Mobile Device Management Toolkit
This implementation toolkit equips IT operations leads and security practitioners in mid-sized organizations with structured frameworks, templates, and workflows for establishing or improving a mobile device management program. Upon completion, participants receive a certificate issued by The Art of Service.
Executive Overview
Organizations face growing complexity in managing employee mobile devices while maintaining security, compliance, and operational efficiency. Unmanaged devices increase data breach risks, reduce visibility, and complicate endpoint support. This toolkit provides structured frameworks, proven workflows, and reference templates that practitioners use to implement consistent mobile device policies, configure management systems, and monitor compliance across fleets. The content supports both new deployments and improvements to existing programs using industry-recognized controls and practices.
What You Will Be Able To Do
- Develop a mobile device enrollment strategy aligned with organizational access policies
- Conduct a device compliance gap analysis using the 5-domain maturity diagnostic
- Create a mobile application whitelist and distribution policy using template guidelines
- Implement role-based device configuration profiles using provided Excel templates
- Establish a mobile incident response workflow for lost or compromised devices
- Build a 30-day rollout plan with weekly milestones and stakeholder checkpoints
- Generate a current-state assessment report using the pre-filled dashboard
- Define acceptable use policies using customizable Word templates
- Evaluate MDM platform capabilities against 994+ case-based requirements
- Design an ongoing audit and compliance review process using the playbook's operational modules
Who This Toolkit Is For
- IT Managers - accountable for endpoint security and support; use the templates to standardize device provisioning and troubleshooting
- Security Analysts - responsible for data protection; apply the assessment workbook to identify policy gaps and enforce encryption standards
- Compliance Officers - ensure adherence to regulatory requirements; leverage the playbook to document controls for audits
- Operations Leads - manage rollout and maintenance; follow the 30-day work plan to coordinate deployment phases
- System Administrators - configure and maintain MDM platforms; use the configuration templates and diagnostic tools to validate setup
What You Receive Within 24 Hours of Purchase
- 144-chapter implementation playbook (PDF) covering end-to-end mobile device management workflow
- 20+ downloadable templates in Excel and Word, including device enrollment forms, configuration profiles, compliance checklists, incident logs, acceptable use policies, and audit schedules
- Self-assessment workbook with 994+ case-based requirements organized across 7 process areas in mobile device management
- Pre-filled assessment dashboard in Excel demonstrating results generation and reporting
- 30-day rollout work plan structured by week with role-specific milestones
- Maturity diagnostic across 5 capability domains: Policy, Enrollment, Configuration, Monitoring, and Incident Response
Detailed Module Breakdown
Module 1: Foundations of Mobile Device Management
- Defining scope and device types (corporate-owned, BYOD, shared)
- Understanding core MDM functions and platform capabilities
- Mapping organizational roles and responsibilities
- Aligning with existing IT and security policies
Module 2: Current State Assessment
- Using the self-assessment workbook to score existing practices
- Interpreting results from the pre-filled dashboard
- Identifying critical gaps in device visibility and control
- Documenting baseline compliance levels
Module 3: Strategy and Governance
- Developing a mobile device use policy framework
- Establishing approval workflows for device requests
- Setting up a governance committee with defined review cycles
- Linking MDM objectives to broader IT service goals
Module 4: Enrollment and Provisioning
- Designing automated enrollment processes
- Configuring zero-touch and user-assisted setup flows
- Managing device ownership classifications
- Integrating with identity and directory services
Module 5: Configuration and Policy Enforcement
- Creating device configuration profiles by role
- Enforcing password, encryption, and lockout rules
- Restricting unauthorized apps and settings
- Applying geofencing and remote wipe triggers
Module 6: Application and Content Management
- Distributing internal and public apps via managed catalogs
- Configuring app-level data protection and containerization
- Managing app updates and version compliance
- Controlling document sharing and cloud sync settings
Module 7: Monitoring and Compliance
- Setting up automated compliance checks and alerts
- Generating regular device status reports
- Tracking policy violation trends over time
- Integrating with SIEM and ticketing systems
Module 8: Incident Response and Recovery
- Defining procedures for lost or stolen devices
- Executing remote lock and wipe commands
- Logging and reviewing security incidents
- Restoring access after resolution
Module 9: Audit and Reporting
- Preparing for internal and external audits
- Generating compliance evidence packages
- Using templates to document control effectiveness
- Reporting to management on program performance
Module 10: User Training and Communication
- Developing onboarding materials for new users
- Creating FAQs and self-help guides
- Rolling out policy awareness campaigns
- Managing change during system updates
Module 11: Optimization and Scaling
- Reviewing performance metrics for improvement
- Adjusting policies based on usage patterns
- Planning for new device types and platforms
- Integrating with broader endpoint management tools
Module 12: Sustainability and Certification
- Establishing a review cycle for policy updates
- Assigning ownership for ongoing maintenance
- Using the maturity diagnostic for annual reassessment
- Submitting completion evidence for certification
The 994+ Requirements Workbook
The self-assessment workbook is organized across 7 process areas: Policy Development, Device Enrollment, Configuration Management, Application Control, Monitoring & Reporting, Incident Handling, and User Support. Practitioners use this tool to evaluate current practices, identify missing controls, and prioritize improvements. Example questions include 'Is there a documented process for deprovisioning devices when employees leave?', 'Are configuration profiles tested in a staging environment before deployment?', and 'Are audit logs retained for at least 90 days and reviewed monthly?' Each requirement is phrased as a verifiable statement to support objective scoring.
The 20+ Templates
The toolkit includes editable templates in Excel and Word for device registration forms, configuration profile definitions, acceptable use agreements, incident response logs, compliance audit checklists, and rollout communication plans. These artifacts are designed to be adapted for internal use and support consistent documentation across the mobile device management lifecycle.
Course Outcomes and Certification
Upon completion, you will have produced 3 concrete deliverables built using the toolkit: a completed maturity assessment report, a customized 30-day rollout plan, and a set of policy and configuration templates ready for deployment. The Art of Service issues a certificate of completion confirming demonstrated knowledge and applied capability in mobile device management.
Delivery and Access
Single user license. Account in the learning environment provisioned within 24 hours of purchase. Lifetime access to all toolkit updates. Templates in editable Excel and Word. 30-day money-back guarantee.
Common Questions
Q: Is this for established or new mobile device management programs?
A: Both. The workbook helps assess current state. The playbook covers both greenfield and improvement scenarios.
Q: How is this different from general IT security toolkits?
A: This toolkit contains 994+ requirements specific to mobile device management, with templates and workflows not found in broader cybersecurity packages.
Q: What format are the templates in?
A: Editable Excel and Word. You can adapt them to your own use.
Q: Is this a single user license?
A: Yes, one purchase is for one individual user. For organization-wide access, reach out via reply for volume pricing.
Q: What level of prior experience is assumed?
A: Familiarity with basic IT operations and security concepts. No prior MDM platform experience required.
Ready to Start
One-time payment of $495. Single user license. Access provisioned within 24 hours. Lifetime updates included. 30-day money-back guarantee. Reach us via reply if you want guidance on whether this fits your specific situation before purchasing.