Skip to main content
Mastering Shared Services Center Implementation and Management

Mastering Shared Services Center Implementation and Management

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Mastering Shared Services Center Implementation and Management



Course Overview

This comprehensive course is designed to equip participants with the knowledge and skills necessary to successfully implement and manage a Shared Services Center (SSC). Through interactive and engaging content, participants will gain a deep understanding of the SSC model, its benefits, and the key considerations for implementation and management.



Course Objectives

  • Understand the fundamentals of the Shared Services Center (SSC) model
  • Learn how to plan and implement an SSC
  • Discover the key considerations for managing an SSC
  • Develop skills in process optimization, service level agreements, and performance metrics
  • Understand the role of technology in enabling SSC success
  • Learn how to measure and evaluate SSC performance
  • Develop a comprehensive understanding of SSC governance and risk management


Course Outline

Module 1: Introduction to Shared Services Centers

  • Defining Shared Services Centers (SSCs)
  • History and evolution of SSCs
  • Benefits of SSCs
  • Types of SSCs
  • SSC operating models

Module 2: Planning and Implementing an SSC

  • Business case development
  • Stakeholder engagement and communication
  • Process analysis and design
  • Service level agreements (SLAs)
  • Vendor selection and contract negotiation
  • Implementation project planning and management

Module 3: SSC Process Optimization

  • Process analysis and mapping
  • Process optimization techniques
  • Lean and Six Sigma methodologies
  • Process automation and technology enablement
  • Continuous improvement and quality management

Module 4: SSC Service Level Agreements and Performance Metrics

  • Service level agreement (SLA) development
  • Key performance indicators (KPIs)
  • Performance metrics and reporting
  • Service level management and monitoring
  • Continuous improvement and quality management

Module 5: SSC Technology and Systems

  • SSC technology landscape
  • Enterprise resource planning (ERP) systems
  • Customer relationship management (CRM) systems
  • Business process management (BPM) systems
  • Cloud computing and software as a service (SaaS)
  • Data analytics and business intelligence

Module 6: SSC Governance and Risk Management

  • SSC governance models
  • Risk management frameworks
  • Compliance and regulatory requirements
  • Audit and assurance
  • Business continuity planning and disaster recovery

Module 7: SSC Performance Measurement and Evaluation

  • SSC performance metrics and KPIs
  • Benchmarking and best practices
  • SSC maturity models
  • Continuous improvement and quality management
  • SSC performance reporting and analytics

Module 8: SSC Change Management and Communication

  • Change management methodologies
  • Stakeholder engagement and communication
  • Training and development programs
  • SSC branding and marketing
  • SSC culture and values

Module 9: SSC Talent Management and Development

  • Talent management strategies
  • SSC skills and competencies
  • Training and development programs
  • SSC career paths and succession planning
  • Diversity and inclusion

Module 10: SSC Implementation and Management Case Studies

  • Real-world SSC implementation and management case studies
  • SSC best practices and lessons learned
  • SSC implementation and management challenges and solutions


Certificate of Completion

Upon completion of the course, participants will receive a certificate issued by The Art of Service.



Course Features

  • Interactive and engaging content
  • Comprehensive and up-to-date course materials
  • Personalized learning experience
  • Expert instructors with real-world experience
  • Practical and actionable insights
  • Hands-on projects and case studies
  • Bite-sized lessons and flexible learning
  • Lifetime access to course materials
  • Gamification and progress tracking
  • Community-driven discussion forums
  • Mobile-accessible and user-friendly platform
,
!