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Mastering the eTOM Business Process Framework; Unlocking Operational Excellence

Mastering the eTOM Business Process Framework; Unlocking Operational Excellence

$199.00
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Mastering the eTOM Business Process Framework: Unlocking Operational Excellence



Course Overview

This comprehensive course is designed to equip participants with a deep understanding of the eTOM Business Process Framework, a widely adopted model for telecom and digital service providers. Through interactive lessons, hands-on projects, and real-world applications, participants will gain the knowledge and skills needed to unlock operational excellence and drive business success.



Course Objectives

  • Understand the eTOM Business Process Framework and its application in telecom and digital service providers
  • Identify and analyze business processes and their relationships
  • Design and implement process improvements using the eTOM framework
  • Measure and evaluate process performance using key performance indicators (KPIs)
  • Develop a comprehensive understanding of the eTOM framework and its role in driving operational excellence


Course Outline

Module 1: Introduction to eTOM

  • Overview of the eTOM Business Process Framework
  • History and evolution of eTOM
  • Key concepts and terminology
  • Benefits of using eTOM

Module 2: eTOM Process Framework

  • Understanding the eTOM process framework
  • Process categories and levels
  • Process decomposition and analysis
  • Identifying and mapping business processes

Module 3: Strategy, Infrastructure, and Product (SIP)

  • Understanding SIP processes
  • Market strategy and planning
  • Service development and management
  • Resource management and allocation

Module 4: Operations (OPS)

  • Understanding OPS processes
  • Service management and delivery
  • Resource allocation and utilization
  • Quality management and assurance

Module 5: Enterprise Management (EM)

  • Understanding EM processes
  • Strategic planning and management
  • Financial management and control
  • Risk management and compliance

Module 6: Process Improvement and Governance

  • Understanding process improvement methodologies
  • Designing and implementing process improvements
  • Establishing process governance and ownership
  • Measuring and evaluating process performance

Module 7: Case Studies and Group Discussions

  • Real-world applications of eTOM
  • Group discussions and analysis of case studies
  • Best practices and lessons learned


Course Features

  • Interactive and Engaging: Interactive lessons, hands-on projects, and real-world applications
  • Comprehensive: Covers all aspects of the eTOM Business Process Framework
  • Personalized: Flexible learning paths and personalized support
  • Up-to-date: Latest version of the eTOM framework and industry best practices
  • Practical: Hands-on projects and real-world applications
  • High-quality content: Developed by industry experts and practitioners
  • Expert instructors: Experienced instructors with industry expertise
  • Certification: Participants receive a certificate upon completion, issued by The Art of Service
  • Flexible learning: Self-paced online learning with lifetime access
  • User-friendly: Easy-to-use online platform and mobile accessibility
  • Community-driven: Online community and discussion forums
  • Actionable insights: Practical knowledge and skills that can be applied immediately
  • Hands-on projects: Real-world projects and case studies
  • Bite-sized lessons: Short, focused lessons for easy learning
  • Lifetime access: Access to course materials and updates for life
  • Gamification: Engaging gamification elements to enhance learning
  • Progress tracking: Track your progress and stay motivated


Certification

Upon completion of the course, participants will receive a certificate issued by The Art of Service. This certificate is a recognition of the participant's expertise and knowledge in the eTOM Business Process Framework.

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