Mastering Workforce Management (WFM): A Step-by-Step Guide to Implementing Effective WFM Strategies Mastering Workforce Management (WFM): A Step-by-Step Guide to Implementing Effective WFM Strategies
This comprehensive course is designed to provide you with the knowledge and skills needed to effectively manage your workforce. Upon completion, you will receive a certificate issued by The Art of Service. This course is:
- Interactive and engaging, with hands-on projects and gamification
- Comprehensive, covering all aspects of workforce management
- Personalized, with bite-sized lessons and flexible learning
- Up-to-date, with real-world applications and actionable insights
- Practical, with expert instructors and high-quality content
- Accessible, with user-friendly and mobile-accessible materials
- Community-driven, with lifetime access and progress tracking
Course Outline Chapter 1: Introduction to Workforce Management
1.1 Defining Workforce Management
- Understanding the importance of workforce management
- Defining key terms and concepts
1.2 Benefits of Effective Workforce Management
- Improved productivity and efficiency
- Enhanced employee engagement and retention
- Better customer service and satisfaction
Chapter 2: Workforce Planning and Forecasting
2.1 Understanding Business Objectives and Goals
- Aligning workforce planning with business objectives
- Defining key performance indicators (KPIs)
2.2 Forecasting and Predictive Analytics
- Using historical data and trends to forecast future needs
- Applying predictive analytics to improve forecasting accuracy
Chapter 3: Scheduling and Rostering
3.1 Creating Effective Schedules
- Understanding scheduling principles and best practices
- Using scheduling tools and software
3.2 Managing Rosters and Rotas
- Creating and managing rosters and rotas
- Ensuring compliance with labor laws and regulations
Chapter 4: Time and Attendance Management
4.1 Tracking Time and Attendance
- Using time and attendance systems
- Managing absenteeism and tardiness
4.2 Managing Leave and Time-Off Requests
- Creating and managing leave policies
- Processing time-off requests
Chapter 5: Performance Management and Feedback
5.1 Setting Performance Goals and Expectations
- Defining performance goals and objectives
- Establishing key performance indicators (KPIs)
5.2 Providing Feedback and Coaching
- Giving effective feedback and coaching
- Using performance data to improve employee performance
Chapter 6: Employee Engagement and Retention
6.1 Understanding Employee Engagement
- Defining employee engagement and its importance
- Measuring employee engagement
6.2 Strategies for Improving Employee Engagement and Retention
- Creating a positive work environment
- Recognizing and rewarding employees
- Providing opportunities for growth and development
Chapter 7: Workforce Analytics and Reporting
7.1 Using Data to Inform Workforce Decisions
- Understanding the importance of workforce analytics
- Using data to drive business outcomes
7.2 Creating Effective Reports and Dashboards
- Designing reports and dashboards
- Using visualization tools to communicate insights
Chapter 8: Implementing and Sustaining Workforce Management
8.1 Creating a Workforce Management Plan
- Defining the scope and objectives of the plan
- Establishing key performance indicators (KPIs)
8.2 Implementing and Sustaining Workforce Management
- Communicating the plan to stakeholders
- Providing training and support
- Monitoring and evaluating progress
Certificate of Completion Upon completing this course, you will receive a Certificate of Completion issued by The Art of Service. ,
