A tailored course, built for your situation
Deeper command of the ISO 27701 privacy implementation framework
Build precision in privacy governance with structured command of ISO 27701
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Who this is for
Support Specialist at a high-velocity commerce platform with exposure to customer data, privacy requests, and cross-team collaboration on trust and compliance issues
Who this is not for
This is not for executives seeking board-level summaries, consultants selling compliance packages, or engineers implementing identity systems at code level. It's for individual contributors who need to understand and apply privacy frameworks correctly in operational settings.
What you walk away with
- Fluency in interpreting ISO 27701 control statements in context
- Ability to map real-world support scenarios to PII processing requirements
- Confidence in contributing to privacy documentation and audit evidence
- Structured approach to handling cross-functional requests involving personal data
- Recognition as a reliable internal reference on privacy framework applicability
The 12 modules (with all 144 chapters)
Module 1. Introduction to ISO 27701 and privacy governance context
Understand the role of ISO 27701 within broader data protection ecosystems and how it extends ISO 27001 to cover PII controllers and processors.
12 chapters in this module
- What ISO 27701 standardizes
- Relationship to GDPR and other regulations
- Core definitions: PII, controller, processor
- Scope boundaries in practice
- How Shopify's environment maps to controls
- Privacy vs security: distinct roles
- Framework adoption patterns in tech
- Organizational context assessment
- Key stakeholders in implementation
- Documentation expectations
- Audit readiness levels
- Common misapplications to avoid
Module 2. Understanding PII processing workflows
Map real-world data flows to ISO 27701 requirements, focusing on customer support and service operations.
12 chapters in this module
- Identifying PII in support tickets
- Customer data handling lifecycle
- Processing purpose alignment
- Lawful bases for processing
- Data retention triggers
- Cross-border data movement
- Role of consent records
- Handling data subject requests
- Logging processing activities
- Vendor involvement in workflows
- Incident linkage to processing
- Documentation completeness checks
Module 3. Privacy control mapping fundamentals
Learn how to assign specific controls to operational roles and technical systems, with precision.
12 chapters in this module
- Structure of Annex A controls
- Extension of ISO 27001 controls
- New controls unique to ISO 27701
- Mapping to support team responsibilities
- Assignment of accountability
- Control implementation evidence
- Tailoring for organizational size
- Documenting control rationale
- Integration with incident response
- Third-party processor oversight
- Privacy default settings
- Control review cadence
Module 4. Building the Register of Processing Activities
Create a complete, audit-ready record of personal data handling as required by ISO 27701 and GDPR.
12 chapters in this module
- Purpose specification documentation
- Data categories in scope
- Identifying data subjects
- Systems involved in processing
- Retention period justification
- Legal basis for each activity
- Processor relationships
- Internal data sharing
- Cross-border safeguards
- Updating the register
- Version control practices
- Internal access controls
Module 5. Privacy by design and default integration
Apply proactive privacy principles to support processes and system interactions.
12 chapters in this module
- Definition of privacy by design
- Embedding checks in workflows
- Data minimization techniques
- Default privacy settings
- Impact assessments trigger points
- Design review participation
- Feedback loops with product teams
- Logging changes over time
- Testing privacy assumptions
- Documenting design decisions
- Privacy default validation
- Audit trail for design choices
Module 6. Handling data subject rights requests
Implement standardized procedures for fulfilling DSARs within ISO 27701 compliance.
12 chapters in this module
- DSAR intake mechanisms
- Verification of requester identity
- Locating relevant data sources
- Response timeline management
- Redaction protocols
- Exemption documentation
- Automated fulfillment paths
- Escalation procedures
- Cross-team coordination
- Record of actions taken
- Compliance evidence retention
- Audit readiness for DSARs
Module 7. Third-party processor oversight
Manage vendor compliance with ISO 27701 requirements through structured engagement.
12 chapters in this module
- Defining processor relationships
- Contractual clauses to include
- Data processing agreements
- Audit rights negotiation
- Security control verification
- Subprocessor tracking
- Breach notification terms
- Compliance monitoring frequency
- Performance scorecards
- Onboarding assessment
- Offboarding procedures
- Documentation retention
Module 8. Privacy incident detection and response
Integrate incident workflows with ISO 27701 controls for timely reporting and remediation.
12 chapters in this module
- Incident definition criteria
- Detection in support systems
- Internal reporting paths
- Containment procedures
- Regulatory notification triggers
- Documentation requirements
- Root cause analysis
- Customer communication plans
- Legal counsel involvement
- Post-mortem integration
- Process improvements
- Control updates post-incident
Module 9. Internal audit and compliance validation
Prepare for and contribute to internal assessments of privacy controls.
12 chapters in this module
- Audit planning inputs
- Sampling methodologies
- Evidence collection techniques
- Control effectiveness checks
- Gap identification
- Remediation tracking
- Reporting format standards
- Management review input
- Corrective action documentation
- Audit trail completeness
- Independent verification
- Continuous monitoring setup
Module 10. Management review and continuous improvement
Support leadership reviews with accurate, actionable insights from privacy operations.
12 chapters in this module
- Inputs for management review
- Performance metric selection
- Trend analysis methods
- Resource needs assessment
- Policy update recommendations
- Control adjustments
- Risk treatment progress
- Audit findings summary
- Compliance status reporting
- Stakeholder feedback integration
- Strategic alignment check
- Improvement cycle initiation
Module 11. Documentation and recordkeeping best practices
Ensure all required records meet ISO 27701 evidence standards.
12 chapters in this module
- Required record types
- Retention period rules
- Storage location standards
- Access control policies
- Versioning protocols
- Backup requirements
- Authentication mechanisms
- Inspection readiness
- Format consistency
- Indexing for retrieval
- Legal hold procedures
- Decommissioning process
Module 12. Operationalizing privacy across teams
Lead consistent application of privacy principles beyond the compliance function.
12 chapters in this module
- Cross-functional training needs
- Playbook distribution
- Role-specific guidance
- Feedback collection
- Change management
- Knowledge transfer
- Champion networks
- Escalation paths
- Policy interpretation
- Scenario-based learning
- Metrics sharing
- Culture-building actions
How this maps to your situation
- Handling escalated privacy requests
- Contributing to internal compliance reviews
- Advising teams on data handling workflows
- Documenting processing activities for audit
Before vs. after
Before
Interpreting privacy requirements on a case-by-case basis without a structured framework
After
Applying ISO 27701 systematically to deliver consistent, auditable outcomes across support and operations
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, with flexible pacing over 6, 8 weeks.
How this compares to the alternatives
Unlike generic privacy awareness courses, this program delivers operational mastery of ISO 27701 with direct application to support and technical operations in high-trust environments.
Frequently asked
Who is this course for?
Individual contributors and support specialists who handle personal data and need to apply privacy frameworks correctly in real work.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Does this course cover GDPR?
Yes, with focus on how ISO 27701 implements GDPR requirements through controls and documentation.
Will I receive a certification?
No. This course builds practical implementation skills, not exam preparation.
$199 one-time. Approximately 3 hours per module, with flexible pacing over 6, 8 weeks..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours