Mastering the Target Operating Model A Step-by-Step Blueprint for Future-Proof Business Design
You're not behind. You're not broken. But you're feeling it - that quiet pressure building in your boardroom, in your strategy meetings, in your one-on-ones. Transformation goals are missing their mark. Initiatives stall. Resistance grows. And no one can agree on what the future operating model should even look like. Leaders expect clarity. But the frameworks you're using feel outdated, theoretical, or too vague to act on. You need a structured, repeatable blueprint - not buzzwords, not ephemeral trends, but a proven architecture for designing a business that’s resilient, scalable, and truly future-proof. Mastering the Target Operating Model isn't another high-level concept course. It's a field-tested, step-by-step system that turns ambiguity into action. By the end, you'll have a board-ready, executable model built on alignment, capability mapping, and operational realism - going from chaos to funded, recognised transformation in as little as 30 days. One senior transformation lead at a global insurer used this method to secure approval and £2.7M in funding after three previous proposals were rejected. Her secret? Presenting a holistic, stakeholder-aligned TOM that connected strategy to delivery, with clear ownership, metrics, and phased readiness. It wasn't magic. It was method. This is not about abstract theory. It's about real leverage. You’ll earn a Certificate of Completion issued by The Art of Service - a globally recognised credential that signals deep operational design mastery to employers, clients, and peers. You’ll gain clarity, confidence, and credibility. You won't just understand TOMs - you'll be the person who builds them, defends them, delivers them. Here’s how this course is structured to help you get there.Course Format & Delivery Details Self-Paced, Immediate Online Access - Learn on Your Terms
This is a self-paced, on-demand learning experience. There are no fixed start dates, no scheduled sessions, and no time commitments. Enrol at any time, access globally, and progress at your own speed - whether you complete it in 10 days or spread it over months. Typical Completion & Time to Results
Most learners complete the full course in 12 to 18 hours, investing just 1 to 2 hours per week. You can see tangible progress - like defining your core capability map or completing a stakeholder alignment canvas - in as little as 90 minutes. Lifetime Access with Ongoing Updates
Once enrolled, you receive lifetime access to all course materials. This includes every update, refinement, and new tool added in the future - at no extra cost. As operating models evolve, so does your access. 24/7 Global, Mobile-Friendly Access
Access your learning anywhere, anytime. The course platform is fully responsive, supporting mobile, tablet, and desktop devices. Whether you're in a boardroom, airport lounge, or home office, your progress syncs seamlessly. Dedicated Instructor Support & Guidance
You’re not alone. Throughout the course, you’ll have direct access to expert facilitators via a dedicated support portal. Get answers to your questions, review your work-in-progress, and validate your model design with seasoned TOM practitioners. Certificate of Completion - Issued by The Art of Service
Upon finishing all modules and submitting your final Target Operating Model project, you’ll earn a verifiable Certificate of Completion issued by The Art of Service. This certification is recognised by enterprises worldwide and enhances your professional profile on LinkedIn, resumes, and client proposals. No Hidden Fees. Transparent, Straightforward Pricing.
The price you see is the price you pay. There are no recurring charges, surprise fees, or upsells. Everything you need - tools, templates, guidance, certification - is included. Accepted Payment Methods
We accept Visa, Mastercard, and PayPal. Secure checkout ensures your data is protected with enterprise-grade encryption. 100% Satisfied or Refunded - Zero Risk Guarantee
We’re confident this course will transform your ability to design and deliver future-proof operating models. If you complete the first two modules and don’t feel a significant gain in clarity, confidence, or practical skill, request a full refund. No questions asked. Secure Enrollment & Access Confirmation
After enrolling, you’ll receive a confirmation email. Your access credentials and course entry instructions will be sent separately once your learner account is fully provisioned. This ensures a smooth, error-free setup. Will This Work for Me? (And Who Is This Really For?)
This course is designed for strategy leads, transformation directors, operating model designers, enterprise architects, and senior consultants who need to move from vision to execution. It works even if you’ve never built a TOM before, if your organisation resists change, or if past frameworks failed to gain traction. One programme manager in the public sector used this blueprint to align seven conflicting departments around a shared operating model - despite zero mandate and limited budget. Another consultant landed two new clients by demonstrating her certified TOM design capability during a pitch. It works because it’s not about theory. It’s about structure, alignment, and delivering something people can actually implement. The step-by-step process eliminates guesswork. The tools are battle-tested. The outcome is board-ready, defensible, and actionable - every time. You don’t need permission to lead. You just need the right method. And now you have it.
Extensive and Detailed Course Curriculum
Module 1: Foundations of the Target Operating Model - Understanding the purpose and evolution of operating models
- Distinguishing between current state, future state, and target state
- Why TOMs fail - the top 7 missteps and how to avoid them
- Core principles of future-proof business design
- The role of TOMs in digital transformation and organisational agility
- Linking strategy to operations - the missing connection
- Defining scope, scale, and boundaries of a TOM initiative
- Identifying executive sponsors and key decision-makers
- Establishing governance and accountability frameworks
- Assessing organisational readiness for TOM adoption
Module 2: Strategic Alignment and Context Mapping - Translating business strategy into operational requirements
- Using the Strategy-to-Operations Alignment Canvas
- Mapping external drivers - market, regulation, technology, competition
- Internal catalysts - cost pressures, performance gaps, customer demands
- PESTLE analysis for TOM design context
- Stakeholder heat mapping - influence vs. interest
- Conducting effective leadership interviews for TOM insight
- Identifying strategic non-negotiables and constraints
- Defining success criteria and top-level KPIs
- Creating the TOM charter document
Module 3: Business Capability Modelling and Architecture - Core concepts of business capability modelling
- Differentiating core, support, and enabling capabilities
- Developing a hierarchical capability map
- Techniques for validating capability definitions with stakeholders
- Linking capabilities to value streams and customer journeys
- Assessing capability maturity across the organisation
- Identifying capability gaps and redundancies
- Prioritising capabilities for transformation focus
- Using capability models to guide investment decisions
- Integrating capability maps into your TOM blueprint
Module 4: Value Stream and Process Design - Understanding end-to-end value delivery
- Mapping primary and support value streams
- Applying value stream analysis to identify waste and bottlene0cks
- Designing future-state process flows with clarity and ownership
- Optimising handoffs, decision points, and feedback loops
- Using swimlane diagrams for cross-functional clarity
- Linking processes to performance outcomes
- Designing for scalability, resilience, and reusability
- Process simplification techniques for TOM design
- Integrating automation and digital enablement pathways
Module 5: Organisational Structure and Operating Model Design - Designing for accountability and clarity of roles
- Choosing the right organisational model - functional, matrix, agile, hybrid
- Defining operating units and centres of excellence
- Designing escalation paths and decision rights
- Mapping RACI matrices to key processes
- Identifying critical roles and future talent needs
- Aligning structure with strategic capabilities
- Managing spans of control and reporting lines
- Designing for agility and cross-functional collaboration
- Avoiding common structural pitfalls that undermine TOM success
Module 6: Technology and Data Architecture Integration - Aligning technology architecture with TOM objectives
- Mapping systems to capabilities and processes
- Identifying technology gaps and integration risks
- Designing for interoperability and modular systems
- Modernisation pathways - legacy rationalisation strategies
- Data as a core operating asset - principles of data governance
- Designing data flows and ownership models
- Using data architecture to enable decision-making
- Integrating analytics and AI readiness into TOM
- Future-proofing technology investments within the operating model
Module 7: People, Culture, and Change Readiness - Assessing cultural readiness for new ways of working
- Identifying culture blockers and enablers
- Designing change adoption pathways within the TOM
- Skills gap analysis and workforce planning
- Defining future leadership behaviours and norms
- Building a continuous improvement mindset
- Engaging middle management as TOM champions
- Designing learning and development pathways
- Measuring change readiness and sentiment
- Embedding psychological safety into operating norms
Module 8: Performance Management and Metrics Framework - Designing a TOM-level performance dashboard
- Defining lagging and leading indicators
- Building balanced scorecards for operating units
- Setting threshold, target, and stretch metrics
- Aligning incentives to operating model outcomes
- Tracking cost, quality, speed, and agility
- Reporting rhythm design - daily, weekly, monthly cadences
- Using metrics to trigger course correction
- Designing feedback loops for continuous refinement
- Linking performance to accountability and governance
Module 9: Operating Model Implementation Roadmap - Phasing your TOM rollout - wave planning principles
- Defining minimal viable operating model (MVOM) components
- Creating implementation backlogs and priority pipelines
- Developing dependency and risk heat maps
- Engaging delivery teams early in TOM design
- Setting interim milestones and gating criteria
- Resource allocation and capacity planning
- Integrating with programme and project management offices
- Managing parallel transformation initiatives
- Building momentum through quick wins
Module 10: Governance, Assurance, and Continuous Improvement - Establishing TOM governance bodies and forums
- Defining escalation and decision-making protocols
- Designing operating model health checks
- Conducting regular TOM maturity assessments
- Building feedback mechanisms from frontline teams
- Managing TOM version control and updates
- Using retrospectives to refine the operating model
- Integrating lessons learned into future waves
- Creating a living TOM - principles of adaptability
- Preparing for the next strategic pivot
Module 11: Stakeholder Communication and Buy-in Strategies - Tailoring TOM messaging for different audiences
- Creating compelling narratives for transformation
- Using visuals to simplify complex operating models
- Hosting effective TOM walkthrough sessions
- Managing resistance and gaining alignment
- Building coalitions of advocates across functions
- Developing executive briefs and board presentations
- Communicating progress and value delivery
- Embedding transparency into TOM communication
- Using storytelling to sustain momentum
Module 12: TOM Design Tools and Templates Mastery - Accessing and using the full TOM toolkit library
- Customising canvases for different industries and scales
- Using the Target Operating Model Blueprint Template
- Capability Heat Maps for prioritisation
- Stakeholder Influence Grids
- Process Flow Diagram Templates
- RACI Matrix Generator
- Organisational Design Checklists
- Technology Alignment Scorecards
- Change Readiness Assessment Toolkit
- Performance Dashboard Builder
- Implementation Wave Planner
- Version Control Log for TOM Updates
- Communication Playbook for TOM Rollout
- Feedback Collection and Synthesis Framework
Module 13: Industry-Specific TOM Applications - Designing TOMs for financial services and banking
- Operating models in healthcare and public sector
- TOMs for manufacturing and supply chain
- Retail and consumer goods transformation models
- Technology and SaaS operating architectures
- Energy and utilities - regulated environment design
- Education and not-for-profit operating models
- Cross-border and multinational TOM design
- Startups vs. enterprises - adapting TOMs to scale
- Merger and acquisition integration operating models
Module 14: TOM Certification Project and Final Review - Overview of the certification project requirements
- Selecting your TOM scope - business unit, function, or enterprise
- Conducting a mini-current state assessment
- Defining your future-state vision and objectives
- Building your capability map and value streams
- Designing organisational structure and governance
- Integrating technology and data architecture
- Developing performance metrics and feedback loops
- Creating your implementation wave plan
- Finalising your stakeholder communication strategy
- Submitting your complete TOM blueprint
- Receiving expert feedback and validation
- Finalising revisions and approval
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn and professional profiles
Module 1: Foundations of the Target Operating Model - Understanding the purpose and evolution of operating models
- Distinguishing between current state, future state, and target state
- Why TOMs fail - the top 7 missteps and how to avoid them
- Core principles of future-proof business design
- The role of TOMs in digital transformation and organisational agility
- Linking strategy to operations - the missing connection
- Defining scope, scale, and boundaries of a TOM initiative
- Identifying executive sponsors and key decision-makers
- Establishing governance and accountability frameworks
- Assessing organisational readiness for TOM adoption
Module 2: Strategic Alignment and Context Mapping - Translating business strategy into operational requirements
- Using the Strategy-to-Operations Alignment Canvas
- Mapping external drivers - market, regulation, technology, competition
- Internal catalysts - cost pressures, performance gaps, customer demands
- PESTLE analysis for TOM design context
- Stakeholder heat mapping - influence vs. interest
- Conducting effective leadership interviews for TOM insight
- Identifying strategic non-negotiables and constraints
- Defining success criteria and top-level KPIs
- Creating the TOM charter document
Module 3: Business Capability Modelling and Architecture - Core concepts of business capability modelling
- Differentiating core, support, and enabling capabilities
- Developing a hierarchical capability map
- Techniques for validating capability definitions with stakeholders
- Linking capabilities to value streams and customer journeys
- Assessing capability maturity across the organisation
- Identifying capability gaps and redundancies
- Prioritising capabilities for transformation focus
- Using capability models to guide investment decisions
- Integrating capability maps into your TOM blueprint
Module 4: Value Stream and Process Design - Understanding end-to-end value delivery
- Mapping primary and support value streams
- Applying value stream analysis to identify waste and bottlene0cks
- Designing future-state process flows with clarity and ownership
- Optimising handoffs, decision points, and feedback loops
- Using swimlane diagrams for cross-functional clarity
- Linking processes to performance outcomes
- Designing for scalability, resilience, and reusability
- Process simplification techniques for TOM design
- Integrating automation and digital enablement pathways
Module 5: Organisational Structure and Operating Model Design - Designing for accountability and clarity of roles
- Choosing the right organisational model - functional, matrix, agile, hybrid
- Defining operating units and centres of excellence
- Designing escalation paths and decision rights
- Mapping RACI matrices to key processes
- Identifying critical roles and future talent needs
- Aligning structure with strategic capabilities
- Managing spans of control and reporting lines
- Designing for agility and cross-functional collaboration
- Avoiding common structural pitfalls that undermine TOM success
Module 6: Technology and Data Architecture Integration - Aligning technology architecture with TOM objectives
- Mapping systems to capabilities and processes
- Identifying technology gaps and integration risks
- Designing for interoperability and modular systems
- Modernisation pathways - legacy rationalisation strategies
- Data as a core operating asset - principles of data governance
- Designing data flows and ownership models
- Using data architecture to enable decision-making
- Integrating analytics and AI readiness into TOM
- Future-proofing technology investments within the operating model
Module 7: People, Culture, and Change Readiness - Assessing cultural readiness for new ways of working
- Identifying culture blockers and enablers
- Designing change adoption pathways within the TOM
- Skills gap analysis and workforce planning
- Defining future leadership behaviours and norms
- Building a continuous improvement mindset
- Engaging middle management as TOM champions
- Designing learning and development pathways
- Measuring change readiness and sentiment
- Embedding psychological safety into operating norms
Module 8: Performance Management and Metrics Framework - Designing a TOM-level performance dashboard
- Defining lagging and leading indicators
- Building balanced scorecards for operating units
- Setting threshold, target, and stretch metrics
- Aligning incentives to operating model outcomes
- Tracking cost, quality, speed, and agility
- Reporting rhythm design - daily, weekly, monthly cadences
- Using metrics to trigger course correction
- Designing feedback loops for continuous refinement
- Linking performance to accountability and governance
Module 9: Operating Model Implementation Roadmap - Phasing your TOM rollout - wave planning principles
- Defining minimal viable operating model (MVOM) components
- Creating implementation backlogs and priority pipelines
- Developing dependency and risk heat maps
- Engaging delivery teams early in TOM design
- Setting interim milestones and gating criteria
- Resource allocation and capacity planning
- Integrating with programme and project management offices
- Managing parallel transformation initiatives
- Building momentum through quick wins
Module 10: Governance, Assurance, and Continuous Improvement - Establishing TOM governance bodies and forums
- Defining escalation and decision-making protocols
- Designing operating model health checks
- Conducting regular TOM maturity assessments
- Building feedback mechanisms from frontline teams
- Managing TOM version control and updates
- Using retrospectives to refine the operating model
- Integrating lessons learned into future waves
- Creating a living TOM - principles of adaptability
- Preparing for the next strategic pivot
Module 11: Stakeholder Communication and Buy-in Strategies - Tailoring TOM messaging for different audiences
- Creating compelling narratives for transformation
- Using visuals to simplify complex operating models
- Hosting effective TOM walkthrough sessions
- Managing resistance and gaining alignment
- Building coalitions of advocates across functions
- Developing executive briefs and board presentations
- Communicating progress and value delivery
- Embedding transparency into TOM communication
- Using storytelling to sustain momentum
Module 12: TOM Design Tools and Templates Mastery - Accessing and using the full TOM toolkit library
- Customising canvases for different industries and scales
- Using the Target Operating Model Blueprint Template
- Capability Heat Maps for prioritisation
- Stakeholder Influence Grids
- Process Flow Diagram Templates
- RACI Matrix Generator
- Organisational Design Checklists
- Technology Alignment Scorecards
- Change Readiness Assessment Toolkit
- Performance Dashboard Builder
- Implementation Wave Planner
- Version Control Log for TOM Updates
- Communication Playbook for TOM Rollout
- Feedback Collection and Synthesis Framework
Module 13: Industry-Specific TOM Applications - Designing TOMs for financial services and banking
- Operating models in healthcare and public sector
- TOMs for manufacturing and supply chain
- Retail and consumer goods transformation models
- Technology and SaaS operating architectures
- Energy and utilities - regulated environment design
- Education and not-for-profit operating models
- Cross-border and multinational TOM design
- Startups vs. enterprises - adapting TOMs to scale
- Merger and acquisition integration operating models
Module 14: TOM Certification Project and Final Review - Overview of the certification project requirements
- Selecting your TOM scope - business unit, function, or enterprise
- Conducting a mini-current state assessment
- Defining your future-state vision and objectives
- Building your capability map and value streams
- Designing organisational structure and governance
- Integrating technology and data architecture
- Developing performance metrics and feedback loops
- Creating your implementation wave plan
- Finalising your stakeholder communication strategy
- Submitting your complete TOM blueprint
- Receiving expert feedback and validation
- Finalising revisions and approval
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn and professional profiles
- Translating business strategy into operational requirements
- Using the Strategy-to-Operations Alignment Canvas
- Mapping external drivers - market, regulation, technology, competition
- Internal catalysts - cost pressures, performance gaps, customer demands
- PESTLE analysis for TOM design context
- Stakeholder heat mapping - influence vs. interest
- Conducting effective leadership interviews for TOM insight
- Identifying strategic non-negotiables and constraints
- Defining success criteria and top-level KPIs
- Creating the TOM charter document
Module 3: Business Capability Modelling and Architecture - Core concepts of business capability modelling
- Differentiating core, support, and enabling capabilities
- Developing a hierarchical capability map
- Techniques for validating capability definitions with stakeholders
- Linking capabilities to value streams and customer journeys
- Assessing capability maturity across the organisation
- Identifying capability gaps and redundancies
- Prioritising capabilities for transformation focus
- Using capability models to guide investment decisions
- Integrating capability maps into your TOM blueprint
Module 4: Value Stream and Process Design - Understanding end-to-end value delivery
- Mapping primary and support value streams
- Applying value stream analysis to identify waste and bottlene0cks
- Designing future-state process flows with clarity and ownership
- Optimising handoffs, decision points, and feedback loops
- Using swimlane diagrams for cross-functional clarity
- Linking processes to performance outcomes
- Designing for scalability, resilience, and reusability
- Process simplification techniques for TOM design
- Integrating automation and digital enablement pathways
Module 5: Organisational Structure and Operating Model Design - Designing for accountability and clarity of roles
- Choosing the right organisational model - functional, matrix, agile, hybrid
- Defining operating units and centres of excellence
- Designing escalation paths and decision rights
- Mapping RACI matrices to key processes
- Identifying critical roles and future talent needs
- Aligning structure with strategic capabilities
- Managing spans of control and reporting lines
- Designing for agility and cross-functional collaboration
- Avoiding common structural pitfalls that undermine TOM success
Module 6: Technology and Data Architecture Integration - Aligning technology architecture with TOM objectives
- Mapping systems to capabilities and processes
- Identifying technology gaps and integration risks
- Designing for interoperability and modular systems
- Modernisation pathways - legacy rationalisation strategies
- Data as a core operating asset - principles of data governance
- Designing data flows and ownership models
- Using data architecture to enable decision-making
- Integrating analytics and AI readiness into TOM
- Future-proofing technology investments within the operating model
Module 7: People, Culture, and Change Readiness - Assessing cultural readiness for new ways of working
- Identifying culture blockers and enablers
- Designing change adoption pathways within the TOM
- Skills gap analysis and workforce planning
- Defining future leadership behaviours and norms
- Building a continuous improvement mindset
- Engaging middle management as TOM champions
- Designing learning and development pathways
- Measuring change readiness and sentiment
- Embedding psychological safety into operating norms
Module 8: Performance Management and Metrics Framework - Designing a TOM-level performance dashboard
- Defining lagging and leading indicators
- Building balanced scorecards for operating units
- Setting threshold, target, and stretch metrics
- Aligning incentives to operating model outcomes
- Tracking cost, quality, speed, and agility
- Reporting rhythm design - daily, weekly, monthly cadences
- Using metrics to trigger course correction
- Designing feedback loops for continuous refinement
- Linking performance to accountability and governance
Module 9: Operating Model Implementation Roadmap - Phasing your TOM rollout - wave planning principles
- Defining minimal viable operating model (MVOM) components
- Creating implementation backlogs and priority pipelines
- Developing dependency and risk heat maps
- Engaging delivery teams early in TOM design
- Setting interim milestones and gating criteria
- Resource allocation and capacity planning
- Integrating with programme and project management offices
- Managing parallel transformation initiatives
- Building momentum through quick wins
Module 10: Governance, Assurance, and Continuous Improvement - Establishing TOM governance bodies and forums
- Defining escalation and decision-making protocols
- Designing operating model health checks
- Conducting regular TOM maturity assessments
- Building feedback mechanisms from frontline teams
- Managing TOM version control and updates
- Using retrospectives to refine the operating model
- Integrating lessons learned into future waves
- Creating a living TOM - principles of adaptability
- Preparing for the next strategic pivot
Module 11: Stakeholder Communication and Buy-in Strategies - Tailoring TOM messaging for different audiences
- Creating compelling narratives for transformation
- Using visuals to simplify complex operating models
- Hosting effective TOM walkthrough sessions
- Managing resistance and gaining alignment
- Building coalitions of advocates across functions
- Developing executive briefs and board presentations
- Communicating progress and value delivery
- Embedding transparency into TOM communication
- Using storytelling to sustain momentum
Module 12: TOM Design Tools and Templates Mastery - Accessing and using the full TOM toolkit library
- Customising canvases for different industries and scales
- Using the Target Operating Model Blueprint Template
- Capability Heat Maps for prioritisation
- Stakeholder Influence Grids
- Process Flow Diagram Templates
- RACI Matrix Generator
- Organisational Design Checklists
- Technology Alignment Scorecards
- Change Readiness Assessment Toolkit
- Performance Dashboard Builder
- Implementation Wave Planner
- Version Control Log for TOM Updates
- Communication Playbook for TOM Rollout
- Feedback Collection and Synthesis Framework
Module 13: Industry-Specific TOM Applications - Designing TOMs for financial services and banking
- Operating models in healthcare and public sector
- TOMs for manufacturing and supply chain
- Retail and consumer goods transformation models
- Technology and SaaS operating architectures
- Energy and utilities - regulated environment design
- Education and not-for-profit operating models
- Cross-border and multinational TOM design
- Startups vs. enterprises - adapting TOMs to scale
- Merger and acquisition integration operating models
Module 14: TOM Certification Project and Final Review - Overview of the certification project requirements
- Selecting your TOM scope - business unit, function, or enterprise
- Conducting a mini-current state assessment
- Defining your future-state vision and objectives
- Building your capability map and value streams
- Designing organisational structure and governance
- Integrating technology and data architecture
- Developing performance metrics and feedback loops
- Creating your implementation wave plan
- Finalising your stakeholder communication strategy
- Submitting your complete TOM blueprint
- Receiving expert feedback and validation
- Finalising revisions and approval
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn and professional profiles
- Understanding end-to-end value delivery
- Mapping primary and support value streams
- Applying value stream analysis to identify waste and bottlene0cks
- Designing future-state process flows with clarity and ownership
- Optimising handoffs, decision points, and feedback loops
- Using swimlane diagrams for cross-functional clarity
- Linking processes to performance outcomes
- Designing for scalability, resilience, and reusability
- Process simplification techniques for TOM design
- Integrating automation and digital enablement pathways
Module 5: Organisational Structure and Operating Model Design - Designing for accountability and clarity of roles
- Choosing the right organisational model - functional, matrix, agile, hybrid
- Defining operating units and centres of excellence
- Designing escalation paths and decision rights
- Mapping RACI matrices to key processes
- Identifying critical roles and future talent needs
- Aligning structure with strategic capabilities
- Managing spans of control and reporting lines
- Designing for agility and cross-functional collaboration
- Avoiding common structural pitfalls that undermine TOM success
Module 6: Technology and Data Architecture Integration - Aligning technology architecture with TOM objectives
- Mapping systems to capabilities and processes
- Identifying technology gaps and integration risks
- Designing for interoperability and modular systems
- Modernisation pathways - legacy rationalisation strategies
- Data as a core operating asset - principles of data governance
- Designing data flows and ownership models
- Using data architecture to enable decision-making
- Integrating analytics and AI readiness into TOM
- Future-proofing technology investments within the operating model
Module 7: People, Culture, and Change Readiness - Assessing cultural readiness for new ways of working
- Identifying culture blockers and enablers
- Designing change adoption pathways within the TOM
- Skills gap analysis and workforce planning
- Defining future leadership behaviours and norms
- Building a continuous improvement mindset
- Engaging middle management as TOM champions
- Designing learning and development pathways
- Measuring change readiness and sentiment
- Embedding psychological safety into operating norms
Module 8: Performance Management and Metrics Framework - Designing a TOM-level performance dashboard
- Defining lagging and leading indicators
- Building balanced scorecards for operating units
- Setting threshold, target, and stretch metrics
- Aligning incentives to operating model outcomes
- Tracking cost, quality, speed, and agility
- Reporting rhythm design - daily, weekly, monthly cadences
- Using metrics to trigger course correction
- Designing feedback loops for continuous refinement
- Linking performance to accountability and governance
Module 9: Operating Model Implementation Roadmap - Phasing your TOM rollout - wave planning principles
- Defining minimal viable operating model (MVOM) components
- Creating implementation backlogs and priority pipelines
- Developing dependency and risk heat maps
- Engaging delivery teams early in TOM design
- Setting interim milestones and gating criteria
- Resource allocation and capacity planning
- Integrating with programme and project management offices
- Managing parallel transformation initiatives
- Building momentum through quick wins
Module 10: Governance, Assurance, and Continuous Improvement - Establishing TOM governance bodies and forums
- Defining escalation and decision-making protocols
- Designing operating model health checks
- Conducting regular TOM maturity assessments
- Building feedback mechanisms from frontline teams
- Managing TOM version control and updates
- Using retrospectives to refine the operating model
- Integrating lessons learned into future waves
- Creating a living TOM - principles of adaptability
- Preparing for the next strategic pivot
Module 11: Stakeholder Communication and Buy-in Strategies - Tailoring TOM messaging for different audiences
- Creating compelling narratives for transformation
- Using visuals to simplify complex operating models
- Hosting effective TOM walkthrough sessions
- Managing resistance and gaining alignment
- Building coalitions of advocates across functions
- Developing executive briefs and board presentations
- Communicating progress and value delivery
- Embedding transparency into TOM communication
- Using storytelling to sustain momentum
Module 12: TOM Design Tools and Templates Mastery - Accessing and using the full TOM toolkit library
- Customising canvases for different industries and scales
- Using the Target Operating Model Blueprint Template
- Capability Heat Maps for prioritisation
- Stakeholder Influence Grids
- Process Flow Diagram Templates
- RACI Matrix Generator
- Organisational Design Checklists
- Technology Alignment Scorecards
- Change Readiness Assessment Toolkit
- Performance Dashboard Builder
- Implementation Wave Planner
- Version Control Log for TOM Updates
- Communication Playbook for TOM Rollout
- Feedback Collection and Synthesis Framework
Module 13: Industry-Specific TOM Applications - Designing TOMs for financial services and banking
- Operating models in healthcare and public sector
- TOMs for manufacturing and supply chain
- Retail and consumer goods transformation models
- Technology and SaaS operating architectures
- Energy and utilities - regulated environment design
- Education and not-for-profit operating models
- Cross-border and multinational TOM design
- Startups vs. enterprises - adapting TOMs to scale
- Merger and acquisition integration operating models
Module 14: TOM Certification Project and Final Review - Overview of the certification project requirements
- Selecting your TOM scope - business unit, function, or enterprise
- Conducting a mini-current state assessment
- Defining your future-state vision and objectives
- Building your capability map and value streams
- Designing organisational structure and governance
- Integrating technology and data architecture
- Developing performance metrics and feedback loops
- Creating your implementation wave plan
- Finalising your stakeholder communication strategy
- Submitting your complete TOM blueprint
- Receiving expert feedback and validation
- Finalising revisions and approval
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn and professional profiles
- Aligning technology architecture with TOM objectives
- Mapping systems to capabilities and processes
- Identifying technology gaps and integration risks
- Designing for interoperability and modular systems
- Modernisation pathways - legacy rationalisation strategies
- Data as a core operating asset - principles of data governance
- Designing data flows and ownership models
- Using data architecture to enable decision-making
- Integrating analytics and AI readiness into TOM
- Future-proofing technology investments within the operating model
Module 7: People, Culture, and Change Readiness - Assessing cultural readiness for new ways of working
- Identifying culture blockers and enablers
- Designing change adoption pathways within the TOM
- Skills gap analysis and workforce planning
- Defining future leadership behaviours and norms
- Building a continuous improvement mindset
- Engaging middle management as TOM champions
- Designing learning and development pathways
- Measuring change readiness and sentiment
- Embedding psychological safety into operating norms
Module 8: Performance Management and Metrics Framework - Designing a TOM-level performance dashboard
- Defining lagging and leading indicators
- Building balanced scorecards for operating units
- Setting threshold, target, and stretch metrics
- Aligning incentives to operating model outcomes
- Tracking cost, quality, speed, and agility
- Reporting rhythm design - daily, weekly, monthly cadences
- Using metrics to trigger course correction
- Designing feedback loops for continuous refinement
- Linking performance to accountability and governance
Module 9: Operating Model Implementation Roadmap - Phasing your TOM rollout - wave planning principles
- Defining minimal viable operating model (MVOM) components
- Creating implementation backlogs and priority pipelines
- Developing dependency and risk heat maps
- Engaging delivery teams early in TOM design
- Setting interim milestones and gating criteria
- Resource allocation and capacity planning
- Integrating with programme and project management offices
- Managing parallel transformation initiatives
- Building momentum through quick wins
Module 10: Governance, Assurance, and Continuous Improvement - Establishing TOM governance bodies and forums
- Defining escalation and decision-making protocols
- Designing operating model health checks
- Conducting regular TOM maturity assessments
- Building feedback mechanisms from frontline teams
- Managing TOM version control and updates
- Using retrospectives to refine the operating model
- Integrating lessons learned into future waves
- Creating a living TOM - principles of adaptability
- Preparing for the next strategic pivot
Module 11: Stakeholder Communication and Buy-in Strategies - Tailoring TOM messaging for different audiences
- Creating compelling narratives for transformation
- Using visuals to simplify complex operating models
- Hosting effective TOM walkthrough sessions
- Managing resistance and gaining alignment
- Building coalitions of advocates across functions
- Developing executive briefs and board presentations
- Communicating progress and value delivery
- Embedding transparency into TOM communication
- Using storytelling to sustain momentum
Module 12: TOM Design Tools and Templates Mastery - Accessing and using the full TOM toolkit library
- Customising canvases for different industries and scales
- Using the Target Operating Model Blueprint Template
- Capability Heat Maps for prioritisation
- Stakeholder Influence Grids
- Process Flow Diagram Templates
- RACI Matrix Generator
- Organisational Design Checklists
- Technology Alignment Scorecards
- Change Readiness Assessment Toolkit
- Performance Dashboard Builder
- Implementation Wave Planner
- Version Control Log for TOM Updates
- Communication Playbook for TOM Rollout
- Feedback Collection and Synthesis Framework
Module 13: Industry-Specific TOM Applications - Designing TOMs for financial services and banking
- Operating models in healthcare and public sector
- TOMs for manufacturing and supply chain
- Retail and consumer goods transformation models
- Technology and SaaS operating architectures
- Energy and utilities - regulated environment design
- Education and not-for-profit operating models
- Cross-border and multinational TOM design
- Startups vs. enterprises - adapting TOMs to scale
- Merger and acquisition integration operating models
Module 14: TOM Certification Project and Final Review - Overview of the certification project requirements
- Selecting your TOM scope - business unit, function, or enterprise
- Conducting a mini-current state assessment
- Defining your future-state vision and objectives
- Building your capability map and value streams
- Designing organisational structure and governance
- Integrating technology and data architecture
- Developing performance metrics and feedback loops
- Creating your implementation wave plan
- Finalising your stakeholder communication strategy
- Submitting your complete TOM blueprint
- Receiving expert feedback and validation
- Finalising revisions and approval
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn and professional profiles
- Designing a TOM-level performance dashboard
- Defining lagging and leading indicators
- Building balanced scorecards for operating units
- Setting threshold, target, and stretch metrics
- Aligning incentives to operating model outcomes
- Tracking cost, quality, speed, and agility
- Reporting rhythm design - daily, weekly, monthly cadences
- Using metrics to trigger course correction
- Designing feedback loops for continuous refinement
- Linking performance to accountability and governance
Module 9: Operating Model Implementation Roadmap - Phasing your TOM rollout - wave planning principles
- Defining minimal viable operating model (MVOM) components
- Creating implementation backlogs and priority pipelines
- Developing dependency and risk heat maps
- Engaging delivery teams early in TOM design
- Setting interim milestones and gating criteria
- Resource allocation and capacity planning
- Integrating with programme and project management offices
- Managing parallel transformation initiatives
- Building momentum through quick wins
Module 10: Governance, Assurance, and Continuous Improvement - Establishing TOM governance bodies and forums
- Defining escalation and decision-making protocols
- Designing operating model health checks
- Conducting regular TOM maturity assessments
- Building feedback mechanisms from frontline teams
- Managing TOM version control and updates
- Using retrospectives to refine the operating model
- Integrating lessons learned into future waves
- Creating a living TOM - principles of adaptability
- Preparing for the next strategic pivot
Module 11: Stakeholder Communication and Buy-in Strategies - Tailoring TOM messaging for different audiences
- Creating compelling narratives for transformation
- Using visuals to simplify complex operating models
- Hosting effective TOM walkthrough sessions
- Managing resistance and gaining alignment
- Building coalitions of advocates across functions
- Developing executive briefs and board presentations
- Communicating progress and value delivery
- Embedding transparency into TOM communication
- Using storytelling to sustain momentum
Module 12: TOM Design Tools and Templates Mastery - Accessing and using the full TOM toolkit library
- Customising canvases for different industries and scales
- Using the Target Operating Model Blueprint Template
- Capability Heat Maps for prioritisation
- Stakeholder Influence Grids
- Process Flow Diagram Templates
- RACI Matrix Generator
- Organisational Design Checklists
- Technology Alignment Scorecards
- Change Readiness Assessment Toolkit
- Performance Dashboard Builder
- Implementation Wave Planner
- Version Control Log for TOM Updates
- Communication Playbook for TOM Rollout
- Feedback Collection and Synthesis Framework
Module 13: Industry-Specific TOM Applications - Designing TOMs for financial services and banking
- Operating models in healthcare and public sector
- TOMs for manufacturing and supply chain
- Retail and consumer goods transformation models
- Technology and SaaS operating architectures
- Energy and utilities - regulated environment design
- Education and not-for-profit operating models
- Cross-border and multinational TOM design
- Startups vs. enterprises - adapting TOMs to scale
- Merger and acquisition integration operating models
Module 14: TOM Certification Project and Final Review - Overview of the certification project requirements
- Selecting your TOM scope - business unit, function, or enterprise
- Conducting a mini-current state assessment
- Defining your future-state vision and objectives
- Building your capability map and value streams
- Designing organisational structure and governance
- Integrating technology and data architecture
- Developing performance metrics and feedback loops
- Creating your implementation wave plan
- Finalising your stakeholder communication strategy
- Submitting your complete TOM blueprint
- Receiving expert feedback and validation
- Finalising revisions and approval
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn and professional profiles
- Establishing TOM governance bodies and forums
- Defining escalation and decision-making protocols
- Designing operating model health checks
- Conducting regular TOM maturity assessments
- Building feedback mechanisms from frontline teams
- Managing TOM version control and updates
- Using retrospectives to refine the operating model
- Integrating lessons learned into future waves
- Creating a living TOM - principles of adaptability
- Preparing for the next strategic pivot
Module 11: Stakeholder Communication and Buy-in Strategies - Tailoring TOM messaging for different audiences
- Creating compelling narratives for transformation
- Using visuals to simplify complex operating models
- Hosting effective TOM walkthrough sessions
- Managing resistance and gaining alignment
- Building coalitions of advocates across functions
- Developing executive briefs and board presentations
- Communicating progress and value delivery
- Embedding transparency into TOM communication
- Using storytelling to sustain momentum
Module 12: TOM Design Tools and Templates Mastery - Accessing and using the full TOM toolkit library
- Customising canvases for different industries and scales
- Using the Target Operating Model Blueprint Template
- Capability Heat Maps for prioritisation
- Stakeholder Influence Grids
- Process Flow Diagram Templates
- RACI Matrix Generator
- Organisational Design Checklists
- Technology Alignment Scorecards
- Change Readiness Assessment Toolkit
- Performance Dashboard Builder
- Implementation Wave Planner
- Version Control Log for TOM Updates
- Communication Playbook for TOM Rollout
- Feedback Collection and Synthesis Framework
Module 13: Industry-Specific TOM Applications - Designing TOMs for financial services and banking
- Operating models in healthcare and public sector
- TOMs for manufacturing and supply chain
- Retail and consumer goods transformation models
- Technology and SaaS operating architectures
- Energy and utilities - regulated environment design
- Education and not-for-profit operating models
- Cross-border and multinational TOM design
- Startups vs. enterprises - adapting TOMs to scale
- Merger and acquisition integration operating models
Module 14: TOM Certification Project and Final Review - Overview of the certification project requirements
- Selecting your TOM scope - business unit, function, or enterprise
- Conducting a mini-current state assessment
- Defining your future-state vision and objectives
- Building your capability map and value streams
- Designing organisational structure and governance
- Integrating technology and data architecture
- Developing performance metrics and feedback loops
- Creating your implementation wave plan
- Finalising your stakeholder communication strategy
- Submitting your complete TOM blueprint
- Receiving expert feedback and validation
- Finalising revisions and approval
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn and professional profiles
- Accessing and using the full TOM toolkit library
- Customising canvases for different industries and scales
- Using the Target Operating Model Blueprint Template
- Capability Heat Maps for prioritisation
- Stakeholder Influence Grids
- Process Flow Diagram Templates
- RACI Matrix Generator
- Organisational Design Checklists
- Technology Alignment Scorecards
- Change Readiness Assessment Toolkit
- Performance Dashboard Builder
- Implementation Wave Planner
- Version Control Log for TOM Updates
- Communication Playbook for TOM Rollout
- Feedback Collection and Synthesis Framework
Module 13: Industry-Specific TOM Applications - Designing TOMs for financial services and banking
- Operating models in healthcare and public sector
- TOMs for manufacturing and supply chain
- Retail and consumer goods transformation models
- Technology and SaaS operating architectures
- Energy and utilities - regulated environment design
- Education and not-for-profit operating models
- Cross-border and multinational TOM design
- Startups vs. enterprises - adapting TOMs to scale
- Merger and acquisition integration operating models
Module 14: TOM Certification Project and Final Review - Overview of the certification project requirements
- Selecting your TOM scope - business unit, function, or enterprise
- Conducting a mini-current state assessment
- Defining your future-state vision and objectives
- Building your capability map and value streams
- Designing organisational structure and governance
- Integrating technology and data architecture
- Developing performance metrics and feedback loops
- Creating your implementation wave plan
- Finalising your stakeholder communication strategy
- Submitting your complete TOM blueprint
- Receiving expert feedback and validation
- Finalising revisions and approval
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn and professional profiles
- Overview of the certification project requirements
- Selecting your TOM scope - business unit, function, or enterprise
- Conducting a mini-current state assessment
- Defining your future-state vision and objectives
- Building your capability map and value streams
- Designing organisational structure and governance
- Integrating technology and data architecture
- Developing performance metrics and feedback loops
- Creating your implementation wave plan
- Finalising your stakeholder communication strategy
- Submitting your complete TOM blueprint
- Receiving expert feedback and validation
- Finalising revisions and approval
- Earning your Certificate of Completion issued by The Art of Service
- Adding your certification to LinkedIn and professional profiles