Skip to main content
Mastering the Art of Strategic Service Management

Mastering the Art of Strategic Service Management

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Mastering the Art of Strategic Service Management



Course Overview

This comprehensive course is designed to equip participants with the knowledge, skills, and expertise needed to excel in strategic service management. Through interactive and engaging lessons, participants will gain a deep understanding of the principles, concepts, and best practices in service management, enabling them to drive business growth, improve customer satisfaction, and increase operational efficiency.



Course Objectives

  • Understand the fundamentals of strategic service management and its importance in driving business success
  • Develop a comprehensive understanding of the service management lifecycle, including strategy, design, transition, and operation
  • Learn how to design and implement effective service management processes, including incident, problem, and change management
  • Understand how to measure and improve service quality, customer satisfaction, and operational efficiency
  • Develop the skills and knowledge needed to lead and manage high-performing service management teams


Course Outline

Module 1: Introduction to Strategic Service Management

  • Defining strategic service management and its importance in driving business success
  • Understanding the service management lifecycle and its key components
  • Identifying the benefits and challenges of implementing strategic service management

Module 2: Service Strategy

  • Defining service strategy and its role in driving business growth
  • Understanding the key components of service strategy, including customer needs, market analysis, and competitor analysis
  • Developing a service strategy framework and roadmap

Module 3: Service Design

  • Defining service design and its role in delivering high-quality services
  • Understanding the key components of service design, including service catalog, service level agreements, and operational level agreements
  • Developing a service design framework and roadmap

Module 4: Service Transition

  • Defining service transition and its role in ensuring smooth service delivery
  • Understanding the key components of service transition, including change management, service asset and configuration management, and release and deployment management
  • Developing a service transition framework and roadmap

Module 5: Service Operation

  • Defining service operation and its role in delivering high-quality services
  • Understanding the key components of service operation, including incident management, problem management, and request fulfillment
  • Developing a service operation framework and roadmap

Module 6: Continual Service Improvement

  • Defining continual service improvement and its role in driving business growth
  • Understanding the key components of continual service improvement, including service reporting, service measurement, and service improvement planning
  • Developing a continual service improvement framework and roadmap

Module 7: Service Management Processes

  • Defining service management processes and their role in delivering high-quality services
  • Understanding the key components of service management processes, including incident management, problem management, and change management
  • Developing a service management process framework and roadmap

Module 8: Service Management Tools and Technology

  • Defining service management tools and technology and their role in supporting service management processes
  • Understanding the key components of service management tools and technology, including service desk, incident management, and problem management tools
  • Developing a service management tool and technology framework and roadmap

Module 9: Service Management Metrics and Measurement

  • Defining service management metrics and measurement and their role in driving business growth
  • Understanding the key components of service management metrics and measurement, including service level agreements, operational level agreements, and key performance indicators
  • Developing a service management metric and measurement framework and roadmap

Module 10: Service Management Leadership and Management

  • Defining service management leadership and management and their role in driving business growth
  • Understanding the key components of service management leadership and management, including leadership styles, communication, and team management
  • Developing a service management leadership and management framework and roadmap


Certificate of Completion

Upon completion of the course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate is a testament to the participant's knowledge, skills, and expertise in strategic service management.



Course Features

  • Interactive and engaging lessons
  • Comprehensive and up-to-date content
  • Personalized learning experience
  • Expert instructors with real-world experience
  • Practical and hands-on projects
  • Bite-sized lessons for easy learning
  • Lifetime access to course materials
  • Gamification and progress tracking
  • Community-driven learning environment
  • Actionable insights and takeaways
  • Flexible learning schedule
  • User-friendly and mobile-accessible platform


Course Format

The course is delivered online and consists of 10 modules, each with multiple lessons and activities. The course is self-paced, allowing participants to complete the modules at their own pace.



Target Audience

This course is designed for service management professionals, IT professionals, and business leaders who want to gain a deep understanding of strategic service management and its role in driving business growth.



Prerequisites

There are no prerequisites for this course. Participants should have a basic understanding of service management concepts and principles.

,
!