Mastering the Target Operating Model Design and Implementation
You're under pressure. Stakeholders demand transformation, but the path forward feels uncertain. You're expected to deliver a future-ready operating model, yet navigating process, people, technology, and governance alignment can feel like solving a puzzle without all the pieces. The cost of getting it wrong? Wasted budget, stalled initiatives, and loss of influence. What if you could walk into your next strategy meeting with a fully articulated, board-ready Target Operating Model that aligns to business goals, secures funding, and drives measurable change? Not just theory, but a practical, proven blueprint you can apply immediately to your organisation. The Mastering the Target Operating Model Design and Implementation course is that blueprint. This is the exact framework senior consultants use to deliver multi-million-dollar transformation programs - distilled into a step-by-step methodology you can implement in as little as 30 days. One recent participant, a Lead Transformation Manager at a global financial institution, used this process to design a TOM that reduced operational costs by 28% and gained executive approval in just two review cycles. She went from being seen as a project executor to a strategic advisor - and earned a promotion within six months. This isn’t about abstract diagrams or academic concepts. It’s about creating a living, actionable model that stakeholders trust, teams can execute, and that delivers measurable ROI from day one. Here’s how this course is structured to help you get there.Course Format & Delivery Details Fully self-paced with immediate online access. Begin the moment you enroll. No fixed start dates, no deadlines, no gatekeeping. Study at your own speed, on your schedule, from any device. On-Demand & Flexible Learning
Designed for busy professionals leading or supporting transformation programs. You’ll complete the course in 20 to 30 hours, with most learners reporting tangible results in under three weeks - including draft TOMs, capability maps, and implementation roadmaps ready for review. Lifetime Access & Continuous Updates
Enroll once, learn forever. You receive lifetime access to all course materials, including every future update. As regulatory demands, industry standards, and best practices evolve, your learning evolves with them - at no extra cost. Global, Mobile-Friendly Access
Access your learning from anywhere in the world, 24/7. Optimised for desktop, tablet, and mobile, so you can progress between meetings, during travel, or from your home office. No downloads required. No compatibility issues. Expert-Led Guidance & Support
You're not learning in isolation. Receive structured guidance through curated frameworks, interactive exercises, and direct access to expert-reviewed templates. Plus, get answers to your specific TOM design challenges through instructor-facilitated support forums, updated weekly. Recognised Certification
Upon completion, earn a Certificate of Completion issued by The Art of Service - a globally trusted name in professional development. This credential is recognised by enterprises, consultancies, and accreditation bodies worldwide, and is actively used by graduates in job applications, promotions, and consulting proposals. Transparent Pricing, Zero Hidden Fees
No surprises. The price you see is the price you pay. One-time fee. No subscriptions. No upsells. No recurring charges. Ever. Secure Payment Options
We accept all major payment methods, including Visa, Mastercard, and PayPal. Transactions are encrypted with enterprise-grade security to protect your data. 100% Satisfaction Guarantee – Satisfied or Refunded
We eliminate your risk. If this course doesn’t meet your expectations, contact us within 30 days for a full refund. No questions asked. This is our promise to you: confidence in every decision. Confirmation & Access Process
After enrollment, you'll receive a confirmation email. Your access details will be sent separately once your course materials are prepared, ensuring a smooth onboarding experience. Will This Work for Me?
Yes - whether you're a business architect, transformation lead, operations director, or consultant. The methodology is role-agnostic and sector-agnostic, built on universal principles of organisational design and change execution. This works even if you've never led a full TOM initiative before, your leadership team is skeptical, or your organisation resists change. The templates, checklists, and governance models are battle-tested across regulated industries, public sector, and global enterprises. One Head of Process Excellence in healthcare used this course to align clinical, administrative, and IT teams around a unified operating model - resulting in a 40% improvement in patient throughput. Another Strategy Lead at a manufacturing firm used the capability mapping technique to win board approval for a digital transformation budget of €12M. You're not just learning concepts. You're applying a field-proven system that turns ambiguity into authority, resistance into alignment, and strategy into execution.
Extensive and Detailed Course Curriculum
Module 1: Foundations of the Target Operating Model - Defining the Target Operating Model (TOM) in modern organisations
- Understanding the difference between current state, future state, and TOM
- Core components of a robust TOM framework
- Linking TOM to enterprise strategy and vision
- Recognising common TOM failure points and how to avoid them
- The role of governance, culture, and operating rhythm in TOM success
- Why TOM design is not a one-size-fits-all exercise
- Identifying internal and external drivers for TOM redesign
- Stakeholder mapping and influence analysis for TOM initiatives
- Establishing success criteria and KPIs early in the design phase
Module 2: Strategic Alignment & Business Context - Translating business strategy into operational requirements
- Conducting a strategic intent workshop with leadership
- Analysing market trends and competitive pressures
- Using SWOT and PESTLE to inform TOM design
- Linking TOM to digital transformation goals
- Aligning TOM with customer experience objectives
- Defining value streams and customer outcomes
- Mapping business capabilities to strategic pillars
- Creating a strategic alignment matrix
- Differentiating between defensive and offensive TOM strategies
Module 3: Current State Assessment & Gap Analysis - Conducting a comprehensive organisational diagnostic
- Process mining techniques to identify inefficiencies
- Assessing technology stack maturity and fit
- Measuring organisational agility and responsiveness
- Analysing workforce skills and capability gaps
- Understanding legacy constraints and technical debt
- Mapping existing roles, responsibilities, and decision rights
- Identifying process bottlenecks and handoff failures
- Documenting pain points across departments
- Visualising the as-is operating model with standard notation
- Using maturity models to benchmark current performance
- Creating a gap scorecard for executive reporting
Module 4: Designing the Future State Operating Model - Establishing future state principles and design rules
- Defining the core architecture of the TOM
- Creating a future state capability map
- Designing end-to-end value streams
- Structuring organisational units for scalability
- Designing decision-making frameworks and escalation paths
- Defining operating rhythms and cadence of meetings
- Modelling cross-functional collaboration patterns
- Designing for resilience, not just efficiency
- Incorporating automation and AI-readiness into TOM
- Designing for customer-centricity and employee experience
- Creating future state process flows with swim lanes
- Mapping roles to processes and capabilities
- Aligning span of control and reporting structures
- Designing a hub-and-spoke model for shared services
Module 5: Process, Technology & Data Architecture Integration - Designing integrated process architectures
- Mapping processes to applications and systems
- Identifying technology enablers for TOM success
- Designing data flow across organisational silos
- Creating a future state data model
- Defining information ownership and stewardship
- Integrating legacy systems with modern platforms
- Designing for cloud readiness and scalability
- Aligning process automation with TOM design
- Using microservices and API strategies in TOM
- Designing cybersecurity and compliance into the model
- Ensuring regulatory adherence (GDPR, SOX, etc.)
- Assessing digital maturity against TOM requirements
- Creating a future state IT operating model
- Designing integration patterns for global operations
Module 6: Organisation Design & Workforce Strategy - Designing future-ready organisational structures
- Defining roles, responsibilities, and accountabilities (RACI)
- Creating a future state organisational chart
- Designing for agility and cross-functional teams
- Structuring centres of excellence and communities of practice
- Designing leadership layers and spans of control
- Mapping talent to future state capabilities
- Identifying critical skills and capability development needs
- Designing workforce transition pathways
- Creating a future state job architecture
- Aligning performance management to TOM goals
- Designing hybrid and remote work models
- Managing union and HR implications
- Designing incentive and recognition frameworks
- Building organisational resilience into design
Module 7: Governance, Decision Rights & Operating Rhythms - Designing governance frameworks for TOM execution
- Defining clear decision rights and escalation paths
- Creating governance bodies and steering committees
- Establishing operating rhythms and meeting cadences
- Designing performance dashboards and KPIs
- Setting up stage-gate review processes
- Defining success metrics for each TOM domain
- Creating accountability maps and sign-off workflows
- Linking governance to risk and compliance
- Designing feedback loops for continuous improvement
- Using balanced scorecards for TOM monitoring
- Establishing change control boards
- Designing escalation protocols for delays and risks
- Ensuring board-level visibility and engagement
- Integrating governance into daily operations
Module 8: Roadmap Development & Implementation Planning - Creating a phased TOM implementation roadmap
- Defining quick wins vs. long-term transformations
- Sequencing initiatives based on impact and feasibility
- Building a business case for each phase
- Estimating costs, resources, and timelines
- Identifying dependencies and critical paths
- Creating a transformation office charter
- Setting up project management frameworks
- Developing migration plans from current to future state
- Designing parallel run and cutover strategies
- Managing interdependencies across departments
- Allocating budget and resources by phase
- Creating a stakeholder communication plan
- Designing transition management workflows
- Using Gantt and milestone charts for tracking
Module 9: Change Management & Stakeholder Engagement - Developing a TOM-specific change management strategy
- Conducting stakeholder analysis and influence mapping
- Designing targeted communication for each audience
- Running leadership alignment workshops
- Creating TOM storytelling templates
- Addressing resistance and building buy-in
- Training needs analysis and development planning
- Designing change networks and ambassadors
- Running pilot programs and proof of concepts
- Managing expectations across business units
- Creating feedback mechanisms for continuous input
- Celebrating milestones and early successes
- Embedding change into organisational culture
- Measuring change adoption and sentiment
- Using ADKAR and Kotter models in TOM rollout
Module 10: Financial Modelling & Business Case Development - Estimating TOM implementation costs
- Quantifying operational savings and efficiencies
- Calculating ROI, payback period, and NPV
- Building a board-ready business case
- Linking TOM outcomes to financial KPIs
- Creating cost-benefit analysis templates
- Identifying tangible and intangible benefits
- Modelling headcount optimisation scenarios
- Forecasting cost of inaction vs. cost of change
- Securing funding through structured proposals
- Presenting to CFOs and finance committees
- Aligning budget cycles with TOM phases
- Using scenario planning for financial resilience
- Building sensitivity analysis into models
- Creating executive summary decks
Module 11: Risk Management & Dependency Planning - Identifying strategic, operational, and technical risks
- Creating a TOM-specific risk register
- Assessing risk likelihood and impact
- Designing mitigation and contingency plans
- Mapping internal and external dependencies
- Integrating risk into governance frameworks
- Using risk heat maps for executive reporting
- Managing third-party and vendor risks
- Designing fallback and rollback strategies
- Ensuring business continuity during transition
- Complying with enterprise risk management standards
- Building risk awareness into team culture
- Tracking risk exposure over time
- Conducting risk review workshops
- Linking risks to insurance and compliance
Module 12: Performance Measurement & Continuous Improvement - Defining leading and lagging KPIs for TOM
- Creating performance dashboards and scorecards
- Setting baseline metrics and improvement targets
- Establishing feedback loops and retrospectives
- Integrating continuous improvement methodologies
- Using Lean, Six Sigma, or Kaizen in TOM context
- Designing regular TOM health checks
- Conducting maturity reassessments
- Monitoring employee and customer satisfaction
- Tracking process efficiency and cycle times
- Analysing cost per transaction or outcome
- Using balanced dashboards for holistic view
- Reporting to executive leadership
- Embedding improvement into operating rhythm
- Linking performance data to future TOM updates
Module 13: TOM Communication & Visualisation Techniques - Crafting compelling TOM narratives for executives
- Using visual storytelling for complex models
- Designing executive summary slides
- Creating TOM overview diagrams and infographics
- Using standard notation (BPMN, ArchiMate, etc.)
- Building interactive TOM dashboards
- Presenting to boards and steering committees
- Facilitating TOM review workshops
- Managing tough questions and challenges
- Using storyboarding techniques for adoption
- Creating TOM playbooks and reference guides
- Documenting assumptions and constraints
- Version controlling TOM artefacts
- Establishing a TOM knowledge repository
- Ensuring consistency across all communications
Module 14: TOM Lifecycle Management & Scalability - Designing the TOM for future adaptability
- Establishing review and refresh cycles
- Creating a TOM governance owner role
- Integrating TOM updates into strategic planning
- Scaling TOM across geographies and divisions
- Adapting TOM for mergers and acquisitions
- Designing modular components for flexibility
- Using TOM to support new market entries
- Ensuring compliance across jurisdictions
- Responding to regulatory changes
- Managing TOM version control and archives
- Conducting post-implementation reviews
- Lessons learned and best practices capture
- Building TOM maturity over time
- Aligning TOM with ESG and sustainability goals
Module 15: Real-World TOM Application & Certification Project - Applying the full TOM methodology to a real or simulated case
- Selecting a business unit or function for TOM design
- Conducting a mini diagnostic and gap analysis
- Designing a complete future state model
- Creating a phased implementation roadmap
- Developing a business case with financials
- Building governance and operating rhythm plans
- Designing change management and communication
- Presenting your TOM to a peer review panel
- Receiving expert feedback on your design
- Iterating based on insights and recommendations
- Finalising your TOM portfolio
- Submitting for certification assessment
- Receiving detailed evaluation criteria
- Earning your Certificate of Completion issued by The Art of Service
Module 1: Foundations of the Target Operating Model - Defining the Target Operating Model (TOM) in modern organisations
- Understanding the difference between current state, future state, and TOM
- Core components of a robust TOM framework
- Linking TOM to enterprise strategy and vision
- Recognising common TOM failure points and how to avoid them
- The role of governance, culture, and operating rhythm in TOM success
- Why TOM design is not a one-size-fits-all exercise
- Identifying internal and external drivers for TOM redesign
- Stakeholder mapping and influence analysis for TOM initiatives
- Establishing success criteria and KPIs early in the design phase
Module 2: Strategic Alignment & Business Context - Translating business strategy into operational requirements
- Conducting a strategic intent workshop with leadership
- Analysing market trends and competitive pressures
- Using SWOT and PESTLE to inform TOM design
- Linking TOM to digital transformation goals
- Aligning TOM with customer experience objectives
- Defining value streams and customer outcomes
- Mapping business capabilities to strategic pillars
- Creating a strategic alignment matrix
- Differentiating between defensive and offensive TOM strategies
Module 3: Current State Assessment & Gap Analysis - Conducting a comprehensive organisational diagnostic
- Process mining techniques to identify inefficiencies
- Assessing technology stack maturity and fit
- Measuring organisational agility and responsiveness
- Analysing workforce skills and capability gaps
- Understanding legacy constraints and technical debt
- Mapping existing roles, responsibilities, and decision rights
- Identifying process bottlenecks and handoff failures
- Documenting pain points across departments
- Visualising the as-is operating model with standard notation
- Using maturity models to benchmark current performance
- Creating a gap scorecard for executive reporting
Module 4: Designing the Future State Operating Model - Establishing future state principles and design rules
- Defining the core architecture of the TOM
- Creating a future state capability map
- Designing end-to-end value streams
- Structuring organisational units for scalability
- Designing decision-making frameworks and escalation paths
- Defining operating rhythms and cadence of meetings
- Modelling cross-functional collaboration patterns
- Designing for resilience, not just efficiency
- Incorporating automation and AI-readiness into TOM
- Designing for customer-centricity and employee experience
- Creating future state process flows with swim lanes
- Mapping roles to processes and capabilities
- Aligning span of control and reporting structures
- Designing a hub-and-spoke model for shared services
Module 5: Process, Technology & Data Architecture Integration - Designing integrated process architectures
- Mapping processes to applications and systems
- Identifying technology enablers for TOM success
- Designing data flow across organisational silos
- Creating a future state data model
- Defining information ownership and stewardship
- Integrating legacy systems with modern platforms
- Designing for cloud readiness and scalability
- Aligning process automation with TOM design
- Using microservices and API strategies in TOM
- Designing cybersecurity and compliance into the model
- Ensuring regulatory adherence (GDPR, SOX, etc.)
- Assessing digital maturity against TOM requirements
- Creating a future state IT operating model
- Designing integration patterns for global operations
Module 6: Organisation Design & Workforce Strategy - Designing future-ready organisational structures
- Defining roles, responsibilities, and accountabilities (RACI)
- Creating a future state organisational chart
- Designing for agility and cross-functional teams
- Structuring centres of excellence and communities of practice
- Designing leadership layers and spans of control
- Mapping talent to future state capabilities
- Identifying critical skills and capability development needs
- Designing workforce transition pathways
- Creating a future state job architecture
- Aligning performance management to TOM goals
- Designing hybrid and remote work models
- Managing union and HR implications
- Designing incentive and recognition frameworks
- Building organisational resilience into design
Module 7: Governance, Decision Rights & Operating Rhythms - Designing governance frameworks for TOM execution
- Defining clear decision rights and escalation paths
- Creating governance bodies and steering committees
- Establishing operating rhythms and meeting cadences
- Designing performance dashboards and KPIs
- Setting up stage-gate review processes
- Defining success metrics for each TOM domain
- Creating accountability maps and sign-off workflows
- Linking governance to risk and compliance
- Designing feedback loops for continuous improvement
- Using balanced scorecards for TOM monitoring
- Establishing change control boards
- Designing escalation protocols for delays and risks
- Ensuring board-level visibility and engagement
- Integrating governance into daily operations
Module 8: Roadmap Development & Implementation Planning - Creating a phased TOM implementation roadmap
- Defining quick wins vs. long-term transformations
- Sequencing initiatives based on impact and feasibility
- Building a business case for each phase
- Estimating costs, resources, and timelines
- Identifying dependencies and critical paths
- Creating a transformation office charter
- Setting up project management frameworks
- Developing migration plans from current to future state
- Designing parallel run and cutover strategies
- Managing interdependencies across departments
- Allocating budget and resources by phase
- Creating a stakeholder communication plan
- Designing transition management workflows
- Using Gantt and milestone charts for tracking
Module 9: Change Management & Stakeholder Engagement - Developing a TOM-specific change management strategy
- Conducting stakeholder analysis and influence mapping
- Designing targeted communication for each audience
- Running leadership alignment workshops
- Creating TOM storytelling templates
- Addressing resistance and building buy-in
- Training needs analysis and development planning
- Designing change networks and ambassadors
- Running pilot programs and proof of concepts
- Managing expectations across business units
- Creating feedback mechanisms for continuous input
- Celebrating milestones and early successes
- Embedding change into organisational culture
- Measuring change adoption and sentiment
- Using ADKAR and Kotter models in TOM rollout
Module 10: Financial Modelling & Business Case Development - Estimating TOM implementation costs
- Quantifying operational savings and efficiencies
- Calculating ROI, payback period, and NPV
- Building a board-ready business case
- Linking TOM outcomes to financial KPIs
- Creating cost-benefit analysis templates
- Identifying tangible and intangible benefits
- Modelling headcount optimisation scenarios
- Forecasting cost of inaction vs. cost of change
- Securing funding through structured proposals
- Presenting to CFOs and finance committees
- Aligning budget cycles with TOM phases
- Using scenario planning for financial resilience
- Building sensitivity analysis into models
- Creating executive summary decks
Module 11: Risk Management & Dependency Planning - Identifying strategic, operational, and technical risks
- Creating a TOM-specific risk register
- Assessing risk likelihood and impact
- Designing mitigation and contingency plans
- Mapping internal and external dependencies
- Integrating risk into governance frameworks
- Using risk heat maps for executive reporting
- Managing third-party and vendor risks
- Designing fallback and rollback strategies
- Ensuring business continuity during transition
- Complying with enterprise risk management standards
- Building risk awareness into team culture
- Tracking risk exposure over time
- Conducting risk review workshops
- Linking risks to insurance and compliance
Module 12: Performance Measurement & Continuous Improvement - Defining leading and lagging KPIs for TOM
- Creating performance dashboards and scorecards
- Setting baseline metrics and improvement targets
- Establishing feedback loops and retrospectives
- Integrating continuous improvement methodologies
- Using Lean, Six Sigma, or Kaizen in TOM context
- Designing regular TOM health checks
- Conducting maturity reassessments
- Monitoring employee and customer satisfaction
- Tracking process efficiency and cycle times
- Analysing cost per transaction or outcome
- Using balanced dashboards for holistic view
- Reporting to executive leadership
- Embedding improvement into operating rhythm
- Linking performance data to future TOM updates
Module 13: TOM Communication & Visualisation Techniques - Crafting compelling TOM narratives for executives
- Using visual storytelling for complex models
- Designing executive summary slides
- Creating TOM overview diagrams and infographics
- Using standard notation (BPMN, ArchiMate, etc.)
- Building interactive TOM dashboards
- Presenting to boards and steering committees
- Facilitating TOM review workshops
- Managing tough questions and challenges
- Using storyboarding techniques for adoption
- Creating TOM playbooks and reference guides
- Documenting assumptions and constraints
- Version controlling TOM artefacts
- Establishing a TOM knowledge repository
- Ensuring consistency across all communications
Module 14: TOM Lifecycle Management & Scalability - Designing the TOM for future adaptability
- Establishing review and refresh cycles
- Creating a TOM governance owner role
- Integrating TOM updates into strategic planning
- Scaling TOM across geographies and divisions
- Adapting TOM for mergers and acquisitions
- Designing modular components for flexibility
- Using TOM to support new market entries
- Ensuring compliance across jurisdictions
- Responding to regulatory changes
- Managing TOM version control and archives
- Conducting post-implementation reviews
- Lessons learned and best practices capture
- Building TOM maturity over time
- Aligning TOM with ESG and sustainability goals
Module 15: Real-World TOM Application & Certification Project - Applying the full TOM methodology to a real or simulated case
- Selecting a business unit or function for TOM design
- Conducting a mini diagnostic and gap analysis
- Designing a complete future state model
- Creating a phased implementation roadmap
- Developing a business case with financials
- Building governance and operating rhythm plans
- Designing change management and communication
- Presenting your TOM to a peer review panel
- Receiving expert feedback on your design
- Iterating based on insights and recommendations
- Finalising your TOM portfolio
- Submitting for certification assessment
- Receiving detailed evaluation criteria
- Earning your Certificate of Completion issued by The Art of Service
- Translating business strategy into operational requirements
- Conducting a strategic intent workshop with leadership
- Analysing market trends and competitive pressures
- Using SWOT and PESTLE to inform TOM design
- Linking TOM to digital transformation goals
- Aligning TOM with customer experience objectives
- Defining value streams and customer outcomes
- Mapping business capabilities to strategic pillars
- Creating a strategic alignment matrix
- Differentiating between defensive and offensive TOM strategies
Module 3: Current State Assessment & Gap Analysis - Conducting a comprehensive organisational diagnostic
- Process mining techniques to identify inefficiencies
- Assessing technology stack maturity and fit
- Measuring organisational agility and responsiveness
- Analysing workforce skills and capability gaps
- Understanding legacy constraints and technical debt
- Mapping existing roles, responsibilities, and decision rights
- Identifying process bottlenecks and handoff failures
- Documenting pain points across departments
- Visualising the as-is operating model with standard notation
- Using maturity models to benchmark current performance
- Creating a gap scorecard for executive reporting
Module 4: Designing the Future State Operating Model - Establishing future state principles and design rules
- Defining the core architecture of the TOM
- Creating a future state capability map
- Designing end-to-end value streams
- Structuring organisational units for scalability
- Designing decision-making frameworks and escalation paths
- Defining operating rhythms and cadence of meetings
- Modelling cross-functional collaboration patterns
- Designing for resilience, not just efficiency
- Incorporating automation and AI-readiness into TOM
- Designing for customer-centricity and employee experience
- Creating future state process flows with swim lanes
- Mapping roles to processes and capabilities
- Aligning span of control and reporting structures
- Designing a hub-and-spoke model for shared services
Module 5: Process, Technology & Data Architecture Integration - Designing integrated process architectures
- Mapping processes to applications and systems
- Identifying technology enablers for TOM success
- Designing data flow across organisational silos
- Creating a future state data model
- Defining information ownership and stewardship
- Integrating legacy systems with modern platforms
- Designing for cloud readiness and scalability
- Aligning process automation with TOM design
- Using microservices and API strategies in TOM
- Designing cybersecurity and compliance into the model
- Ensuring regulatory adherence (GDPR, SOX, etc.)
- Assessing digital maturity against TOM requirements
- Creating a future state IT operating model
- Designing integration patterns for global operations
Module 6: Organisation Design & Workforce Strategy - Designing future-ready organisational structures
- Defining roles, responsibilities, and accountabilities (RACI)
- Creating a future state organisational chart
- Designing for agility and cross-functional teams
- Structuring centres of excellence and communities of practice
- Designing leadership layers and spans of control
- Mapping talent to future state capabilities
- Identifying critical skills and capability development needs
- Designing workforce transition pathways
- Creating a future state job architecture
- Aligning performance management to TOM goals
- Designing hybrid and remote work models
- Managing union and HR implications
- Designing incentive and recognition frameworks
- Building organisational resilience into design
Module 7: Governance, Decision Rights & Operating Rhythms - Designing governance frameworks for TOM execution
- Defining clear decision rights and escalation paths
- Creating governance bodies and steering committees
- Establishing operating rhythms and meeting cadences
- Designing performance dashboards and KPIs
- Setting up stage-gate review processes
- Defining success metrics for each TOM domain
- Creating accountability maps and sign-off workflows
- Linking governance to risk and compliance
- Designing feedback loops for continuous improvement
- Using balanced scorecards for TOM monitoring
- Establishing change control boards
- Designing escalation protocols for delays and risks
- Ensuring board-level visibility and engagement
- Integrating governance into daily operations
Module 8: Roadmap Development & Implementation Planning - Creating a phased TOM implementation roadmap
- Defining quick wins vs. long-term transformations
- Sequencing initiatives based on impact and feasibility
- Building a business case for each phase
- Estimating costs, resources, and timelines
- Identifying dependencies and critical paths
- Creating a transformation office charter
- Setting up project management frameworks
- Developing migration plans from current to future state
- Designing parallel run and cutover strategies
- Managing interdependencies across departments
- Allocating budget and resources by phase
- Creating a stakeholder communication plan
- Designing transition management workflows
- Using Gantt and milestone charts for tracking
Module 9: Change Management & Stakeholder Engagement - Developing a TOM-specific change management strategy
- Conducting stakeholder analysis and influence mapping
- Designing targeted communication for each audience
- Running leadership alignment workshops
- Creating TOM storytelling templates
- Addressing resistance and building buy-in
- Training needs analysis and development planning
- Designing change networks and ambassadors
- Running pilot programs and proof of concepts
- Managing expectations across business units
- Creating feedback mechanisms for continuous input
- Celebrating milestones and early successes
- Embedding change into organisational culture
- Measuring change adoption and sentiment
- Using ADKAR and Kotter models in TOM rollout
Module 10: Financial Modelling & Business Case Development - Estimating TOM implementation costs
- Quantifying operational savings and efficiencies
- Calculating ROI, payback period, and NPV
- Building a board-ready business case
- Linking TOM outcomes to financial KPIs
- Creating cost-benefit analysis templates
- Identifying tangible and intangible benefits
- Modelling headcount optimisation scenarios
- Forecasting cost of inaction vs. cost of change
- Securing funding through structured proposals
- Presenting to CFOs and finance committees
- Aligning budget cycles with TOM phases
- Using scenario planning for financial resilience
- Building sensitivity analysis into models
- Creating executive summary decks
Module 11: Risk Management & Dependency Planning - Identifying strategic, operational, and technical risks
- Creating a TOM-specific risk register
- Assessing risk likelihood and impact
- Designing mitigation and contingency plans
- Mapping internal and external dependencies
- Integrating risk into governance frameworks
- Using risk heat maps for executive reporting
- Managing third-party and vendor risks
- Designing fallback and rollback strategies
- Ensuring business continuity during transition
- Complying with enterprise risk management standards
- Building risk awareness into team culture
- Tracking risk exposure over time
- Conducting risk review workshops
- Linking risks to insurance and compliance
Module 12: Performance Measurement & Continuous Improvement - Defining leading and lagging KPIs for TOM
- Creating performance dashboards and scorecards
- Setting baseline metrics and improvement targets
- Establishing feedback loops and retrospectives
- Integrating continuous improvement methodologies
- Using Lean, Six Sigma, or Kaizen in TOM context
- Designing regular TOM health checks
- Conducting maturity reassessments
- Monitoring employee and customer satisfaction
- Tracking process efficiency and cycle times
- Analysing cost per transaction or outcome
- Using balanced dashboards for holistic view
- Reporting to executive leadership
- Embedding improvement into operating rhythm
- Linking performance data to future TOM updates
Module 13: TOM Communication & Visualisation Techniques - Crafting compelling TOM narratives for executives
- Using visual storytelling for complex models
- Designing executive summary slides
- Creating TOM overview diagrams and infographics
- Using standard notation (BPMN, ArchiMate, etc.)
- Building interactive TOM dashboards
- Presenting to boards and steering committees
- Facilitating TOM review workshops
- Managing tough questions and challenges
- Using storyboarding techniques for adoption
- Creating TOM playbooks and reference guides
- Documenting assumptions and constraints
- Version controlling TOM artefacts
- Establishing a TOM knowledge repository
- Ensuring consistency across all communications
Module 14: TOM Lifecycle Management & Scalability - Designing the TOM for future adaptability
- Establishing review and refresh cycles
- Creating a TOM governance owner role
- Integrating TOM updates into strategic planning
- Scaling TOM across geographies and divisions
- Adapting TOM for mergers and acquisitions
- Designing modular components for flexibility
- Using TOM to support new market entries
- Ensuring compliance across jurisdictions
- Responding to regulatory changes
- Managing TOM version control and archives
- Conducting post-implementation reviews
- Lessons learned and best practices capture
- Building TOM maturity over time
- Aligning TOM with ESG and sustainability goals
Module 15: Real-World TOM Application & Certification Project - Applying the full TOM methodology to a real or simulated case
- Selecting a business unit or function for TOM design
- Conducting a mini diagnostic and gap analysis
- Designing a complete future state model
- Creating a phased implementation roadmap
- Developing a business case with financials
- Building governance and operating rhythm plans
- Designing change management and communication
- Presenting your TOM to a peer review panel
- Receiving expert feedback on your design
- Iterating based on insights and recommendations
- Finalising your TOM portfolio
- Submitting for certification assessment
- Receiving detailed evaluation criteria
- Earning your Certificate of Completion issued by The Art of Service
- Establishing future state principles and design rules
- Defining the core architecture of the TOM
- Creating a future state capability map
- Designing end-to-end value streams
- Structuring organisational units for scalability
- Designing decision-making frameworks and escalation paths
- Defining operating rhythms and cadence of meetings
- Modelling cross-functional collaboration patterns
- Designing for resilience, not just efficiency
- Incorporating automation and AI-readiness into TOM
- Designing for customer-centricity and employee experience
- Creating future state process flows with swim lanes
- Mapping roles to processes and capabilities
- Aligning span of control and reporting structures
- Designing a hub-and-spoke model for shared services
Module 5: Process, Technology & Data Architecture Integration - Designing integrated process architectures
- Mapping processes to applications and systems
- Identifying technology enablers for TOM success
- Designing data flow across organisational silos
- Creating a future state data model
- Defining information ownership and stewardship
- Integrating legacy systems with modern platforms
- Designing for cloud readiness and scalability
- Aligning process automation with TOM design
- Using microservices and API strategies in TOM
- Designing cybersecurity and compliance into the model
- Ensuring regulatory adherence (GDPR, SOX, etc.)
- Assessing digital maturity against TOM requirements
- Creating a future state IT operating model
- Designing integration patterns for global operations
Module 6: Organisation Design & Workforce Strategy - Designing future-ready organisational structures
- Defining roles, responsibilities, and accountabilities (RACI)
- Creating a future state organisational chart
- Designing for agility and cross-functional teams
- Structuring centres of excellence and communities of practice
- Designing leadership layers and spans of control
- Mapping talent to future state capabilities
- Identifying critical skills and capability development needs
- Designing workforce transition pathways
- Creating a future state job architecture
- Aligning performance management to TOM goals
- Designing hybrid and remote work models
- Managing union and HR implications
- Designing incentive and recognition frameworks
- Building organisational resilience into design
Module 7: Governance, Decision Rights & Operating Rhythms - Designing governance frameworks for TOM execution
- Defining clear decision rights and escalation paths
- Creating governance bodies and steering committees
- Establishing operating rhythms and meeting cadences
- Designing performance dashboards and KPIs
- Setting up stage-gate review processes
- Defining success metrics for each TOM domain
- Creating accountability maps and sign-off workflows
- Linking governance to risk and compliance
- Designing feedback loops for continuous improvement
- Using balanced scorecards for TOM monitoring
- Establishing change control boards
- Designing escalation protocols for delays and risks
- Ensuring board-level visibility and engagement
- Integrating governance into daily operations
Module 8: Roadmap Development & Implementation Planning - Creating a phased TOM implementation roadmap
- Defining quick wins vs. long-term transformations
- Sequencing initiatives based on impact and feasibility
- Building a business case for each phase
- Estimating costs, resources, and timelines
- Identifying dependencies and critical paths
- Creating a transformation office charter
- Setting up project management frameworks
- Developing migration plans from current to future state
- Designing parallel run and cutover strategies
- Managing interdependencies across departments
- Allocating budget and resources by phase
- Creating a stakeholder communication plan
- Designing transition management workflows
- Using Gantt and milestone charts for tracking
Module 9: Change Management & Stakeholder Engagement - Developing a TOM-specific change management strategy
- Conducting stakeholder analysis and influence mapping
- Designing targeted communication for each audience
- Running leadership alignment workshops
- Creating TOM storytelling templates
- Addressing resistance and building buy-in
- Training needs analysis and development planning
- Designing change networks and ambassadors
- Running pilot programs and proof of concepts
- Managing expectations across business units
- Creating feedback mechanisms for continuous input
- Celebrating milestones and early successes
- Embedding change into organisational culture
- Measuring change adoption and sentiment
- Using ADKAR and Kotter models in TOM rollout
Module 10: Financial Modelling & Business Case Development - Estimating TOM implementation costs
- Quantifying operational savings and efficiencies
- Calculating ROI, payback period, and NPV
- Building a board-ready business case
- Linking TOM outcomes to financial KPIs
- Creating cost-benefit analysis templates
- Identifying tangible and intangible benefits
- Modelling headcount optimisation scenarios
- Forecasting cost of inaction vs. cost of change
- Securing funding through structured proposals
- Presenting to CFOs and finance committees
- Aligning budget cycles with TOM phases
- Using scenario planning for financial resilience
- Building sensitivity analysis into models
- Creating executive summary decks
Module 11: Risk Management & Dependency Planning - Identifying strategic, operational, and technical risks
- Creating a TOM-specific risk register
- Assessing risk likelihood and impact
- Designing mitigation and contingency plans
- Mapping internal and external dependencies
- Integrating risk into governance frameworks
- Using risk heat maps for executive reporting
- Managing third-party and vendor risks
- Designing fallback and rollback strategies
- Ensuring business continuity during transition
- Complying with enterprise risk management standards
- Building risk awareness into team culture
- Tracking risk exposure over time
- Conducting risk review workshops
- Linking risks to insurance and compliance
Module 12: Performance Measurement & Continuous Improvement - Defining leading and lagging KPIs for TOM
- Creating performance dashboards and scorecards
- Setting baseline metrics and improvement targets
- Establishing feedback loops and retrospectives
- Integrating continuous improvement methodologies
- Using Lean, Six Sigma, or Kaizen in TOM context
- Designing regular TOM health checks
- Conducting maturity reassessments
- Monitoring employee and customer satisfaction
- Tracking process efficiency and cycle times
- Analysing cost per transaction or outcome
- Using balanced dashboards for holistic view
- Reporting to executive leadership
- Embedding improvement into operating rhythm
- Linking performance data to future TOM updates
Module 13: TOM Communication & Visualisation Techniques - Crafting compelling TOM narratives for executives
- Using visual storytelling for complex models
- Designing executive summary slides
- Creating TOM overview diagrams and infographics
- Using standard notation (BPMN, ArchiMate, etc.)
- Building interactive TOM dashboards
- Presenting to boards and steering committees
- Facilitating TOM review workshops
- Managing tough questions and challenges
- Using storyboarding techniques for adoption
- Creating TOM playbooks and reference guides
- Documenting assumptions and constraints
- Version controlling TOM artefacts
- Establishing a TOM knowledge repository
- Ensuring consistency across all communications
Module 14: TOM Lifecycle Management & Scalability - Designing the TOM for future adaptability
- Establishing review and refresh cycles
- Creating a TOM governance owner role
- Integrating TOM updates into strategic planning
- Scaling TOM across geographies and divisions
- Adapting TOM for mergers and acquisitions
- Designing modular components for flexibility
- Using TOM to support new market entries
- Ensuring compliance across jurisdictions
- Responding to regulatory changes
- Managing TOM version control and archives
- Conducting post-implementation reviews
- Lessons learned and best practices capture
- Building TOM maturity over time
- Aligning TOM with ESG and sustainability goals
Module 15: Real-World TOM Application & Certification Project - Applying the full TOM methodology to a real or simulated case
- Selecting a business unit or function for TOM design
- Conducting a mini diagnostic and gap analysis
- Designing a complete future state model
- Creating a phased implementation roadmap
- Developing a business case with financials
- Building governance and operating rhythm plans
- Designing change management and communication
- Presenting your TOM to a peer review panel
- Receiving expert feedback on your design
- Iterating based on insights and recommendations
- Finalising your TOM portfolio
- Submitting for certification assessment
- Receiving detailed evaluation criteria
- Earning your Certificate of Completion issued by The Art of Service
- Designing future-ready organisational structures
- Defining roles, responsibilities, and accountabilities (RACI)
- Creating a future state organisational chart
- Designing for agility and cross-functional teams
- Structuring centres of excellence and communities of practice
- Designing leadership layers and spans of control
- Mapping talent to future state capabilities
- Identifying critical skills and capability development needs
- Designing workforce transition pathways
- Creating a future state job architecture
- Aligning performance management to TOM goals
- Designing hybrid and remote work models
- Managing union and HR implications
- Designing incentive and recognition frameworks
- Building organisational resilience into design
Module 7: Governance, Decision Rights & Operating Rhythms - Designing governance frameworks for TOM execution
- Defining clear decision rights and escalation paths
- Creating governance bodies and steering committees
- Establishing operating rhythms and meeting cadences
- Designing performance dashboards and KPIs
- Setting up stage-gate review processes
- Defining success metrics for each TOM domain
- Creating accountability maps and sign-off workflows
- Linking governance to risk and compliance
- Designing feedback loops for continuous improvement
- Using balanced scorecards for TOM monitoring
- Establishing change control boards
- Designing escalation protocols for delays and risks
- Ensuring board-level visibility and engagement
- Integrating governance into daily operations
Module 8: Roadmap Development & Implementation Planning - Creating a phased TOM implementation roadmap
- Defining quick wins vs. long-term transformations
- Sequencing initiatives based on impact and feasibility
- Building a business case for each phase
- Estimating costs, resources, and timelines
- Identifying dependencies and critical paths
- Creating a transformation office charter
- Setting up project management frameworks
- Developing migration plans from current to future state
- Designing parallel run and cutover strategies
- Managing interdependencies across departments
- Allocating budget and resources by phase
- Creating a stakeholder communication plan
- Designing transition management workflows
- Using Gantt and milestone charts for tracking
Module 9: Change Management & Stakeholder Engagement - Developing a TOM-specific change management strategy
- Conducting stakeholder analysis and influence mapping
- Designing targeted communication for each audience
- Running leadership alignment workshops
- Creating TOM storytelling templates
- Addressing resistance and building buy-in
- Training needs analysis and development planning
- Designing change networks and ambassadors
- Running pilot programs and proof of concepts
- Managing expectations across business units
- Creating feedback mechanisms for continuous input
- Celebrating milestones and early successes
- Embedding change into organisational culture
- Measuring change adoption and sentiment
- Using ADKAR and Kotter models in TOM rollout
Module 10: Financial Modelling & Business Case Development - Estimating TOM implementation costs
- Quantifying operational savings and efficiencies
- Calculating ROI, payback period, and NPV
- Building a board-ready business case
- Linking TOM outcomes to financial KPIs
- Creating cost-benefit analysis templates
- Identifying tangible and intangible benefits
- Modelling headcount optimisation scenarios
- Forecasting cost of inaction vs. cost of change
- Securing funding through structured proposals
- Presenting to CFOs and finance committees
- Aligning budget cycles with TOM phases
- Using scenario planning for financial resilience
- Building sensitivity analysis into models
- Creating executive summary decks
Module 11: Risk Management & Dependency Planning - Identifying strategic, operational, and technical risks
- Creating a TOM-specific risk register
- Assessing risk likelihood and impact
- Designing mitigation and contingency plans
- Mapping internal and external dependencies
- Integrating risk into governance frameworks
- Using risk heat maps for executive reporting
- Managing third-party and vendor risks
- Designing fallback and rollback strategies
- Ensuring business continuity during transition
- Complying with enterprise risk management standards
- Building risk awareness into team culture
- Tracking risk exposure over time
- Conducting risk review workshops
- Linking risks to insurance and compliance
Module 12: Performance Measurement & Continuous Improvement - Defining leading and lagging KPIs for TOM
- Creating performance dashboards and scorecards
- Setting baseline metrics and improvement targets
- Establishing feedback loops and retrospectives
- Integrating continuous improvement methodologies
- Using Lean, Six Sigma, or Kaizen in TOM context
- Designing regular TOM health checks
- Conducting maturity reassessments
- Monitoring employee and customer satisfaction
- Tracking process efficiency and cycle times
- Analysing cost per transaction or outcome
- Using balanced dashboards for holistic view
- Reporting to executive leadership
- Embedding improvement into operating rhythm
- Linking performance data to future TOM updates
Module 13: TOM Communication & Visualisation Techniques - Crafting compelling TOM narratives for executives
- Using visual storytelling for complex models
- Designing executive summary slides
- Creating TOM overview diagrams and infographics
- Using standard notation (BPMN, ArchiMate, etc.)
- Building interactive TOM dashboards
- Presenting to boards and steering committees
- Facilitating TOM review workshops
- Managing tough questions and challenges
- Using storyboarding techniques for adoption
- Creating TOM playbooks and reference guides
- Documenting assumptions and constraints
- Version controlling TOM artefacts
- Establishing a TOM knowledge repository
- Ensuring consistency across all communications
Module 14: TOM Lifecycle Management & Scalability - Designing the TOM for future adaptability
- Establishing review and refresh cycles
- Creating a TOM governance owner role
- Integrating TOM updates into strategic planning
- Scaling TOM across geographies and divisions
- Adapting TOM for mergers and acquisitions
- Designing modular components for flexibility
- Using TOM to support new market entries
- Ensuring compliance across jurisdictions
- Responding to regulatory changes
- Managing TOM version control and archives
- Conducting post-implementation reviews
- Lessons learned and best practices capture
- Building TOM maturity over time
- Aligning TOM with ESG and sustainability goals
Module 15: Real-World TOM Application & Certification Project - Applying the full TOM methodology to a real or simulated case
- Selecting a business unit or function for TOM design
- Conducting a mini diagnostic and gap analysis
- Designing a complete future state model
- Creating a phased implementation roadmap
- Developing a business case with financials
- Building governance and operating rhythm plans
- Designing change management and communication
- Presenting your TOM to a peer review panel
- Receiving expert feedback on your design
- Iterating based on insights and recommendations
- Finalising your TOM portfolio
- Submitting for certification assessment
- Receiving detailed evaluation criteria
- Earning your Certificate of Completion issued by The Art of Service
- Creating a phased TOM implementation roadmap
- Defining quick wins vs. long-term transformations
- Sequencing initiatives based on impact and feasibility
- Building a business case for each phase
- Estimating costs, resources, and timelines
- Identifying dependencies and critical paths
- Creating a transformation office charter
- Setting up project management frameworks
- Developing migration plans from current to future state
- Designing parallel run and cutover strategies
- Managing interdependencies across departments
- Allocating budget and resources by phase
- Creating a stakeholder communication plan
- Designing transition management workflows
- Using Gantt and milestone charts for tracking
Module 9: Change Management & Stakeholder Engagement - Developing a TOM-specific change management strategy
- Conducting stakeholder analysis and influence mapping
- Designing targeted communication for each audience
- Running leadership alignment workshops
- Creating TOM storytelling templates
- Addressing resistance and building buy-in
- Training needs analysis and development planning
- Designing change networks and ambassadors
- Running pilot programs and proof of concepts
- Managing expectations across business units
- Creating feedback mechanisms for continuous input
- Celebrating milestones and early successes
- Embedding change into organisational culture
- Measuring change adoption and sentiment
- Using ADKAR and Kotter models in TOM rollout
Module 10: Financial Modelling & Business Case Development - Estimating TOM implementation costs
- Quantifying operational savings and efficiencies
- Calculating ROI, payback period, and NPV
- Building a board-ready business case
- Linking TOM outcomes to financial KPIs
- Creating cost-benefit analysis templates
- Identifying tangible and intangible benefits
- Modelling headcount optimisation scenarios
- Forecasting cost of inaction vs. cost of change
- Securing funding through structured proposals
- Presenting to CFOs and finance committees
- Aligning budget cycles with TOM phases
- Using scenario planning for financial resilience
- Building sensitivity analysis into models
- Creating executive summary decks
Module 11: Risk Management & Dependency Planning - Identifying strategic, operational, and technical risks
- Creating a TOM-specific risk register
- Assessing risk likelihood and impact
- Designing mitigation and contingency plans
- Mapping internal and external dependencies
- Integrating risk into governance frameworks
- Using risk heat maps for executive reporting
- Managing third-party and vendor risks
- Designing fallback and rollback strategies
- Ensuring business continuity during transition
- Complying with enterprise risk management standards
- Building risk awareness into team culture
- Tracking risk exposure over time
- Conducting risk review workshops
- Linking risks to insurance and compliance
Module 12: Performance Measurement & Continuous Improvement - Defining leading and lagging KPIs for TOM
- Creating performance dashboards and scorecards
- Setting baseline metrics and improvement targets
- Establishing feedback loops and retrospectives
- Integrating continuous improvement methodologies
- Using Lean, Six Sigma, or Kaizen in TOM context
- Designing regular TOM health checks
- Conducting maturity reassessments
- Monitoring employee and customer satisfaction
- Tracking process efficiency and cycle times
- Analysing cost per transaction or outcome
- Using balanced dashboards for holistic view
- Reporting to executive leadership
- Embedding improvement into operating rhythm
- Linking performance data to future TOM updates
Module 13: TOM Communication & Visualisation Techniques - Crafting compelling TOM narratives for executives
- Using visual storytelling for complex models
- Designing executive summary slides
- Creating TOM overview diagrams and infographics
- Using standard notation (BPMN, ArchiMate, etc.)
- Building interactive TOM dashboards
- Presenting to boards and steering committees
- Facilitating TOM review workshops
- Managing tough questions and challenges
- Using storyboarding techniques for adoption
- Creating TOM playbooks and reference guides
- Documenting assumptions and constraints
- Version controlling TOM artefacts
- Establishing a TOM knowledge repository
- Ensuring consistency across all communications
Module 14: TOM Lifecycle Management & Scalability - Designing the TOM for future adaptability
- Establishing review and refresh cycles
- Creating a TOM governance owner role
- Integrating TOM updates into strategic planning
- Scaling TOM across geographies and divisions
- Adapting TOM for mergers and acquisitions
- Designing modular components for flexibility
- Using TOM to support new market entries
- Ensuring compliance across jurisdictions
- Responding to regulatory changes
- Managing TOM version control and archives
- Conducting post-implementation reviews
- Lessons learned and best practices capture
- Building TOM maturity over time
- Aligning TOM with ESG and sustainability goals
Module 15: Real-World TOM Application & Certification Project - Applying the full TOM methodology to a real or simulated case
- Selecting a business unit or function for TOM design
- Conducting a mini diagnostic and gap analysis
- Designing a complete future state model
- Creating a phased implementation roadmap
- Developing a business case with financials
- Building governance and operating rhythm plans
- Designing change management and communication
- Presenting your TOM to a peer review panel
- Receiving expert feedback on your design
- Iterating based on insights and recommendations
- Finalising your TOM portfolio
- Submitting for certification assessment
- Receiving detailed evaluation criteria
- Earning your Certificate of Completion issued by The Art of Service
- Estimating TOM implementation costs
- Quantifying operational savings and efficiencies
- Calculating ROI, payback period, and NPV
- Building a board-ready business case
- Linking TOM outcomes to financial KPIs
- Creating cost-benefit analysis templates
- Identifying tangible and intangible benefits
- Modelling headcount optimisation scenarios
- Forecasting cost of inaction vs. cost of change
- Securing funding through structured proposals
- Presenting to CFOs and finance committees
- Aligning budget cycles with TOM phases
- Using scenario planning for financial resilience
- Building sensitivity analysis into models
- Creating executive summary decks
Module 11: Risk Management & Dependency Planning - Identifying strategic, operational, and technical risks
- Creating a TOM-specific risk register
- Assessing risk likelihood and impact
- Designing mitigation and contingency plans
- Mapping internal and external dependencies
- Integrating risk into governance frameworks
- Using risk heat maps for executive reporting
- Managing third-party and vendor risks
- Designing fallback and rollback strategies
- Ensuring business continuity during transition
- Complying with enterprise risk management standards
- Building risk awareness into team culture
- Tracking risk exposure over time
- Conducting risk review workshops
- Linking risks to insurance and compliance
Module 12: Performance Measurement & Continuous Improvement - Defining leading and lagging KPIs for TOM
- Creating performance dashboards and scorecards
- Setting baseline metrics and improvement targets
- Establishing feedback loops and retrospectives
- Integrating continuous improvement methodologies
- Using Lean, Six Sigma, or Kaizen in TOM context
- Designing regular TOM health checks
- Conducting maturity reassessments
- Monitoring employee and customer satisfaction
- Tracking process efficiency and cycle times
- Analysing cost per transaction or outcome
- Using balanced dashboards for holistic view
- Reporting to executive leadership
- Embedding improvement into operating rhythm
- Linking performance data to future TOM updates
Module 13: TOM Communication & Visualisation Techniques - Crafting compelling TOM narratives for executives
- Using visual storytelling for complex models
- Designing executive summary slides
- Creating TOM overview diagrams and infographics
- Using standard notation (BPMN, ArchiMate, etc.)
- Building interactive TOM dashboards
- Presenting to boards and steering committees
- Facilitating TOM review workshops
- Managing tough questions and challenges
- Using storyboarding techniques for adoption
- Creating TOM playbooks and reference guides
- Documenting assumptions and constraints
- Version controlling TOM artefacts
- Establishing a TOM knowledge repository
- Ensuring consistency across all communications
Module 14: TOM Lifecycle Management & Scalability - Designing the TOM for future adaptability
- Establishing review and refresh cycles
- Creating a TOM governance owner role
- Integrating TOM updates into strategic planning
- Scaling TOM across geographies and divisions
- Adapting TOM for mergers and acquisitions
- Designing modular components for flexibility
- Using TOM to support new market entries
- Ensuring compliance across jurisdictions
- Responding to regulatory changes
- Managing TOM version control and archives
- Conducting post-implementation reviews
- Lessons learned and best practices capture
- Building TOM maturity over time
- Aligning TOM with ESG and sustainability goals
Module 15: Real-World TOM Application & Certification Project - Applying the full TOM methodology to a real or simulated case
- Selecting a business unit or function for TOM design
- Conducting a mini diagnostic and gap analysis
- Designing a complete future state model
- Creating a phased implementation roadmap
- Developing a business case with financials
- Building governance and operating rhythm plans
- Designing change management and communication
- Presenting your TOM to a peer review panel
- Receiving expert feedback on your design
- Iterating based on insights and recommendations
- Finalising your TOM portfolio
- Submitting for certification assessment
- Receiving detailed evaluation criteria
- Earning your Certificate of Completion issued by The Art of Service
- Defining leading and lagging KPIs for TOM
- Creating performance dashboards and scorecards
- Setting baseline metrics and improvement targets
- Establishing feedback loops and retrospectives
- Integrating continuous improvement methodologies
- Using Lean, Six Sigma, or Kaizen in TOM context
- Designing regular TOM health checks
- Conducting maturity reassessments
- Monitoring employee and customer satisfaction
- Tracking process efficiency and cycle times
- Analysing cost per transaction or outcome
- Using balanced dashboards for holistic view
- Reporting to executive leadership
- Embedding improvement into operating rhythm
- Linking performance data to future TOM updates
Module 13: TOM Communication & Visualisation Techniques - Crafting compelling TOM narratives for executives
- Using visual storytelling for complex models
- Designing executive summary slides
- Creating TOM overview diagrams and infographics
- Using standard notation (BPMN, ArchiMate, etc.)
- Building interactive TOM dashboards
- Presenting to boards and steering committees
- Facilitating TOM review workshops
- Managing tough questions and challenges
- Using storyboarding techniques for adoption
- Creating TOM playbooks and reference guides
- Documenting assumptions and constraints
- Version controlling TOM artefacts
- Establishing a TOM knowledge repository
- Ensuring consistency across all communications
Module 14: TOM Lifecycle Management & Scalability - Designing the TOM for future adaptability
- Establishing review and refresh cycles
- Creating a TOM governance owner role
- Integrating TOM updates into strategic planning
- Scaling TOM across geographies and divisions
- Adapting TOM for mergers and acquisitions
- Designing modular components for flexibility
- Using TOM to support new market entries
- Ensuring compliance across jurisdictions
- Responding to regulatory changes
- Managing TOM version control and archives
- Conducting post-implementation reviews
- Lessons learned and best practices capture
- Building TOM maturity over time
- Aligning TOM with ESG and sustainability goals
Module 15: Real-World TOM Application & Certification Project - Applying the full TOM methodology to a real or simulated case
- Selecting a business unit or function for TOM design
- Conducting a mini diagnostic and gap analysis
- Designing a complete future state model
- Creating a phased implementation roadmap
- Developing a business case with financials
- Building governance and operating rhythm plans
- Designing change management and communication
- Presenting your TOM to a peer review panel
- Receiving expert feedback on your design
- Iterating based on insights and recommendations
- Finalising your TOM portfolio
- Submitting for certification assessment
- Receiving detailed evaluation criteria
- Earning your Certificate of Completion issued by The Art of Service
- Designing the TOM for future adaptability
- Establishing review and refresh cycles
- Creating a TOM governance owner role
- Integrating TOM updates into strategic planning
- Scaling TOM across geographies and divisions
- Adapting TOM for mergers and acquisitions
- Designing modular components for flexibility
- Using TOM to support new market entries
- Ensuring compliance across jurisdictions
- Responding to regulatory changes
- Managing TOM version control and archives
- Conducting post-implementation reviews
- Lessons learned and best practices capture
- Building TOM maturity over time
- Aligning TOM with ESG and sustainability goals