Mastering Workday HCM for HR Leaders: Drive Digital Transformation and Career Acceleration
Course Format & Delivery Details Learn on Your Terms - With Full Confidence and Zero Risk
This course is designed exclusively for HR executives, talent leaders, and strategic HR professionals who are ready to command Workday HCM with precision, lead digital transformation confidently, and unlock career-defining opportunities. Delivered in a self-paced, on-demand format, it offers lifetime access to a deeply practical, expert-crafted curriculum that evolves with the platform and your growing expertise. Instant, Flexible, and Always Accessible
You gain immediate online access upon enrollment, allowing you to begin learning at your convenience. There are no fixed dates, deadlines, or time commitments. The entire course is structured for busy professionals who need clarity without compromise. Most learners complete the program in 6 to 8 weeks with just 4 to 5 hours of focused study per week, and many report seeing immediate improvements in their day-to-day HR operations within the first module. Invest Once, Benefit for Life
You receive lifetime access to all course materials, including future updates at no additional cost. As Workday HCM evolves, your knowledge stays current. Whether you're managing global workforce analytics today or preparing for AI-driven talent strategies tomorrow, this course grows with you. Access is available 24/7 from any device, including smartphones and tablets, ensuring seamless learning whether you’re in the office, at home, or traveling internationally. Direct Support from HR Technology Experts
While the course is self-guided, you are never alone. Dedicated instructor support is available throughout your journey. Submit questions, clarify complex configuration scenarios, or request guidance on implementation best practices. Responses are provided within one business day, ensuring continuity without dependency on live sessions or rigid timelines. A Globally Recognised Credential That Moves Your Career Forward
Upon successful completion, you will earn a Certificate of Completion issued by The Art of Service. This credential is recognised by HR teams, technology leaders, and talent executives worldwide. It validates your advanced understanding of Workday HCM architecture, strategic workforce design, and digital transformation leadership. Employers consistently rank certification as a key differentiator when evaluating internal promotions, digital project ownership, and strategic HR appointments. Transparent, One-Time Pricing - No Hidden Fees
The price you see is the price you pay. There are no monthly subscriptions, no upsells, and no hidden charges. Once enrolled, your access is complete and unrestricted. The course accepts major payment methods including Visa, Mastercard, and PayPal, with secure processing to protect your information. Enroll Risk-Free: 30-Day Satisfied or Refunded Guarantee
We are so confident in the transformative value of this program that we offer a full money-back guarantee. If you engage with the material and find it does not meet your expectations, simply request a refund within 30 days of enrollment. No forms, no hassle, no questions asked. Your investment is protected, and your career advancement is the only goal. Clear, Seamless Onboarding - No Guesswork
After enrolling, you will receive a confirmation email acknowledging your registration. Once your access details are finalised, a separate message will deliver your login credentials and course entry instructions. This ensures a smooth and secure onboarding process, with all materials prepared and ready for your first session. This Works for You - Even If:
- You have never led a Workday implementation but are expected to oversee one
- You’re transitioning from a legacy HRIS and feel behind on cloud-based HCM architecture
- Your organisation is scaling rapidly and you need to align people strategy with system capability
- You’re not technically trained but must collaborate confidently with IT and finance stakeholders
- You lead HR operations but have been passed over for digital leadership roles
Real Leaders, Real Results
“As a CHRO in a mid-sized tech firm, I was handed ownership of our Workday optimisation with no formal training. This course gave me the frameworks, terminology, and strategic maps I needed to lead confidently. Within two months, I redesigned our analytics dashboards and cut reporting delays by 70 percent. The certification also positioned me for a seat on the digital transformation steering committee.” - Elena R., Chief Human Resources Officer, Melbourne “I joined as a Senior HR Analyst with zero Workday experience. After completing this course, I led a reconfiguration of our absence management workflows, reducing payroll discrepancies by 95 percent. My manager cited my new expertise during my promotion to HR Systems Lead.” - James T., HR Systems Lead, Toronto “What impressed me most was the focus on business outcomes, not just technical steps. Every concept links directly to ROI, compliance, or user adoption. I now use the governance models and stakeholder alignment tools daily. This isn’t just training - it’s a strategy playbook.” - Amina K., HR Technology Director, London Built to Eliminate Doubt and Deliver Certainty
Every element of this course has been engineered to remove friction, reduce perceived risk, and maximise your return. From mobile access to certification authority, from real-world scenarios to lifetime updates, this is not just another course - it is a career acceleration system for HR leaders who refuse to be left behind in the digital age.
Extensive and Detailed Course Curriculum
Module 1: Foundations of Workday HCM and the Modern HR Leader - The evolution of HCM and the shift to cloud platforms
- Why Workday HCM dominates enterprise transformation
- Core components of Workday: HCM, Payroll, Benefits, Talent, and more
- Understanding tenant architecture and organisational hierarchy
- Security groups and role-based access design principles
- Standard versus custom roles and their business impact
- Data model fundamentals: Workers, positions, jobs, and job families
- Introduction to business process framework in Workday
- Workday navigation: Home pages, worklets, favourites, and inbox
- Configuring personal settings for efficiency and visibility
- Introduction to reporting: Types, purposes, and basic layout
- Data stewardship and the HR leader’s responsibility
- Compliance and privacy in global Workday deployments
- Understanding audit trails and historical tracking
- Setting up your learning tenant for success
- Common misconceptions about Workday for non-technical leaders
- Building stakeholder credibility through language fluency
- How HR leaders create value beyond data entry and payroll
- Aligning Workday capabilities with strategic HR initiatives
- The role of HR in digital transformation leadership
Module 2: Strategic Workforce Architecture and Organisation Design - Designing organisation structures in Workday: Cost centres, regions, divisions
- Global versus local hierarchy considerations
- Establishing reporting relationships and org ownership
- Managing virtual teams and matrixed reporting
- Effective date management for structural changes
- Best practices for org restructures and mergers
- Position management: Create, fill, and manage roles
- Job profiles and their role in talent mobility
- Defining job codes and job families for consistency
- Workforce planning integration with Workday
- Headcount management and budget alignment
- Workforce analytics: Understanding full-time equivalents
- Leveraging organisation visualisation tools
- Managing complex hierarchies with role-pathing
- Creating and maintaining organisation effectiveness metrics
- Documenting org standards for HR teams and managers
- Using Workday to support agile team models
- Change management for organisational redesign projects
- Implementing governance for org structure updates
- Training HR business partners on structure best practices
Module 3: Security, Compliance, and Scalable Access Governance - Principles of least privilege and role-based access
- Understanding domain security policies
- Building security groups from scratch
- Using composite security for complex rules
- Creating shared security for cross-functional teams
- Operator and approver security for workflows
- Data security policies for sensitive fields
- Compliance with GDPR, CCPA, and other global regulations
- Conducting access reviews and attestation processes
- Segregation of duties and fraud prevention
- Security testing strategies for HR leaders
- Managing third-party access securely
- Integrating security with identity management
- Auditing user access changes over time
- Documenting security standards for audits
- Training local HR teams on access responsibilities
- Handling security during mergers and acquisitions
- Using security dashboards for proactive oversight
- Scaling security as organisations grow internationally
- Working with internal audit and IT security teams
Module 4: Core HR Processes and Employee Lifecycle Management - End-to-end employee lifecycle in Workday
- Pre-hire processes and candidate conversion
- Hiring full-time, part-time, and temporary workers
- Managing interns, contractors, and contingent labour
- Onboarding workflows and checklist management
- Creating and assigning onboarding tasks
- Probation period tracking and review
- Mid-career events: Transfers, promotions, demotions
- Managing job role changes with effective dates
- Pay rate changes and compensation adjustments
- Handling leaves of absence and return-to-work
- Managing sabbaticals and unpaid time off
- Termination processes: Voluntary and involuntary
- Exit interviews and knowledge transfer
- Alumni workers and rehire eligibility
- Data retention policies post-employment
- Global worker management across jurisdictions
- Managing expatriates and global assignments
- Tracking dual roles and overlapping assignments
- Using business processes to standardise lifecycle events
Module 5: Compensation, Payroll, and Financial Integration - Understanding compensation plans and pay components
- Setting up salary grades and ranges
- Merit increase planning and budgeting
- Bonus and incentive management in Workday
- Stock options and equity compensation basics
- Integration between HCM and Payroll modules
- Understanding earnings codes and deduction types
- Payroll calendars and processing timelines
- Handling off-cycle payments and corrections
- Managing garnishments and court-ordered deductions
- Tax setup and regional compliance
- Payroll data validation and reconciliation
- Financial General Ledger (GL) code alignment
- Cost centre chargeback and transparency
- Pay statement customisation and delivery
- Handling multi-currency and multi-country payroll
- Year-end reporting and tax form generation
- Collaborating with finance and payroll partners
- Budget forecasting and headcount costing
- Reporting on total compensation and cost trends
Module 6: Benefits Administration and Employee Experience - Designing benefits enrolment periods
- Setting up medical, dental, vision plans
- Life insurance and disability coverage
- Retirement and savings plans in Workday
- Flexible spending accounts and HSAs
- COBRA and continuation coverage
- Enrolment workflows and decision support
- Handling open enrolment globally
- Dependent and beneficiary management
- Integration with third-party benefits providers
- Benefits data audits and compliance checks
- Wellness programs and voluntary benefits
- Communicating benefits effectively to employees
- Using analytics to assess benefits utilisation
- Reducing administrative burden through automation
- Personalising employee benefits experience
- Supporting life events: Marriage, birth, adoption
- Generating benefits summaries and reports
- Managing global variance in benefit offerings
- Evaluating benefits ROI and engagement impact
Module 7: Talent Management and Performance Excellence - Performance management framework design
- Setting up review cycles and timelines
- Creating performance goals and objectives
- Calibration meetings and rating standards
- 360-degree feedback collection and analysis
- Managing self-assessments and manager reviews
- Competency frameworks and leadership dimensions
- Development planning and skill gap identification
- Succession planning: Talent pools and readiness
- Identifying high-potential employees
- Leadership pipeline development
- Career pathing and internal mobility tools
- Talent reviews and workforce sculpting
- Diversity and inclusion in talent processes
- Retention risk indicators and intervention
- Using talent dashboards for strategic decisions
- Integrating talent data with compensation
- Managing talent in hybrid and remote settings
- Metrics: Promotion rates, retention, diversity ratios
- Improving manager capability in talent development
Module 8: Reporting, Analytics, and Data Storytelling - Types of reports: Standard, custom, composite
- Understanding report writing basics
- Creating basic reports from templates
- Using query building and criteria filters
- Adding calculated fields and formulas
- Joining data sources across modules
- Formatting reports for executive audiences
- Scheduling and automating report distribution
- Exporting data to CSV, Excel, PDF formats
- Building dashboards for HR leaders
- Using workspaces and home page tiles
- Creating KPIs for HR performance
- Turnover, retention, and flight risk metrics
- Time-to-fill, cost-per-hire, quality-of-hire
- Diversity and inclusion analytics
- Headcount forecasting and trend analysis
- Using calculated fields to track business impact
- Data validation and accuracy checks
- Telling stories with data for leadership
- Publishing reports for stakeholder consumption
Module 9: Workflow Automation and Business Process Design - Understanding business process framework
- Designing workflows for approvals and notifications
- Using route maps and node configurations
- Setting up email and system notifications
- Parallel versus sequential approval chains
- Using flex approvers and dynamic routing
- Adding business process steps and rules
- Configuring task instructions and guidance
- Managing reassignments and delegations
- Testing workflows before deployment
- Handling exceptions and escalations
- Version control and change management
- Documenting workflow standards
- Training managers on workflow responsibilities
- Measuring process efficiency and bottlenecks
- Reducing manual intervention with automation
- Workflow governance and ownership
- Sharing best practices across departments
- Using workflows for compliance and audits
- Integrating workflows with security policies
Module 10: Integration, API, and System Interoperability - Understanding Workday Integration Cloud
- Types of integrations: Inbound, outbound, composite
- Using XPaths and data mappings
- Setting up core connect and cloud connect
- Secure file transfer protocols (SFTP)
- Common integration partners: Payroll, benefits, ATS
- Testing integration scenarios before go-live
- Monitoring integration health and errors
- Using integration system users
- Managing integration authentication
- REST and SOAP API fundamentals
- Event-driven versus scheduled integrations
- Data transformation and validation rules
- Recovery strategies for failed transfers
- Documentation standards for integration teams
- Collaborating with IT and third-party vendors
- Change management for integration updates
- Versioning and regression testing
- Tracking data lineage and audit compliance
- Planning for scalability and volume growth
Module 11: Change Management and HR Service Delivery - Principles of organisational change in HR tech
- Stakeholder identification and influence mapping
- Communicating Workday changes to employees
- Building sponsorship from executive leaders
- Training strategies for HR teams and managers
- Developing user guides and quick reference tools
- Rollout planning: Phased versus big bang
- Managing resistance and adoption barriers
- HR service delivery models in Workday
- Service centre configuration and case management
- Using My Self-Service and Manager Self-Service
- Improving employee experience through UX design
- Measuring user satisfaction and Net Promoter Score
- Reducing HR inquiry volume through automation
- Implementing knowledge base articles and FAQs
- Tracking case resolution times and escalations
- Continuous improvement and feedback loops
- Global support structures and localisation
- Building a culture of self-service adoption
- Metrics: First contact resolution, handle time
Module 12: Certification, Continuous Learning, and Career Advancement - Preparing for the final mastery assessment
- Reviewing key concepts and decision frameworks
- Simulating real-world HR scenarios and solutions
- Accessing certification preparation resources
- Submitting your completion requirement
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to your LinkedIn and resume
- Positioning your expertise for promotions and projects
- Leveraging credential in job interviews and internal talks
- Joining the global alumni community of HR leaders
- Accessing lifetime curriculum updates
- Receiving notifications of new Workday features
- Participating in expert roundtables and forums
- Building a personal Workday knowledge repository
- Continuing professional development roadmap
- Transitioning to Workday consulting or advisory roles
- Leading future implementations or optimisations
- Becoming the go-to Workday authority in your organisation
- Creating a legacy of digital HR excellence
- Using your certification as a foundation for future leadership
Module 1: Foundations of Workday HCM and the Modern HR Leader - The evolution of HCM and the shift to cloud platforms
- Why Workday HCM dominates enterprise transformation
- Core components of Workday: HCM, Payroll, Benefits, Talent, and more
- Understanding tenant architecture and organisational hierarchy
- Security groups and role-based access design principles
- Standard versus custom roles and their business impact
- Data model fundamentals: Workers, positions, jobs, and job families
- Introduction to business process framework in Workday
- Workday navigation: Home pages, worklets, favourites, and inbox
- Configuring personal settings for efficiency and visibility
- Introduction to reporting: Types, purposes, and basic layout
- Data stewardship and the HR leader’s responsibility
- Compliance and privacy in global Workday deployments
- Understanding audit trails and historical tracking
- Setting up your learning tenant for success
- Common misconceptions about Workday for non-technical leaders
- Building stakeholder credibility through language fluency
- How HR leaders create value beyond data entry and payroll
- Aligning Workday capabilities with strategic HR initiatives
- The role of HR in digital transformation leadership
Module 2: Strategic Workforce Architecture and Organisation Design - Designing organisation structures in Workday: Cost centres, regions, divisions
- Global versus local hierarchy considerations
- Establishing reporting relationships and org ownership
- Managing virtual teams and matrixed reporting
- Effective date management for structural changes
- Best practices for org restructures and mergers
- Position management: Create, fill, and manage roles
- Job profiles and their role in talent mobility
- Defining job codes and job families for consistency
- Workforce planning integration with Workday
- Headcount management and budget alignment
- Workforce analytics: Understanding full-time equivalents
- Leveraging organisation visualisation tools
- Managing complex hierarchies with role-pathing
- Creating and maintaining organisation effectiveness metrics
- Documenting org standards for HR teams and managers
- Using Workday to support agile team models
- Change management for organisational redesign projects
- Implementing governance for org structure updates
- Training HR business partners on structure best practices
Module 3: Security, Compliance, and Scalable Access Governance - Principles of least privilege and role-based access
- Understanding domain security policies
- Building security groups from scratch
- Using composite security for complex rules
- Creating shared security for cross-functional teams
- Operator and approver security for workflows
- Data security policies for sensitive fields
- Compliance with GDPR, CCPA, and other global regulations
- Conducting access reviews and attestation processes
- Segregation of duties and fraud prevention
- Security testing strategies for HR leaders
- Managing third-party access securely
- Integrating security with identity management
- Auditing user access changes over time
- Documenting security standards for audits
- Training local HR teams on access responsibilities
- Handling security during mergers and acquisitions
- Using security dashboards for proactive oversight
- Scaling security as organisations grow internationally
- Working with internal audit and IT security teams
Module 4: Core HR Processes and Employee Lifecycle Management - End-to-end employee lifecycle in Workday
- Pre-hire processes and candidate conversion
- Hiring full-time, part-time, and temporary workers
- Managing interns, contractors, and contingent labour
- Onboarding workflows and checklist management
- Creating and assigning onboarding tasks
- Probation period tracking and review
- Mid-career events: Transfers, promotions, demotions
- Managing job role changes with effective dates
- Pay rate changes and compensation adjustments
- Handling leaves of absence and return-to-work
- Managing sabbaticals and unpaid time off
- Termination processes: Voluntary and involuntary
- Exit interviews and knowledge transfer
- Alumni workers and rehire eligibility
- Data retention policies post-employment
- Global worker management across jurisdictions
- Managing expatriates and global assignments
- Tracking dual roles and overlapping assignments
- Using business processes to standardise lifecycle events
Module 5: Compensation, Payroll, and Financial Integration - Understanding compensation plans and pay components
- Setting up salary grades and ranges
- Merit increase planning and budgeting
- Bonus and incentive management in Workday
- Stock options and equity compensation basics
- Integration between HCM and Payroll modules
- Understanding earnings codes and deduction types
- Payroll calendars and processing timelines
- Handling off-cycle payments and corrections
- Managing garnishments and court-ordered deductions
- Tax setup and regional compliance
- Payroll data validation and reconciliation
- Financial General Ledger (GL) code alignment
- Cost centre chargeback and transparency
- Pay statement customisation and delivery
- Handling multi-currency and multi-country payroll
- Year-end reporting and tax form generation
- Collaborating with finance and payroll partners
- Budget forecasting and headcount costing
- Reporting on total compensation and cost trends
Module 6: Benefits Administration and Employee Experience - Designing benefits enrolment periods
- Setting up medical, dental, vision plans
- Life insurance and disability coverage
- Retirement and savings plans in Workday
- Flexible spending accounts and HSAs
- COBRA and continuation coverage
- Enrolment workflows and decision support
- Handling open enrolment globally
- Dependent and beneficiary management
- Integration with third-party benefits providers
- Benefits data audits and compliance checks
- Wellness programs and voluntary benefits
- Communicating benefits effectively to employees
- Using analytics to assess benefits utilisation
- Reducing administrative burden through automation
- Personalising employee benefits experience
- Supporting life events: Marriage, birth, adoption
- Generating benefits summaries and reports
- Managing global variance in benefit offerings
- Evaluating benefits ROI and engagement impact
Module 7: Talent Management and Performance Excellence - Performance management framework design
- Setting up review cycles and timelines
- Creating performance goals and objectives
- Calibration meetings and rating standards
- 360-degree feedback collection and analysis
- Managing self-assessments and manager reviews
- Competency frameworks and leadership dimensions
- Development planning and skill gap identification
- Succession planning: Talent pools and readiness
- Identifying high-potential employees
- Leadership pipeline development
- Career pathing and internal mobility tools
- Talent reviews and workforce sculpting
- Diversity and inclusion in talent processes
- Retention risk indicators and intervention
- Using talent dashboards for strategic decisions
- Integrating talent data with compensation
- Managing talent in hybrid and remote settings
- Metrics: Promotion rates, retention, diversity ratios
- Improving manager capability in talent development
Module 8: Reporting, Analytics, and Data Storytelling - Types of reports: Standard, custom, composite
- Understanding report writing basics
- Creating basic reports from templates
- Using query building and criteria filters
- Adding calculated fields and formulas
- Joining data sources across modules
- Formatting reports for executive audiences
- Scheduling and automating report distribution
- Exporting data to CSV, Excel, PDF formats
- Building dashboards for HR leaders
- Using workspaces and home page tiles
- Creating KPIs for HR performance
- Turnover, retention, and flight risk metrics
- Time-to-fill, cost-per-hire, quality-of-hire
- Diversity and inclusion analytics
- Headcount forecasting and trend analysis
- Using calculated fields to track business impact
- Data validation and accuracy checks
- Telling stories with data for leadership
- Publishing reports for stakeholder consumption
Module 9: Workflow Automation and Business Process Design - Understanding business process framework
- Designing workflows for approvals and notifications
- Using route maps and node configurations
- Setting up email and system notifications
- Parallel versus sequential approval chains
- Using flex approvers and dynamic routing
- Adding business process steps and rules
- Configuring task instructions and guidance
- Managing reassignments and delegations
- Testing workflows before deployment
- Handling exceptions and escalations
- Version control and change management
- Documenting workflow standards
- Training managers on workflow responsibilities
- Measuring process efficiency and bottlenecks
- Reducing manual intervention with automation
- Workflow governance and ownership
- Sharing best practices across departments
- Using workflows for compliance and audits
- Integrating workflows with security policies
Module 10: Integration, API, and System Interoperability - Understanding Workday Integration Cloud
- Types of integrations: Inbound, outbound, composite
- Using XPaths and data mappings
- Setting up core connect and cloud connect
- Secure file transfer protocols (SFTP)
- Common integration partners: Payroll, benefits, ATS
- Testing integration scenarios before go-live
- Monitoring integration health and errors
- Using integration system users
- Managing integration authentication
- REST and SOAP API fundamentals
- Event-driven versus scheduled integrations
- Data transformation and validation rules
- Recovery strategies for failed transfers
- Documentation standards for integration teams
- Collaborating with IT and third-party vendors
- Change management for integration updates
- Versioning and regression testing
- Tracking data lineage and audit compliance
- Planning for scalability and volume growth
Module 11: Change Management and HR Service Delivery - Principles of organisational change in HR tech
- Stakeholder identification and influence mapping
- Communicating Workday changes to employees
- Building sponsorship from executive leaders
- Training strategies for HR teams and managers
- Developing user guides and quick reference tools
- Rollout planning: Phased versus big bang
- Managing resistance and adoption barriers
- HR service delivery models in Workday
- Service centre configuration and case management
- Using My Self-Service and Manager Self-Service
- Improving employee experience through UX design
- Measuring user satisfaction and Net Promoter Score
- Reducing HR inquiry volume through automation
- Implementing knowledge base articles and FAQs
- Tracking case resolution times and escalations
- Continuous improvement and feedback loops
- Global support structures and localisation
- Building a culture of self-service adoption
- Metrics: First contact resolution, handle time
Module 12: Certification, Continuous Learning, and Career Advancement - Preparing for the final mastery assessment
- Reviewing key concepts and decision frameworks
- Simulating real-world HR scenarios and solutions
- Accessing certification preparation resources
- Submitting your completion requirement
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to your LinkedIn and resume
- Positioning your expertise for promotions and projects
- Leveraging credential in job interviews and internal talks
- Joining the global alumni community of HR leaders
- Accessing lifetime curriculum updates
- Receiving notifications of new Workday features
- Participating in expert roundtables and forums
- Building a personal Workday knowledge repository
- Continuing professional development roadmap
- Transitioning to Workday consulting or advisory roles
- Leading future implementations or optimisations
- Becoming the go-to Workday authority in your organisation
- Creating a legacy of digital HR excellence
- Using your certification as a foundation for future leadership
- Designing organisation structures in Workday: Cost centres, regions, divisions
- Global versus local hierarchy considerations
- Establishing reporting relationships and org ownership
- Managing virtual teams and matrixed reporting
- Effective date management for structural changes
- Best practices for org restructures and mergers
- Position management: Create, fill, and manage roles
- Job profiles and their role in talent mobility
- Defining job codes and job families for consistency
- Workforce planning integration with Workday
- Headcount management and budget alignment
- Workforce analytics: Understanding full-time equivalents
- Leveraging organisation visualisation tools
- Managing complex hierarchies with role-pathing
- Creating and maintaining organisation effectiveness metrics
- Documenting org standards for HR teams and managers
- Using Workday to support agile team models
- Change management for organisational redesign projects
- Implementing governance for org structure updates
- Training HR business partners on structure best practices
Module 3: Security, Compliance, and Scalable Access Governance - Principles of least privilege and role-based access
- Understanding domain security policies
- Building security groups from scratch
- Using composite security for complex rules
- Creating shared security for cross-functional teams
- Operator and approver security for workflows
- Data security policies for sensitive fields
- Compliance with GDPR, CCPA, and other global regulations
- Conducting access reviews and attestation processes
- Segregation of duties and fraud prevention
- Security testing strategies for HR leaders
- Managing third-party access securely
- Integrating security with identity management
- Auditing user access changes over time
- Documenting security standards for audits
- Training local HR teams on access responsibilities
- Handling security during mergers and acquisitions
- Using security dashboards for proactive oversight
- Scaling security as organisations grow internationally
- Working with internal audit and IT security teams
Module 4: Core HR Processes and Employee Lifecycle Management - End-to-end employee lifecycle in Workday
- Pre-hire processes and candidate conversion
- Hiring full-time, part-time, and temporary workers
- Managing interns, contractors, and contingent labour
- Onboarding workflows and checklist management
- Creating and assigning onboarding tasks
- Probation period tracking and review
- Mid-career events: Transfers, promotions, demotions
- Managing job role changes with effective dates
- Pay rate changes and compensation adjustments
- Handling leaves of absence and return-to-work
- Managing sabbaticals and unpaid time off
- Termination processes: Voluntary and involuntary
- Exit interviews and knowledge transfer
- Alumni workers and rehire eligibility
- Data retention policies post-employment
- Global worker management across jurisdictions
- Managing expatriates and global assignments
- Tracking dual roles and overlapping assignments
- Using business processes to standardise lifecycle events
Module 5: Compensation, Payroll, and Financial Integration - Understanding compensation plans and pay components
- Setting up salary grades and ranges
- Merit increase planning and budgeting
- Bonus and incentive management in Workday
- Stock options and equity compensation basics
- Integration between HCM and Payroll modules
- Understanding earnings codes and deduction types
- Payroll calendars and processing timelines
- Handling off-cycle payments and corrections
- Managing garnishments and court-ordered deductions
- Tax setup and regional compliance
- Payroll data validation and reconciliation
- Financial General Ledger (GL) code alignment
- Cost centre chargeback and transparency
- Pay statement customisation and delivery
- Handling multi-currency and multi-country payroll
- Year-end reporting and tax form generation
- Collaborating with finance and payroll partners
- Budget forecasting and headcount costing
- Reporting on total compensation and cost trends
Module 6: Benefits Administration and Employee Experience - Designing benefits enrolment periods
- Setting up medical, dental, vision plans
- Life insurance and disability coverage
- Retirement and savings plans in Workday
- Flexible spending accounts and HSAs
- COBRA and continuation coverage
- Enrolment workflows and decision support
- Handling open enrolment globally
- Dependent and beneficiary management
- Integration with third-party benefits providers
- Benefits data audits and compliance checks
- Wellness programs and voluntary benefits
- Communicating benefits effectively to employees
- Using analytics to assess benefits utilisation
- Reducing administrative burden through automation
- Personalising employee benefits experience
- Supporting life events: Marriage, birth, adoption
- Generating benefits summaries and reports
- Managing global variance in benefit offerings
- Evaluating benefits ROI and engagement impact
Module 7: Talent Management and Performance Excellence - Performance management framework design
- Setting up review cycles and timelines
- Creating performance goals and objectives
- Calibration meetings and rating standards
- 360-degree feedback collection and analysis
- Managing self-assessments and manager reviews
- Competency frameworks and leadership dimensions
- Development planning and skill gap identification
- Succession planning: Talent pools and readiness
- Identifying high-potential employees
- Leadership pipeline development
- Career pathing and internal mobility tools
- Talent reviews and workforce sculpting
- Diversity and inclusion in talent processes
- Retention risk indicators and intervention
- Using talent dashboards for strategic decisions
- Integrating talent data with compensation
- Managing talent in hybrid and remote settings
- Metrics: Promotion rates, retention, diversity ratios
- Improving manager capability in talent development
Module 8: Reporting, Analytics, and Data Storytelling - Types of reports: Standard, custom, composite
- Understanding report writing basics
- Creating basic reports from templates
- Using query building and criteria filters
- Adding calculated fields and formulas
- Joining data sources across modules
- Formatting reports for executive audiences
- Scheduling and automating report distribution
- Exporting data to CSV, Excel, PDF formats
- Building dashboards for HR leaders
- Using workspaces and home page tiles
- Creating KPIs for HR performance
- Turnover, retention, and flight risk metrics
- Time-to-fill, cost-per-hire, quality-of-hire
- Diversity and inclusion analytics
- Headcount forecasting and trend analysis
- Using calculated fields to track business impact
- Data validation and accuracy checks
- Telling stories with data for leadership
- Publishing reports for stakeholder consumption
Module 9: Workflow Automation and Business Process Design - Understanding business process framework
- Designing workflows for approvals and notifications
- Using route maps and node configurations
- Setting up email and system notifications
- Parallel versus sequential approval chains
- Using flex approvers and dynamic routing
- Adding business process steps and rules
- Configuring task instructions and guidance
- Managing reassignments and delegations
- Testing workflows before deployment
- Handling exceptions and escalations
- Version control and change management
- Documenting workflow standards
- Training managers on workflow responsibilities
- Measuring process efficiency and bottlenecks
- Reducing manual intervention with automation
- Workflow governance and ownership
- Sharing best practices across departments
- Using workflows for compliance and audits
- Integrating workflows with security policies
Module 10: Integration, API, and System Interoperability - Understanding Workday Integration Cloud
- Types of integrations: Inbound, outbound, composite
- Using XPaths and data mappings
- Setting up core connect and cloud connect
- Secure file transfer protocols (SFTP)
- Common integration partners: Payroll, benefits, ATS
- Testing integration scenarios before go-live
- Monitoring integration health and errors
- Using integration system users
- Managing integration authentication
- REST and SOAP API fundamentals
- Event-driven versus scheduled integrations
- Data transformation and validation rules
- Recovery strategies for failed transfers
- Documentation standards for integration teams
- Collaborating with IT and third-party vendors
- Change management for integration updates
- Versioning and regression testing
- Tracking data lineage and audit compliance
- Planning for scalability and volume growth
Module 11: Change Management and HR Service Delivery - Principles of organisational change in HR tech
- Stakeholder identification and influence mapping
- Communicating Workday changes to employees
- Building sponsorship from executive leaders
- Training strategies for HR teams and managers
- Developing user guides and quick reference tools
- Rollout planning: Phased versus big bang
- Managing resistance and adoption barriers
- HR service delivery models in Workday
- Service centre configuration and case management
- Using My Self-Service and Manager Self-Service
- Improving employee experience through UX design
- Measuring user satisfaction and Net Promoter Score
- Reducing HR inquiry volume through automation
- Implementing knowledge base articles and FAQs
- Tracking case resolution times and escalations
- Continuous improvement and feedback loops
- Global support structures and localisation
- Building a culture of self-service adoption
- Metrics: First contact resolution, handle time
Module 12: Certification, Continuous Learning, and Career Advancement - Preparing for the final mastery assessment
- Reviewing key concepts and decision frameworks
- Simulating real-world HR scenarios and solutions
- Accessing certification preparation resources
- Submitting your completion requirement
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to your LinkedIn and resume
- Positioning your expertise for promotions and projects
- Leveraging credential in job interviews and internal talks
- Joining the global alumni community of HR leaders
- Accessing lifetime curriculum updates
- Receiving notifications of new Workday features
- Participating in expert roundtables and forums
- Building a personal Workday knowledge repository
- Continuing professional development roadmap
- Transitioning to Workday consulting or advisory roles
- Leading future implementations or optimisations
- Becoming the go-to Workday authority in your organisation
- Creating a legacy of digital HR excellence
- Using your certification as a foundation for future leadership
- End-to-end employee lifecycle in Workday
- Pre-hire processes and candidate conversion
- Hiring full-time, part-time, and temporary workers
- Managing interns, contractors, and contingent labour
- Onboarding workflows and checklist management
- Creating and assigning onboarding tasks
- Probation period tracking and review
- Mid-career events: Transfers, promotions, demotions
- Managing job role changes with effective dates
- Pay rate changes and compensation adjustments
- Handling leaves of absence and return-to-work
- Managing sabbaticals and unpaid time off
- Termination processes: Voluntary and involuntary
- Exit interviews and knowledge transfer
- Alumni workers and rehire eligibility
- Data retention policies post-employment
- Global worker management across jurisdictions
- Managing expatriates and global assignments
- Tracking dual roles and overlapping assignments
- Using business processes to standardise lifecycle events
Module 5: Compensation, Payroll, and Financial Integration - Understanding compensation plans and pay components
- Setting up salary grades and ranges
- Merit increase planning and budgeting
- Bonus and incentive management in Workday
- Stock options and equity compensation basics
- Integration between HCM and Payroll modules
- Understanding earnings codes and deduction types
- Payroll calendars and processing timelines
- Handling off-cycle payments and corrections
- Managing garnishments and court-ordered deductions
- Tax setup and regional compliance
- Payroll data validation and reconciliation
- Financial General Ledger (GL) code alignment
- Cost centre chargeback and transparency
- Pay statement customisation and delivery
- Handling multi-currency and multi-country payroll
- Year-end reporting and tax form generation
- Collaborating with finance and payroll partners
- Budget forecasting and headcount costing
- Reporting on total compensation and cost trends
Module 6: Benefits Administration and Employee Experience - Designing benefits enrolment periods
- Setting up medical, dental, vision plans
- Life insurance and disability coverage
- Retirement and savings plans in Workday
- Flexible spending accounts and HSAs
- COBRA and continuation coverage
- Enrolment workflows and decision support
- Handling open enrolment globally
- Dependent and beneficiary management
- Integration with third-party benefits providers
- Benefits data audits and compliance checks
- Wellness programs and voluntary benefits
- Communicating benefits effectively to employees
- Using analytics to assess benefits utilisation
- Reducing administrative burden through automation
- Personalising employee benefits experience
- Supporting life events: Marriage, birth, adoption
- Generating benefits summaries and reports
- Managing global variance in benefit offerings
- Evaluating benefits ROI and engagement impact
Module 7: Talent Management and Performance Excellence - Performance management framework design
- Setting up review cycles and timelines
- Creating performance goals and objectives
- Calibration meetings and rating standards
- 360-degree feedback collection and analysis
- Managing self-assessments and manager reviews
- Competency frameworks and leadership dimensions
- Development planning and skill gap identification
- Succession planning: Talent pools and readiness
- Identifying high-potential employees
- Leadership pipeline development
- Career pathing and internal mobility tools
- Talent reviews and workforce sculpting
- Diversity and inclusion in talent processes
- Retention risk indicators and intervention
- Using talent dashboards for strategic decisions
- Integrating talent data with compensation
- Managing talent in hybrid and remote settings
- Metrics: Promotion rates, retention, diversity ratios
- Improving manager capability in talent development
Module 8: Reporting, Analytics, and Data Storytelling - Types of reports: Standard, custom, composite
- Understanding report writing basics
- Creating basic reports from templates
- Using query building and criteria filters
- Adding calculated fields and formulas
- Joining data sources across modules
- Formatting reports for executive audiences
- Scheduling and automating report distribution
- Exporting data to CSV, Excel, PDF formats
- Building dashboards for HR leaders
- Using workspaces and home page tiles
- Creating KPIs for HR performance
- Turnover, retention, and flight risk metrics
- Time-to-fill, cost-per-hire, quality-of-hire
- Diversity and inclusion analytics
- Headcount forecasting and trend analysis
- Using calculated fields to track business impact
- Data validation and accuracy checks
- Telling stories with data for leadership
- Publishing reports for stakeholder consumption
Module 9: Workflow Automation and Business Process Design - Understanding business process framework
- Designing workflows for approvals and notifications
- Using route maps and node configurations
- Setting up email and system notifications
- Parallel versus sequential approval chains
- Using flex approvers and dynamic routing
- Adding business process steps and rules
- Configuring task instructions and guidance
- Managing reassignments and delegations
- Testing workflows before deployment
- Handling exceptions and escalations
- Version control and change management
- Documenting workflow standards
- Training managers on workflow responsibilities
- Measuring process efficiency and bottlenecks
- Reducing manual intervention with automation
- Workflow governance and ownership
- Sharing best practices across departments
- Using workflows for compliance and audits
- Integrating workflows with security policies
Module 10: Integration, API, and System Interoperability - Understanding Workday Integration Cloud
- Types of integrations: Inbound, outbound, composite
- Using XPaths and data mappings
- Setting up core connect and cloud connect
- Secure file transfer protocols (SFTP)
- Common integration partners: Payroll, benefits, ATS
- Testing integration scenarios before go-live
- Monitoring integration health and errors
- Using integration system users
- Managing integration authentication
- REST and SOAP API fundamentals
- Event-driven versus scheduled integrations
- Data transformation and validation rules
- Recovery strategies for failed transfers
- Documentation standards for integration teams
- Collaborating with IT and third-party vendors
- Change management for integration updates
- Versioning and regression testing
- Tracking data lineage and audit compliance
- Planning for scalability and volume growth
Module 11: Change Management and HR Service Delivery - Principles of organisational change in HR tech
- Stakeholder identification and influence mapping
- Communicating Workday changes to employees
- Building sponsorship from executive leaders
- Training strategies for HR teams and managers
- Developing user guides and quick reference tools
- Rollout planning: Phased versus big bang
- Managing resistance and adoption barriers
- HR service delivery models in Workday
- Service centre configuration and case management
- Using My Self-Service and Manager Self-Service
- Improving employee experience through UX design
- Measuring user satisfaction and Net Promoter Score
- Reducing HR inquiry volume through automation
- Implementing knowledge base articles and FAQs
- Tracking case resolution times and escalations
- Continuous improvement and feedback loops
- Global support structures and localisation
- Building a culture of self-service adoption
- Metrics: First contact resolution, handle time
Module 12: Certification, Continuous Learning, and Career Advancement - Preparing for the final mastery assessment
- Reviewing key concepts and decision frameworks
- Simulating real-world HR scenarios and solutions
- Accessing certification preparation resources
- Submitting your completion requirement
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to your LinkedIn and resume
- Positioning your expertise for promotions and projects
- Leveraging credential in job interviews and internal talks
- Joining the global alumni community of HR leaders
- Accessing lifetime curriculum updates
- Receiving notifications of new Workday features
- Participating in expert roundtables and forums
- Building a personal Workday knowledge repository
- Continuing professional development roadmap
- Transitioning to Workday consulting or advisory roles
- Leading future implementations or optimisations
- Becoming the go-to Workday authority in your organisation
- Creating a legacy of digital HR excellence
- Using your certification as a foundation for future leadership
- Designing benefits enrolment periods
- Setting up medical, dental, vision plans
- Life insurance and disability coverage
- Retirement and savings plans in Workday
- Flexible spending accounts and HSAs
- COBRA and continuation coverage
- Enrolment workflows and decision support
- Handling open enrolment globally
- Dependent and beneficiary management
- Integration with third-party benefits providers
- Benefits data audits and compliance checks
- Wellness programs and voluntary benefits
- Communicating benefits effectively to employees
- Using analytics to assess benefits utilisation
- Reducing administrative burden through automation
- Personalising employee benefits experience
- Supporting life events: Marriage, birth, adoption
- Generating benefits summaries and reports
- Managing global variance in benefit offerings
- Evaluating benefits ROI and engagement impact
Module 7: Talent Management and Performance Excellence - Performance management framework design
- Setting up review cycles and timelines
- Creating performance goals and objectives
- Calibration meetings and rating standards
- 360-degree feedback collection and analysis
- Managing self-assessments and manager reviews
- Competency frameworks and leadership dimensions
- Development planning and skill gap identification
- Succession planning: Talent pools and readiness
- Identifying high-potential employees
- Leadership pipeline development
- Career pathing and internal mobility tools
- Talent reviews and workforce sculpting
- Diversity and inclusion in talent processes
- Retention risk indicators and intervention
- Using talent dashboards for strategic decisions
- Integrating talent data with compensation
- Managing talent in hybrid and remote settings
- Metrics: Promotion rates, retention, diversity ratios
- Improving manager capability in talent development
Module 8: Reporting, Analytics, and Data Storytelling - Types of reports: Standard, custom, composite
- Understanding report writing basics
- Creating basic reports from templates
- Using query building and criteria filters
- Adding calculated fields and formulas
- Joining data sources across modules
- Formatting reports for executive audiences
- Scheduling and automating report distribution
- Exporting data to CSV, Excel, PDF formats
- Building dashboards for HR leaders
- Using workspaces and home page tiles
- Creating KPIs for HR performance
- Turnover, retention, and flight risk metrics
- Time-to-fill, cost-per-hire, quality-of-hire
- Diversity and inclusion analytics
- Headcount forecasting and trend analysis
- Using calculated fields to track business impact
- Data validation and accuracy checks
- Telling stories with data for leadership
- Publishing reports for stakeholder consumption
Module 9: Workflow Automation and Business Process Design - Understanding business process framework
- Designing workflows for approvals and notifications
- Using route maps and node configurations
- Setting up email and system notifications
- Parallel versus sequential approval chains
- Using flex approvers and dynamic routing
- Adding business process steps and rules
- Configuring task instructions and guidance
- Managing reassignments and delegations
- Testing workflows before deployment
- Handling exceptions and escalations
- Version control and change management
- Documenting workflow standards
- Training managers on workflow responsibilities
- Measuring process efficiency and bottlenecks
- Reducing manual intervention with automation
- Workflow governance and ownership
- Sharing best practices across departments
- Using workflows for compliance and audits
- Integrating workflows with security policies
Module 10: Integration, API, and System Interoperability - Understanding Workday Integration Cloud
- Types of integrations: Inbound, outbound, composite
- Using XPaths and data mappings
- Setting up core connect and cloud connect
- Secure file transfer protocols (SFTP)
- Common integration partners: Payroll, benefits, ATS
- Testing integration scenarios before go-live
- Monitoring integration health and errors
- Using integration system users
- Managing integration authentication
- REST and SOAP API fundamentals
- Event-driven versus scheduled integrations
- Data transformation and validation rules
- Recovery strategies for failed transfers
- Documentation standards for integration teams
- Collaborating with IT and third-party vendors
- Change management for integration updates
- Versioning and regression testing
- Tracking data lineage and audit compliance
- Planning for scalability and volume growth
Module 11: Change Management and HR Service Delivery - Principles of organisational change in HR tech
- Stakeholder identification and influence mapping
- Communicating Workday changes to employees
- Building sponsorship from executive leaders
- Training strategies for HR teams and managers
- Developing user guides and quick reference tools
- Rollout planning: Phased versus big bang
- Managing resistance and adoption barriers
- HR service delivery models in Workday
- Service centre configuration and case management
- Using My Self-Service and Manager Self-Service
- Improving employee experience through UX design
- Measuring user satisfaction and Net Promoter Score
- Reducing HR inquiry volume through automation
- Implementing knowledge base articles and FAQs
- Tracking case resolution times and escalations
- Continuous improvement and feedback loops
- Global support structures and localisation
- Building a culture of self-service adoption
- Metrics: First contact resolution, handle time
Module 12: Certification, Continuous Learning, and Career Advancement - Preparing for the final mastery assessment
- Reviewing key concepts and decision frameworks
- Simulating real-world HR scenarios and solutions
- Accessing certification preparation resources
- Submitting your completion requirement
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to your LinkedIn and resume
- Positioning your expertise for promotions and projects
- Leveraging credential in job interviews and internal talks
- Joining the global alumni community of HR leaders
- Accessing lifetime curriculum updates
- Receiving notifications of new Workday features
- Participating in expert roundtables and forums
- Building a personal Workday knowledge repository
- Continuing professional development roadmap
- Transitioning to Workday consulting or advisory roles
- Leading future implementations or optimisations
- Becoming the go-to Workday authority in your organisation
- Creating a legacy of digital HR excellence
- Using your certification as a foundation for future leadership
- Types of reports: Standard, custom, composite
- Understanding report writing basics
- Creating basic reports from templates
- Using query building and criteria filters
- Adding calculated fields and formulas
- Joining data sources across modules
- Formatting reports for executive audiences
- Scheduling and automating report distribution
- Exporting data to CSV, Excel, PDF formats
- Building dashboards for HR leaders
- Using workspaces and home page tiles
- Creating KPIs for HR performance
- Turnover, retention, and flight risk metrics
- Time-to-fill, cost-per-hire, quality-of-hire
- Diversity and inclusion analytics
- Headcount forecasting and trend analysis
- Using calculated fields to track business impact
- Data validation and accuracy checks
- Telling stories with data for leadership
- Publishing reports for stakeholder consumption
Module 9: Workflow Automation and Business Process Design - Understanding business process framework
- Designing workflows for approvals and notifications
- Using route maps and node configurations
- Setting up email and system notifications
- Parallel versus sequential approval chains
- Using flex approvers and dynamic routing
- Adding business process steps and rules
- Configuring task instructions and guidance
- Managing reassignments and delegations
- Testing workflows before deployment
- Handling exceptions and escalations
- Version control and change management
- Documenting workflow standards
- Training managers on workflow responsibilities
- Measuring process efficiency and bottlenecks
- Reducing manual intervention with automation
- Workflow governance and ownership
- Sharing best practices across departments
- Using workflows for compliance and audits
- Integrating workflows with security policies
Module 10: Integration, API, and System Interoperability - Understanding Workday Integration Cloud
- Types of integrations: Inbound, outbound, composite
- Using XPaths and data mappings
- Setting up core connect and cloud connect
- Secure file transfer protocols (SFTP)
- Common integration partners: Payroll, benefits, ATS
- Testing integration scenarios before go-live
- Monitoring integration health and errors
- Using integration system users
- Managing integration authentication
- REST and SOAP API fundamentals
- Event-driven versus scheduled integrations
- Data transformation and validation rules
- Recovery strategies for failed transfers
- Documentation standards for integration teams
- Collaborating with IT and third-party vendors
- Change management for integration updates
- Versioning and regression testing
- Tracking data lineage and audit compliance
- Planning for scalability and volume growth
Module 11: Change Management and HR Service Delivery - Principles of organisational change in HR tech
- Stakeholder identification and influence mapping
- Communicating Workday changes to employees
- Building sponsorship from executive leaders
- Training strategies for HR teams and managers
- Developing user guides and quick reference tools
- Rollout planning: Phased versus big bang
- Managing resistance and adoption barriers
- HR service delivery models in Workday
- Service centre configuration and case management
- Using My Self-Service and Manager Self-Service
- Improving employee experience through UX design
- Measuring user satisfaction and Net Promoter Score
- Reducing HR inquiry volume through automation
- Implementing knowledge base articles and FAQs
- Tracking case resolution times and escalations
- Continuous improvement and feedback loops
- Global support structures and localisation
- Building a culture of self-service adoption
- Metrics: First contact resolution, handle time
Module 12: Certification, Continuous Learning, and Career Advancement - Preparing for the final mastery assessment
- Reviewing key concepts and decision frameworks
- Simulating real-world HR scenarios and solutions
- Accessing certification preparation resources
- Submitting your completion requirement
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to your LinkedIn and resume
- Positioning your expertise for promotions and projects
- Leveraging credential in job interviews and internal talks
- Joining the global alumni community of HR leaders
- Accessing lifetime curriculum updates
- Receiving notifications of new Workday features
- Participating in expert roundtables and forums
- Building a personal Workday knowledge repository
- Continuing professional development roadmap
- Transitioning to Workday consulting or advisory roles
- Leading future implementations or optimisations
- Becoming the go-to Workday authority in your organisation
- Creating a legacy of digital HR excellence
- Using your certification as a foundation for future leadership
- Understanding Workday Integration Cloud
- Types of integrations: Inbound, outbound, composite
- Using XPaths and data mappings
- Setting up core connect and cloud connect
- Secure file transfer protocols (SFTP)
- Common integration partners: Payroll, benefits, ATS
- Testing integration scenarios before go-live
- Monitoring integration health and errors
- Using integration system users
- Managing integration authentication
- REST and SOAP API fundamentals
- Event-driven versus scheduled integrations
- Data transformation and validation rules
- Recovery strategies for failed transfers
- Documentation standards for integration teams
- Collaborating with IT and third-party vendors
- Change management for integration updates
- Versioning and regression testing
- Tracking data lineage and audit compliance
- Planning for scalability and volume growth
Module 11: Change Management and HR Service Delivery - Principles of organisational change in HR tech
- Stakeholder identification and influence mapping
- Communicating Workday changes to employees
- Building sponsorship from executive leaders
- Training strategies for HR teams and managers
- Developing user guides and quick reference tools
- Rollout planning: Phased versus big bang
- Managing resistance and adoption barriers
- HR service delivery models in Workday
- Service centre configuration and case management
- Using My Self-Service and Manager Self-Service
- Improving employee experience through UX design
- Measuring user satisfaction and Net Promoter Score
- Reducing HR inquiry volume through automation
- Implementing knowledge base articles and FAQs
- Tracking case resolution times and escalations
- Continuous improvement and feedback loops
- Global support structures and localisation
- Building a culture of self-service adoption
- Metrics: First contact resolution, handle time
Module 12: Certification, Continuous Learning, and Career Advancement - Preparing for the final mastery assessment
- Reviewing key concepts and decision frameworks
- Simulating real-world HR scenarios and solutions
- Accessing certification preparation resources
- Submitting your completion requirement
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to your LinkedIn and resume
- Positioning your expertise for promotions and projects
- Leveraging credential in job interviews and internal talks
- Joining the global alumni community of HR leaders
- Accessing lifetime curriculum updates
- Receiving notifications of new Workday features
- Participating in expert roundtables and forums
- Building a personal Workday knowledge repository
- Continuing professional development roadmap
- Transitioning to Workday consulting or advisory roles
- Leading future implementations or optimisations
- Becoming the go-to Workday authority in your organisation
- Creating a legacy of digital HR excellence
- Using your certification as a foundation for future leadership
- Preparing for the final mastery assessment
- Reviewing key concepts and decision frameworks
- Simulating real-world HR scenarios and solutions
- Accessing certification preparation resources
- Submitting your completion requirement
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to your LinkedIn and resume
- Positioning your expertise for promotions and projects
- Leveraging credential in job interviews and internal talks
- Joining the global alumni community of HR leaders
- Accessing lifetime curriculum updates
- Receiving notifications of new Workday features
- Participating in expert roundtables and forums
- Building a personal Workday knowledge repository
- Continuing professional development roadmap
- Transitioning to Workday consulting or advisory roles
- Leading future implementations or optimisations
- Becoming the go-to Workday authority in your organisation
- Creating a legacy of digital HR excellence
- Using your certification as a foundation for future leadership