Automating Business Processes

  • Overview of automating business processes
  • Key concepts and principles
  • Configuring automation in ServiceNow

Chapter 8: ServiceNow Best Practices and Troubleshooting

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