Mastering Shared Services: Unlocking Efficiency and Cost Savings
Course Overview This comprehensive course is designed to equip participants with the knowledge and skills necessary to successfully implement and manage shared services within their organizations. By mastering shared services, participants will be able to unlock efficiency and cost savings, leading to improved productivity and competitiveness.
Course Objectives - Understand the fundamentals of shared services and its benefits
- Learn how to design and implement a shared services model
- Develop skills to manage and optimize shared services operations
- Discover how to measure and evaluate the performance of shared services
- Understand how to overcome common challenges and obstacles in implementing shared services
Course Outline Module 1: Introduction to Shared Services
- Defining shared services and its evolution
- Benefits of shared services, including cost savings, increased efficiency, and improved quality
- Types of shared services, including finance, HR, IT, and procurement
- Case studies of successful shared services implementations
Module 2: Designing a Shared Services Model
- Understanding the organization's requirements and goals
- Defining the scope and objectives of the shared services model
- Designing the organizational structure and governance framework
- Developing a business case and ROI analysis
Module 3: Implementing Shared Services
- Developing a project plan and timeline
- Establishing a project team and roles and responsibilities
- Implementing process improvements and technology enablers
- Managing change and stakeholder engagement
Module 4: Managing and Optimizing Shared Services Operations
- Defining service level agreements (SLAs) and key performance indicators (KPIs)
- Establishing a continuous improvement culture
- Managing vendor relationships and outsourcing
- Implementing a quality management framework
Module 5: Measuring and Evaluating Shared Services Performance
- Defining metrics and benchmarks for shared services performance
- Developing a balanced scorecard and dashboard
- Conducting regular reviews and assessments
- Using data analytics to drive insights and improvements
Module 6: Overcoming Common Challenges and Obstacles
- Managing resistance to change and stakeholder buy-in
- Addressing cultural and language barriers
- Overcoming technology and infrastructure challenges
- Managing talent and skills gaps
Module 7: Advanced Topics in Shared Services
- Implementing robotic process automation (RPA) and artificial intelligence (AI)
- Developing a digital transformation strategy
- Creating a shared services center of excellence
- Managing global shared services operations
Course Features - Interactive and engaging content, including videos, animations, and gamification
- Comprehensive and up-to-date course materials, including case studies and best practices
- Personalized learning experience, with flexible pacing and progress tracking
- Expert instructors with extensive experience in shared services
- Practical and real-world applications, with hands-on projects and activities
- High-quality content, with a focus on actionable insights and takeaways
- Community-driven, with discussion forums and peer-to-peer networking
- Lifetime access to course materials and updates
- Mobile-accessible, with a user-friendly and responsive design
Certification Upon completion of the course, participants will receive a certificate issued by The Art of Service, demonstrating their mastery of shared services and commitment to ongoing learning and professional development.
Course Format - Online, self-paced learning
- 8 modules, with 80+ topics and 100+ hours of content
- Bite-sized lessons, with 30-60 minutes of study per topic
- Flexible learning, with progress tracking and adjustable pacing
,
- Understand the fundamentals of shared services and its benefits
- Learn how to design and implement a shared services model
- Develop skills to manage and optimize shared services operations
- Discover how to measure and evaluate the performance of shared services
- Understand how to overcome common challenges and obstacles in implementing shared services
Course Outline Module 1: Introduction to Shared Services
- Defining shared services and its evolution
- Benefits of shared services, including cost savings, increased efficiency, and improved quality
- Types of shared services, including finance, HR, IT, and procurement
- Case studies of successful shared services implementations
Module 2: Designing a Shared Services Model
- Understanding the organization's requirements and goals
- Defining the scope and objectives of the shared services model
- Designing the organizational structure and governance framework
- Developing a business case and ROI analysis
Module 3: Implementing Shared Services
- Developing a project plan and timeline
- Establishing a project team and roles and responsibilities
- Implementing process improvements and technology enablers
- Managing change and stakeholder engagement
Module 4: Managing and Optimizing Shared Services Operations
- Defining service level agreements (SLAs) and key performance indicators (KPIs)
- Establishing a continuous improvement culture
- Managing vendor relationships and outsourcing
- Implementing a quality management framework
Module 5: Measuring and Evaluating Shared Services Performance
- Defining metrics and benchmarks for shared services performance
- Developing a balanced scorecard and dashboard
- Conducting regular reviews and assessments
- Using data analytics to drive insights and improvements
Module 6: Overcoming Common Challenges and Obstacles
- Managing resistance to change and stakeholder buy-in
- Addressing cultural and language barriers
- Overcoming technology and infrastructure challenges
- Managing talent and skills gaps
Module 7: Advanced Topics in Shared Services
- Implementing robotic process automation (RPA) and artificial intelligence (AI)
- Developing a digital transformation strategy
- Creating a shared services center of excellence
- Managing global shared services operations
Course Features - Interactive and engaging content, including videos, animations, and gamification
- Comprehensive and up-to-date course materials, including case studies and best practices
- Personalized learning experience, with flexible pacing and progress tracking
- Expert instructors with extensive experience in shared services
- Practical and real-world applications, with hands-on projects and activities
- High-quality content, with a focus on actionable insights and takeaways
- Community-driven, with discussion forums and peer-to-peer networking
- Lifetime access to course materials and updates
- Mobile-accessible, with a user-friendly and responsive design
Certification Upon completion of the course, participants will receive a certificate issued by The Art of Service, demonstrating their mastery of shared services and commitment to ongoing learning and professional development.
Course Format - Online, self-paced learning
- 8 modules, with 80+ topics and 100+ hours of content
- Bite-sized lessons, with 30-60 minutes of study per topic
- Flexible learning, with progress tracking and adjustable pacing
,
- Interactive and engaging content, including videos, animations, and gamification
- Comprehensive and up-to-date course materials, including case studies and best practices
- Personalized learning experience, with flexible pacing and progress tracking
- Expert instructors with extensive experience in shared services
- Practical and real-world applications, with hands-on projects and activities
- High-quality content, with a focus on actionable insights and takeaways
- Community-driven, with discussion forums and peer-to-peer networking
- Lifetime access to course materials and updates
- Mobile-accessible, with a user-friendly and responsive design
Certification Upon completion of the course, participants will receive a certificate issued by The Art of Service, demonstrating their mastery of shared services and commitment to ongoing learning and professional development.
Course Format - Online, self-paced learning
- 8 modules, with 80+ topics and 100+ hours of content
- Bite-sized lessons, with 30-60 minutes of study per topic
- Flexible learning, with progress tracking and adjustable pacing
,
- Online, self-paced learning
- 8 modules, with 80+ topics and 100+ hours of content
- Bite-sized lessons, with 30-60 minutes of study per topic
- Flexible learning, with progress tracking and adjustable pacing
