Mastering the Target Operating Model: A Complete Guide
You’re facing pressure to transform your organisation, but operating model change feels like navigating without a map. Strategy misaligns with execution. Capabilities don’t match ambitions. The board wants visibility, and your initiatives stall in ambiguity. You need clarity-not theory, but a proven system to design, align, and implement a target operating model that delivers. Every day without a coherent operating model is a day of wasted resources, frustrated teams, and missed opportunity. But what if you could confidently lead the redesign of how your enterprise operates-aligning people, process, technology, and governance around a single strategic vision? What if you could present a board-ready TOM proposal within 30 days, grounded in global best practice and battle-tested frameworks? Mastering the Target Operating Model: A Complete Guide gives you that power. This is not a conceptual overview. It’s a step-by-step, actionable blueprint used by transformation leaders in Fortune 500s and high-growth tech firms to go from fragmented operations to a future-proof, agile, and value-driven operating model. You’ll build your own TOM from scratch, with structured guidance, real-world templates, and decision-making criteria used by top-tier consultants. One recent participant, a Director of Operational Excellence in a global financial services firm, used this method to consolidate five overlapping business operating units into a unified TOM. Within six weeks of applying the framework, her team delivered $4.2M in annual efficiency gains and secured executive sponsorship for enterprise-wide rollout. The tools and insights in this course are not generic. They are carefully distilled from decades of transformation expertise and refined for immediate application. This is not about memorising models-it’s about mastering the discipline of operating model design with confidence, precision, and speed. No more guesswork. No more stalled transformation projects. You’re about to gain the structured methodology that separates amateur change efforts from elite-level organisational redesign. Here’s how this course is structured to help you get there.Course Format & Delivery Details Self-paced, on-demand access means you control your learning journey. Begin the moment enrollment opens, progress at your own rhythm, and revisit content whenever needed. There are no fixed deadlines, live sessions, or scheduling conflicts-this is designed for working professionals leading transformation under real-world constraints. What You Can Expect
- Immediate online access upon enrollment confirmation
- Typical completion in 6–8 weeks with 3–5 hours of weekly engagement
- Many learners deliver their first TOM draft or execution roadmap in under 30 days
- Lifetime access to all course materials and future updates at no additional cost
- 24/7 global availability with full mobile compatibility-learn from any device, anytime
- Direct guidance from experienced TOM architects, with structured feedback pathways for your work
- A formal Certificate of Completion issued by The Art of Service, a globally recognised authority in enterprise transformation and operational excellence
The certificate is shareable on LinkedIn, included in professional portfolios, and recognised by employers across consulting, finance, healthcare, government, and technology sectors. It validates your mastery of TOM design principles aligned with industry benchmarks and organisational maturity models. Zero Risk. Full Confidence.
We offer a 100% satisfied or refunded guarantee. If you complete the core modules and find the course does not deliver transformative clarity and practical value, request a full refund within 60 days. Our priority is your success-not just satisfaction, but measurable progress in your role. Clear, Transparent, No Hidden Fees
Pricing is straightforward. What you see is exactly what you pay-no surprise charges, subscription traps, or upsells. All materials, tools, templates, and certification are included upfront. Secure payment is accepted via Visa, Mastercard, and PayPal. After enrollment, you’ll receive a confirmation email. Your access details and login instructions will be delivered separately once your course materials are provisioned-ensuring a seamless onboarding experience. This Works Even If…
You’ve never led a full operating model redesign before. You work in a highly regulated industry. Your organisation resists change. You’re not in a formal leadership role but need to influence transformation. You’re transitioning into a strategy, operations, or change management position. This course has been successfully applied by managers, directors, consultants, PMO leads, enterprise architects, and transformation officers across diverse sectors. Its modular, scaffolded design ensures relevance whether you’re refining a business unit or defining an enterprise-wide TOM. One senior change manager in the public sector used the methodology to align seven siloed departments around a citizen-first operating model-gaining cross-agency buy-in and securing top-tier funding. Another, a consultant at a Big 4 firm, adopted the framework to accelerate client TOM engagements by 40%, increasing client satisfaction and retention. If you’re ready to move from ambiguity to authority in operating model design, this is your proven pathway. The tools are practical, the process is repeatable, and the results are real.
Module 1: Foundations of the Target Operating Model - Defining the Target Operating Model: Purpose, scope, and boundaries
- Distinguishing TOM from business strategy, processes, and organisational design
- Understanding the lifecycle of operating model evolution
- Key drivers of TOM redesign: Digital transformation, M&A, regulation, growth
- Common failure points in TOM implementation and how to avoid them
- The role of leadership, sponsorship, and stakeholder alignment
- Mapping enterprise capabilities to strategic objectives
- Identifying organisational pain points that signal TOM misalignment
- Establishing the business case for TOM redesign
- Setting success criteria and KPIs for TOM maturity
Module 2: Strategic Alignment and Governance - Aligning TOM with corporate and divisional strategy
- Using the Strategy-to-Execution (S2E) framework
- Designing governance structures for TOM oversight
- Creating decision rights and escalation paths
- Defining the role of the Operating Committee and Executive Sponsor
- Linking TOM governance to performance management
- Integrating risk, compliance, and audit functions into TOM design
- Aligning investment planning with operating model capabilities
- Establishing feedback loops between strategy and operations
- Developing a TOM roadmap with phased milestones
Module 3: Core TOM Frameworks and Methodologies - Comparing leading TOM frameworks: ASL, MoSCoW, PACE, Value Stream Mapping
- The Art of Service TOM Matrix: A proprietary 8-dimension model
- Mapping the customer journey to internal operating capabilities
- Using the Capability-Based Planning approach
- Applying the Organisational Trapeze model for structural balance
- Stakeholder mapping for TOM design and communication
- Scoping the TOM: Defining in-scope and out-of-scope areas
- Understanding TOM at different levels: Enterprise, divisional, functional
- Selecting the right framework based on industry and transformation scale
- Customising frameworks for regulatory, cultural, or geographic needs
Module 4: People, Roles, and Organisational Design - Designing organisational structures for agility and accountability
- Defining roles, responsibilities, and RACI matrices
- Mapping talent density and capability gaps
- Designing hybrid, remote, and matrixed operating models
- Aligning performance management with TOM objectives
- Creating centres of excellence and shared service models
- Workforce planning and capacity modelling
- Designing career paths and accountability ladders
- Addressing cultural implications of organisational redesign
- Change readiness assessment and people impact analysis
Module 5: Process Architecture and Value Streams - Mapping end-to-end value streams across the enterprise
- Identifying core, support, and management processes
- Process standardisation vs customisation: Finding the balance
- Process ownership and continuous improvement mechanisms
- Integrating Lean, Six Sigma, and Agile into TOM design
- Designing scalable and automated workflows
- Process performance metrics and benchmarking
- Handling process exceptions and escalation protocols
- Integration with service management frameworks (e.g., ITIL)
- Building feedback loops from customer to process design
Module 6: Technology and Digital Enablers - Evaluating current technology stack against TOM requirements
- Identifying technology gaps and integration challenges
- Designing for interoperability, scalability, and resilience
- Selecting platforms that support operating model agility
- Mapping applications to business capabilities
- Cloud, on-premise, and hybrid infrastructure considerations
- Data governance and information architecture alignment
- Automation opportunities: RPA, AI, and low-code platforms
- Digital twin applications for TOM simulation
- Ensuring cybersecurity and data privacy in TOM design
Module 7: Data, Insights, and Performance Management - Defining key TOM performance indicators (KPIs)
- Building a performance dashboard for operating model health
- Data ownership and stewardship roles
- Establishing data quality and integrity standards
- Creating feedback loops from data to decision making
- Real-time monitoring and exception reporting
- Using predictive analytics to anticipate TOM bottlenecks
- Linking operational metrics to strategic outcomes
- Designing data governance councils and oversight bodies
- Integrating business intelligence into daily operations
Module 8: Financial and Commercial Alignment - Cost modelling for different operating model scenarios
- Activity-based costing and resource allocation
- Identifying cost drivers and optimisation opportunities
- Budgeting and forecasting in a transformed operating model
- Commercial implications of outsourcing, insourcing, and partnerships
- Shared services cost recovery models
- Linking TOM design to profitability and ROI
- Managing financial transition costs and change funding
- Commercial negotiation frameworks for TOM-enabled deals
- Value-based pricing and operating model alignment
Module 9: Implementation and Change Execution - Developing a TOM implementation blueprint
- Phased rollout vs big bang: Choosing the right approach
- Change impact assessment across functions
- Building a transformation office for TOM delivery
- Communication planning and stakeholder engagement
- Training and capability uplift requirements
- Managing resistance and building change coalitions
- Pilot design and validation of TOM components
- Transition planning: From current to future state
- Risk management and contingency planning
Module 10: Operating Model Maturity and Continuous Improvement - Assessing current TOM maturity across dimensions
- Using maturity models to prioritise improvement areas
- Designing feedback mechanisms for ongoing refinement
- Embedding continuous improvement into operating rhythms
- Conducting periodic TOM health checks
- Adapting the TOM to market disruptions and innovation
- Scaling the TOM across geographies and business units
- Building organisational learning from TOM iterations
- Creating a TOM update protocol and version control
- Future-proofing the operating model for growth and change
Module 11: Industry-Specific TOM Applications - Designing TOMs for financial services: Compliance and resilience
- TOMs in healthcare: Patient-centric, regulated environments
- Retail and consumer goods: Omni-channel and supply chain integration
- Public sector TOMs: Efficiency, transparency, and citizen service
- TOMs in technology firms: Speed, innovation, and scalability
- Manufacturing TOMs: Lean, automation, and global supply chains
- Energy and utilities: Asset-intensive, safety-critical operations
- TOMs in education: Distributed delivery and administrative alignment
- Non-profit and humanitarian organisations: Resource-constrained TOMs
- Global enterprises: Multi-country, multi-culture TOM design
Module 12: TOM and Enterprise Architecture Integration - Linking TOM to enterprise architecture frameworks (TOGAF, ArchiMate)
- Aligning business, application, data, and technology architectures
- Using architecture repositories to document TOM components
- Change propagation: How TOM changes affect enterprise architecture
- Integrating TOM into EA governance committees
- Modelling future state architectures based on TOM design
- Using architecture tools for TOM visualisation
- Scope definition for enterprise architecture initiatives
- Managing dependencies between TOM and EA roadmaps
- Ensuring architectural consistency across operating models
Module 13: TOM Stakeholder Engagement and Communication - Identifying key stakeholders across the TOM lifecycle
- Tailoring communication strategies by audience type
- Building executive support and board-level buy-in
- Presenting TOM proposals using compelling storytelling
- Visualisation techniques for TOM communication
- Creating TOM playbooks for departmental adoption
- Running effective TOM workshops and co-design sessions
- Managing conflicting stakeholder interests
- Developing a TOM change narrative for internal branding
- Measuring stakeholder sentiment and engagement levels
Module 14: TOM Tools, Templates, and Practical Application - Access to the full TOM toolkit: Checklists, matrices, planners
- Using the TOM Canvas for rapid design sessions
- Stakeholder mapping templates
- RACI and decision rights templates
- Value stream mapping worksheets
- Capability heatmaps and maturity assessments
- Technology alignment grids
- Financial modelling templates for TOM scenarios
- Implementation roadmap builders
- Performance dashboard templates
- Change impact assessment forms
- Organisational design simulators
- Process standardisation scorecards
- Data governance charters
- Communication planning templates
- Executive briefing packs for TOM proposals
Module 15: Certification, Career Advancement, and Next Steps - Preparing for the Certificate of Completion assessment
- Submitting your TOM design project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding certification to your LinkedIn and professional profiles
- Leveraging TOM expertise in performance reviews and promotions
- Using the certification in job applications and consulting pitches
- Building a personal TOM portfolio
- Accessing alumni networks and peer learning groups
- Continuing education pathways in transformation and leadership
- How to position yourself as a TOM authority in your organisation
- Next-level certifications and specialisations
- Mentorship opportunities with TOM practitioners
- Contributing to TOM thought leadership and publications
- Designing TOM training for your own teams
- Leading future transformation initiatives with confidence
- Defining the Target Operating Model: Purpose, scope, and boundaries
- Distinguishing TOM from business strategy, processes, and organisational design
- Understanding the lifecycle of operating model evolution
- Key drivers of TOM redesign: Digital transformation, M&A, regulation, growth
- Common failure points in TOM implementation and how to avoid them
- The role of leadership, sponsorship, and stakeholder alignment
- Mapping enterprise capabilities to strategic objectives
- Identifying organisational pain points that signal TOM misalignment
- Establishing the business case for TOM redesign
- Setting success criteria and KPIs for TOM maturity
Module 2: Strategic Alignment and Governance - Aligning TOM with corporate and divisional strategy
- Using the Strategy-to-Execution (S2E) framework
- Designing governance structures for TOM oversight
- Creating decision rights and escalation paths
- Defining the role of the Operating Committee and Executive Sponsor
- Linking TOM governance to performance management
- Integrating risk, compliance, and audit functions into TOM design
- Aligning investment planning with operating model capabilities
- Establishing feedback loops between strategy and operations
- Developing a TOM roadmap with phased milestones
Module 3: Core TOM Frameworks and Methodologies - Comparing leading TOM frameworks: ASL, MoSCoW, PACE, Value Stream Mapping
- The Art of Service TOM Matrix: A proprietary 8-dimension model
- Mapping the customer journey to internal operating capabilities
- Using the Capability-Based Planning approach
- Applying the Organisational Trapeze model for structural balance
- Stakeholder mapping for TOM design and communication
- Scoping the TOM: Defining in-scope and out-of-scope areas
- Understanding TOM at different levels: Enterprise, divisional, functional
- Selecting the right framework based on industry and transformation scale
- Customising frameworks for regulatory, cultural, or geographic needs
Module 4: People, Roles, and Organisational Design - Designing organisational structures for agility and accountability
- Defining roles, responsibilities, and RACI matrices
- Mapping talent density and capability gaps
- Designing hybrid, remote, and matrixed operating models
- Aligning performance management with TOM objectives
- Creating centres of excellence and shared service models
- Workforce planning and capacity modelling
- Designing career paths and accountability ladders
- Addressing cultural implications of organisational redesign
- Change readiness assessment and people impact analysis
Module 5: Process Architecture and Value Streams - Mapping end-to-end value streams across the enterprise
- Identifying core, support, and management processes
- Process standardisation vs customisation: Finding the balance
- Process ownership and continuous improvement mechanisms
- Integrating Lean, Six Sigma, and Agile into TOM design
- Designing scalable and automated workflows
- Process performance metrics and benchmarking
- Handling process exceptions and escalation protocols
- Integration with service management frameworks (e.g., ITIL)
- Building feedback loops from customer to process design
Module 6: Technology and Digital Enablers - Evaluating current technology stack against TOM requirements
- Identifying technology gaps and integration challenges
- Designing for interoperability, scalability, and resilience
- Selecting platforms that support operating model agility
- Mapping applications to business capabilities
- Cloud, on-premise, and hybrid infrastructure considerations
- Data governance and information architecture alignment
- Automation opportunities: RPA, AI, and low-code platforms
- Digital twin applications for TOM simulation
- Ensuring cybersecurity and data privacy in TOM design
Module 7: Data, Insights, and Performance Management - Defining key TOM performance indicators (KPIs)
- Building a performance dashboard for operating model health
- Data ownership and stewardship roles
- Establishing data quality and integrity standards
- Creating feedback loops from data to decision making
- Real-time monitoring and exception reporting
- Using predictive analytics to anticipate TOM bottlenecks
- Linking operational metrics to strategic outcomes
- Designing data governance councils and oversight bodies
- Integrating business intelligence into daily operations
Module 8: Financial and Commercial Alignment - Cost modelling for different operating model scenarios
- Activity-based costing and resource allocation
- Identifying cost drivers and optimisation opportunities
- Budgeting and forecasting in a transformed operating model
- Commercial implications of outsourcing, insourcing, and partnerships
- Shared services cost recovery models
- Linking TOM design to profitability and ROI
- Managing financial transition costs and change funding
- Commercial negotiation frameworks for TOM-enabled deals
- Value-based pricing and operating model alignment
Module 9: Implementation and Change Execution - Developing a TOM implementation blueprint
- Phased rollout vs big bang: Choosing the right approach
- Change impact assessment across functions
- Building a transformation office for TOM delivery
- Communication planning and stakeholder engagement
- Training and capability uplift requirements
- Managing resistance and building change coalitions
- Pilot design and validation of TOM components
- Transition planning: From current to future state
- Risk management and contingency planning
Module 10: Operating Model Maturity and Continuous Improvement - Assessing current TOM maturity across dimensions
- Using maturity models to prioritise improvement areas
- Designing feedback mechanisms for ongoing refinement
- Embedding continuous improvement into operating rhythms
- Conducting periodic TOM health checks
- Adapting the TOM to market disruptions and innovation
- Scaling the TOM across geographies and business units
- Building organisational learning from TOM iterations
- Creating a TOM update protocol and version control
- Future-proofing the operating model for growth and change
Module 11: Industry-Specific TOM Applications - Designing TOMs for financial services: Compliance and resilience
- TOMs in healthcare: Patient-centric, regulated environments
- Retail and consumer goods: Omni-channel and supply chain integration
- Public sector TOMs: Efficiency, transparency, and citizen service
- TOMs in technology firms: Speed, innovation, and scalability
- Manufacturing TOMs: Lean, automation, and global supply chains
- Energy and utilities: Asset-intensive, safety-critical operations
- TOMs in education: Distributed delivery and administrative alignment
- Non-profit and humanitarian organisations: Resource-constrained TOMs
- Global enterprises: Multi-country, multi-culture TOM design
Module 12: TOM and Enterprise Architecture Integration - Linking TOM to enterprise architecture frameworks (TOGAF, ArchiMate)
- Aligning business, application, data, and technology architectures
- Using architecture repositories to document TOM components
- Change propagation: How TOM changes affect enterprise architecture
- Integrating TOM into EA governance committees
- Modelling future state architectures based on TOM design
- Using architecture tools for TOM visualisation
- Scope definition for enterprise architecture initiatives
- Managing dependencies between TOM and EA roadmaps
- Ensuring architectural consistency across operating models
Module 13: TOM Stakeholder Engagement and Communication - Identifying key stakeholders across the TOM lifecycle
- Tailoring communication strategies by audience type
- Building executive support and board-level buy-in
- Presenting TOM proposals using compelling storytelling
- Visualisation techniques for TOM communication
- Creating TOM playbooks for departmental adoption
- Running effective TOM workshops and co-design sessions
- Managing conflicting stakeholder interests
- Developing a TOM change narrative for internal branding
- Measuring stakeholder sentiment and engagement levels
Module 14: TOM Tools, Templates, and Practical Application - Access to the full TOM toolkit: Checklists, matrices, planners
- Using the TOM Canvas for rapid design sessions
- Stakeholder mapping templates
- RACI and decision rights templates
- Value stream mapping worksheets
- Capability heatmaps and maturity assessments
- Technology alignment grids
- Financial modelling templates for TOM scenarios
- Implementation roadmap builders
- Performance dashboard templates
- Change impact assessment forms
- Organisational design simulators
- Process standardisation scorecards
- Data governance charters
- Communication planning templates
- Executive briefing packs for TOM proposals
Module 15: Certification, Career Advancement, and Next Steps - Preparing for the Certificate of Completion assessment
- Submitting your TOM design project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding certification to your LinkedIn and professional profiles
- Leveraging TOM expertise in performance reviews and promotions
- Using the certification in job applications and consulting pitches
- Building a personal TOM portfolio
- Accessing alumni networks and peer learning groups
- Continuing education pathways in transformation and leadership
- How to position yourself as a TOM authority in your organisation
- Next-level certifications and specialisations
- Mentorship opportunities with TOM practitioners
- Contributing to TOM thought leadership and publications
- Designing TOM training for your own teams
- Leading future transformation initiatives with confidence
- Comparing leading TOM frameworks: ASL, MoSCoW, PACE, Value Stream Mapping
- The Art of Service TOM Matrix: A proprietary 8-dimension model
- Mapping the customer journey to internal operating capabilities
- Using the Capability-Based Planning approach
- Applying the Organisational Trapeze model for structural balance
- Stakeholder mapping for TOM design and communication
- Scoping the TOM: Defining in-scope and out-of-scope areas
- Understanding TOM at different levels: Enterprise, divisional, functional
- Selecting the right framework based on industry and transformation scale
- Customising frameworks for regulatory, cultural, or geographic needs
Module 4: People, Roles, and Organisational Design - Designing organisational structures for agility and accountability
- Defining roles, responsibilities, and RACI matrices
- Mapping talent density and capability gaps
- Designing hybrid, remote, and matrixed operating models
- Aligning performance management with TOM objectives
- Creating centres of excellence and shared service models
- Workforce planning and capacity modelling
- Designing career paths and accountability ladders
- Addressing cultural implications of organisational redesign
- Change readiness assessment and people impact analysis
Module 5: Process Architecture and Value Streams - Mapping end-to-end value streams across the enterprise
- Identifying core, support, and management processes
- Process standardisation vs customisation: Finding the balance
- Process ownership and continuous improvement mechanisms
- Integrating Lean, Six Sigma, and Agile into TOM design
- Designing scalable and automated workflows
- Process performance metrics and benchmarking
- Handling process exceptions and escalation protocols
- Integration with service management frameworks (e.g., ITIL)
- Building feedback loops from customer to process design
Module 6: Technology and Digital Enablers - Evaluating current technology stack against TOM requirements
- Identifying technology gaps and integration challenges
- Designing for interoperability, scalability, and resilience
- Selecting platforms that support operating model agility
- Mapping applications to business capabilities
- Cloud, on-premise, and hybrid infrastructure considerations
- Data governance and information architecture alignment
- Automation opportunities: RPA, AI, and low-code platforms
- Digital twin applications for TOM simulation
- Ensuring cybersecurity and data privacy in TOM design
Module 7: Data, Insights, and Performance Management - Defining key TOM performance indicators (KPIs)
- Building a performance dashboard for operating model health
- Data ownership and stewardship roles
- Establishing data quality and integrity standards
- Creating feedback loops from data to decision making
- Real-time monitoring and exception reporting
- Using predictive analytics to anticipate TOM bottlenecks
- Linking operational metrics to strategic outcomes
- Designing data governance councils and oversight bodies
- Integrating business intelligence into daily operations
Module 8: Financial and Commercial Alignment - Cost modelling for different operating model scenarios
- Activity-based costing and resource allocation
- Identifying cost drivers and optimisation opportunities
- Budgeting and forecasting in a transformed operating model
- Commercial implications of outsourcing, insourcing, and partnerships
- Shared services cost recovery models
- Linking TOM design to profitability and ROI
- Managing financial transition costs and change funding
- Commercial negotiation frameworks for TOM-enabled deals
- Value-based pricing and operating model alignment
Module 9: Implementation and Change Execution - Developing a TOM implementation blueprint
- Phased rollout vs big bang: Choosing the right approach
- Change impact assessment across functions
- Building a transformation office for TOM delivery
- Communication planning and stakeholder engagement
- Training and capability uplift requirements
- Managing resistance and building change coalitions
- Pilot design and validation of TOM components
- Transition planning: From current to future state
- Risk management and contingency planning
Module 10: Operating Model Maturity and Continuous Improvement - Assessing current TOM maturity across dimensions
- Using maturity models to prioritise improvement areas
- Designing feedback mechanisms for ongoing refinement
- Embedding continuous improvement into operating rhythms
- Conducting periodic TOM health checks
- Adapting the TOM to market disruptions and innovation
- Scaling the TOM across geographies and business units
- Building organisational learning from TOM iterations
- Creating a TOM update protocol and version control
- Future-proofing the operating model for growth and change
Module 11: Industry-Specific TOM Applications - Designing TOMs for financial services: Compliance and resilience
- TOMs in healthcare: Patient-centric, regulated environments
- Retail and consumer goods: Omni-channel and supply chain integration
- Public sector TOMs: Efficiency, transparency, and citizen service
- TOMs in technology firms: Speed, innovation, and scalability
- Manufacturing TOMs: Lean, automation, and global supply chains
- Energy and utilities: Asset-intensive, safety-critical operations
- TOMs in education: Distributed delivery and administrative alignment
- Non-profit and humanitarian organisations: Resource-constrained TOMs
- Global enterprises: Multi-country, multi-culture TOM design
Module 12: TOM and Enterprise Architecture Integration - Linking TOM to enterprise architecture frameworks (TOGAF, ArchiMate)
- Aligning business, application, data, and technology architectures
- Using architecture repositories to document TOM components
- Change propagation: How TOM changes affect enterprise architecture
- Integrating TOM into EA governance committees
- Modelling future state architectures based on TOM design
- Using architecture tools for TOM visualisation
- Scope definition for enterprise architecture initiatives
- Managing dependencies between TOM and EA roadmaps
- Ensuring architectural consistency across operating models
Module 13: TOM Stakeholder Engagement and Communication - Identifying key stakeholders across the TOM lifecycle
- Tailoring communication strategies by audience type
- Building executive support and board-level buy-in
- Presenting TOM proposals using compelling storytelling
- Visualisation techniques for TOM communication
- Creating TOM playbooks for departmental adoption
- Running effective TOM workshops and co-design sessions
- Managing conflicting stakeholder interests
- Developing a TOM change narrative for internal branding
- Measuring stakeholder sentiment and engagement levels
Module 14: TOM Tools, Templates, and Practical Application - Access to the full TOM toolkit: Checklists, matrices, planners
- Using the TOM Canvas for rapid design sessions
- Stakeholder mapping templates
- RACI and decision rights templates
- Value stream mapping worksheets
- Capability heatmaps and maturity assessments
- Technology alignment grids
- Financial modelling templates for TOM scenarios
- Implementation roadmap builders
- Performance dashboard templates
- Change impact assessment forms
- Organisational design simulators
- Process standardisation scorecards
- Data governance charters
- Communication planning templates
- Executive briefing packs for TOM proposals
Module 15: Certification, Career Advancement, and Next Steps - Preparing for the Certificate of Completion assessment
- Submitting your TOM design project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding certification to your LinkedIn and professional profiles
- Leveraging TOM expertise in performance reviews and promotions
- Using the certification in job applications and consulting pitches
- Building a personal TOM portfolio
- Accessing alumni networks and peer learning groups
- Continuing education pathways in transformation and leadership
- How to position yourself as a TOM authority in your organisation
- Next-level certifications and specialisations
- Mentorship opportunities with TOM practitioners
- Contributing to TOM thought leadership and publications
- Designing TOM training for your own teams
- Leading future transformation initiatives with confidence
- Mapping end-to-end value streams across the enterprise
- Identifying core, support, and management processes
- Process standardisation vs customisation: Finding the balance
- Process ownership and continuous improvement mechanisms
- Integrating Lean, Six Sigma, and Agile into TOM design
- Designing scalable and automated workflows
- Process performance metrics and benchmarking
- Handling process exceptions and escalation protocols
- Integration with service management frameworks (e.g., ITIL)
- Building feedback loops from customer to process design
Module 6: Technology and Digital Enablers - Evaluating current technology stack against TOM requirements
- Identifying technology gaps and integration challenges
- Designing for interoperability, scalability, and resilience
- Selecting platforms that support operating model agility
- Mapping applications to business capabilities
- Cloud, on-premise, and hybrid infrastructure considerations
- Data governance and information architecture alignment
- Automation opportunities: RPA, AI, and low-code platforms
- Digital twin applications for TOM simulation
- Ensuring cybersecurity and data privacy in TOM design
Module 7: Data, Insights, and Performance Management - Defining key TOM performance indicators (KPIs)
- Building a performance dashboard for operating model health
- Data ownership and stewardship roles
- Establishing data quality and integrity standards
- Creating feedback loops from data to decision making
- Real-time monitoring and exception reporting
- Using predictive analytics to anticipate TOM bottlenecks
- Linking operational metrics to strategic outcomes
- Designing data governance councils and oversight bodies
- Integrating business intelligence into daily operations
Module 8: Financial and Commercial Alignment - Cost modelling for different operating model scenarios
- Activity-based costing and resource allocation
- Identifying cost drivers and optimisation opportunities
- Budgeting and forecasting in a transformed operating model
- Commercial implications of outsourcing, insourcing, and partnerships
- Shared services cost recovery models
- Linking TOM design to profitability and ROI
- Managing financial transition costs and change funding
- Commercial negotiation frameworks for TOM-enabled deals
- Value-based pricing and operating model alignment
Module 9: Implementation and Change Execution - Developing a TOM implementation blueprint
- Phased rollout vs big bang: Choosing the right approach
- Change impact assessment across functions
- Building a transformation office for TOM delivery
- Communication planning and stakeholder engagement
- Training and capability uplift requirements
- Managing resistance and building change coalitions
- Pilot design and validation of TOM components
- Transition planning: From current to future state
- Risk management and contingency planning
Module 10: Operating Model Maturity and Continuous Improvement - Assessing current TOM maturity across dimensions
- Using maturity models to prioritise improvement areas
- Designing feedback mechanisms for ongoing refinement
- Embedding continuous improvement into operating rhythms
- Conducting periodic TOM health checks
- Adapting the TOM to market disruptions and innovation
- Scaling the TOM across geographies and business units
- Building organisational learning from TOM iterations
- Creating a TOM update protocol and version control
- Future-proofing the operating model for growth and change
Module 11: Industry-Specific TOM Applications - Designing TOMs for financial services: Compliance and resilience
- TOMs in healthcare: Patient-centric, regulated environments
- Retail and consumer goods: Omni-channel and supply chain integration
- Public sector TOMs: Efficiency, transparency, and citizen service
- TOMs in technology firms: Speed, innovation, and scalability
- Manufacturing TOMs: Lean, automation, and global supply chains
- Energy and utilities: Asset-intensive, safety-critical operations
- TOMs in education: Distributed delivery and administrative alignment
- Non-profit and humanitarian organisations: Resource-constrained TOMs
- Global enterprises: Multi-country, multi-culture TOM design
Module 12: TOM and Enterprise Architecture Integration - Linking TOM to enterprise architecture frameworks (TOGAF, ArchiMate)
- Aligning business, application, data, and technology architectures
- Using architecture repositories to document TOM components
- Change propagation: How TOM changes affect enterprise architecture
- Integrating TOM into EA governance committees
- Modelling future state architectures based on TOM design
- Using architecture tools for TOM visualisation
- Scope definition for enterprise architecture initiatives
- Managing dependencies between TOM and EA roadmaps
- Ensuring architectural consistency across operating models
Module 13: TOM Stakeholder Engagement and Communication - Identifying key stakeholders across the TOM lifecycle
- Tailoring communication strategies by audience type
- Building executive support and board-level buy-in
- Presenting TOM proposals using compelling storytelling
- Visualisation techniques for TOM communication
- Creating TOM playbooks for departmental adoption
- Running effective TOM workshops and co-design sessions
- Managing conflicting stakeholder interests
- Developing a TOM change narrative for internal branding
- Measuring stakeholder sentiment and engagement levels
Module 14: TOM Tools, Templates, and Practical Application - Access to the full TOM toolkit: Checklists, matrices, planners
- Using the TOM Canvas for rapid design sessions
- Stakeholder mapping templates
- RACI and decision rights templates
- Value stream mapping worksheets
- Capability heatmaps and maturity assessments
- Technology alignment grids
- Financial modelling templates for TOM scenarios
- Implementation roadmap builders
- Performance dashboard templates
- Change impact assessment forms
- Organisational design simulators
- Process standardisation scorecards
- Data governance charters
- Communication planning templates
- Executive briefing packs for TOM proposals
Module 15: Certification, Career Advancement, and Next Steps - Preparing for the Certificate of Completion assessment
- Submitting your TOM design project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding certification to your LinkedIn and professional profiles
- Leveraging TOM expertise in performance reviews and promotions
- Using the certification in job applications and consulting pitches
- Building a personal TOM portfolio
- Accessing alumni networks and peer learning groups
- Continuing education pathways in transformation and leadership
- How to position yourself as a TOM authority in your organisation
- Next-level certifications and specialisations
- Mentorship opportunities with TOM practitioners
- Contributing to TOM thought leadership and publications
- Designing TOM training for your own teams
- Leading future transformation initiatives with confidence
- Defining key TOM performance indicators (KPIs)
- Building a performance dashboard for operating model health
- Data ownership and stewardship roles
- Establishing data quality and integrity standards
- Creating feedback loops from data to decision making
- Real-time monitoring and exception reporting
- Using predictive analytics to anticipate TOM bottlenecks
- Linking operational metrics to strategic outcomes
- Designing data governance councils and oversight bodies
- Integrating business intelligence into daily operations
Module 8: Financial and Commercial Alignment - Cost modelling for different operating model scenarios
- Activity-based costing and resource allocation
- Identifying cost drivers and optimisation opportunities
- Budgeting and forecasting in a transformed operating model
- Commercial implications of outsourcing, insourcing, and partnerships
- Shared services cost recovery models
- Linking TOM design to profitability and ROI
- Managing financial transition costs and change funding
- Commercial negotiation frameworks for TOM-enabled deals
- Value-based pricing and operating model alignment
Module 9: Implementation and Change Execution - Developing a TOM implementation blueprint
- Phased rollout vs big bang: Choosing the right approach
- Change impact assessment across functions
- Building a transformation office for TOM delivery
- Communication planning and stakeholder engagement
- Training and capability uplift requirements
- Managing resistance and building change coalitions
- Pilot design and validation of TOM components
- Transition planning: From current to future state
- Risk management and contingency planning
Module 10: Operating Model Maturity and Continuous Improvement - Assessing current TOM maturity across dimensions
- Using maturity models to prioritise improvement areas
- Designing feedback mechanisms for ongoing refinement
- Embedding continuous improvement into operating rhythms
- Conducting periodic TOM health checks
- Adapting the TOM to market disruptions and innovation
- Scaling the TOM across geographies and business units
- Building organisational learning from TOM iterations
- Creating a TOM update protocol and version control
- Future-proofing the operating model for growth and change
Module 11: Industry-Specific TOM Applications - Designing TOMs for financial services: Compliance and resilience
- TOMs in healthcare: Patient-centric, regulated environments
- Retail and consumer goods: Omni-channel and supply chain integration
- Public sector TOMs: Efficiency, transparency, and citizen service
- TOMs in technology firms: Speed, innovation, and scalability
- Manufacturing TOMs: Lean, automation, and global supply chains
- Energy and utilities: Asset-intensive, safety-critical operations
- TOMs in education: Distributed delivery and administrative alignment
- Non-profit and humanitarian organisations: Resource-constrained TOMs
- Global enterprises: Multi-country, multi-culture TOM design
Module 12: TOM and Enterprise Architecture Integration - Linking TOM to enterprise architecture frameworks (TOGAF, ArchiMate)
- Aligning business, application, data, and technology architectures
- Using architecture repositories to document TOM components
- Change propagation: How TOM changes affect enterprise architecture
- Integrating TOM into EA governance committees
- Modelling future state architectures based on TOM design
- Using architecture tools for TOM visualisation
- Scope definition for enterprise architecture initiatives
- Managing dependencies between TOM and EA roadmaps
- Ensuring architectural consistency across operating models
Module 13: TOM Stakeholder Engagement and Communication - Identifying key stakeholders across the TOM lifecycle
- Tailoring communication strategies by audience type
- Building executive support and board-level buy-in
- Presenting TOM proposals using compelling storytelling
- Visualisation techniques for TOM communication
- Creating TOM playbooks for departmental adoption
- Running effective TOM workshops and co-design sessions
- Managing conflicting stakeholder interests
- Developing a TOM change narrative for internal branding
- Measuring stakeholder sentiment and engagement levels
Module 14: TOM Tools, Templates, and Practical Application - Access to the full TOM toolkit: Checklists, matrices, planners
- Using the TOM Canvas for rapid design sessions
- Stakeholder mapping templates
- RACI and decision rights templates
- Value stream mapping worksheets
- Capability heatmaps and maturity assessments
- Technology alignment grids
- Financial modelling templates for TOM scenarios
- Implementation roadmap builders
- Performance dashboard templates
- Change impact assessment forms
- Organisational design simulators
- Process standardisation scorecards
- Data governance charters
- Communication planning templates
- Executive briefing packs for TOM proposals
Module 15: Certification, Career Advancement, and Next Steps - Preparing for the Certificate of Completion assessment
- Submitting your TOM design project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding certification to your LinkedIn and professional profiles
- Leveraging TOM expertise in performance reviews and promotions
- Using the certification in job applications and consulting pitches
- Building a personal TOM portfolio
- Accessing alumni networks and peer learning groups
- Continuing education pathways in transformation and leadership
- How to position yourself as a TOM authority in your organisation
- Next-level certifications and specialisations
- Mentorship opportunities with TOM practitioners
- Contributing to TOM thought leadership and publications
- Designing TOM training for your own teams
- Leading future transformation initiatives with confidence
- Developing a TOM implementation blueprint
- Phased rollout vs big bang: Choosing the right approach
- Change impact assessment across functions
- Building a transformation office for TOM delivery
- Communication planning and stakeholder engagement
- Training and capability uplift requirements
- Managing resistance and building change coalitions
- Pilot design and validation of TOM components
- Transition planning: From current to future state
- Risk management and contingency planning
Module 10: Operating Model Maturity and Continuous Improvement - Assessing current TOM maturity across dimensions
- Using maturity models to prioritise improvement areas
- Designing feedback mechanisms for ongoing refinement
- Embedding continuous improvement into operating rhythms
- Conducting periodic TOM health checks
- Adapting the TOM to market disruptions and innovation
- Scaling the TOM across geographies and business units
- Building organisational learning from TOM iterations
- Creating a TOM update protocol and version control
- Future-proofing the operating model for growth and change
Module 11: Industry-Specific TOM Applications - Designing TOMs for financial services: Compliance and resilience
- TOMs in healthcare: Patient-centric, regulated environments
- Retail and consumer goods: Omni-channel and supply chain integration
- Public sector TOMs: Efficiency, transparency, and citizen service
- TOMs in technology firms: Speed, innovation, and scalability
- Manufacturing TOMs: Lean, automation, and global supply chains
- Energy and utilities: Asset-intensive, safety-critical operations
- TOMs in education: Distributed delivery and administrative alignment
- Non-profit and humanitarian organisations: Resource-constrained TOMs
- Global enterprises: Multi-country, multi-culture TOM design
Module 12: TOM and Enterprise Architecture Integration - Linking TOM to enterprise architecture frameworks (TOGAF, ArchiMate)
- Aligning business, application, data, and technology architectures
- Using architecture repositories to document TOM components
- Change propagation: How TOM changes affect enterprise architecture
- Integrating TOM into EA governance committees
- Modelling future state architectures based on TOM design
- Using architecture tools for TOM visualisation
- Scope definition for enterprise architecture initiatives
- Managing dependencies between TOM and EA roadmaps
- Ensuring architectural consistency across operating models
Module 13: TOM Stakeholder Engagement and Communication - Identifying key stakeholders across the TOM lifecycle
- Tailoring communication strategies by audience type
- Building executive support and board-level buy-in
- Presenting TOM proposals using compelling storytelling
- Visualisation techniques for TOM communication
- Creating TOM playbooks for departmental adoption
- Running effective TOM workshops and co-design sessions
- Managing conflicting stakeholder interests
- Developing a TOM change narrative for internal branding
- Measuring stakeholder sentiment and engagement levels
Module 14: TOM Tools, Templates, and Practical Application - Access to the full TOM toolkit: Checklists, matrices, planners
- Using the TOM Canvas for rapid design sessions
- Stakeholder mapping templates
- RACI and decision rights templates
- Value stream mapping worksheets
- Capability heatmaps and maturity assessments
- Technology alignment grids
- Financial modelling templates for TOM scenarios
- Implementation roadmap builders
- Performance dashboard templates
- Change impact assessment forms
- Organisational design simulators
- Process standardisation scorecards
- Data governance charters
- Communication planning templates
- Executive briefing packs for TOM proposals
Module 15: Certification, Career Advancement, and Next Steps - Preparing for the Certificate of Completion assessment
- Submitting your TOM design project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding certification to your LinkedIn and professional profiles
- Leveraging TOM expertise in performance reviews and promotions
- Using the certification in job applications and consulting pitches
- Building a personal TOM portfolio
- Accessing alumni networks and peer learning groups
- Continuing education pathways in transformation and leadership
- How to position yourself as a TOM authority in your organisation
- Next-level certifications and specialisations
- Mentorship opportunities with TOM practitioners
- Contributing to TOM thought leadership and publications
- Designing TOM training for your own teams
- Leading future transformation initiatives with confidence
- Designing TOMs for financial services: Compliance and resilience
- TOMs in healthcare: Patient-centric, regulated environments
- Retail and consumer goods: Omni-channel and supply chain integration
- Public sector TOMs: Efficiency, transparency, and citizen service
- TOMs in technology firms: Speed, innovation, and scalability
- Manufacturing TOMs: Lean, automation, and global supply chains
- Energy and utilities: Asset-intensive, safety-critical operations
- TOMs in education: Distributed delivery and administrative alignment
- Non-profit and humanitarian organisations: Resource-constrained TOMs
- Global enterprises: Multi-country, multi-culture TOM design
Module 12: TOM and Enterprise Architecture Integration - Linking TOM to enterprise architecture frameworks (TOGAF, ArchiMate)
- Aligning business, application, data, and technology architectures
- Using architecture repositories to document TOM components
- Change propagation: How TOM changes affect enterprise architecture
- Integrating TOM into EA governance committees
- Modelling future state architectures based on TOM design
- Using architecture tools for TOM visualisation
- Scope definition for enterprise architecture initiatives
- Managing dependencies between TOM and EA roadmaps
- Ensuring architectural consistency across operating models
Module 13: TOM Stakeholder Engagement and Communication - Identifying key stakeholders across the TOM lifecycle
- Tailoring communication strategies by audience type
- Building executive support and board-level buy-in
- Presenting TOM proposals using compelling storytelling
- Visualisation techniques for TOM communication
- Creating TOM playbooks for departmental adoption
- Running effective TOM workshops and co-design sessions
- Managing conflicting stakeholder interests
- Developing a TOM change narrative for internal branding
- Measuring stakeholder sentiment and engagement levels
Module 14: TOM Tools, Templates, and Practical Application - Access to the full TOM toolkit: Checklists, matrices, planners
- Using the TOM Canvas for rapid design sessions
- Stakeholder mapping templates
- RACI and decision rights templates
- Value stream mapping worksheets
- Capability heatmaps and maturity assessments
- Technology alignment grids
- Financial modelling templates for TOM scenarios
- Implementation roadmap builders
- Performance dashboard templates
- Change impact assessment forms
- Organisational design simulators
- Process standardisation scorecards
- Data governance charters
- Communication planning templates
- Executive briefing packs for TOM proposals
Module 15: Certification, Career Advancement, and Next Steps - Preparing for the Certificate of Completion assessment
- Submitting your TOM design project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding certification to your LinkedIn and professional profiles
- Leveraging TOM expertise in performance reviews and promotions
- Using the certification in job applications and consulting pitches
- Building a personal TOM portfolio
- Accessing alumni networks and peer learning groups
- Continuing education pathways in transformation and leadership
- How to position yourself as a TOM authority in your organisation
- Next-level certifications and specialisations
- Mentorship opportunities with TOM practitioners
- Contributing to TOM thought leadership and publications
- Designing TOM training for your own teams
- Leading future transformation initiatives with confidence
- Identifying key stakeholders across the TOM lifecycle
- Tailoring communication strategies by audience type
- Building executive support and board-level buy-in
- Presenting TOM proposals using compelling storytelling
- Visualisation techniques for TOM communication
- Creating TOM playbooks for departmental adoption
- Running effective TOM workshops and co-design sessions
- Managing conflicting stakeholder interests
- Developing a TOM change narrative for internal branding
- Measuring stakeholder sentiment and engagement levels
Module 14: TOM Tools, Templates, and Practical Application - Access to the full TOM toolkit: Checklists, matrices, planners
- Using the TOM Canvas for rapid design sessions
- Stakeholder mapping templates
- RACI and decision rights templates
- Value stream mapping worksheets
- Capability heatmaps and maturity assessments
- Technology alignment grids
- Financial modelling templates for TOM scenarios
- Implementation roadmap builders
- Performance dashboard templates
- Change impact assessment forms
- Organisational design simulators
- Process standardisation scorecards
- Data governance charters
- Communication planning templates
- Executive briefing packs for TOM proposals
Module 15: Certification, Career Advancement, and Next Steps - Preparing for the Certificate of Completion assessment
- Submitting your TOM design project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding certification to your LinkedIn and professional profiles
- Leveraging TOM expertise in performance reviews and promotions
- Using the certification in job applications and consulting pitches
- Building a personal TOM portfolio
- Accessing alumni networks and peer learning groups
- Continuing education pathways in transformation and leadership
- How to position yourself as a TOM authority in your organisation
- Next-level certifications and specialisations
- Mentorship opportunities with TOM practitioners
- Contributing to TOM thought leadership and publications
- Designing TOM training for your own teams
- Leading future transformation initiatives with confidence
- Preparing for the Certificate of Completion assessment
- Submitting your TOM design project for evaluation
- Receiving feedback and official certification from The Art of Service
- Adding certification to your LinkedIn and professional profiles
- Leveraging TOM expertise in performance reviews and promotions
- Using the certification in job applications and consulting pitches
- Building a personal TOM portfolio
- Accessing alumni networks and peer learning groups
- Continuing education pathways in transformation and leadership
- How to position yourself as a TOM authority in your organisation
- Next-level certifications and specialisations
- Mentorship opportunities with TOM practitioners
- Contributing to TOM thought leadership and publications
- Designing TOM training for your own teams
- Leading future transformation initiatives with confidence