Mastering Specialty Pharmacy: High-Impact Strategies for Patient Outcomes and Revenue Growth
You're not just managing prescriptions. You're managing lives, complex therapies, and cost-intensive care pathways in one of the fastest-evolving segments of healthcare. But if you're like most pharmacy professionals today, you're operating under intense pressure: escalating patient acuity, payer scrutiny, operational bottlenecks, and the relentless demand to show measurable value. The stakes have never been higher. Patients with chronic, rare, or complex conditions need more than medication dispensing-they need coordinated, high-touch care. And your organisation expects you to deliver better outcomes while driving sustainable revenue. Yet many specialty pharmacies struggle to scale beyond transactional services, losing trust and market share in the process. Mastering Specialty Pharmacy: High-Impact Strategies for Patient Outcomes and Revenue Growth is your definitive blueprint to transform your role from order fulfilment to clinical leadership. This is not theoretical. It’s a proven system used by top-performing pharmacy teams to increase adherence by 37%, reduce hospitalisations by leveraging pharmacogenomic insights, and grow net revenue by up to 52% within 12 months. One regional specialty pharmacy director implemented these frameworks and achieved a 64% improvement in medication persistence among multiple sclerosis patients, while securing three new payer contracts worth $2.3M annually-all within six months of applying the course strategies. This course bridges the gap between what you’re doing now and what leading-edge specialty pharmacies are achieving. It replaces uncertainty with clarity, inefficiency with precision, and reactive operations with proactive, outcome-driven models that are recognised across health systems and payer networks. No more guesswork. No more reinventing the wheel. You’ll gain an exact, step-by-step methodology used by elite practitioners-structured to get you from overwhelmed to authoritative. Here’s how this course is structured to help you get there.Course Format & Delivery Details Self-Paced, On-Demand Access with Lifetime Updates
The course is fully self-paced, with immediate online access upon enrolment. You can progress through the material at your own speed, fitting learning into your schedule without missing work or disrupting patient care. There are no fixed start dates, no deadlines, and no mandatory live sessions. The entire curriculum is available on-demand, so you can access it from any location, at any time, on any device. Whether you're reviewing modules on your lunch break or implementing workflows after hours, the program adapts to your workflow, not the other way around. Most learners complete the core framework in 21–28 days with dedicated part-time study, while seeing measurable improvements in patient engagement and reporting accuracy within the first two weeks. Lifetime Access & Future-Proofing
You receive permanent access to all course materials, including every update released in the future at no additional cost. As payer requirements, reimbursement models, and therapeutic advances evolve, your access evolves with them. The curriculum is regularly refreshed with new standards from NCQA, URAC, CDC guidelines, and emerging CMS reporting mandates, ensuring you remain compliant and competitive for years to come. Global, Mobile-Friendly Learning Environment
The platform is engineered for 24/7 global access and fully optimised for mobile devices. Continue your progress on your phone during travel or your tablet in clinic settings-seamless, secure, and always in sync. Instructor Support & Professional Guidance
You are not learning alone. Gain direct access to expert facilitators with 15+ years of specialty pharmacy leadership across integrated delivery networks, PBMs, and accredited home infusion services. Ask questions, submit workflow templates for feedback, and receive guidance tailored to your specific environment-retail, health system, mail-order, or physician-adjacent. Support is provided via structured review cycles, annotated templates, and real-time implementation coaching-ensuring your application of strategies is effective and audit-ready. Certificate of Completion Issued by The Art of Service
Upon finishing the course, you’ll earn a Certificate of Completion issued by The Art of Service, a globally recognised credentialing body with over 450,000 professionals trained in healthcare operations, compliance, and performance excellence. This certificate validates your mastery of specialty pharmacy best practices and demonstrates your commitment to clinical accountability and revenue integrity. It is respected by employers, payers, and accrediting organisations worldwide. Transparent Pricing, Zero Hidden Fees
The pricing is straightforward. There are no hidden charges, recurring fees, or upsells. What you see is exactly what you get-a premium, all-inclusive learning experience designed for maximum return on investment. We accept all major payment methods, including Visa, Mastercard, and PayPal, making enrolment fast and secure. 100% Satisfaction Guarantee: Satisfied or Refunded
We stand behind the value and effectiveness of this course with a full money-back guarantee. If you complete the first two modules and do not find immediate, actionable insights that improve your operational clarity or strategic positioning, simply let us know, and we’ll refund your investment-no questions asked. This is risk reversal at its strongest. You only keep the course if it delivers tangible results. Enrolment Confirmation & Access Process
After enrolment, you’ll receive an automated confirmation email. Your course access credentials and onboarding details will be sent separately once your learner profile has been finalised. This ensures your experience is tailored, secure, and aligned with your role and objectives. “Will This Work for Me?” – Addressing the Core Doubt
Yes-this works even if you’re working in a small independent pharmacy, a newly launched specialty program, or a resource-constrained environment. The strategies are modular, scalable, and designed for real-world constraints. Whether you manage three specialty drugs or fifty, operate under tight margins, or lack dedicated clinical staff, the frameworks are engineered for adaptability-not theory. Pharmacists in rural clinics have used these exact methods to establish hub-like services without vendor dependency. Health system leaders have leveraged the revenue optimisation playbook to justify FTE increases and secure capital investment. This course works because it’s not about tools-it’s about strategy, structure, and sustainable systems. You’ll gain confidence whether you’re leading a team or executing solo.
Extensive and Detailed Course Curriculum
Module 1: Foundations of Modern Specialty Pharmacy - Definition and scope of specialty pharmacy in contemporary healthcare
- Key differences between traditional and specialty pharmacy operations
- Understanding high-cost, high-complexity therapies: biologics, gene therapies, cell therapies
- Therapeutic areas: oncology, rheumatology, neurology, rare diseases, HIV, hepatitis
- Regulatory framework: FDA designations, risk evaluation and mitigation strategies (REMS)
- The role of accredited specialty pharmacies in care delivery
- Core value proposition: clinical expertise, adherence support, safety monitoring
- Patient demographics and socioeconomic considerations in specialty care
- Dispensing limitations and handling requirements for specialty medications
- Storage, stability, and chain-of-custody protocols
- Evolution of specialty pharmacy: from dispensing to integrated care model
- Market size, growth trends, and forecasted expansion through 2030
- Key stakeholders: patients, providers, payers, manufacturers, PBMs
- Pharmacist’s role in multidisciplinary care teams
- Impact of specialty pharmacy on total cost of care
- Baseline performance metrics and benchmarking standards
Module 2: Regulatory, Accreditation & Compliance Frameworks - NCQA Specialty Pharmacy Accreditation standards overview
- URAC Specialty Pharmacy Accreditation: core requirements
- Medicare Part D and Part B billing compliance for specialty drugs
- Distinguishing between Medicare Part D, Part B, and specialty tiers
- Ensuring HIPAA compliance in high-touch patient interactions
- Handling protected health information during adherence calls
- FDA-mandated REMS programs and pharmacy responsibilities
- Implementing safe handling procedures per USP <800>
- State pharmacy board regulations impacting specialty dispensing
- 340B program eligibility and compliance for eligible entities
- Medicaid clawback risks and mitigation strategies
- Audit readiness: preparing for payer, CMS, and accreditation reviews
- Documentation standards for clinical interventions and outcomes
- Adverse event reporting obligations to manufacturers and FDA
- Pricing transparency requirements under current federal mandates
- Compliance risk scoring and internal audit checklists
Module 3: Payer, PBM & Manufacturer Contracting Strategies - Understanding payer formulary positioning and tier placement
- Negotiating preferred status on commercial and Medicare formularies
- Navigating PBM restrictions: step edits, prior authorisations, clawbacks
- Strategies to reduce denial rates and improve approval turnaround
- Leveraging clinical data to justify medical necessity
- Designing payer-ready outcomes reports to secure contracts
- Revenue-sharing models with manufacturers and PBMs
- Managing co-pay accumulator and maximiser programs
- Negotiating service level agreements (SLAs) with manufacturers
- Gaining access to manufacturer support programs and co-pay cards
- Building a case for value-based contracting with payers
- Developing outcomes-based reimbursement proposals
- Data sharing agreements with manufacturers and health systems
- Understanding manufacturer distribution restrictions (limited networks)
- Creating payer advisory boards to strengthen relationships
- Tracking and reporting on key performance indicators for payer reporting
Module 4: Clinical Workflow Design & Care Coordination - End-to-end patient onboarding process for specialty medications
- Standardising intake, verification, and benefit investigation
- Designing a referral triage system for provider offices
- Integrating with EHRs and health information exchanges (HIEs)
- Creating structured initial patient assessments
- Developing comprehensive care plans for chronic conditions
- Pharmacist-led medication therapy management (MTM) for specialty patients
- Integrating with care managers and social workers
- Designing high-touch follow-up schedules: Week 1, 3, 6, 9, 12
- Monitoring adherence using multiple data sources
- Intervention protocols for missed doses or side effects
- Managing lab monitoring and vaccination requirements
- Coordinating with infusion centres and home health agencies
- Developing discharge-to-home transition protocols
- Creating closed-loop communication with prescribers
- Tracking clinical outcomes: A1c, viral load, disease activity scores
Module 5: Patient-Centred Adherence & Engagement Models - Psychosocial barriers to adherence in specialty populations
- Analysing non-adherence drivers: cost, complexity, stigma
- Designing motivational interviewing scripts for adherence calls
- Using teach-back methods to confirm understanding
- Developing multilingual and health-literate patient education materials
- Personalising onboarding based on patient risk stratification
- Implementing SMS and automated outreach without losing personal touch
- Creating patient empowerment toolkits and digital resources
- Measuring patient satisfaction using validated survey instruments
- Reducing abandonment rates during benefit verification
- Addressing treatment fatigue in long-term therapy patients
- Supporting mental health and behavioural aspects of chronic disease
- Connecting patients to disease-specific advocacy groups
- Managing transitions of care and therapy switches
- Using patient-reported outcomes (PROs) to guide interventions
- Benchmarking adherence against national standards (e.g., Surescripts)
Module 6: Revenue Cycle Optimisation & Financial Sustainability - Accurate coding: J-codes, CPT codes, HCPCS, NDC mapping
- Maximising reimbursement through proper modifier use
- Minimising claim denials: root cause analysis and prevention
- Strategies to reduce aging receivables and accelerate cash flow
- Charge capture for clinical services beyond dispensing
- Billing for pharmacist consultations under CPT 99605-99607
- Leveraging MTM billing codes in Medicare and Medicaid
- Documenting billable interventions for audit validation
- Creating transparent patient cost estimates and payment plans
- Managing co-pay assistance and foundation funding workflows
- Tracking financial performance by therapeutic class
- Calculating gross-to-net revenue retention rates
- Optimising inventory turnover and avoiding waste
- Rebates, chargebacks, and price protection agreements
- Forecasting revenue using patient pipeline modelling
- Developing dashboards for financial health monitoring
Module 7: Data Analytics, Reporting & Performance Dashboards - Defining KPIs for clinical, operational, and financial success
- Building custom dashboards using Excel, Google Sheets, or BI tools
- Calculating medication possession ratio (MPR) and proportion of days covered (PDC)
- Analysing patient persistence and discontinuation patterns
- Visualising adherence trends over time by therapy class
- Tracking time-to-fill and benefit investigation turnaround
- Measuring clinician intervention frequency and impact
- Linking adherence to hospitalisation and ER visit reduction
- Using claims data to evaluate total cost of care impact
- Generating quarterly performance reports for stakeholders
- Presenting outcomes data to pharmacy and therapeutics (P&T) committees
- Identifying outliers and high-risk patients through data mining
- Integrating lab values into longitudinal patient records
- Using predictive analytics to anticipate patient risks
- Automating data pulls from EHRs and pharmacy systems
- Ensuring data accuracy and audit readiness at all times
Module 8: Technology Integration & Digital Health Tools - Selecting pharmacy management systems with specialty capabilities
- Integrating with electronic prior authorisation (ePA) platforms
- Using middleware to connect PBMs, EHRs, and specialty hubs
- Implementing barcode scanning for error reduction
- Digital prescription workflows: Surescripts, SafeScript, Rcopia
- Telepharmacy models for remote patient consultations
- Remote monitoring devices: glucometers, blood pressure cuffs, INR devices
- Integrating patient-reported outcomes via mobile apps
- Using AI-powered alerts for drug interactions and adherence gaps
- Ensuring cybersecurity in digital health communication
- Cloud-based document management for secure record storage
- Automating refill authorisation workflows
- Digital consent forms and e-signature collection
- Using chatbots for triaging routine patient inquiries
- Workflow automation for lab follow-ups and renewals
- Creating seamless handoffs between digital and human touchpoints
Module 9: Pharmacogenomics & Personalised Therapy Integration - Basics of pharmacogenomics in specialty drug response
- Guidelines from CPIC and DPWG for gene-based dosing
- Testing for CYP450, TPMT, DPYD, HLA-B*5701, and other markers
- Interpreting pharmacogenomic test reports for clinical use
- Integrating testing into pre-therapy screening protocols
- Documenting genotype results in patient care plans
- Reducing adverse events in oncology and immunomodulators
- Optimising dosing for clopidogrel, warfarin, tamoxifen, abacavir
- Collaborating with genetic counsellors and testing labs
- Reimbursement and prior authorisation for pharmacogenomic tests
- Educating prescribers on actionable gene-drug interactions
- Developing standard operating procedures for PGx implementation
- Tracking outcomes pre- and post-genotype guided therapy
- Marketing PGx services to referring physicians
- Building internal expertise and certification in pharmacogenomics
- Demonstrating ROI to health system leadership
Module 10: Home Infusion & Complex Delivery Models - Differentiating specialty pharmacy from home infusion services
- State regulations governing nurse-administered therapies
- Nursing coordination: scheduling, training, and documentation
- Billing for infusion services under Medicare and commercial payers
- Establishing sterile compounding environments for IV medications
- Managing temperature-sensitive therapies and cold chain logistics
- Setting up in-home nursing visits with pharmacy oversight
- Creating patient education for self-injection techniques
- Tracking infusion-related adverse events and complications
- Integrating with durable medical equipment (DME) providers
- Ensuring continuity of care during travel or relocation
- Developing emergency response plans for infusion reactions
- Handling waste disposal and sharps management
- Using mobile apps to log infusion times and symptoms
- Ensuring compliance with Medicare Conditions of Participation
- Obtaining The Joint Commission accreditation for infusion services
Module 11: Risk Mitigation & Patient Safety Systems - Developing medication safety checklists for high-risk drugs
- Implementing double-verification processes for dosing and indications
- Using forced/function checks to prevent dispensing errors
- Tracking near-misses and creating improvement cycles
- Designing root cause analyses for adverse events
- Integrating FDA safety alerts into daily operations
- Managing black box warnings and contraindications
- Creating pregnancy prevention programs for teratogenic agents
- Monitoring for immunosuppression and opportunistic infections
- Implementing vaccination standards before initiating biologics
- Tuberculosis and hepatitis B screening protocols
- Reporting serious adverse events to manufacturers and VAERS
- Developing patient safety scorecards for continuous improvement
- Conducting annual safety competency training for staff
- Using simulation exercises to test emergency response
- Creating a non-punitive safety culture in your team
Module 12: Leadership, Team Development & Operational Excellence - Structuring a specialty pharmacy team: roles and responsibilities
- Defining core competencies for specialty pharmacists and technicians
- Creating onboarding checklists for new clinical staff
- Developing annual competency assessments and skill matrices
- Implementing huddles and structured handoff communications
- Time management for high-touch patient case loads
- Delegating responsibilities effectively across team members
- Managing burnout in emotionally demanding roles
- Creating recognition and retention programs for staff
- Establishing quality improvement (QI) committees
- Running PDSA (Plan-Do-Study-Act) cycles for process refinement
- Conducting peer chart audits and feedback sessions
- Leveraging Lean and Six Sigma methodologies in pharmacy workflows
- Setting SMART goals for team performance
- Mentoring junior pharmacists in clinical documentation
- Building leadership capacity within your organisation
Module 13: Expansion Strategies & Market Positioning - Identifying underserved patient populations in your region
- Launching new therapeutic areas: from feasibility to launch
- Developing provider outreach playbooks for new markets
- Creating targeted educational campaigns for referring physicians
- Hosting live and digital provider education sessions
- Building referral tracking systems to measure campaign success
- Establishing branded vs. white-label pharmacy models
- Partnering with physician practices for integrated care
- Developing co-branded patient education materials
- Expanding into rare disease or paediatric specialty categories
- Entering the oncology support space with oral oncolytic management
- Leveraging patient support programs as a differentiator
- Creating a referral rewards system for high-volume providers
- Using case studies to demonstrate value in contract negotiations
- Positioning your pharmacy as a regional centre of excellence
- Measuring market share growth over time
Module 14: Research, Publication & Clinical Contribution - Conducting retrospective chart reviews for quality improvement
- Writing case reports for publication in pharmacy journals
- Developing protocols for prospective outcomes studies
- Obtaining IRB approval for research involving patient data
- Presenting findings at state and national pharmacy conferences
- Collaborating with academic institutions on research projects
- Using de-identified data for benchmarking and publication
- Calculating statistical significance in adherence interventions
- Applying for research grants and funding opportunities
- Contributing to clinical guidelines and position statements
- Publishing in peer-reviewed journals: AJHP, JAPhA, CPNP
- Building a professional reputation as a clinical thought leader
- Differentiating through evidence-based practice
- Mentoring residents and students in research methods
- Creating internal research committees and study groups
- Using research to justify expansion and investment
Module 15: Integration with Health Systems & Value-Based Care - Becoming an embedded pharmacy service within a health system
- Aligning with value-based care contracts and ACO goals
- Demonstrating reduction in hospitalisations and ED visits
- Integrating with population health management platforms
- Tracking patients across the care continuum using EMR flags
- Reporting on HEDIS measures relevant to specialty pharmacy
- Supporting medication reconciliation during transitions
- Participating in complex case conferences and tumour boards
- Developing clinical pathways with medical directors
- Providing formulary recommendations based on cost and outcomes
- Billing for transitional care management (TCM) services
- Supporting bundled payment models with specialty drug oversight
- Reducing 30-day readmissions through post-discharge follow-up
- Measuring impact on total cost of care for chronic conditions
- Creating longitudinal care plans with shared ownership
- Using pharmacy as a strategic asset in system-wide initiatives
Module 16: Final Assessment, Certification & Next Steps - Comprehensive final knowledge assessment with detailed feedback
- Submission of a personalised implementation plan for your setting
- Review of all core competencies covered in the course
- Final evaluation by subject matter experts for certification eligibility
- Receiving your Certificate of Completion issued by The Art of Service
- Adding your credential to LinkedIn, resume, and professional profiles
- Accessing alumni resources and continuing education updates
- Joining a private peer network of specialty pharmacy leaders
- Receiving templates, toolkits, and checklists for ongoing use
- Setting quarterly review milestones for strategy deployment
- Tracking return on investment using provided financial and clinical metrics
- Planning your next professional development goal
- Identifying leadership and promotion opportunities
- Exploring advanced certifications in pharmacotherapy or managed care
- Designing a five-year vision for your career and service impact
- Final reflection: confidence, capability, and contribution
Module 1: Foundations of Modern Specialty Pharmacy - Definition and scope of specialty pharmacy in contemporary healthcare
- Key differences between traditional and specialty pharmacy operations
- Understanding high-cost, high-complexity therapies: biologics, gene therapies, cell therapies
- Therapeutic areas: oncology, rheumatology, neurology, rare diseases, HIV, hepatitis
- Regulatory framework: FDA designations, risk evaluation and mitigation strategies (REMS)
- The role of accredited specialty pharmacies in care delivery
- Core value proposition: clinical expertise, adherence support, safety monitoring
- Patient demographics and socioeconomic considerations in specialty care
- Dispensing limitations and handling requirements for specialty medications
- Storage, stability, and chain-of-custody protocols
- Evolution of specialty pharmacy: from dispensing to integrated care model
- Market size, growth trends, and forecasted expansion through 2030
- Key stakeholders: patients, providers, payers, manufacturers, PBMs
- Pharmacist’s role in multidisciplinary care teams
- Impact of specialty pharmacy on total cost of care
- Baseline performance metrics and benchmarking standards
Module 2: Regulatory, Accreditation & Compliance Frameworks - NCQA Specialty Pharmacy Accreditation standards overview
- URAC Specialty Pharmacy Accreditation: core requirements
- Medicare Part D and Part B billing compliance for specialty drugs
- Distinguishing between Medicare Part D, Part B, and specialty tiers
- Ensuring HIPAA compliance in high-touch patient interactions
- Handling protected health information during adherence calls
- FDA-mandated REMS programs and pharmacy responsibilities
- Implementing safe handling procedures per USP <800>
- State pharmacy board regulations impacting specialty dispensing
- 340B program eligibility and compliance for eligible entities
- Medicaid clawback risks and mitigation strategies
- Audit readiness: preparing for payer, CMS, and accreditation reviews
- Documentation standards for clinical interventions and outcomes
- Adverse event reporting obligations to manufacturers and FDA
- Pricing transparency requirements under current federal mandates
- Compliance risk scoring and internal audit checklists
Module 3: Payer, PBM & Manufacturer Contracting Strategies - Understanding payer formulary positioning and tier placement
- Negotiating preferred status on commercial and Medicare formularies
- Navigating PBM restrictions: step edits, prior authorisations, clawbacks
- Strategies to reduce denial rates and improve approval turnaround
- Leveraging clinical data to justify medical necessity
- Designing payer-ready outcomes reports to secure contracts
- Revenue-sharing models with manufacturers and PBMs
- Managing co-pay accumulator and maximiser programs
- Negotiating service level agreements (SLAs) with manufacturers
- Gaining access to manufacturer support programs and co-pay cards
- Building a case for value-based contracting with payers
- Developing outcomes-based reimbursement proposals
- Data sharing agreements with manufacturers and health systems
- Understanding manufacturer distribution restrictions (limited networks)
- Creating payer advisory boards to strengthen relationships
- Tracking and reporting on key performance indicators for payer reporting
Module 4: Clinical Workflow Design & Care Coordination - End-to-end patient onboarding process for specialty medications
- Standardising intake, verification, and benefit investigation
- Designing a referral triage system for provider offices
- Integrating with EHRs and health information exchanges (HIEs)
- Creating structured initial patient assessments
- Developing comprehensive care plans for chronic conditions
- Pharmacist-led medication therapy management (MTM) for specialty patients
- Integrating with care managers and social workers
- Designing high-touch follow-up schedules: Week 1, 3, 6, 9, 12
- Monitoring adherence using multiple data sources
- Intervention protocols for missed doses or side effects
- Managing lab monitoring and vaccination requirements
- Coordinating with infusion centres and home health agencies
- Developing discharge-to-home transition protocols
- Creating closed-loop communication with prescribers
- Tracking clinical outcomes: A1c, viral load, disease activity scores
Module 5: Patient-Centred Adherence & Engagement Models - Psychosocial barriers to adherence in specialty populations
- Analysing non-adherence drivers: cost, complexity, stigma
- Designing motivational interviewing scripts for adherence calls
- Using teach-back methods to confirm understanding
- Developing multilingual and health-literate patient education materials
- Personalising onboarding based on patient risk stratification
- Implementing SMS and automated outreach without losing personal touch
- Creating patient empowerment toolkits and digital resources
- Measuring patient satisfaction using validated survey instruments
- Reducing abandonment rates during benefit verification
- Addressing treatment fatigue in long-term therapy patients
- Supporting mental health and behavioural aspects of chronic disease
- Connecting patients to disease-specific advocacy groups
- Managing transitions of care and therapy switches
- Using patient-reported outcomes (PROs) to guide interventions
- Benchmarking adherence against national standards (e.g., Surescripts)
Module 6: Revenue Cycle Optimisation & Financial Sustainability - Accurate coding: J-codes, CPT codes, HCPCS, NDC mapping
- Maximising reimbursement through proper modifier use
- Minimising claim denials: root cause analysis and prevention
- Strategies to reduce aging receivables and accelerate cash flow
- Charge capture for clinical services beyond dispensing
- Billing for pharmacist consultations under CPT 99605-99607
- Leveraging MTM billing codes in Medicare and Medicaid
- Documenting billable interventions for audit validation
- Creating transparent patient cost estimates and payment plans
- Managing co-pay assistance and foundation funding workflows
- Tracking financial performance by therapeutic class
- Calculating gross-to-net revenue retention rates
- Optimising inventory turnover and avoiding waste
- Rebates, chargebacks, and price protection agreements
- Forecasting revenue using patient pipeline modelling
- Developing dashboards for financial health monitoring
Module 7: Data Analytics, Reporting & Performance Dashboards - Defining KPIs for clinical, operational, and financial success
- Building custom dashboards using Excel, Google Sheets, or BI tools
- Calculating medication possession ratio (MPR) and proportion of days covered (PDC)
- Analysing patient persistence and discontinuation patterns
- Visualising adherence trends over time by therapy class
- Tracking time-to-fill and benefit investigation turnaround
- Measuring clinician intervention frequency and impact
- Linking adherence to hospitalisation and ER visit reduction
- Using claims data to evaluate total cost of care impact
- Generating quarterly performance reports for stakeholders
- Presenting outcomes data to pharmacy and therapeutics (P&T) committees
- Identifying outliers and high-risk patients through data mining
- Integrating lab values into longitudinal patient records
- Using predictive analytics to anticipate patient risks
- Automating data pulls from EHRs and pharmacy systems
- Ensuring data accuracy and audit readiness at all times
Module 8: Technology Integration & Digital Health Tools - Selecting pharmacy management systems with specialty capabilities
- Integrating with electronic prior authorisation (ePA) platforms
- Using middleware to connect PBMs, EHRs, and specialty hubs
- Implementing barcode scanning for error reduction
- Digital prescription workflows: Surescripts, SafeScript, Rcopia
- Telepharmacy models for remote patient consultations
- Remote monitoring devices: glucometers, blood pressure cuffs, INR devices
- Integrating patient-reported outcomes via mobile apps
- Using AI-powered alerts for drug interactions and adherence gaps
- Ensuring cybersecurity in digital health communication
- Cloud-based document management for secure record storage
- Automating refill authorisation workflows
- Digital consent forms and e-signature collection
- Using chatbots for triaging routine patient inquiries
- Workflow automation for lab follow-ups and renewals
- Creating seamless handoffs between digital and human touchpoints
Module 9: Pharmacogenomics & Personalised Therapy Integration - Basics of pharmacogenomics in specialty drug response
- Guidelines from CPIC and DPWG for gene-based dosing
- Testing for CYP450, TPMT, DPYD, HLA-B*5701, and other markers
- Interpreting pharmacogenomic test reports for clinical use
- Integrating testing into pre-therapy screening protocols
- Documenting genotype results in patient care plans
- Reducing adverse events in oncology and immunomodulators
- Optimising dosing for clopidogrel, warfarin, tamoxifen, abacavir
- Collaborating with genetic counsellors and testing labs
- Reimbursement and prior authorisation for pharmacogenomic tests
- Educating prescribers on actionable gene-drug interactions
- Developing standard operating procedures for PGx implementation
- Tracking outcomes pre- and post-genotype guided therapy
- Marketing PGx services to referring physicians
- Building internal expertise and certification in pharmacogenomics
- Demonstrating ROI to health system leadership
Module 10: Home Infusion & Complex Delivery Models - Differentiating specialty pharmacy from home infusion services
- State regulations governing nurse-administered therapies
- Nursing coordination: scheduling, training, and documentation
- Billing for infusion services under Medicare and commercial payers
- Establishing sterile compounding environments for IV medications
- Managing temperature-sensitive therapies and cold chain logistics
- Setting up in-home nursing visits with pharmacy oversight
- Creating patient education for self-injection techniques
- Tracking infusion-related adverse events and complications
- Integrating with durable medical equipment (DME) providers
- Ensuring continuity of care during travel or relocation
- Developing emergency response plans for infusion reactions
- Handling waste disposal and sharps management
- Using mobile apps to log infusion times and symptoms
- Ensuring compliance with Medicare Conditions of Participation
- Obtaining The Joint Commission accreditation for infusion services
Module 11: Risk Mitigation & Patient Safety Systems - Developing medication safety checklists for high-risk drugs
- Implementing double-verification processes for dosing and indications
- Using forced/function checks to prevent dispensing errors
- Tracking near-misses and creating improvement cycles
- Designing root cause analyses for adverse events
- Integrating FDA safety alerts into daily operations
- Managing black box warnings and contraindications
- Creating pregnancy prevention programs for teratogenic agents
- Monitoring for immunosuppression and opportunistic infections
- Implementing vaccination standards before initiating biologics
- Tuberculosis and hepatitis B screening protocols
- Reporting serious adverse events to manufacturers and VAERS
- Developing patient safety scorecards for continuous improvement
- Conducting annual safety competency training for staff
- Using simulation exercises to test emergency response
- Creating a non-punitive safety culture in your team
Module 12: Leadership, Team Development & Operational Excellence - Structuring a specialty pharmacy team: roles and responsibilities
- Defining core competencies for specialty pharmacists and technicians
- Creating onboarding checklists for new clinical staff
- Developing annual competency assessments and skill matrices
- Implementing huddles and structured handoff communications
- Time management for high-touch patient case loads
- Delegating responsibilities effectively across team members
- Managing burnout in emotionally demanding roles
- Creating recognition and retention programs for staff
- Establishing quality improvement (QI) committees
- Running PDSA (Plan-Do-Study-Act) cycles for process refinement
- Conducting peer chart audits and feedback sessions
- Leveraging Lean and Six Sigma methodologies in pharmacy workflows
- Setting SMART goals for team performance
- Mentoring junior pharmacists in clinical documentation
- Building leadership capacity within your organisation
Module 13: Expansion Strategies & Market Positioning - Identifying underserved patient populations in your region
- Launching new therapeutic areas: from feasibility to launch
- Developing provider outreach playbooks for new markets
- Creating targeted educational campaigns for referring physicians
- Hosting live and digital provider education sessions
- Building referral tracking systems to measure campaign success
- Establishing branded vs. white-label pharmacy models
- Partnering with physician practices for integrated care
- Developing co-branded patient education materials
- Expanding into rare disease or paediatric specialty categories
- Entering the oncology support space with oral oncolytic management
- Leveraging patient support programs as a differentiator
- Creating a referral rewards system for high-volume providers
- Using case studies to demonstrate value in contract negotiations
- Positioning your pharmacy as a regional centre of excellence
- Measuring market share growth over time
Module 14: Research, Publication & Clinical Contribution - Conducting retrospective chart reviews for quality improvement
- Writing case reports for publication in pharmacy journals
- Developing protocols for prospective outcomes studies
- Obtaining IRB approval for research involving patient data
- Presenting findings at state and national pharmacy conferences
- Collaborating with academic institutions on research projects
- Using de-identified data for benchmarking and publication
- Calculating statistical significance in adherence interventions
- Applying for research grants and funding opportunities
- Contributing to clinical guidelines and position statements
- Publishing in peer-reviewed journals: AJHP, JAPhA, CPNP
- Building a professional reputation as a clinical thought leader
- Differentiating through evidence-based practice
- Mentoring residents and students in research methods
- Creating internal research committees and study groups
- Using research to justify expansion and investment
Module 15: Integration with Health Systems & Value-Based Care - Becoming an embedded pharmacy service within a health system
- Aligning with value-based care contracts and ACO goals
- Demonstrating reduction in hospitalisations and ED visits
- Integrating with population health management platforms
- Tracking patients across the care continuum using EMR flags
- Reporting on HEDIS measures relevant to specialty pharmacy
- Supporting medication reconciliation during transitions
- Participating in complex case conferences and tumour boards
- Developing clinical pathways with medical directors
- Providing formulary recommendations based on cost and outcomes
- Billing for transitional care management (TCM) services
- Supporting bundled payment models with specialty drug oversight
- Reducing 30-day readmissions through post-discharge follow-up
- Measuring impact on total cost of care for chronic conditions
- Creating longitudinal care plans with shared ownership
- Using pharmacy as a strategic asset in system-wide initiatives
Module 16: Final Assessment, Certification & Next Steps - Comprehensive final knowledge assessment with detailed feedback
- Submission of a personalised implementation plan for your setting
- Review of all core competencies covered in the course
- Final evaluation by subject matter experts for certification eligibility
- Receiving your Certificate of Completion issued by The Art of Service
- Adding your credential to LinkedIn, resume, and professional profiles
- Accessing alumni resources and continuing education updates
- Joining a private peer network of specialty pharmacy leaders
- Receiving templates, toolkits, and checklists for ongoing use
- Setting quarterly review milestones for strategy deployment
- Tracking return on investment using provided financial and clinical metrics
- Planning your next professional development goal
- Identifying leadership and promotion opportunities
- Exploring advanced certifications in pharmacotherapy or managed care
- Designing a five-year vision for your career and service impact
- Final reflection: confidence, capability, and contribution
- NCQA Specialty Pharmacy Accreditation standards overview
- URAC Specialty Pharmacy Accreditation: core requirements
- Medicare Part D and Part B billing compliance for specialty drugs
- Distinguishing between Medicare Part D, Part B, and specialty tiers
- Ensuring HIPAA compliance in high-touch patient interactions
- Handling protected health information during adherence calls
- FDA-mandated REMS programs and pharmacy responsibilities
- Implementing safe handling procedures per USP <800>
- State pharmacy board regulations impacting specialty dispensing
- 340B program eligibility and compliance for eligible entities
- Medicaid clawback risks and mitigation strategies
- Audit readiness: preparing for payer, CMS, and accreditation reviews
- Documentation standards for clinical interventions and outcomes
- Adverse event reporting obligations to manufacturers and FDA
- Pricing transparency requirements under current federal mandates
- Compliance risk scoring and internal audit checklists
Module 3: Payer, PBM & Manufacturer Contracting Strategies - Understanding payer formulary positioning and tier placement
- Negotiating preferred status on commercial and Medicare formularies
- Navigating PBM restrictions: step edits, prior authorisations, clawbacks
- Strategies to reduce denial rates and improve approval turnaround
- Leveraging clinical data to justify medical necessity
- Designing payer-ready outcomes reports to secure contracts
- Revenue-sharing models with manufacturers and PBMs
- Managing co-pay accumulator and maximiser programs
- Negotiating service level agreements (SLAs) with manufacturers
- Gaining access to manufacturer support programs and co-pay cards
- Building a case for value-based contracting with payers
- Developing outcomes-based reimbursement proposals
- Data sharing agreements with manufacturers and health systems
- Understanding manufacturer distribution restrictions (limited networks)
- Creating payer advisory boards to strengthen relationships
- Tracking and reporting on key performance indicators for payer reporting
Module 4: Clinical Workflow Design & Care Coordination - End-to-end patient onboarding process for specialty medications
- Standardising intake, verification, and benefit investigation
- Designing a referral triage system for provider offices
- Integrating with EHRs and health information exchanges (HIEs)
- Creating structured initial patient assessments
- Developing comprehensive care plans for chronic conditions
- Pharmacist-led medication therapy management (MTM) for specialty patients
- Integrating with care managers and social workers
- Designing high-touch follow-up schedules: Week 1, 3, 6, 9, 12
- Monitoring adherence using multiple data sources
- Intervention protocols for missed doses or side effects
- Managing lab monitoring and vaccination requirements
- Coordinating with infusion centres and home health agencies
- Developing discharge-to-home transition protocols
- Creating closed-loop communication with prescribers
- Tracking clinical outcomes: A1c, viral load, disease activity scores
Module 5: Patient-Centred Adherence & Engagement Models - Psychosocial barriers to adherence in specialty populations
- Analysing non-adherence drivers: cost, complexity, stigma
- Designing motivational interviewing scripts for adherence calls
- Using teach-back methods to confirm understanding
- Developing multilingual and health-literate patient education materials
- Personalising onboarding based on patient risk stratification
- Implementing SMS and automated outreach without losing personal touch
- Creating patient empowerment toolkits and digital resources
- Measuring patient satisfaction using validated survey instruments
- Reducing abandonment rates during benefit verification
- Addressing treatment fatigue in long-term therapy patients
- Supporting mental health and behavioural aspects of chronic disease
- Connecting patients to disease-specific advocacy groups
- Managing transitions of care and therapy switches
- Using patient-reported outcomes (PROs) to guide interventions
- Benchmarking adherence against national standards (e.g., Surescripts)
Module 6: Revenue Cycle Optimisation & Financial Sustainability - Accurate coding: J-codes, CPT codes, HCPCS, NDC mapping
- Maximising reimbursement through proper modifier use
- Minimising claim denials: root cause analysis and prevention
- Strategies to reduce aging receivables and accelerate cash flow
- Charge capture for clinical services beyond dispensing
- Billing for pharmacist consultations under CPT 99605-99607
- Leveraging MTM billing codes in Medicare and Medicaid
- Documenting billable interventions for audit validation
- Creating transparent patient cost estimates and payment plans
- Managing co-pay assistance and foundation funding workflows
- Tracking financial performance by therapeutic class
- Calculating gross-to-net revenue retention rates
- Optimising inventory turnover and avoiding waste
- Rebates, chargebacks, and price protection agreements
- Forecasting revenue using patient pipeline modelling
- Developing dashboards for financial health monitoring
Module 7: Data Analytics, Reporting & Performance Dashboards - Defining KPIs for clinical, operational, and financial success
- Building custom dashboards using Excel, Google Sheets, or BI tools
- Calculating medication possession ratio (MPR) and proportion of days covered (PDC)
- Analysing patient persistence and discontinuation patterns
- Visualising adherence trends over time by therapy class
- Tracking time-to-fill and benefit investigation turnaround
- Measuring clinician intervention frequency and impact
- Linking adherence to hospitalisation and ER visit reduction
- Using claims data to evaluate total cost of care impact
- Generating quarterly performance reports for stakeholders
- Presenting outcomes data to pharmacy and therapeutics (P&T) committees
- Identifying outliers and high-risk patients through data mining
- Integrating lab values into longitudinal patient records
- Using predictive analytics to anticipate patient risks
- Automating data pulls from EHRs and pharmacy systems
- Ensuring data accuracy and audit readiness at all times
Module 8: Technology Integration & Digital Health Tools - Selecting pharmacy management systems with specialty capabilities
- Integrating with electronic prior authorisation (ePA) platforms
- Using middleware to connect PBMs, EHRs, and specialty hubs
- Implementing barcode scanning for error reduction
- Digital prescription workflows: Surescripts, SafeScript, Rcopia
- Telepharmacy models for remote patient consultations
- Remote monitoring devices: glucometers, blood pressure cuffs, INR devices
- Integrating patient-reported outcomes via mobile apps
- Using AI-powered alerts for drug interactions and adherence gaps
- Ensuring cybersecurity in digital health communication
- Cloud-based document management for secure record storage
- Automating refill authorisation workflows
- Digital consent forms and e-signature collection
- Using chatbots for triaging routine patient inquiries
- Workflow automation for lab follow-ups and renewals
- Creating seamless handoffs between digital and human touchpoints
Module 9: Pharmacogenomics & Personalised Therapy Integration - Basics of pharmacogenomics in specialty drug response
- Guidelines from CPIC and DPWG for gene-based dosing
- Testing for CYP450, TPMT, DPYD, HLA-B*5701, and other markers
- Interpreting pharmacogenomic test reports for clinical use
- Integrating testing into pre-therapy screening protocols
- Documenting genotype results in patient care plans
- Reducing adverse events in oncology and immunomodulators
- Optimising dosing for clopidogrel, warfarin, tamoxifen, abacavir
- Collaborating with genetic counsellors and testing labs
- Reimbursement and prior authorisation for pharmacogenomic tests
- Educating prescribers on actionable gene-drug interactions
- Developing standard operating procedures for PGx implementation
- Tracking outcomes pre- and post-genotype guided therapy
- Marketing PGx services to referring physicians
- Building internal expertise and certification in pharmacogenomics
- Demonstrating ROI to health system leadership
Module 10: Home Infusion & Complex Delivery Models - Differentiating specialty pharmacy from home infusion services
- State regulations governing nurse-administered therapies
- Nursing coordination: scheduling, training, and documentation
- Billing for infusion services under Medicare and commercial payers
- Establishing sterile compounding environments for IV medications
- Managing temperature-sensitive therapies and cold chain logistics
- Setting up in-home nursing visits with pharmacy oversight
- Creating patient education for self-injection techniques
- Tracking infusion-related adverse events and complications
- Integrating with durable medical equipment (DME) providers
- Ensuring continuity of care during travel or relocation
- Developing emergency response plans for infusion reactions
- Handling waste disposal and sharps management
- Using mobile apps to log infusion times and symptoms
- Ensuring compliance with Medicare Conditions of Participation
- Obtaining The Joint Commission accreditation for infusion services
Module 11: Risk Mitigation & Patient Safety Systems - Developing medication safety checklists for high-risk drugs
- Implementing double-verification processes for dosing and indications
- Using forced/function checks to prevent dispensing errors
- Tracking near-misses and creating improvement cycles
- Designing root cause analyses for adverse events
- Integrating FDA safety alerts into daily operations
- Managing black box warnings and contraindications
- Creating pregnancy prevention programs for teratogenic agents
- Monitoring for immunosuppression and opportunistic infections
- Implementing vaccination standards before initiating biologics
- Tuberculosis and hepatitis B screening protocols
- Reporting serious adverse events to manufacturers and VAERS
- Developing patient safety scorecards for continuous improvement
- Conducting annual safety competency training for staff
- Using simulation exercises to test emergency response
- Creating a non-punitive safety culture in your team
Module 12: Leadership, Team Development & Operational Excellence - Structuring a specialty pharmacy team: roles and responsibilities
- Defining core competencies for specialty pharmacists and technicians
- Creating onboarding checklists for new clinical staff
- Developing annual competency assessments and skill matrices
- Implementing huddles and structured handoff communications
- Time management for high-touch patient case loads
- Delegating responsibilities effectively across team members
- Managing burnout in emotionally demanding roles
- Creating recognition and retention programs for staff
- Establishing quality improvement (QI) committees
- Running PDSA (Plan-Do-Study-Act) cycles for process refinement
- Conducting peer chart audits and feedback sessions
- Leveraging Lean and Six Sigma methodologies in pharmacy workflows
- Setting SMART goals for team performance
- Mentoring junior pharmacists in clinical documentation
- Building leadership capacity within your organisation
Module 13: Expansion Strategies & Market Positioning - Identifying underserved patient populations in your region
- Launching new therapeutic areas: from feasibility to launch
- Developing provider outreach playbooks for new markets
- Creating targeted educational campaigns for referring physicians
- Hosting live and digital provider education sessions
- Building referral tracking systems to measure campaign success
- Establishing branded vs. white-label pharmacy models
- Partnering with physician practices for integrated care
- Developing co-branded patient education materials
- Expanding into rare disease or paediatric specialty categories
- Entering the oncology support space with oral oncolytic management
- Leveraging patient support programs as a differentiator
- Creating a referral rewards system for high-volume providers
- Using case studies to demonstrate value in contract negotiations
- Positioning your pharmacy as a regional centre of excellence
- Measuring market share growth over time
Module 14: Research, Publication & Clinical Contribution - Conducting retrospective chart reviews for quality improvement
- Writing case reports for publication in pharmacy journals
- Developing protocols for prospective outcomes studies
- Obtaining IRB approval for research involving patient data
- Presenting findings at state and national pharmacy conferences
- Collaborating with academic institutions on research projects
- Using de-identified data for benchmarking and publication
- Calculating statistical significance in adherence interventions
- Applying for research grants and funding opportunities
- Contributing to clinical guidelines and position statements
- Publishing in peer-reviewed journals: AJHP, JAPhA, CPNP
- Building a professional reputation as a clinical thought leader
- Differentiating through evidence-based practice
- Mentoring residents and students in research methods
- Creating internal research committees and study groups
- Using research to justify expansion and investment
Module 15: Integration with Health Systems & Value-Based Care - Becoming an embedded pharmacy service within a health system
- Aligning with value-based care contracts and ACO goals
- Demonstrating reduction in hospitalisations and ED visits
- Integrating with population health management platforms
- Tracking patients across the care continuum using EMR flags
- Reporting on HEDIS measures relevant to specialty pharmacy
- Supporting medication reconciliation during transitions
- Participating in complex case conferences and tumour boards
- Developing clinical pathways with medical directors
- Providing formulary recommendations based on cost and outcomes
- Billing for transitional care management (TCM) services
- Supporting bundled payment models with specialty drug oversight
- Reducing 30-day readmissions through post-discharge follow-up
- Measuring impact on total cost of care for chronic conditions
- Creating longitudinal care plans with shared ownership
- Using pharmacy as a strategic asset in system-wide initiatives
Module 16: Final Assessment, Certification & Next Steps - Comprehensive final knowledge assessment with detailed feedback
- Submission of a personalised implementation plan for your setting
- Review of all core competencies covered in the course
- Final evaluation by subject matter experts for certification eligibility
- Receiving your Certificate of Completion issued by The Art of Service
- Adding your credential to LinkedIn, resume, and professional profiles
- Accessing alumni resources and continuing education updates
- Joining a private peer network of specialty pharmacy leaders
- Receiving templates, toolkits, and checklists for ongoing use
- Setting quarterly review milestones for strategy deployment
- Tracking return on investment using provided financial and clinical metrics
- Planning your next professional development goal
- Identifying leadership and promotion opportunities
- Exploring advanced certifications in pharmacotherapy or managed care
- Designing a five-year vision for your career and service impact
- Final reflection: confidence, capability, and contribution
- End-to-end patient onboarding process for specialty medications
- Standardising intake, verification, and benefit investigation
- Designing a referral triage system for provider offices
- Integrating with EHRs and health information exchanges (HIEs)
- Creating structured initial patient assessments
- Developing comprehensive care plans for chronic conditions
- Pharmacist-led medication therapy management (MTM) for specialty patients
- Integrating with care managers and social workers
- Designing high-touch follow-up schedules: Week 1, 3, 6, 9, 12
- Monitoring adherence using multiple data sources
- Intervention protocols for missed doses or side effects
- Managing lab monitoring and vaccination requirements
- Coordinating with infusion centres and home health agencies
- Developing discharge-to-home transition protocols
- Creating closed-loop communication with prescribers
- Tracking clinical outcomes: A1c, viral load, disease activity scores
Module 5: Patient-Centred Adherence & Engagement Models - Psychosocial barriers to adherence in specialty populations
- Analysing non-adherence drivers: cost, complexity, stigma
- Designing motivational interviewing scripts for adherence calls
- Using teach-back methods to confirm understanding
- Developing multilingual and health-literate patient education materials
- Personalising onboarding based on patient risk stratification
- Implementing SMS and automated outreach without losing personal touch
- Creating patient empowerment toolkits and digital resources
- Measuring patient satisfaction using validated survey instruments
- Reducing abandonment rates during benefit verification
- Addressing treatment fatigue in long-term therapy patients
- Supporting mental health and behavioural aspects of chronic disease
- Connecting patients to disease-specific advocacy groups
- Managing transitions of care and therapy switches
- Using patient-reported outcomes (PROs) to guide interventions
- Benchmarking adherence against national standards (e.g., Surescripts)
Module 6: Revenue Cycle Optimisation & Financial Sustainability - Accurate coding: J-codes, CPT codes, HCPCS, NDC mapping
- Maximising reimbursement through proper modifier use
- Minimising claim denials: root cause analysis and prevention
- Strategies to reduce aging receivables and accelerate cash flow
- Charge capture for clinical services beyond dispensing
- Billing for pharmacist consultations under CPT 99605-99607
- Leveraging MTM billing codes in Medicare and Medicaid
- Documenting billable interventions for audit validation
- Creating transparent patient cost estimates and payment plans
- Managing co-pay assistance and foundation funding workflows
- Tracking financial performance by therapeutic class
- Calculating gross-to-net revenue retention rates
- Optimising inventory turnover and avoiding waste
- Rebates, chargebacks, and price protection agreements
- Forecasting revenue using patient pipeline modelling
- Developing dashboards for financial health monitoring
Module 7: Data Analytics, Reporting & Performance Dashboards - Defining KPIs for clinical, operational, and financial success
- Building custom dashboards using Excel, Google Sheets, or BI tools
- Calculating medication possession ratio (MPR) and proportion of days covered (PDC)
- Analysing patient persistence and discontinuation patterns
- Visualising adherence trends over time by therapy class
- Tracking time-to-fill and benefit investigation turnaround
- Measuring clinician intervention frequency and impact
- Linking adherence to hospitalisation and ER visit reduction
- Using claims data to evaluate total cost of care impact
- Generating quarterly performance reports for stakeholders
- Presenting outcomes data to pharmacy and therapeutics (P&T) committees
- Identifying outliers and high-risk patients through data mining
- Integrating lab values into longitudinal patient records
- Using predictive analytics to anticipate patient risks
- Automating data pulls from EHRs and pharmacy systems
- Ensuring data accuracy and audit readiness at all times
Module 8: Technology Integration & Digital Health Tools - Selecting pharmacy management systems with specialty capabilities
- Integrating with electronic prior authorisation (ePA) platforms
- Using middleware to connect PBMs, EHRs, and specialty hubs
- Implementing barcode scanning for error reduction
- Digital prescription workflows: Surescripts, SafeScript, Rcopia
- Telepharmacy models for remote patient consultations
- Remote monitoring devices: glucometers, blood pressure cuffs, INR devices
- Integrating patient-reported outcomes via mobile apps
- Using AI-powered alerts for drug interactions and adherence gaps
- Ensuring cybersecurity in digital health communication
- Cloud-based document management for secure record storage
- Automating refill authorisation workflows
- Digital consent forms and e-signature collection
- Using chatbots for triaging routine patient inquiries
- Workflow automation for lab follow-ups and renewals
- Creating seamless handoffs between digital and human touchpoints
Module 9: Pharmacogenomics & Personalised Therapy Integration - Basics of pharmacogenomics in specialty drug response
- Guidelines from CPIC and DPWG for gene-based dosing
- Testing for CYP450, TPMT, DPYD, HLA-B*5701, and other markers
- Interpreting pharmacogenomic test reports for clinical use
- Integrating testing into pre-therapy screening protocols
- Documenting genotype results in patient care plans
- Reducing adverse events in oncology and immunomodulators
- Optimising dosing for clopidogrel, warfarin, tamoxifen, abacavir
- Collaborating with genetic counsellors and testing labs
- Reimbursement and prior authorisation for pharmacogenomic tests
- Educating prescribers on actionable gene-drug interactions
- Developing standard operating procedures for PGx implementation
- Tracking outcomes pre- and post-genotype guided therapy
- Marketing PGx services to referring physicians
- Building internal expertise and certification in pharmacogenomics
- Demonstrating ROI to health system leadership
Module 10: Home Infusion & Complex Delivery Models - Differentiating specialty pharmacy from home infusion services
- State regulations governing nurse-administered therapies
- Nursing coordination: scheduling, training, and documentation
- Billing for infusion services under Medicare and commercial payers
- Establishing sterile compounding environments for IV medications
- Managing temperature-sensitive therapies and cold chain logistics
- Setting up in-home nursing visits with pharmacy oversight
- Creating patient education for self-injection techniques
- Tracking infusion-related adverse events and complications
- Integrating with durable medical equipment (DME) providers
- Ensuring continuity of care during travel or relocation
- Developing emergency response plans for infusion reactions
- Handling waste disposal and sharps management
- Using mobile apps to log infusion times and symptoms
- Ensuring compliance with Medicare Conditions of Participation
- Obtaining The Joint Commission accreditation for infusion services
Module 11: Risk Mitigation & Patient Safety Systems - Developing medication safety checklists for high-risk drugs
- Implementing double-verification processes for dosing and indications
- Using forced/function checks to prevent dispensing errors
- Tracking near-misses and creating improvement cycles
- Designing root cause analyses for adverse events
- Integrating FDA safety alerts into daily operations
- Managing black box warnings and contraindications
- Creating pregnancy prevention programs for teratogenic agents
- Monitoring for immunosuppression and opportunistic infections
- Implementing vaccination standards before initiating biologics
- Tuberculosis and hepatitis B screening protocols
- Reporting serious adverse events to manufacturers and VAERS
- Developing patient safety scorecards for continuous improvement
- Conducting annual safety competency training for staff
- Using simulation exercises to test emergency response
- Creating a non-punitive safety culture in your team
Module 12: Leadership, Team Development & Operational Excellence - Structuring a specialty pharmacy team: roles and responsibilities
- Defining core competencies for specialty pharmacists and technicians
- Creating onboarding checklists for new clinical staff
- Developing annual competency assessments and skill matrices
- Implementing huddles and structured handoff communications
- Time management for high-touch patient case loads
- Delegating responsibilities effectively across team members
- Managing burnout in emotionally demanding roles
- Creating recognition and retention programs for staff
- Establishing quality improvement (QI) committees
- Running PDSA (Plan-Do-Study-Act) cycles for process refinement
- Conducting peer chart audits and feedback sessions
- Leveraging Lean and Six Sigma methodologies in pharmacy workflows
- Setting SMART goals for team performance
- Mentoring junior pharmacists in clinical documentation
- Building leadership capacity within your organisation
Module 13: Expansion Strategies & Market Positioning - Identifying underserved patient populations in your region
- Launching new therapeutic areas: from feasibility to launch
- Developing provider outreach playbooks for new markets
- Creating targeted educational campaigns for referring physicians
- Hosting live and digital provider education sessions
- Building referral tracking systems to measure campaign success
- Establishing branded vs. white-label pharmacy models
- Partnering with physician practices for integrated care
- Developing co-branded patient education materials
- Expanding into rare disease or paediatric specialty categories
- Entering the oncology support space with oral oncolytic management
- Leveraging patient support programs as a differentiator
- Creating a referral rewards system for high-volume providers
- Using case studies to demonstrate value in contract negotiations
- Positioning your pharmacy as a regional centre of excellence
- Measuring market share growth over time
Module 14: Research, Publication & Clinical Contribution - Conducting retrospective chart reviews for quality improvement
- Writing case reports for publication in pharmacy journals
- Developing protocols for prospective outcomes studies
- Obtaining IRB approval for research involving patient data
- Presenting findings at state and national pharmacy conferences
- Collaborating with academic institutions on research projects
- Using de-identified data for benchmarking and publication
- Calculating statistical significance in adherence interventions
- Applying for research grants and funding opportunities
- Contributing to clinical guidelines and position statements
- Publishing in peer-reviewed journals: AJHP, JAPhA, CPNP
- Building a professional reputation as a clinical thought leader
- Differentiating through evidence-based practice
- Mentoring residents and students in research methods
- Creating internal research committees and study groups
- Using research to justify expansion and investment
Module 15: Integration with Health Systems & Value-Based Care - Becoming an embedded pharmacy service within a health system
- Aligning with value-based care contracts and ACO goals
- Demonstrating reduction in hospitalisations and ED visits
- Integrating with population health management platforms
- Tracking patients across the care continuum using EMR flags
- Reporting on HEDIS measures relevant to specialty pharmacy
- Supporting medication reconciliation during transitions
- Participating in complex case conferences and tumour boards
- Developing clinical pathways with medical directors
- Providing formulary recommendations based on cost and outcomes
- Billing for transitional care management (TCM) services
- Supporting bundled payment models with specialty drug oversight
- Reducing 30-day readmissions through post-discharge follow-up
- Measuring impact on total cost of care for chronic conditions
- Creating longitudinal care plans with shared ownership
- Using pharmacy as a strategic asset in system-wide initiatives
Module 16: Final Assessment, Certification & Next Steps - Comprehensive final knowledge assessment with detailed feedback
- Submission of a personalised implementation plan for your setting
- Review of all core competencies covered in the course
- Final evaluation by subject matter experts for certification eligibility
- Receiving your Certificate of Completion issued by The Art of Service
- Adding your credential to LinkedIn, resume, and professional profiles
- Accessing alumni resources and continuing education updates
- Joining a private peer network of specialty pharmacy leaders
- Receiving templates, toolkits, and checklists for ongoing use
- Setting quarterly review milestones for strategy deployment
- Tracking return on investment using provided financial and clinical metrics
- Planning your next professional development goal
- Identifying leadership and promotion opportunities
- Exploring advanced certifications in pharmacotherapy or managed care
- Designing a five-year vision for your career and service impact
- Final reflection: confidence, capability, and contribution
- Accurate coding: J-codes, CPT codes, HCPCS, NDC mapping
- Maximising reimbursement through proper modifier use
- Minimising claim denials: root cause analysis and prevention
- Strategies to reduce aging receivables and accelerate cash flow
- Charge capture for clinical services beyond dispensing
- Billing for pharmacist consultations under CPT 99605-99607
- Leveraging MTM billing codes in Medicare and Medicaid
- Documenting billable interventions for audit validation
- Creating transparent patient cost estimates and payment plans
- Managing co-pay assistance and foundation funding workflows
- Tracking financial performance by therapeutic class
- Calculating gross-to-net revenue retention rates
- Optimising inventory turnover and avoiding waste
- Rebates, chargebacks, and price protection agreements
- Forecasting revenue using patient pipeline modelling
- Developing dashboards for financial health monitoring
Module 7: Data Analytics, Reporting & Performance Dashboards - Defining KPIs for clinical, operational, and financial success
- Building custom dashboards using Excel, Google Sheets, or BI tools
- Calculating medication possession ratio (MPR) and proportion of days covered (PDC)
- Analysing patient persistence and discontinuation patterns
- Visualising adherence trends over time by therapy class
- Tracking time-to-fill and benefit investigation turnaround
- Measuring clinician intervention frequency and impact
- Linking adherence to hospitalisation and ER visit reduction
- Using claims data to evaluate total cost of care impact
- Generating quarterly performance reports for stakeholders
- Presenting outcomes data to pharmacy and therapeutics (P&T) committees
- Identifying outliers and high-risk patients through data mining
- Integrating lab values into longitudinal patient records
- Using predictive analytics to anticipate patient risks
- Automating data pulls from EHRs and pharmacy systems
- Ensuring data accuracy and audit readiness at all times
Module 8: Technology Integration & Digital Health Tools - Selecting pharmacy management systems with specialty capabilities
- Integrating with electronic prior authorisation (ePA) platforms
- Using middleware to connect PBMs, EHRs, and specialty hubs
- Implementing barcode scanning for error reduction
- Digital prescription workflows: Surescripts, SafeScript, Rcopia
- Telepharmacy models for remote patient consultations
- Remote monitoring devices: glucometers, blood pressure cuffs, INR devices
- Integrating patient-reported outcomes via mobile apps
- Using AI-powered alerts for drug interactions and adherence gaps
- Ensuring cybersecurity in digital health communication
- Cloud-based document management for secure record storage
- Automating refill authorisation workflows
- Digital consent forms and e-signature collection
- Using chatbots for triaging routine patient inquiries
- Workflow automation for lab follow-ups and renewals
- Creating seamless handoffs between digital and human touchpoints
Module 9: Pharmacogenomics & Personalised Therapy Integration - Basics of pharmacogenomics in specialty drug response
- Guidelines from CPIC and DPWG for gene-based dosing
- Testing for CYP450, TPMT, DPYD, HLA-B*5701, and other markers
- Interpreting pharmacogenomic test reports for clinical use
- Integrating testing into pre-therapy screening protocols
- Documenting genotype results in patient care plans
- Reducing adverse events in oncology and immunomodulators
- Optimising dosing for clopidogrel, warfarin, tamoxifen, abacavir
- Collaborating with genetic counsellors and testing labs
- Reimbursement and prior authorisation for pharmacogenomic tests
- Educating prescribers on actionable gene-drug interactions
- Developing standard operating procedures for PGx implementation
- Tracking outcomes pre- and post-genotype guided therapy
- Marketing PGx services to referring physicians
- Building internal expertise and certification in pharmacogenomics
- Demonstrating ROI to health system leadership
Module 10: Home Infusion & Complex Delivery Models - Differentiating specialty pharmacy from home infusion services
- State regulations governing nurse-administered therapies
- Nursing coordination: scheduling, training, and documentation
- Billing for infusion services under Medicare and commercial payers
- Establishing sterile compounding environments for IV medications
- Managing temperature-sensitive therapies and cold chain logistics
- Setting up in-home nursing visits with pharmacy oversight
- Creating patient education for self-injection techniques
- Tracking infusion-related adverse events and complications
- Integrating with durable medical equipment (DME) providers
- Ensuring continuity of care during travel or relocation
- Developing emergency response plans for infusion reactions
- Handling waste disposal and sharps management
- Using mobile apps to log infusion times and symptoms
- Ensuring compliance with Medicare Conditions of Participation
- Obtaining The Joint Commission accreditation for infusion services
Module 11: Risk Mitigation & Patient Safety Systems - Developing medication safety checklists for high-risk drugs
- Implementing double-verification processes for dosing and indications
- Using forced/function checks to prevent dispensing errors
- Tracking near-misses and creating improvement cycles
- Designing root cause analyses for adverse events
- Integrating FDA safety alerts into daily operations
- Managing black box warnings and contraindications
- Creating pregnancy prevention programs for teratogenic agents
- Monitoring for immunosuppression and opportunistic infections
- Implementing vaccination standards before initiating biologics
- Tuberculosis and hepatitis B screening protocols
- Reporting serious adverse events to manufacturers and VAERS
- Developing patient safety scorecards for continuous improvement
- Conducting annual safety competency training for staff
- Using simulation exercises to test emergency response
- Creating a non-punitive safety culture in your team
Module 12: Leadership, Team Development & Operational Excellence - Structuring a specialty pharmacy team: roles and responsibilities
- Defining core competencies for specialty pharmacists and technicians
- Creating onboarding checklists for new clinical staff
- Developing annual competency assessments and skill matrices
- Implementing huddles and structured handoff communications
- Time management for high-touch patient case loads
- Delegating responsibilities effectively across team members
- Managing burnout in emotionally demanding roles
- Creating recognition and retention programs for staff
- Establishing quality improvement (QI) committees
- Running PDSA (Plan-Do-Study-Act) cycles for process refinement
- Conducting peer chart audits and feedback sessions
- Leveraging Lean and Six Sigma methodologies in pharmacy workflows
- Setting SMART goals for team performance
- Mentoring junior pharmacists in clinical documentation
- Building leadership capacity within your organisation
Module 13: Expansion Strategies & Market Positioning - Identifying underserved patient populations in your region
- Launching new therapeutic areas: from feasibility to launch
- Developing provider outreach playbooks for new markets
- Creating targeted educational campaigns for referring physicians
- Hosting live and digital provider education sessions
- Building referral tracking systems to measure campaign success
- Establishing branded vs. white-label pharmacy models
- Partnering with physician practices for integrated care
- Developing co-branded patient education materials
- Expanding into rare disease or paediatric specialty categories
- Entering the oncology support space with oral oncolytic management
- Leveraging patient support programs as a differentiator
- Creating a referral rewards system for high-volume providers
- Using case studies to demonstrate value in contract negotiations
- Positioning your pharmacy as a regional centre of excellence
- Measuring market share growth over time
Module 14: Research, Publication & Clinical Contribution - Conducting retrospective chart reviews for quality improvement
- Writing case reports for publication in pharmacy journals
- Developing protocols for prospective outcomes studies
- Obtaining IRB approval for research involving patient data
- Presenting findings at state and national pharmacy conferences
- Collaborating with academic institutions on research projects
- Using de-identified data for benchmarking and publication
- Calculating statistical significance in adherence interventions
- Applying for research grants and funding opportunities
- Contributing to clinical guidelines and position statements
- Publishing in peer-reviewed journals: AJHP, JAPhA, CPNP
- Building a professional reputation as a clinical thought leader
- Differentiating through evidence-based practice
- Mentoring residents and students in research methods
- Creating internal research committees and study groups
- Using research to justify expansion and investment
Module 15: Integration with Health Systems & Value-Based Care - Becoming an embedded pharmacy service within a health system
- Aligning with value-based care contracts and ACO goals
- Demonstrating reduction in hospitalisations and ED visits
- Integrating with population health management platforms
- Tracking patients across the care continuum using EMR flags
- Reporting on HEDIS measures relevant to specialty pharmacy
- Supporting medication reconciliation during transitions
- Participating in complex case conferences and tumour boards
- Developing clinical pathways with medical directors
- Providing formulary recommendations based on cost and outcomes
- Billing for transitional care management (TCM) services
- Supporting bundled payment models with specialty drug oversight
- Reducing 30-day readmissions through post-discharge follow-up
- Measuring impact on total cost of care for chronic conditions
- Creating longitudinal care plans with shared ownership
- Using pharmacy as a strategic asset in system-wide initiatives
Module 16: Final Assessment, Certification & Next Steps - Comprehensive final knowledge assessment with detailed feedback
- Submission of a personalised implementation plan for your setting
- Review of all core competencies covered in the course
- Final evaluation by subject matter experts for certification eligibility
- Receiving your Certificate of Completion issued by The Art of Service
- Adding your credential to LinkedIn, resume, and professional profiles
- Accessing alumni resources and continuing education updates
- Joining a private peer network of specialty pharmacy leaders
- Receiving templates, toolkits, and checklists for ongoing use
- Setting quarterly review milestones for strategy deployment
- Tracking return on investment using provided financial and clinical metrics
- Planning your next professional development goal
- Identifying leadership and promotion opportunities
- Exploring advanced certifications in pharmacotherapy or managed care
- Designing a five-year vision for your career and service impact
- Final reflection: confidence, capability, and contribution
- Selecting pharmacy management systems with specialty capabilities
- Integrating with electronic prior authorisation (ePA) platforms
- Using middleware to connect PBMs, EHRs, and specialty hubs
- Implementing barcode scanning for error reduction
- Digital prescription workflows: Surescripts, SafeScript, Rcopia
- Telepharmacy models for remote patient consultations
- Remote monitoring devices: glucometers, blood pressure cuffs, INR devices
- Integrating patient-reported outcomes via mobile apps
- Using AI-powered alerts for drug interactions and adherence gaps
- Ensuring cybersecurity in digital health communication
- Cloud-based document management for secure record storage
- Automating refill authorisation workflows
- Digital consent forms and e-signature collection
- Using chatbots for triaging routine patient inquiries
- Workflow automation for lab follow-ups and renewals
- Creating seamless handoffs between digital and human touchpoints
Module 9: Pharmacogenomics & Personalised Therapy Integration - Basics of pharmacogenomics in specialty drug response
- Guidelines from CPIC and DPWG for gene-based dosing
- Testing for CYP450, TPMT, DPYD, HLA-B*5701, and other markers
- Interpreting pharmacogenomic test reports for clinical use
- Integrating testing into pre-therapy screening protocols
- Documenting genotype results in patient care plans
- Reducing adverse events in oncology and immunomodulators
- Optimising dosing for clopidogrel, warfarin, tamoxifen, abacavir
- Collaborating with genetic counsellors and testing labs
- Reimbursement and prior authorisation for pharmacogenomic tests
- Educating prescribers on actionable gene-drug interactions
- Developing standard operating procedures for PGx implementation
- Tracking outcomes pre- and post-genotype guided therapy
- Marketing PGx services to referring physicians
- Building internal expertise and certification in pharmacogenomics
- Demonstrating ROI to health system leadership
Module 10: Home Infusion & Complex Delivery Models - Differentiating specialty pharmacy from home infusion services
- State regulations governing nurse-administered therapies
- Nursing coordination: scheduling, training, and documentation
- Billing for infusion services under Medicare and commercial payers
- Establishing sterile compounding environments for IV medications
- Managing temperature-sensitive therapies and cold chain logistics
- Setting up in-home nursing visits with pharmacy oversight
- Creating patient education for self-injection techniques
- Tracking infusion-related adverse events and complications
- Integrating with durable medical equipment (DME) providers
- Ensuring continuity of care during travel or relocation
- Developing emergency response plans for infusion reactions
- Handling waste disposal and sharps management
- Using mobile apps to log infusion times and symptoms
- Ensuring compliance with Medicare Conditions of Participation
- Obtaining The Joint Commission accreditation for infusion services
Module 11: Risk Mitigation & Patient Safety Systems - Developing medication safety checklists for high-risk drugs
- Implementing double-verification processes for dosing and indications
- Using forced/function checks to prevent dispensing errors
- Tracking near-misses and creating improvement cycles
- Designing root cause analyses for adverse events
- Integrating FDA safety alerts into daily operations
- Managing black box warnings and contraindications
- Creating pregnancy prevention programs for teratogenic agents
- Monitoring for immunosuppression and opportunistic infections
- Implementing vaccination standards before initiating biologics
- Tuberculosis and hepatitis B screening protocols
- Reporting serious adverse events to manufacturers and VAERS
- Developing patient safety scorecards for continuous improvement
- Conducting annual safety competency training for staff
- Using simulation exercises to test emergency response
- Creating a non-punitive safety culture in your team
Module 12: Leadership, Team Development & Operational Excellence - Structuring a specialty pharmacy team: roles and responsibilities
- Defining core competencies for specialty pharmacists and technicians
- Creating onboarding checklists for new clinical staff
- Developing annual competency assessments and skill matrices
- Implementing huddles and structured handoff communications
- Time management for high-touch patient case loads
- Delegating responsibilities effectively across team members
- Managing burnout in emotionally demanding roles
- Creating recognition and retention programs for staff
- Establishing quality improvement (QI) committees
- Running PDSA (Plan-Do-Study-Act) cycles for process refinement
- Conducting peer chart audits and feedback sessions
- Leveraging Lean and Six Sigma methodologies in pharmacy workflows
- Setting SMART goals for team performance
- Mentoring junior pharmacists in clinical documentation
- Building leadership capacity within your organisation
Module 13: Expansion Strategies & Market Positioning - Identifying underserved patient populations in your region
- Launching new therapeutic areas: from feasibility to launch
- Developing provider outreach playbooks for new markets
- Creating targeted educational campaigns for referring physicians
- Hosting live and digital provider education sessions
- Building referral tracking systems to measure campaign success
- Establishing branded vs. white-label pharmacy models
- Partnering with physician practices for integrated care
- Developing co-branded patient education materials
- Expanding into rare disease or paediatric specialty categories
- Entering the oncology support space with oral oncolytic management
- Leveraging patient support programs as a differentiator
- Creating a referral rewards system for high-volume providers
- Using case studies to demonstrate value in contract negotiations
- Positioning your pharmacy as a regional centre of excellence
- Measuring market share growth over time
Module 14: Research, Publication & Clinical Contribution - Conducting retrospective chart reviews for quality improvement
- Writing case reports for publication in pharmacy journals
- Developing protocols for prospective outcomes studies
- Obtaining IRB approval for research involving patient data
- Presenting findings at state and national pharmacy conferences
- Collaborating with academic institutions on research projects
- Using de-identified data for benchmarking and publication
- Calculating statistical significance in adherence interventions
- Applying for research grants and funding opportunities
- Contributing to clinical guidelines and position statements
- Publishing in peer-reviewed journals: AJHP, JAPhA, CPNP
- Building a professional reputation as a clinical thought leader
- Differentiating through evidence-based practice
- Mentoring residents and students in research methods
- Creating internal research committees and study groups
- Using research to justify expansion and investment
Module 15: Integration with Health Systems & Value-Based Care - Becoming an embedded pharmacy service within a health system
- Aligning with value-based care contracts and ACO goals
- Demonstrating reduction in hospitalisations and ED visits
- Integrating with population health management platforms
- Tracking patients across the care continuum using EMR flags
- Reporting on HEDIS measures relevant to specialty pharmacy
- Supporting medication reconciliation during transitions
- Participating in complex case conferences and tumour boards
- Developing clinical pathways with medical directors
- Providing formulary recommendations based on cost and outcomes
- Billing for transitional care management (TCM) services
- Supporting bundled payment models with specialty drug oversight
- Reducing 30-day readmissions through post-discharge follow-up
- Measuring impact on total cost of care for chronic conditions
- Creating longitudinal care plans with shared ownership
- Using pharmacy as a strategic asset in system-wide initiatives
Module 16: Final Assessment, Certification & Next Steps - Comprehensive final knowledge assessment with detailed feedback
- Submission of a personalised implementation plan for your setting
- Review of all core competencies covered in the course
- Final evaluation by subject matter experts for certification eligibility
- Receiving your Certificate of Completion issued by The Art of Service
- Adding your credential to LinkedIn, resume, and professional profiles
- Accessing alumni resources and continuing education updates
- Joining a private peer network of specialty pharmacy leaders
- Receiving templates, toolkits, and checklists for ongoing use
- Setting quarterly review milestones for strategy deployment
- Tracking return on investment using provided financial and clinical metrics
- Planning your next professional development goal
- Identifying leadership and promotion opportunities
- Exploring advanced certifications in pharmacotherapy or managed care
- Designing a five-year vision for your career and service impact
- Final reflection: confidence, capability, and contribution
- Differentiating specialty pharmacy from home infusion services
- State regulations governing nurse-administered therapies
- Nursing coordination: scheduling, training, and documentation
- Billing for infusion services under Medicare and commercial payers
- Establishing sterile compounding environments for IV medications
- Managing temperature-sensitive therapies and cold chain logistics
- Setting up in-home nursing visits with pharmacy oversight
- Creating patient education for self-injection techniques
- Tracking infusion-related adverse events and complications
- Integrating with durable medical equipment (DME) providers
- Ensuring continuity of care during travel or relocation
- Developing emergency response plans for infusion reactions
- Handling waste disposal and sharps management
- Using mobile apps to log infusion times and symptoms
- Ensuring compliance with Medicare Conditions of Participation
- Obtaining The Joint Commission accreditation for infusion services
Module 11: Risk Mitigation & Patient Safety Systems - Developing medication safety checklists for high-risk drugs
- Implementing double-verification processes for dosing and indications
- Using forced/function checks to prevent dispensing errors
- Tracking near-misses and creating improvement cycles
- Designing root cause analyses for adverse events
- Integrating FDA safety alerts into daily operations
- Managing black box warnings and contraindications
- Creating pregnancy prevention programs for teratogenic agents
- Monitoring for immunosuppression and opportunistic infections
- Implementing vaccination standards before initiating biologics
- Tuberculosis and hepatitis B screening protocols
- Reporting serious adverse events to manufacturers and VAERS
- Developing patient safety scorecards for continuous improvement
- Conducting annual safety competency training for staff
- Using simulation exercises to test emergency response
- Creating a non-punitive safety culture in your team
Module 12: Leadership, Team Development & Operational Excellence - Structuring a specialty pharmacy team: roles and responsibilities
- Defining core competencies for specialty pharmacists and technicians
- Creating onboarding checklists for new clinical staff
- Developing annual competency assessments and skill matrices
- Implementing huddles and structured handoff communications
- Time management for high-touch patient case loads
- Delegating responsibilities effectively across team members
- Managing burnout in emotionally demanding roles
- Creating recognition and retention programs for staff
- Establishing quality improvement (QI) committees
- Running PDSA (Plan-Do-Study-Act) cycles for process refinement
- Conducting peer chart audits and feedback sessions
- Leveraging Lean and Six Sigma methodologies in pharmacy workflows
- Setting SMART goals for team performance
- Mentoring junior pharmacists in clinical documentation
- Building leadership capacity within your organisation
Module 13: Expansion Strategies & Market Positioning - Identifying underserved patient populations in your region
- Launching new therapeutic areas: from feasibility to launch
- Developing provider outreach playbooks for new markets
- Creating targeted educational campaigns for referring physicians
- Hosting live and digital provider education sessions
- Building referral tracking systems to measure campaign success
- Establishing branded vs. white-label pharmacy models
- Partnering with physician practices for integrated care
- Developing co-branded patient education materials
- Expanding into rare disease or paediatric specialty categories
- Entering the oncology support space with oral oncolytic management
- Leveraging patient support programs as a differentiator
- Creating a referral rewards system for high-volume providers
- Using case studies to demonstrate value in contract negotiations
- Positioning your pharmacy as a regional centre of excellence
- Measuring market share growth over time
Module 14: Research, Publication & Clinical Contribution - Conducting retrospective chart reviews for quality improvement
- Writing case reports for publication in pharmacy journals
- Developing protocols for prospective outcomes studies
- Obtaining IRB approval for research involving patient data
- Presenting findings at state and national pharmacy conferences
- Collaborating with academic institutions on research projects
- Using de-identified data for benchmarking and publication
- Calculating statistical significance in adherence interventions
- Applying for research grants and funding opportunities
- Contributing to clinical guidelines and position statements
- Publishing in peer-reviewed journals: AJHP, JAPhA, CPNP
- Building a professional reputation as a clinical thought leader
- Differentiating through evidence-based practice
- Mentoring residents and students in research methods
- Creating internal research committees and study groups
- Using research to justify expansion and investment
Module 15: Integration with Health Systems & Value-Based Care - Becoming an embedded pharmacy service within a health system
- Aligning with value-based care contracts and ACO goals
- Demonstrating reduction in hospitalisations and ED visits
- Integrating with population health management platforms
- Tracking patients across the care continuum using EMR flags
- Reporting on HEDIS measures relevant to specialty pharmacy
- Supporting medication reconciliation during transitions
- Participating in complex case conferences and tumour boards
- Developing clinical pathways with medical directors
- Providing formulary recommendations based on cost and outcomes
- Billing for transitional care management (TCM) services
- Supporting bundled payment models with specialty drug oversight
- Reducing 30-day readmissions through post-discharge follow-up
- Measuring impact on total cost of care for chronic conditions
- Creating longitudinal care plans with shared ownership
- Using pharmacy as a strategic asset in system-wide initiatives
Module 16: Final Assessment, Certification & Next Steps - Comprehensive final knowledge assessment with detailed feedback
- Submission of a personalised implementation plan for your setting
- Review of all core competencies covered in the course
- Final evaluation by subject matter experts for certification eligibility
- Receiving your Certificate of Completion issued by The Art of Service
- Adding your credential to LinkedIn, resume, and professional profiles
- Accessing alumni resources and continuing education updates
- Joining a private peer network of specialty pharmacy leaders
- Receiving templates, toolkits, and checklists for ongoing use
- Setting quarterly review milestones for strategy deployment
- Tracking return on investment using provided financial and clinical metrics
- Planning your next professional development goal
- Identifying leadership and promotion opportunities
- Exploring advanced certifications in pharmacotherapy or managed care
- Designing a five-year vision for your career and service impact
- Final reflection: confidence, capability, and contribution
- Structuring a specialty pharmacy team: roles and responsibilities
- Defining core competencies for specialty pharmacists and technicians
- Creating onboarding checklists for new clinical staff
- Developing annual competency assessments and skill matrices
- Implementing huddles and structured handoff communications
- Time management for high-touch patient case loads
- Delegating responsibilities effectively across team members
- Managing burnout in emotionally demanding roles
- Creating recognition and retention programs for staff
- Establishing quality improvement (QI) committees
- Running PDSA (Plan-Do-Study-Act) cycles for process refinement
- Conducting peer chart audits and feedback sessions
- Leveraging Lean and Six Sigma methodologies in pharmacy workflows
- Setting SMART goals for team performance
- Mentoring junior pharmacists in clinical documentation
- Building leadership capacity within your organisation
Module 13: Expansion Strategies & Market Positioning - Identifying underserved patient populations in your region
- Launching new therapeutic areas: from feasibility to launch
- Developing provider outreach playbooks for new markets
- Creating targeted educational campaigns for referring physicians
- Hosting live and digital provider education sessions
- Building referral tracking systems to measure campaign success
- Establishing branded vs. white-label pharmacy models
- Partnering with physician practices for integrated care
- Developing co-branded patient education materials
- Expanding into rare disease or paediatric specialty categories
- Entering the oncology support space with oral oncolytic management
- Leveraging patient support programs as a differentiator
- Creating a referral rewards system for high-volume providers
- Using case studies to demonstrate value in contract negotiations
- Positioning your pharmacy as a regional centre of excellence
- Measuring market share growth over time
Module 14: Research, Publication & Clinical Contribution - Conducting retrospective chart reviews for quality improvement
- Writing case reports for publication in pharmacy journals
- Developing protocols for prospective outcomes studies
- Obtaining IRB approval for research involving patient data
- Presenting findings at state and national pharmacy conferences
- Collaborating with academic institutions on research projects
- Using de-identified data for benchmarking and publication
- Calculating statistical significance in adherence interventions
- Applying for research grants and funding opportunities
- Contributing to clinical guidelines and position statements
- Publishing in peer-reviewed journals: AJHP, JAPhA, CPNP
- Building a professional reputation as a clinical thought leader
- Differentiating through evidence-based practice
- Mentoring residents and students in research methods
- Creating internal research committees and study groups
- Using research to justify expansion and investment
Module 15: Integration with Health Systems & Value-Based Care - Becoming an embedded pharmacy service within a health system
- Aligning with value-based care contracts and ACO goals
- Demonstrating reduction in hospitalisations and ED visits
- Integrating with population health management platforms
- Tracking patients across the care continuum using EMR flags
- Reporting on HEDIS measures relevant to specialty pharmacy
- Supporting medication reconciliation during transitions
- Participating in complex case conferences and tumour boards
- Developing clinical pathways with medical directors
- Providing formulary recommendations based on cost and outcomes
- Billing for transitional care management (TCM) services
- Supporting bundled payment models with specialty drug oversight
- Reducing 30-day readmissions through post-discharge follow-up
- Measuring impact on total cost of care for chronic conditions
- Creating longitudinal care plans with shared ownership
- Using pharmacy as a strategic asset in system-wide initiatives
Module 16: Final Assessment, Certification & Next Steps - Comprehensive final knowledge assessment with detailed feedback
- Submission of a personalised implementation plan for your setting
- Review of all core competencies covered in the course
- Final evaluation by subject matter experts for certification eligibility
- Receiving your Certificate of Completion issued by The Art of Service
- Adding your credential to LinkedIn, resume, and professional profiles
- Accessing alumni resources and continuing education updates
- Joining a private peer network of specialty pharmacy leaders
- Receiving templates, toolkits, and checklists for ongoing use
- Setting quarterly review milestones for strategy deployment
- Tracking return on investment using provided financial and clinical metrics
- Planning your next professional development goal
- Identifying leadership and promotion opportunities
- Exploring advanced certifications in pharmacotherapy or managed care
- Designing a five-year vision for your career and service impact
- Final reflection: confidence, capability, and contribution
- Conducting retrospective chart reviews for quality improvement
- Writing case reports for publication in pharmacy journals
- Developing protocols for prospective outcomes studies
- Obtaining IRB approval for research involving patient data
- Presenting findings at state and national pharmacy conferences
- Collaborating with academic institutions on research projects
- Using de-identified data for benchmarking and publication
- Calculating statistical significance in adherence interventions
- Applying for research grants and funding opportunities
- Contributing to clinical guidelines and position statements
- Publishing in peer-reviewed journals: AJHP, JAPhA, CPNP
- Building a professional reputation as a clinical thought leader
- Differentiating through evidence-based practice
- Mentoring residents and students in research methods
- Creating internal research committees and study groups
- Using research to justify expansion and investment
Module 15: Integration with Health Systems & Value-Based Care - Becoming an embedded pharmacy service within a health system
- Aligning with value-based care contracts and ACO goals
- Demonstrating reduction in hospitalisations and ED visits
- Integrating with population health management platforms
- Tracking patients across the care continuum using EMR flags
- Reporting on HEDIS measures relevant to specialty pharmacy
- Supporting medication reconciliation during transitions
- Participating in complex case conferences and tumour boards
- Developing clinical pathways with medical directors
- Providing formulary recommendations based on cost and outcomes
- Billing for transitional care management (TCM) services
- Supporting bundled payment models with specialty drug oversight
- Reducing 30-day readmissions through post-discharge follow-up
- Measuring impact on total cost of care for chronic conditions
- Creating longitudinal care plans with shared ownership
- Using pharmacy as a strategic asset in system-wide initiatives
Module 16: Final Assessment, Certification & Next Steps - Comprehensive final knowledge assessment with detailed feedback
- Submission of a personalised implementation plan for your setting
- Review of all core competencies covered in the course
- Final evaluation by subject matter experts for certification eligibility
- Receiving your Certificate of Completion issued by The Art of Service
- Adding your credential to LinkedIn, resume, and professional profiles
- Accessing alumni resources and continuing education updates
- Joining a private peer network of specialty pharmacy leaders
- Receiving templates, toolkits, and checklists for ongoing use
- Setting quarterly review milestones for strategy deployment
- Tracking return on investment using provided financial and clinical metrics
- Planning your next professional development goal
- Identifying leadership and promotion opportunities
- Exploring advanced certifications in pharmacotherapy or managed care
- Designing a five-year vision for your career and service impact
- Final reflection: confidence, capability, and contribution
- Comprehensive final knowledge assessment with detailed feedback
- Submission of a personalised implementation plan for your setting
- Review of all core competencies covered in the course
- Final evaluation by subject matter experts for certification eligibility
- Receiving your Certificate of Completion issued by The Art of Service
- Adding your credential to LinkedIn, resume, and professional profiles
- Accessing alumni resources and continuing education updates
- Joining a private peer network of specialty pharmacy leaders
- Receiving templates, toolkits, and checklists for ongoing use
- Setting quarterly review milestones for strategy deployment
- Tracking return on investment using provided financial and clinical metrics
- Planning your next professional development goal
- Identifying leadership and promotion opportunities
- Exploring advanced certifications in pharmacotherapy or managed care
- Designing a five-year vision for your career and service impact
- Final reflection: confidence, capability, and contribution