Mastering the Shingo Prize: A Complete Guide to Operational Excellence and Sustainable Organizational Transformation
You're under pressure. Leaders expect results. Boards demand efficiency. Markets reward speed. And yet, the path to true operational excellence feels unclear, inconsistent, fragile. Initiatives stall. Cultural change fizzles. Hard-won gains erode. You've read the frameworks, applied the tools, tried the transformations - but something's missing. That missing piece? A proven, holistic, sustainable system that aligns leadership, culture, systems, and results - the exact blueprint behind the world's highest standard in operational excellence: the Shingo Prize. Mastering the Shingo Prize: A Complete Guide to Operational Excellence and Sustainable Organizational Transformation is not another theoretical overview. It’s your definitive, step-by-step roadmap to achieving and sustaining excellence at the level recognised globally - the Shingo level. One Senior Operations Director in the automotive sector used this methodology to reduce plant downtime by 42% in 9 months - and secured executive buy-in for a site-wide transformation that’s now on track for Shingo submission within 18 months. No magic. No shortcuts. Just systematic, principle-driven execution. Imagine walking into your next leadership meeting with a fully structured, audit-ready roadmap - one that demonstrates cultural alignment, systemic improvement, and sustainable results. That’s the outcome this course delivers: clarity, credibility, and competitive advantage, fast. Here’s how this course is structured to help you get there.Course Format & Delivery Details Self-Paced Learning with Immediate Online Access This course is designed for senior leaders, operational architects, and transformation leads who need deep mastery without rigid timelines. Upon enrollment, you gain self-paced, on-demand access to the full curriculum. No fixed start dates. No weekly waits. No arbitrary deadlines. Most learners complete the core framework in 12 to 16 weeks, applying each module directly to their current organisational context - with tangible results emerging in as little as 60 days. Lifetime Access & Future Updates Included
Your investment includes lifetime access to all course materials. No expirations. No forced renewals. And as the Shingo model evolves and new organisational case studies emerge, you’ll receive all future content updates - at no additional cost. Optimised for Global, Mobile-Friendly Learning
Access your learning anywhere, anytime. The platform is fully responsive across all devices - desktop, tablet, phone - enabling micro-learning during travel, commutes, or between meetings. 24/7 availability ensures you progress on your schedule. Instructor Support & Expert Guidance While the course is self-directed, you’re not alone. Enrolled learners gain access to direct guidance from certified Shingo practitioners, including structured feedback on implementation plans, cultural assessment drafts, and readiness evaluations. Support is provided through asynchronous review and actionable written insight. Certificate of Completion Issued by The Art of Service Upon successful completion, you will earn a Certificate of Completion formally issued by The Art of Service - a globally recognised institution with over two decades of excellence in professional development frameworks. This certification validates your mastery of the Shingo Principles and demonstrates to employers, boards, and assessors that you operate at the highest standard of operational leadership. No Hidden Fees. Transparent & Secure Payment
Pricing is straightforward, one-time, and all-inclusive. There are no hidden fees, recurring charges, or upsells. The course accepts all major payment methods, including Visa, Mastercard, and PayPal - processed through a PCI-compliant, encrypted gateway for your security. 100% Satisfied or Refunded - Zero Risk Guarantee
We stand behind the value of this course with a full satisfaction guarantee. If you find within the first 30 days that it does not meet your expectations for depth, practicality, or professional relevance, request a refund and receive every dollar back - no questions asked. Real Results, Even When You’ve Tried Before
This works even if: - You’ve led lean programmes that lost momentum
- Your culture resists top-down change
- Previous assessments showed gaps in leadership alignment
- You're unsure how to bridge principle to practice
- You need to prove ROI to secure budget for transformation
Manufacturing directors, continuous improvement leads, and COEs in aerospace, healthcare, and industrial services have used this exact framework to pass internal readiness screenings, align cross-functional teams, and build board-confidence in their transformation roadmaps. After enrollment, you’ll receive a confirmation email immediately. Your access credentials and learning portal details will be delivered separately, allowing time for final access activation and material preparation.
Extensive and Detailed Course Curriculum
Module 1: Foundations of the Shingo Model - Understanding the Shingo Prize: More Than Awards, It’s a Transformation System
- Evolution of the Shingo Model: From Manufacturing to Enterprise Excellence
- The Nine Guiding Principles of Operational Excellence
- Distinguishing Between Tools, Systems, and Culture in the Shingo Framework
- Why Traditional Continuous Improvement Falls Short Without Cultural Alignment
- The Role of Leadership in Shaping Cultural Reality
- Building a Foundation of Respect for Every Individual
- How Purpose-Driven Leadership Drives Lasting Change
- Organisational Self-Assessment: Where Do You Stand Today?
- Creating a Vision for Excellence That Resonates Across Levels
Module 2: The Shingo Guiding Principles – Deep Dive - Principle 1: Respect Every Individual – Operationalising Dignity in Daily Work
- Principle 2: Lead with Humility – How Leaders Create Psychological Safety
- Principle 3: Seek Perfection – Balancing Incremental Progress with Stretch Goals
- Principle 4: Assure Quality at the Source – Zero Defect Mindset in Practice
- Principle 5: Flow and Pull Value – From Batch to Continuous Movement
- Principle 6: Embrace Scientific Thinking – PDCA as a Cultural Habit
- Principle 7: Focus on Process – Shifting from Blame to Systemic Analysis
- Principle 8: Think Systemically – Connecting Departments, Goals, and Behaviours
- Principle 9: Create Constancy of Purpose – Sustaining Vision Through Volatility
- Mapping Core Principles to Daily Behaviours and Decision-Making
- Diagnosing Principle Gaps in Your Current Culture
- Tools to Measure Cultural Entrenchment of Each Principle
Module 3: Shingo Assessment Criteria and Readiness Framework - Breaking Down the Shingo Assessment Criteria: A Line-by-Line Guide
- Understanding the Weightings of Cultural Enablers vs Results
- Self-Evaluation Against the Shingo Assessment Rubric
- What Distinguishes “Emerging” from “Excelling” in the Criteria?
- Diagnosing Cultural Barriers to High Scores in Each Category
- Developing an Internal Readiness Audit Tool
- Gap Analysis: Aligning Current State to Shingo Expectations
- Creating a Scorecard for Monthly Progress Tracking
- Preparing for Third-Party Evaluation: What Assessors Look For
- Building a Pre-Submission Review Board
- How to Avoid Common Assessment Failures
- Using Red-Teaming to Stress-Test Your Readiness
Module 4: Leadership’s Role in Cultural Transformation - Why Culture Eats Strategy for Breakfast - And How to Feed Both
- Leaders as Culture Carriers: Daily Behaviours That Matter Most
- Modelling Humility: Public Admissions of Mistakes That Build Trust
- Creating Leadership Accountability for Cultural Outcomes
- Linking Executive KPIs to Cultural Indicators
- From Directive to Coaching Leadership: Shifting Management Style
- Structuring Leadership Gemba Walks That Drive Change
- Using Reflection Sessions to Reinforce Principles
- Developing a Leadership Communication Playbook for Excellence
- How to Give Feedback That Embeds Shingo Principles
- Leadership Role-Play Scenarios for Cultural Dilemmas
- Building Leadership Consistency Across Global Sites
Module 5: Developing a Culture of Continuous Improvement - Creating Environments Where Employees Suggest Improvements Daily
- Designing Feedback Systems That Reward Initiative, Not Just Results
- Standard Work for Idea Generation and Implementation
- Scaling Kaizen Beyond Events to Daily Habit
- Integrating Improvement into Job Descriptions and Performance Reviews
- Recognising and Rewarding the Right Behaviours
- Measuring Engagement in Improvement Activities
- Running Effective Problem-Solving Contests
- Creating Cross-Functional Improvement Teams
- How to Sustain Momentum After the Initial Surge
- Cultural Resistance: Identifying and Overcoming Inertia
- Building Internal Champions and Change Agents
Module 6: Systemic Thinking and Enterprise Alignment - Mapping Your Organisation as an Interconnected System
- Identifying Feedback Loops That Amplify or Inhibit Change
- Aligning Incentives Across Departments to Support Flow
- Removing Silos Through Shared Purpose and Metrics
- Creating Organisational Visual Management Systems
- Using Value Stream Mapping at the Enterprise Level
- How HR, Finance, and IT Enable or Block Operational Excellence
- Designing Policies That Support, Not Hinder, Flow
- Executive Alignment Sessions: Bringing C-Suite on the Same Page
- Building a Unified Vision of Excellence Across Functions
- Creating Accountability Trees from Strategy to Execution
- Tracking Enterprise-Wide System Performance Over Time
Module 7: Scientific Thinking and Problem-Solving Excellence - Institutionalising PDCA as the Default Problem-Solving Method
- From Intuition to Hypothesis-Driven Decision Making
- Standardising A3 Thinking Across the Organisation
- Teaching 5 Whys Without Superficial Answers
- Avoiding Solutioneering: Staying in the Problem Space
- Designing Effective Experiments Using PDSA
- How to Document Learning, Not Just Outcomes
- Creating a Repository of Organisational Knowledge
- Training Managers to Coach, Not Solve, Problems
- Using Problem-Solving to Reinforce Shingo Principles
- Scaling Scientific Thinking Beyond the Shop Floor
- Measuring Problem-Solving Maturity Across Teams
Module 8: Building Sustainable Operational Systems - Designing Standard Work That Evolves Without Breaking
- Creating Mistake-Proofing Systems at Process Interfaces
- Implementing Visual Controls That Guide Daily Behaviour
- Developing Error Detection and Response Protocols
- Using Pull Systems to Regulate Workload and Prevent Overburden
- Designing Changeover Processes for Maximum Flexibility
- Establishing Flow in Non-Manufacturing Functions
- Integrating Just-in-Time into Planning, Procurement, and HR
- Creating Stability Before Driving Improvement
- Maintaining Systems Through Turnover and Growth
- Developing System Health Dashboards
- Conducting Monthly System Audits for Resilience
Module 9: Measuring What Matters – Shingo-Aligned Metrics - Identifying Cultural Indicators vs Output Metrics
- Tracking Leading vs Lagging Indicators of Excellence
- Designing Scorecards That Reflect the Nine Principles
- Using Metrics to Reinforce, Not Distort, Behaviour
- Creating Transparency Without Fear of Blame
- Visual Performance Boards That Inspire Accountability
- Setting Team-Level Targets That Support Organisational Purpose
- Reporting Results That Tell a Cultural Story
- Aligning Financial Metrics with Process Health
- Avoiding Gaming the System: Designing Foolproof KPIs
- Using Peer Benchmarking to Drive Healthy Competition
- Reviewing Metrics in Monthly Cultural Health Sessions
Module 10: Engaging Every Employee in Excellence - Onboarding Employees into a Culture of Excellence from Day One
- Developing Site-Wide Communication Strategies for Principle Reinforcement
- Creating Role-Specific Excellence Playbooks
- Using Storytelling to Bring Principles to Life
- Designing Daily Huddles That Reinforce Purpose and Progress
- Empowering Frontline Teams to Own Their Processes
- Turning Meetings into Improvement Forums
- Building Psychological Safety to Encourage Challenge
- Creating Feedback Channels That Reach Leadership
- Measuring Employee Understanding of the Shingo Principles
- Running Cultural Immersion Workshops
- Recognising Excellence in Alignment, Not Just Output
Module 11: Shingo Submission Strategy and Application Process - Deciding When You’re Ready to Apply for the Shingo Prize
- Understanding the Application Phases: Pre-Qualification to Final Visit
- Gathering Evidence That Demonstrates Cultural Depth
- Writing Compelling Responses to Shingo Criteria Questions
- Curating Organisational Stories That Showcase Transformation
- Selecting and Prepping Employees for Assessment Interviews
- Creating a Timeline for Submission Readiness
- Assembling Your Internal Submission Task Force
- Procuring and Analysing Third-Party Feedback
- Using Readiness Simulations to Test Your Narrative
- Final Document Compilation and Audit Trail Assembly
- Strategies for Engaging Assessors During Site Visits
Module 12: Transformation Implementation Roadmap - Building a 36-Month Transformation Timeline
- Identifying Quick Wins That Build Credibility
- Phasing Cultural Initiatives to Avoid Overload
- Allocating Resources and Budget to High-Impact Areas
- Integrating Shingo Work with Existing Improvement Programmes
- Developing Monthly Milestones and Review Gates
- Engaging External Coaches and Peers for Feedback
- Creating a Communication Calendar for Stakeholder Updates
- Managing Resistance with Empathy and Data
- Documenting Changes to Policies, Roles, and Systems
- Using Pilot Sites to Test and Refine Approaches
- Scaling Success Across Divisions and Geographies
Module 13: Advanced Cultural Assessment and Diagnostics - Conducting Deep-Dive Cultural Interviews
- Analysing Employee Survey Data for Principle Alignment
- Using Observation Protocols to Assess Daily Behaviours
- Mapping Decision Rights to Cultural Enablers
- Diagnosing Management Systems That Undermine Principles
- Identifying Hidden Cultural Norms That Conflict with Stated Values
- Using Focus Groups to Surface Unspoken Truths
- Creating Cultural Heat Maps by Department
- Tracking Cultural Progress Over Time
- Integrating Diagnostics into Quarterly Leadership Reviews
- Building Internal Capacity for Ongoing Cultural Audits
- Developing a Culture Dashboard for Executive Visibility
Module 14: Certification Project & Final Submission - Project Overview: Creating Your Shingo Readiness Roadmap
- Step 1: Conducting a Comprehensive Organisational Self-Assessment
- Step 2: Diagnosing Gaps in Leadership, Systems, and Culture
- Step 3: Designing a 24-Month Implementation Plan
- Step 4: Drafting a Shingo-Aligned Communication Strategy
- Step 5: Creating a Cultural Measurement Framework
- Step 6: Developing Leadership Accountability Mechanisms
- Step 7: Building an Evidence Portfolio Template
- Step 8: Conducting a Final Readiness Review Simulation
- Submit Your Project for Evaluation
- Receive Expert Feedback on Your Roadmap
- Earn Your Certificate of Completion from The Art of Service
Module 1: Foundations of the Shingo Model - Understanding the Shingo Prize: More Than Awards, It’s a Transformation System
- Evolution of the Shingo Model: From Manufacturing to Enterprise Excellence
- The Nine Guiding Principles of Operational Excellence
- Distinguishing Between Tools, Systems, and Culture in the Shingo Framework
- Why Traditional Continuous Improvement Falls Short Without Cultural Alignment
- The Role of Leadership in Shaping Cultural Reality
- Building a Foundation of Respect for Every Individual
- How Purpose-Driven Leadership Drives Lasting Change
- Organisational Self-Assessment: Where Do You Stand Today?
- Creating a Vision for Excellence That Resonates Across Levels
Module 2: The Shingo Guiding Principles – Deep Dive - Principle 1: Respect Every Individual – Operationalising Dignity in Daily Work
- Principle 2: Lead with Humility – How Leaders Create Psychological Safety
- Principle 3: Seek Perfection – Balancing Incremental Progress with Stretch Goals
- Principle 4: Assure Quality at the Source – Zero Defect Mindset in Practice
- Principle 5: Flow and Pull Value – From Batch to Continuous Movement
- Principle 6: Embrace Scientific Thinking – PDCA as a Cultural Habit
- Principle 7: Focus on Process – Shifting from Blame to Systemic Analysis
- Principle 8: Think Systemically – Connecting Departments, Goals, and Behaviours
- Principle 9: Create Constancy of Purpose – Sustaining Vision Through Volatility
- Mapping Core Principles to Daily Behaviours and Decision-Making
- Diagnosing Principle Gaps in Your Current Culture
- Tools to Measure Cultural Entrenchment of Each Principle
Module 3: Shingo Assessment Criteria and Readiness Framework - Breaking Down the Shingo Assessment Criteria: A Line-by-Line Guide
- Understanding the Weightings of Cultural Enablers vs Results
- Self-Evaluation Against the Shingo Assessment Rubric
- What Distinguishes “Emerging” from “Excelling” in the Criteria?
- Diagnosing Cultural Barriers to High Scores in Each Category
- Developing an Internal Readiness Audit Tool
- Gap Analysis: Aligning Current State to Shingo Expectations
- Creating a Scorecard for Monthly Progress Tracking
- Preparing for Third-Party Evaluation: What Assessors Look For
- Building a Pre-Submission Review Board
- How to Avoid Common Assessment Failures
- Using Red-Teaming to Stress-Test Your Readiness
Module 4: Leadership’s Role in Cultural Transformation - Why Culture Eats Strategy for Breakfast - And How to Feed Both
- Leaders as Culture Carriers: Daily Behaviours That Matter Most
- Modelling Humility: Public Admissions of Mistakes That Build Trust
- Creating Leadership Accountability for Cultural Outcomes
- Linking Executive KPIs to Cultural Indicators
- From Directive to Coaching Leadership: Shifting Management Style
- Structuring Leadership Gemba Walks That Drive Change
- Using Reflection Sessions to Reinforce Principles
- Developing a Leadership Communication Playbook for Excellence
- How to Give Feedback That Embeds Shingo Principles
- Leadership Role-Play Scenarios for Cultural Dilemmas
- Building Leadership Consistency Across Global Sites
Module 5: Developing a Culture of Continuous Improvement - Creating Environments Where Employees Suggest Improvements Daily
- Designing Feedback Systems That Reward Initiative, Not Just Results
- Standard Work for Idea Generation and Implementation
- Scaling Kaizen Beyond Events to Daily Habit
- Integrating Improvement into Job Descriptions and Performance Reviews
- Recognising and Rewarding the Right Behaviours
- Measuring Engagement in Improvement Activities
- Running Effective Problem-Solving Contests
- Creating Cross-Functional Improvement Teams
- How to Sustain Momentum After the Initial Surge
- Cultural Resistance: Identifying and Overcoming Inertia
- Building Internal Champions and Change Agents
Module 6: Systemic Thinking and Enterprise Alignment - Mapping Your Organisation as an Interconnected System
- Identifying Feedback Loops That Amplify or Inhibit Change
- Aligning Incentives Across Departments to Support Flow
- Removing Silos Through Shared Purpose and Metrics
- Creating Organisational Visual Management Systems
- Using Value Stream Mapping at the Enterprise Level
- How HR, Finance, and IT Enable or Block Operational Excellence
- Designing Policies That Support, Not Hinder, Flow
- Executive Alignment Sessions: Bringing C-Suite on the Same Page
- Building a Unified Vision of Excellence Across Functions
- Creating Accountability Trees from Strategy to Execution
- Tracking Enterprise-Wide System Performance Over Time
Module 7: Scientific Thinking and Problem-Solving Excellence - Institutionalising PDCA as the Default Problem-Solving Method
- From Intuition to Hypothesis-Driven Decision Making
- Standardising A3 Thinking Across the Organisation
- Teaching 5 Whys Without Superficial Answers
- Avoiding Solutioneering: Staying in the Problem Space
- Designing Effective Experiments Using PDSA
- How to Document Learning, Not Just Outcomes
- Creating a Repository of Organisational Knowledge
- Training Managers to Coach, Not Solve, Problems
- Using Problem-Solving to Reinforce Shingo Principles
- Scaling Scientific Thinking Beyond the Shop Floor
- Measuring Problem-Solving Maturity Across Teams
Module 8: Building Sustainable Operational Systems - Designing Standard Work That Evolves Without Breaking
- Creating Mistake-Proofing Systems at Process Interfaces
- Implementing Visual Controls That Guide Daily Behaviour
- Developing Error Detection and Response Protocols
- Using Pull Systems to Regulate Workload and Prevent Overburden
- Designing Changeover Processes for Maximum Flexibility
- Establishing Flow in Non-Manufacturing Functions
- Integrating Just-in-Time into Planning, Procurement, and HR
- Creating Stability Before Driving Improvement
- Maintaining Systems Through Turnover and Growth
- Developing System Health Dashboards
- Conducting Monthly System Audits for Resilience
Module 9: Measuring What Matters – Shingo-Aligned Metrics - Identifying Cultural Indicators vs Output Metrics
- Tracking Leading vs Lagging Indicators of Excellence
- Designing Scorecards That Reflect the Nine Principles
- Using Metrics to Reinforce, Not Distort, Behaviour
- Creating Transparency Without Fear of Blame
- Visual Performance Boards That Inspire Accountability
- Setting Team-Level Targets That Support Organisational Purpose
- Reporting Results That Tell a Cultural Story
- Aligning Financial Metrics with Process Health
- Avoiding Gaming the System: Designing Foolproof KPIs
- Using Peer Benchmarking to Drive Healthy Competition
- Reviewing Metrics in Monthly Cultural Health Sessions
Module 10: Engaging Every Employee in Excellence - Onboarding Employees into a Culture of Excellence from Day One
- Developing Site-Wide Communication Strategies for Principle Reinforcement
- Creating Role-Specific Excellence Playbooks
- Using Storytelling to Bring Principles to Life
- Designing Daily Huddles That Reinforce Purpose and Progress
- Empowering Frontline Teams to Own Their Processes
- Turning Meetings into Improvement Forums
- Building Psychological Safety to Encourage Challenge
- Creating Feedback Channels That Reach Leadership
- Measuring Employee Understanding of the Shingo Principles
- Running Cultural Immersion Workshops
- Recognising Excellence in Alignment, Not Just Output
Module 11: Shingo Submission Strategy and Application Process - Deciding When You’re Ready to Apply for the Shingo Prize
- Understanding the Application Phases: Pre-Qualification to Final Visit
- Gathering Evidence That Demonstrates Cultural Depth
- Writing Compelling Responses to Shingo Criteria Questions
- Curating Organisational Stories That Showcase Transformation
- Selecting and Prepping Employees for Assessment Interviews
- Creating a Timeline for Submission Readiness
- Assembling Your Internal Submission Task Force
- Procuring and Analysing Third-Party Feedback
- Using Readiness Simulations to Test Your Narrative
- Final Document Compilation and Audit Trail Assembly
- Strategies for Engaging Assessors During Site Visits
Module 12: Transformation Implementation Roadmap - Building a 36-Month Transformation Timeline
- Identifying Quick Wins That Build Credibility
- Phasing Cultural Initiatives to Avoid Overload
- Allocating Resources and Budget to High-Impact Areas
- Integrating Shingo Work with Existing Improvement Programmes
- Developing Monthly Milestones and Review Gates
- Engaging External Coaches and Peers for Feedback
- Creating a Communication Calendar for Stakeholder Updates
- Managing Resistance with Empathy and Data
- Documenting Changes to Policies, Roles, and Systems
- Using Pilot Sites to Test and Refine Approaches
- Scaling Success Across Divisions and Geographies
Module 13: Advanced Cultural Assessment and Diagnostics - Conducting Deep-Dive Cultural Interviews
- Analysing Employee Survey Data for Principle Alignment
- Using Observation Protocols to Assess Daily Behaviours
- Mapping Decision Rights to Cultural Enablers
- Diagnosing Management Systems That Undermine Principles
- Identifying Hidden Cultural Norms That Conflict with Stated Values
- Using Focus Groups to Surface Unspoken Truths
- Creating Cultural Heat Maps by Department
- Tracking Cultural Progress Over Time
- Integrating Diagnostics into Quarterly Leadership Reviews
- Building Internal Capacity for Ongoing Cultural Audits
- Developing a Culture Dashboard for Executive Visibility
Module 14: Certification Project & Final Submission - Project Overview: Creating Your Shingo Readiness Roadmap
- Step 1: Conducting a Comprehensive Organisational Self-Assessment
- Step 2: Diagnosing Gaps in Leadership, Systems, and Culture
- Step 3: Designing a 24-Month Implementation Plan
- Step 4: Drafting a Shingo-Aligned Communication Strategy
- Step 5: Creating a Cultural Measurement Framework
- Step 6: Developing Leadership Accountability Mechanisms
- Step 7: Building an Evidence Portfolio Template
- Step 8: Conducting a Final Readiness Review Simulation
- Submit Your Project for Evaluation
- Receive Expert Feedback on Your Roadmap
- Earn Your Certificate of Completion from The Art of Service
- Principle 1: Respect Every Individual – Operationalising Dignity in Daily Work
- Principle 2: Lead with Humility – How Leaders Create Psychological Safety
- Principle 3: Seek Perfection – Balancing Incremental Progress with Stretch Goals
- Principle 4: Assure Quality at the Source – Zero Defect Mindset in Practice
- Principle 5: Flow and Pull Value – From Batch to Continuous Movement
- Principle 6: Embrace Scientific Thinking – PDCA as a Cultural Habit
- Principle 7: Focus on Process – Shifting from Blame to Systemic Analysis
- Principle 8: Think Systemically – Connecting Departments, Goals, and Behaviours
- Principle 9: Create Constancy of Purpose – Sustaining Vision Through Volatility
- Mapping Core Principles to Daily Behaviours and Decision-Making
- Diagnosing Principle Gaps in Your Current Culture
- Tools to Measure Cultural Entrenchment of Each Principle
Module 3: Shingo Assessment Criteria and Readiness Framework - Breaking Down the Shingo Assessment Criteria: A Line-by-Line Guide
- Understanding the Weightings of Cultural Enablers vs Results
- Self-Evaluation Against the Shingo Assessment Rubric
- What Distinguishes “Emerging” from “Excelling” in the Criteria?
- Diagnosing Cultural Barriers to High Scores in Each Category
- Developing an Internal Readiness Audit Tool
- Gap Analysis: Aligning Current State to Shingo Expectations
- Creating a Scorecard for Monthly Progress Tracking
- Preparing for Third-Party Evaluation: What Assessors Look For
- Building a Pre-Submission Review Board
- How to Avoid Common Assessment Failures
- Using Red-Teaming to Stress-Test Your Readiness
Module 4: Leadership’s Role in Cultural Transformation - Why Culture Eats Strategy for Breakfast - And How to Feed Both
- Leaders as Culture Carriers: Daily Behaviours That Matter Most
- Modelling Humility: Public Admissions of Mistakes That Build Trust
- Creating Leadership Accountability for Cultural Outcomes
- Linking Executive KPIs to Cultural Indicators
- From Directive to Coaching Leadership: Shifting Management Style
- Structuring Leadership Gemba Walks That Drive Change
- Using Reflection Sessions to Reinforce Principles
- Developing a Leadership Communication Playbook for Excellence
- How to Give Feedback That Embeds Shingo Principles
- Leadership Role-Play Scenarios for Cultural Dilemmas
- Building Leadership Consistency Across Global Sites
Module 5: Developing a Culture of Continuous Improvement - Creating Environments Where Employees Suggest Improvements Daily
- Designing Feedback Systems That Reward Initiative, Not Just Results
- Standard Work for Idea Generation and Implementation
- Scaling Kaizen Beyond Events to Daily Habit
- Integrating Improvement into Job Descriptions and Performance Reviews
- Recognising and Rewarding the Right Behaviours
- Measuring Engagement in Improvement Activities
- Running Effective Problem-Solving Contests
- Creating Cross-Functional Improvement Teams
- How to Sustain Momentum After the Initial Surge
- Cultural Resistance: Identifying and Overcoming Inertia
- Building Internal Champions and Change Agents
Module 6: Systemic Thinking and Enterprise Alignment - Mapping Your Organisation as an Interconnected System
- Identifying Feedback Loops That Amplify or Inhibit Change
- Aligning Incentives Across Departments to Support Flow
- Removing Silos Through Shared Purpose and Metrics
- Creating Organisational Visual Management Systems
- Using Value Stream Mapping at the Enterprise Level
- How HR, Finance, and IT Enable or Block Operational Excellence
- Designing Policies That Support, Not Hinder, Flow
- Executive Alignment Sessions: Bringing C-Suite on the Same Page
- Building a Unified Vision of Excellence Across Functions
- Creating Accountability Trees from Strategy to Execution
- Tracking Enterprise-Wide System Performance Over Time
Module 7: Scientific Thinking and Problem-Solving Excellence - Institutionalising PDCA as the Default Problem-Solving Method
- From Intuition to Hypothesis-Driven Decision Making
- Standardising A3 Thinking Across the Organisation
- Teaching 5 Whys Without Superficial Answers
- Avoiding Solutioneering: Staying in the Problem Space
- Designing Effective Experiments Using PDSA
- How to Document Learning, Not Just Outcomes
- Creating a Repository of Organisational Knowledge
- Training Managers to Coach, Not Solve, Problems
- Using Problem-Solving to Reinforce Shingo Principles
- Scaling Scientific Thinking Beyond the Shop Floor
- Measuring Problem-Solving Maturity Across Teams
Module 8: Building Sustainable Operational Systems - Designing Standard Work That Evolves Without Breaking
- Creating Mistake-Proofing Systems at Process Interfaces
- Implementing Visual Controls That Guide Daily Behaviour
- Developing Error Detection and Response Protocols
- Using Pull Systems to Regulate Workload and Prevent Overburden
- Designing Changeover Processes for Maximum Flexibility
- Establishing Flow in Non-Manufacturing Functions
- Integrating Just-in-Time into Planning, Procurement, and HR
- Creating Stability Before Driving Improvement
- Maintaining Systems Through Turnover and Growth
- Developing System Health Dashboards
- Conducting Monthly System Audits for Resilience
Module 9: Measuring What Matters – Shingo-Aligned Metrics - Identifying Cultural Indicators vs Output Metrics
- Tracking Leading vs Lagging Indicators of Excellence
- Designing Scorecards That Reflect the Nine Principles
- Using Metrics to Reinforce, Not Distort, Behaviour
- Creating Transparency Without Fear of Blame
- Visual Performance Boards That Inspire Accountability
- Setting Team-Level Targets That Support Organisational Purpose
- Reporting Results That Tell a Cultural Story
- Aligning Financial Metrics with Process Health
- Avoiding Gaming the System: Designing Foolproof KPIs
- Using Peer Benchmarking to Drive Healthy Competition
- Reviewing Metrics in Monthly Cultural Health Sessions
Module 10: Engaging Every Employee in Excellence - Onboarding Employees into a Culture of Excellence from Day One
- Developing Site-Wide Communication Strategies for Principle Reinforcement
- Creating Role-Specific Excellence Playbooks
- Using Storytelling to Bring Principles to Life
- Designing Daily Huddles That Reinforce Purpose and Progress
- Empowering Frontline Teams to Own Their Processes
- Turning Meetings into Improvement Forums
- Building Psychological Safety to Encourage Challenge
- Creating Feedback Channels That Reach Leadership
- Measuring Employee Understanding of the Shingo Principles
- Running Cultural Immersion Workshops
- Recognising Excellence in Alignment, Not Just Output
Module 11: Shingo Submission Strategy and Application Process - Deciding When You’re Ready to Apply for the Shingo Prize
- Understanding the Application Phases: Pre-Qualification to Final Visit
- Gathering Evidence That Demonstrates Cultural Depth
- Writing Compelling Responses to Shingo Criteria Questions
- Curating Organisational Stories That Showcase Transformation
- Selecting and Prepping Employees for Assessment Interviews
- Creating a Timeline for Submission Readiness
- Assembling Your Internal Submission Task Force
- Procuring and Analysing Third-Party Feedback
- Using Readiness Simulations to Test Your Narrative
- Final Document Compilation and Audit Trail Assembly
- Strategies for Engaging Assessors During Site Visits
Module 12: Transformation Implementation Roadmap - Building a 36-Month Transformation Timeline
- Identifying Quick Wins That Build Credibility
- Phasing Cultural Initiatives to Avoid Overload
- Allocating Resources and Budget to High-Impact Areas
- Integrating Shingo Work with Existing Improvement Programmes
- Developing Monthly Milestones and Review Gates
- Engaging External Coaches and Peers for Feedback
- Creating a Communication Calendar for Stakeholder Updates
- Managing Resistance with Empathy and Data
- Documenting Changes to Policies, Roles, and Systems
- Using Pilot Sites to Test and Refine Approaches
- Scaling Success Across Divisions and Geographies
Module 13: Advanced Cultural Assessment and Diagnostics - Conducting Deep-Dive Cultural Interviews
- Analysing Employee Survey Data for Principle Alignment
- Using Observation Protocols to Assess Daily Behaviours
- Mapping Decision Rights to Cultural Enablers
- Diagnosing Management Systems That Undermine Principles
- Identifying Hidden Cultural Norms That Conflict with Stated Values
- Using Focus Groups to Surface Unspoken Truths
- Creating Cultural Heat Maps by Department
- Tracking Cultural Progress Over Time
- Integrating Diagnostics into Quarterly Leadership Reviews
- Building Internal Capacity for Ongoing Cultural Audits
- Developing a Culture Dashboard for Executive Visibility
Module 14: Certification Project & Final Submission - Project Overview: Creating Your Shingo Readiness Roadmap
- Step 1: Conducting a Comprehensive Organisational Self-Assessment
- Step 2: Diagnosing Gaps in Leadership, Systems, and Culture
- Step 3: Designing a 24-Month Implementation Plan
- Step 4: Drafting a Shingo-Aligned Communication Strategy
- Step 5: Creating a Cultural Measurement Framework
- Step 6: Developing Leadership Accountability Mechanisms
- Step 7: Building an Evidence Portfolio Template
- Step 8: Conducting a Final Readiness Review Simulation
- Submit Your Project for Evaluation
- Receive Expert Feedback on Your Roadmap
- Earn Your Certificate of Completion from The Art of Service
- Why Culture Eats Strategy for Breakfast - And How to Feed Both
- Leaders as Culture Carriers: Daily Behaviours That Matter Most
- Modelling Humility: Public Admissions of Mistakes That Build Trust
- Creating Leadership Accountability for Cultural Outcomes
- Linking Executive KPIs to Cultural Indicators
- From Directive to Coaching Leadership: Shifting Management Style
- Structuring Leadership Gemba Walks That Drive Change
- Using Reflection Sessions to Reinforce Principles
- Developing a Leadership Communication Playbook for Excellence
- How to Give Feedback That Embeds Shingo Principles
- Leadership Role-Play Scenarios for Cultural Dilemmas
- Building Leadership Consistency Across Global Sites
Module 5: Developing a Culture of Continuous Improvement - Creating Environments Where Employees Suggest Improvements Daily
- Designing Feedback Systems That Reward Initiative, Not Just Results
- Standard Work for Idea Generation and Implementation
- Scaling Kaizen Beyond Events to Daily Habit
- Integrating Improvement into Job Descriptions and Performance Reviews
- Recognising and Rewarding the Right Behaviours
- Measuring Engagement in Improvement Activities
- Running Effective Problem-Solving Contests
- Creating Cross-Functional Improvement Teams
- How to Sustain Momentum After the Initial Surge
- Cultural Resistance: Identifying and Overcoming Inertia
- Building Internal Champions and Change Agents
Module 6: Systemic Thinking and Enterprise Alignment - Mapping Your Organisation as an Interconnected System
- Identifying Feedback Loops That Amplify or Inhibit Change
- Aligning Incentives Across Departments to Support Flow
- Removing Silos Through Shared Purpose and Metrics
- Creating Organisational Visual Management Systems
- Using Value Stream Mapping at the Enterprise Level
- How HR, Finance, and IT Enable or Block Operational Excellence
- Designing Policies That Support, Not Hinder, Flow
- Executive Alignment Sessions: Bringing C-Suite on the Same Page
- Building a Unified Vision of Excellence Across Functions
- Creating Accountability Trees from Strategy to Execution
- Tracking Enterprise-Wide System Performance Over Time
Module 7: Scientific Thinking and Problem-Solving Excellence - Institutionalising PDCA as the Default Problem-Solving Method
- From Intuition to Hypothesis-Driven Decision Making
- Standardising A3 Thinking Across the Organisation
- Teaching 5 Whys Without Superficial Answers
- Avoiding Solutioneering: Staying in the Problem Space
- Designing Effective Experiments Using PDSA
- How to Document Learning, Not Just Outcomes
- Creating a Repository of Organisational Knowledge
- Training Managers to Coach, Not Solve, Problems
- Using Problem-Solving to Reinforce Shingo Principles
- Scaling Scientific Thinking Beyond the Shop Floor
- Measuring Problem-Solving Maturity Across Teams
Module 8: Building Sustainable Operational Systems - Designing Standard Work That Evolves Without Breaking
- Creating Mistake-Proofing Systems at Process Interfaces
- Implementing Visual Controls That Guide Daily Behaviour
- Developing Error Detection and Response Protocols
- Using Pull Systems to Regulate Workload and Prevent Overburden
- Designing Changeover Processes for Maximum Flexibility
- Establishing Flow in Non-Manufacturing Functions
- Integrating Just-in-Time into Planning, Procurement, and HR
- Creating Stability Before Driving Improvement
- Maintaining Systems Through Turnover and Growth
- Developing System Health Dashboards
- Conducting Monthly System Audits for Resilience
Module 9: Measuring What Matters – Shingo-Aligned Metrics - Identifying Cultural Indicators vs Output Metrics
- Tracking Leading vs Lagging Indicators of Excellence
- Designing Scorecards That Reflect the Nine Principles
- Using Metrics to Reinforce, Not Distort, Behaviour
- Creating Transparency Without Fear of Blame
- Visual Performance Boards That Inspire Accountability
- Setting Team-Level Targets That Support Organisational Purpose
- Reporting Results That Tell a Cultural Story
- Aligning Financial Metrics with Process Health
- Avoiding Gaming the System: Designing Foolproof KPIs
- Using Peer Benchmarking to Drive Healthy Competition
- Reviewing Metrics in Monthly Cultural Health Sessions
Module 10: Engaging Every Employee in Excellence - Onboarding Employees into a Culture of Excellence from Day One
- Developing Site-Wide Communication Strategies for Principle Reinforcement
- Creating Role-Specific Excellence Playbooks
- Using Storytelling to Bring Principles to Life
- Designing Daily Huddles That Reinforce Purpose and Progress
- Empowering Frontline Teams to Own Their Processes
- Turning Meetings into Improvement Forums
- Building Psychological Safety to Encourage Challenge
- Creating Feedback Channels That Reach Leadership
- Measuring Employee Understanding of the Shingo Principles
- Running Cultural Immersion Workshops
- Recognising Excellence in Alignment, Not Just Output
Module 11: Shingo Submission Strategy and Application Process - Deciding When You’re Ready to Apply for the Shingo Prize
- Understanding the Application Phases: Pre-Qualification to Final Visit
- Gathering Evidence That Demonstrates Cultural Depth
- Writing Compelling Responses to Shingo Criteria Questions
- Curating Organisational Stories That Showcase Transformation
- Selecting and Prepping Employees for Assessment Interviews
- Creating a Timeline for Submission Readiness
- Assembling Your Internal Submission Task Force
- Procuring and Analysing Third-Party Feedback
- Using Readiness Simulations to Test Your Narrative
- Final Document Compilation and Audit Trail Assembly
- Strategies for Engaging Assessors During Site Visits
Module 12: Transformation Implementation Roadmap - Building a 36-Month Transformation Timeline
- Identifying Quick Wins That Build Credibility
- Phasing Cultural Initiatives to Avoid Overload
- Allocating Resources and Budget to High-Impact Areas
- Integrating Shingo Work with Existing Improvement Programmes
- Developing Monthly Milestones and Review Gates
- Engaging External Coaches and Peers for Feedback
- Creating a Communication Calendar for Stakeholder Updates
- Managing Resistance with Empathy and Data
- Documenting Changes to Policies, Roles, and Systems
- Using Pilot Sites to Test and Refine Approaches
- Scaling Success Across Divisions and Geographies
Module 13: Advanced Cultural Assessment and Diagnostics - Conducting Deep-Dive Cultural Interviews
- Analysing Employee Survey Data for Principle Alignment
- Using Observation Protocols to Assess Daily Behaviours
- Mapping Decision Rights to Cultural Enablers
- Diagnosing Management Systems That Undermine Principles
- Identifying Hidden Cultural Norms That Conflict with Stated Values
- Using Focus Groups to Surface Unspoken Truths
- Creating Cultural Heat Maps by Department
- Tracking Cultural Progress Over Time
- Integrating Diagnostics into Quarterly Leadership Reviews
- Building Internal Capacity for Ongoing Cultural Audits
- Developing a Culture Dashboard for Executive Visibility
Module 14: Certification Project & Final Submission - Project Overview: Creating Your Shingo Readiness Roadmap
- Step 1: Conducting a Comprehensive Organisational Self-Assessment
- Step 2: Diagnosing Gaps in Leadership, Systems, and Culture
- Step 3: Designing a 24-Month Implementation Plan
- Step 4: Drafting a Shingo-Aligned Communication Strategy
- Step 5: Creating a Cultural Measurement Framework
- Step 6: Developing Leadership Accountability Mechanisms
- Step 7: Building an Evidence Portfolio Template
- Step 8: Conducting a Final Readiness Review Simulation
- Submit Your Project for Evaluation
- Receive Expert Feedback on Your Roadmap
- Earn Your Certificate of Completion from The Art of Service
- Mapping Your Organisation as an Interconnected System
- Identifying Feedback Loops That Amplify or Inhibit Change
- Aligning Incentives Across Departments to Support Flow
- Removing Silos Through Shared Purpose and Metrics
- Creating Organisational Visual Management Systems
- Using Value Stream Mapping at the Enterprise Level
- How HR, Finance, and IT Enable or Block Operational Excellence
- Designing Policies That Support, Not Hinder, Flow
- Executive Alignment Sessions: Bringing C-Suite on the Same Page
- Building a Unified Vision of Excellence Across Functions
- Creating Accountability Trees from Strategy to Execution
- Tracking Enterprise-Wide System Performance Over Time
Module 7: Scientific Thinking and Problem-Solving Excellence - Institutionalising PDCA as the Default Problem-Solving Method
- From Intuition to Hypothesis-Driven Decision Making
- Standardising A3 Thinking Across the Organisation
- Teaching 5 Whys Without Superficial Answers
- Avoiding Solutioneering: Staying in the Problem Space
- Designing Effective Experiments Using PDSA
- How to Document Learning, Not Just Outcomes
- Creating a Repository of Organisational Knowledge
- Training Managers to Coach, Not Solve, Problems
- Using Problem-Solving to Reinforce Shingo Principles
- Scaling Scientific Thinking Beyond the Shop Floor
- Measuring Problem-Solving Maturity Across Teams
Module 8: Building Sustainable Operational Systems - Designing Standard Work That Evolves Without Breaking
- Creating Mistake-Proofing Systems at Process Interfaces
- Implementing Visual Controls That Guide Daily Behaviour
- Developing Error Detection and Response Protocols
- Using Pull Systems to Regulate Workload and Prevent Overburden
- Designing Changeover Processes for Maximum Flexibility
- Establishing Flow in Non-Manufacturing Functions
- Integrating Just-in-Time into Planning, Procurement, and HR
- Creating Stability Before Driving Improvement
- Maintaining Systems Through Turnover and Growth
- Developing System Health Dashboards
- Conducting Monthly System Audits for Resilience
Module 9: Measuring What Matters – Shingo-Aligned Metrics - Identifying Cultural Indicators vs Output Metrics
- Tracking Leading vs Lagging Indicators of Excellence
- Designing Scorecards That Reflect the Nine Principles
- Using Metrics to Reinforce, Not Distort, Behaviour
- Creating Transparency Without Fear of Blame
- Visual Performance Boards That Inspire Accountability
- Setting Team-Level Targets That Support Organisational Purpose
- Reporting Results That Tell a Cultural Story
- Aligning Financial Metrics with Process Health
- Avoiding Gaming the System: Designing Foolproof KPIs
- Using Peer Benchmarking to Drive Healthy Competition
- Reviewing Metrics in Monthly Cultural Health Sessions
Module 10: Engaging Every Employee in Excellence - Onboarding Employees into a Culture of Excellence from Day One
- Developing Site-Wide Communication Strategies for Principle Reinforcement
- Creating Role-Specific Excellence Playbooks
- Using Storytelling to Bring Principles to Life
- Designing Daily Huddles That Reinforce Purpose and Progress
- Empowering Frontline Teams to Own Their Processes
- Turning Meetings into Improvement Forums
- Building Psychological Safety to Encourage Challenge
- Creating Feedback Channels That Reach Leadership
- Measuring Employee Understanding of the Shingo Principles
- Running Cultural Immersion Workshops
- Recognising Excellence in Alignment, Not Just Output
Module 11: Shingo Submission Strategy and Application Process - Deciding When You’re Ready to Apply for the Shingo Prize
- Understanding the Application Phases: Pre-Qualification to Final Visit
- Gathering Evidence That Demonstrates Cultural Depth
- Writing Compelling Responses to Shingo Criteria Questions
- Curating Organisational Stories That Showcase Transformation
- Selecting and Prepping Employees for Assessment Interviews
- Creating a Timeline for Submission Readiness
- Assembling Your Internal Submission Task Force
- Procuring and Analysing Third-Party Feedback
- Using Readiness Simulations to Test Your Narrative
- Final Document Compilation and Audit Trail Assembly
- Strategies for Engaging Assessors During Site Visits
Module 12: Transformation Implementation Roadmap - Building a 36-Month Transformation Timeline
- Identifying Quick Wins That Build Credibility
- Phasing Cultural Initiatives to Avoid Overload
- Allocating Resources and Budget to High-Impact Areas
- Integrating Shingo Work with Existing Improvement Programmes
- Developing Monthly Milestones and Review Gates
- Engaging External Coaches and Peers for Feedback
- Creating a Communication Calendar for Stakeholder Updates
- Managing Resistance with Empathy and Data
- Documenting Changes to Policies, Roles, and Systems
- Using Pilot Sites to Test and Refine Approaches
- Scaling Success Across Divisions and Geographies
Module 13: Advanced Cultural Assessment and Diagnostics - Conducting Deep-Dive Cultural Interviews
- Analysing Employee Survey Data for Principle Alignment
- Using Observation Protocols to Assess Daily Behaviours
- Mapping Decision Rights to Cultural Enablers
- Diagnosing Management Systems That Undermine Principles
- Identifying Hidden Cultural Norms That Conflict with Stated Values
- Using Focus Groups to Surface Unspoken Truths
- Creating Cultural Heat Maps by Department
- Tracking Cultural Progress Over Time
- Integrating Diagnostics into Quarterly Leadership Reviews
- Building Internal Capacity for Ongoing Cultural Audits
- Developing a Culture Dashboard for Executive Visibility
Module 14: Certification Project & Final Submission - Project Overview: Creating Your Shingo Readiness Roadmap
- Step 1: Conducting a Comprehensive Organisational Self-Assessment
- Step 2: Diagnosing Gaps in Leadership, Systems, and Culture
- Step 3: Designing a 24-Month Implementation Plan
- Step 4: Drafting a Shingo-Aligned Communication Strategy
- Step 5: Creating a Cultural Measurement Framework
- Step 6: Developing Leadership Accountability Mechanisms
- Step 7: Building an Evidence Portfolio Template
- Step 8: Conducting a Final Readiness Review Simulation
- Submit Your Project for Evaluation
- Receive Expert Feedback on Your Roadmap
- Earn Your Certificate of Completion from The Art of Service
- Designing Standard Work That Evolves Without Breaking
- Creating Mistake-Proofing Systems at Process Interfaces
- Implementing Visual Controls That Guide Daily Behaviour
- Developing Error Detection and Response Protocols
- Using Pull Systems to Regulate Workload and Prevent Overburden
- Designing Changeover Processes for Maximum Flexibility
- Establishing Flow in Non-Manufacturing Functions
- Integrating Just-in-Time into Planning, Procurement, and HR
- Creating Stability Before Driving Improvement
- Maintaining Systems Through Turnover and Growth
- Developing System Health Dashboards
- Conducting Monthly System Audits for Resilience
Module 9: Measuring What Matters – Shingo-Aligned Metrics - Identifying Cultural Indicators vs Output Metrics
- Tracking Leading vs Lagging Indicators of Excellence
- Designing Scorecards That Reflect the Nine Principles
- Using Metrics to Reinforce, Not Distort, Behaviour
- Creating Transparency Without Fear of Blame
- Visual Performance Boards That Inspire Accountability
- Setting Team-Level Targets That Support Organisational Purpose
- Reporting Results That Tell a Cultural Story
- Aligning Financial Metrics with Process Health
- Avoiding Gaming the System: Designing Foolproof KPIs
- Using Peer Benchmarking to Drive Healthy Competition
- Reviewing Metrics in Monthly Cultural Health Sessions
Module 10: Engaging Every Employee in Excellence - Onboarding Employees into a Culture of Excellence from Day One
- Developing Site-Wide Communication Strategies for Principle Reinforcement
- Creating Role-Specific Excellence Playbooks
- Using Storytelling to Bring Principles to Life
- Designing Daily Huddles That Reinforce Purpose and Progress
- Empowering Frontline Teams to Own Their Processes
- Turning Meetings into Improvement Forums
- Building Psychological Safety to Encourage Challenge
- Creating Feedback Channels That Reach Leadership
- Measuring Employee Understanding of the Shingo Principles
- Running Cultural Immersion Workshops
- Recognising Excellence in Alignment, Not Just Output
Module 11: Shingo Submission Strategy and Application Process - Deciding When You’re Ready to Apply for the Shingo Prize
- Understanding the Application Phases: Pre-Qualification to Final Visit
- Gathering Evidence That Demonstrates Cultural Depth
- Writing Compelling Responses to Shingo Criteria Questions
- Curating Organisational Stories That Showcase Transformation
- Selecting and Prepping Employees for Assessment Interviews
- Creating a Timeline for Submission Readiness
- Assembling Your Internal Submission Task Force
- Procuring and Analysing Third-Party Feedback
- Using Readiness Simulations to Test Your Narrative
- Final Document Compilation and Audit Trail Assembly
- Strategies for Engaging Assessors During Site Visits
Module 12: Transformation Implementation Roadmap - Building a 36-Month Transformation Timeline
- Identifying Quick Wins That Build Credibility
- Phasing Cultural Initiatives to Avoid Overload
- Allocating Resources and Budget to High-Impact Areas
- Integrating Shingo Work with Existing Improvement Programmes
- Developing Monthly Milestones and Review Gates
- Engaging External Coaches and Peers for Feedback
- Creating a Communication Calendar for Stakeholder Updates
- Managing Resistance with Empathy and Data
- Documenting Changes to Policies, Roles, and Systems
- Using Pilot Sites to Test and Refine Approaches
- Scaling Success Across Divisions and Geographies
Module 13: Advanced Cultural Assessment and Diagnostics - Conducting Deep-Dive Cultural Interviews
- Analysing Employee Survey Data for Principle Alignment
- Using Observation Protocols to Assess Daily Behaviours
- Mapping Decision Rights to Cultural Enablers
- Diagnosing Management Systems That Undermine Principles
- Identifying Hidden Cultural Norms That Conflict with Stated Values
- Using Focus Groups to Surface Unspoken Truths
- Creating Cultural Heat Maps by Department
- Tracking Cultural Progress Over Time
- Integrating Diagnostics into Quarterly Leadership Reviews
- Building Internal Capacity for Ongoing Cultural Audits
- Developing a Culture Dashboard for Executive Visibility
Module 14: Certification Project & Final Submission - Project Overview: Creating Your Shingo Readiness Roadmap
- Step 1: Conducting a Comprehensive Organisational Self-Assessment
- Step 2: Diagnosing Gaps in Leadership, Systems, and Culture
- Step 3: Designing a 24-Month Implementation Plan
- Step 4: Drafting a Shingo-Aligned Communication Strategy
- Step 5: Creating a Cultural Measurement Framework
- Step 6: Developing Leadership Accountability Mechanisms
- Step 7: Building an Evidence Portfolio Template
- Step 8: Conducting a Final Readiness Review Simulation
- Submit Your Project for Evaluation
- Receive Expert Feedback on Your Roadmap
- Earn Your Certificate of Completion from The Art of Service
- Onboarding Employees into a Culture of Excellence from Day One
- Developing Site-Wide Communication Strategies for Principle Reinforcement
- Creating Role-Specific Excellence Playbooks
- Using Storytelling to Bring Principles to Life
- Designing Daily Huddles That Reinforce Purpose and Progress
- Empowering Frontline Teams to Own Their Processes
- Turning Meetings into Improvement Forums
- Building Psychological Safety to Encourage Challenge
- Creating Feedback Channels That Reach Leadership
- Measuring Employee Understanding of the Shingo Principles
- Running Cultural Immersion Workshops
- Recognising Excellence in Alignment, Not Just Output
Module 11: Shingo Submission Strategy and Application Process - Deciding When You’re Ready to Apply for the Shingo Prize
- Understanding the Application Phases: Pre-Qualification to Final Visit
- Gathering Evidence That Demonstrates Cultural Depth
- Writing Compelling Responses to Shingo Criteria Questions
- Curating Organisational Stories That Showcase Transformation
- Selecting and Prepping Employees for Assessment Interviews
- Creating a Timeline for Submission Readiness
- Assembling Your Internal Submission Task Force
- Procuring and Analysing Third-Party Feedback
- Using Readiness Simulations to Test Your Narrative
- Final Document Compilation and Audit Trail Assembly
- Strategies for Engaging Assessors During Site Visits
Module 12: Transformation Implementation Roadmap - Building a 36-Month Transformation Timeline
- Identifying Quick Wins That Build Credibility
- Phasing Cultural Initiatives to Avoid Overload
- Allocating Resources and Budget to High-Impact Areas
- Integrating Shingo Work with Existing Improvement Programmes
- Developing Monthly Milestones and Review Gates
- Engaging External Coaches and Peers for Feedback
- Creating a Communication Calendar for Stakeholder Updates
- Managing Resistance with Empathy and Data
- Documenting Changes to Policies, Roles, and Systems
- Using Pilot Sites to Test and Refine Approaches
- Scaling Success Across Divisions and Geographies
Module 13: Advanced Cultural Assessment and Diagnostics - Conducting Deep-Dive Cultural Interviews
- Analysing Employee Survey Data for Principle Alignment
- Using Observation Protocols to Assess Daily Behaviours
- Mapping Decision Rights to Cultural Enablers
- Diagnosing Management Systems That Undermine Principles
- Identifying Hidden Cultural Norms That Conflict with Stated Values
- Using Focus Groups to Surface Unspoken Truths
- Creating Cultural Heat Maps by Department
- Tracking Cultural Progress Over Time
- Integrating Diagnostics into Quarterly Leadership Reviews
- Building Internal Capacity for Ongoing Cultural Audits
- Developing a Culture Dashboard for Executive Visibility
Module 14: Certification Project & Final Submission - Project Overview: Creating Your Shingo Readiness Roadmap
- Step 1: Conducting a Comprehensive Organisational Self-Assessment
- Step 2: Diagnosing Gaps in Leadership, Systems, and Culture
- Step 3: Designing a 24-Month Implementation Plan
- Step 4: Drafting a Shingo-Aligned Communication Strategy
- Step 5: Creating a Cultural Measurement Framework
- Step 6: Developing Leadership Accountability Mechanisms
- Step 7: Building an Evidence Portfolio Template
- Step 8: Conducting a Final Readiness Review Simulation
- Submit Your Project for Evaluation
- Receive Expert Feedback on Your Roadmap
- Earn Your Certificate of Completion from The Art of Service
- Building a 36-Month Transformation Timeline
- Identifying Quick Wins That Build Credibility
- Phasing Cultural Initiatives to Avoid Overload
- Allocating Resources and Budget to High-Impact Areas
- Integrating Shingo Work with Existing Improvement Programmes
- Developing Monthly Milestones and Review Gates
- Engaging External Coaches and Peers for Feedback
- Creating a Communication Calendar for Stakeholder Updates
- Managing Resistance with Empathy and Data
- Documenting Changes to Policies, Roles, and Systems
- Using Pilot Sites to Test and Refine Approaches
- Scaling Success Across Divisions and Geographies
Module 13: Advanced Cultural Assessment and Diagnostics - Conducting Deep-Dive Cultural Interviews
- Analysing Employee Survey Data for Principle Alignment
- Using Observation Protocols to Assess Daily Behaviours
- Mapping Decision Rights to Cultural Enablers
- Diagnosing Management Systems That Undermine Principles
- Identifying Hidden Cultural Norms That Conflict with Stated Values
- Using Focus Groups to Surface Unspoken Truths
- Creating Cultural Heat Maps by Department
- Tracking Cultural Progress Over Time
- Integrating Diagnostics into Quarterly Leadership Reviews
- Building Internal Capacity for Ongoing Cultural Audits
- Developing a Culture Dashboard for Executive Visibility
Module 14: Certification Project & Final Submission - Project Overview: Creating Your Shingo Readiness Roadmap
- Step 1: Conducting a Comprehensive Organisational Self-Assessment
- Step 2: Diagnosing Gaps in Leadership, Systems, and Culture
- Step 3: Designing a 24-Month Implementation Plan
- Step 4: Drafting a Shingo-Aligned Communication Strategy
- Step 5: Creating a Cultural Measurement Framework
- Step 6: Developing Leadership Accountability Mechanisms
- Step 7: Building an Evidence Portfolio Template
- Step 8: Conducting a Final Readiness Review Simulation
- Submit Your Project for Evaluation
- Receive Expert Feedback on Your Roadmap
- Earn Your Certificate of Completion from The Art of Service
- Project Overview: Creating Your Shingo Readiness Roadmap
- Step 1: Conducting a Comprehensive Organisational Self-Assessment
- Step 2: Diagnosing Gaps in Leadership, Systems, and Culture
- Step 3: Designing a 24-Month Implementation Plan
- Step 4: Drafting a Shingo-Aligned Communication Strategy
- Step 5: Creating a Cultural Measurement Framework
- Step 6: Developing Leadership Accountability Mechanisms
- Step 7: Building an Evidence Portfolio Template
- Step 8: Conducting a Final Readiness Review Simulation
- Submit Your Project for Evaluation
- Receive Expert Feedback on Your Roadmap
- Earn Your Certificate of Completion from The Art of Service