A tailored course, built for your situation
Deeper command of NAIC MAR compliance workflows
Master the framework shaping market conduct exams and regulatory reporting across state lines
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Who this is for
Junior compliance or risk practitioner in insurance or financial services, early in career with exposure to regulatory frameworks and internal audits.
Who this is not for
Senior executives, board members, or technical engineers focused on non-insurance domains. This course is not for those seeking technical deep dives into actuarial models or claims adjudication systems.
What you walk away with
- Map NAIC MAR requirements directly to internal documentation and marketing materials
- Produce audit-ready compliance packages in under two weeks
- Answer examiner questions with framework-specific citations and precedents
- Lead internal reviews of product disclosures ahead of state filings
- Become the go-to resource for market conduct compliance across departments
The 12 modules (with all 144 chapters)
Module 1. Understanding NAIC MAR Foundations
Establish baseline knowledge of the NAIC Market Regulation framework, its evolution, and core objectives in state insurance oversight.
12 chapters in this module
- Origins of NAIC oversight
- Structure of MAR framework
- Key regulatory objectives
- State commissioner roles
- Public report accessibility
- Regulatory priorities this cycle
- Interstate compliance variance
- Consumer complaint tracking
- Product filing expectations
- Advertising disclosure rules
- Underwriting transparency norms
- Documentation retention standards
Module 2. Mapping NAIC MAR to Internal Policies
Translate general framework requirements into specific internal controls and operating procedures.
12 chapters in this module
- Control mapping methodology
- Policy gap identification
- Document lineage tracking
- Sales practice alignment
- Commissions disclosure rules
- Replacement protocols
- Illustration standards
- Electronic filing formats
- Agent training documentation
- Complaint escalation paths
- Market conduct exam prep
- Internal audit coordination
Module 3. Building Audit-Ready Documentation
Create clean, defensible records that pass scrutiny during formal regulatory reviews.
12 chapters in this module
- Document package structure
- Version control systems
- Timestamped approvals
- Agent authority logs
- Policyholder communication samples
- Digital record integrity
- Third-party vendor oversight
- Outsourcing compliance
- Call monitoring policies
- Email retention settings
- Social media guidelines
- Website disclaimer audits
Module 4. Conducting Internal Market Reviews
Run proactive self-assessments to identify compliance risks before regulators do.
12 chapters in this module
- Self-audit planning
- Sampling methodologies
- Field visit protocols
- Agent interview techniques
- Sales illustration review
- Commission statement checks
- Replacement documentation
- Underwriting file checks
- Claims handling review
- Customer service logs
- Complaint resolution timing
- Corrective action tracking
Module 5. Responding to Regulator Inquiries
Handle information requests and exam cycles with precision and confidence.
12 chapters in this module
- Request triage system
- Document retrieval workflows
- Time-bound response planning
- Legal counsel coordination
- Examiner communication norms
- Scope clarification
- Extension request process
- Data formatting standards
- Redaction protocols
- Cross-state data sharing
- Confidentiality safeguards
- Follow-up tracking
Module 6. Managing Product Disclosures
Ensure all customer-facing materials meet NAIC MAR transparency standards.
12 chapters in this module
- Policy summary accuracy
- Illustration assumptions
- Guarantee statements
- Risk disclosure placement
- Fee schedule clarity
- Surrender charge tables
- Dividend projections
- Replacement notices
- Marketing claims review
- Testimonial compliance
- Digital ad disclosures
- Social media compliance
Module 7. Overseeing Agent Conduct
Monitor frontline sales practices to ensure alignment with regulatory expectations.
12 chapters in this module
- Agent onboarding checks
- Licensing verification
- Continuing education
- Sales script compliance
- Cold call rules
- Lead source tracking
- Customer suitability
- Replacement documentation
- Transcript monitoring
- Complaint patterns
- Termination reporting
- Referral incentives
Module 8. Handling Replacement Transactions
Apply NAIC MAR rules to insurance policy replacements with correct documentation.
12 chapters in this module
- Replacement definition
- Existing policy review
- Insured suitability
- Informed decision rules
- Disclosure timing
- Comparison documentation
- Signature requirements
- File retention period
- Agent training logs
- Audit trail creation
- Regulatory reporting
- State-specific variances
Module 9. Implementing Illustration Standards
Ensure all projected policy values and benefits meet NAIC accuracy and clarity rules.
12 chapters in this module
- Interest rate assumptions
- Mortality table use
- Expense factor disclosure
- Guaranteed elements
- Non-guaranteed projections
- Historical performance data
- Scenario modeling
- Illustration software checks
- Agent explanation scripts
- Customer review process
- Amendment rules
- Regulatory updates
Module 10. Managing Customer Complaints
Turn complaint data into compliance improvements and defensible records.
12 chapters in this module
- Complaint intake systems
- Classification standards
- Response timelines
- Resolution documentation
- Trend analysis
- Root cause identification
- Process updates
- Agent retraining
- Regulatory reporting thresholds
- Public report summaries
- Third-party escalations
- Reputation monitoring
Module 11. Coordinating Multi-State Compliance
Navigate differing requirements across state lines with consistent internal practices.
12 chapters in this module
- State variance tracking
- Lead state coordination
- Filing harmonization
- Local counsel alignment
- Examiner communication
- Multi-state audits
- Consent orders
- Enforcement action response
- Penalty avoidance
- Corrective action plans
- Cross-border data rules
- Unified reporting templates
Module 12. Leading Compliance Initiatives
Take ownership of compliance programs and become the internal reference point.
12 chapters in this module
- Internal training delivery
- Policy writing ownership
- Audit response leadership
- Cross-functional coordination
- Vendor oversight
- Technology tool selection
- Framework update tracking
- Industry working groups
- Best practice sharing
- Mentorship of peers
- Compliance culture building
- Executive reporting
How this maps to your situation
- Preparing for market conduct exam
- Updating product illustrations
- Responding to regulator inquiry
- Onboarding new agents
Before vs. after
Before
Relies on guidance from senior staff, reactive to compliance requests, limited ownership of documentation.
After
Confidently leads NAIC MAR compliance efforts, produces audit-ready materials independently, recognized as subject matter reference.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed to be completed alongside full-time work over 6-8 weeks.
If nothing changes
Continuing without structured NAIC MAR knowledge may result in missed expectations during exams, reliance on others for basic compliance tasks, and slower professional recognition in risk and governance tracks.
How this compares to the alternatives
Generic compliance courses cover broad principles but lack NAIC-specific workflows. Internal training is often fragmented. This course delivers a structured, field-tested path to becoming the recognized NAIC MAR practitioner on your team.
Frequently asked
Is this relevant if I’m not in a regulatory role?
Yes. Anyone involved in product design, marketing, sales, or compliance in insurance benefits from understanding NAIC MAR’s impact on customer communications and regulatory scrutiny.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will this help me pass the CSM exam?
While not exam-specific, mastering NAIC MAR improves understanding of core compliance concepts tested in CSM and similar certifications.
$199 one-time. Approximately 3 hours per module, designed to be completed alongside full-time work over 6-8 weeks..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours