Operating Model Design and Implementation Essentials
Course Overview This comprehensive course is designed to equip participants with the knowledge and skills necessary to design and implement effective operating models. Upon completion, participants will receive a certificate issued by The Art of Service.
Course Curriculum Module 1: Introduction to Operating Model Design
- Definition and importance of operating models
- Types of operating models
- Benefits of a well-designed operating model
- Common challenges in operating model design
Module 2: Understanding Business Strategy and Objectives
- Aligning operating model with business strategy
- Identifying key business objectives
- Analyzing stakeholder expectations
- Defining the scope of the operating model
Module 3: Operating Model Frameworks and Methodologies
- Overview of popular operating model frameworks (e.g. McKinsey, Deloitte)
- Understanding the components of an operating model
- Applying operating model methodologies (e.g. Lean, Agile)
- Case studies of successful operating model implementations
Module 4: Process Design and Optimization
- Identifying and mapping business processes
- Analyzing process inefficiencies and opportunities for improvement
- Designing and implementing process improvements
- Measuring and monitoring process performance
Module 5: Organizational Design and Structure
- Understanding organizational design principles
- Defining organizational structure and roles
- Designing and implementing organizational changes
- Managing resistance to change
Module 6: Technology and Systems Enablement
- Understanding the role of technology in operating models
- Identifying technology requirements and opportunities
- Designing and implementing technology-enabled solutions
- Ensuring technology alignment with business objectives
Module 7: Performance Measurement and Monitoring
- Defining key performance indicators (KPIs)
- Designing and implementing performance measurement systems
- Monitoring and analyzing performance data
- Using data to drive business decisions
Module 8: Change Management and Implementation
- Understanding the importance of change management
- Developing a change management plan
- Implementing and managing change
- Overcoming common change management challenges
Module 9: Operating Model Implementation and Embedding
- Developing an implementation plan
- Managing the implementation process
- Embedding the operating model into the organization
- Ensuring sustainability and continuous improvement
Module 10: Case Studies and Group Exercises
- Real-world case studies of operating model design and implementation
- Group exercises to apply learning to practical scenarios
- Facilitated discussions and feedback
Course Features - Interactive and engaging learning experience
- Comprehensive and up-to-date content
- Personalized support and feedback
- Practical and real-world applications
- Expert instructors with extensive experience
- Certificate upon completion issued by The Art of Service
- Flexible learning options to suit your needs
- User-friendly and mobile-accessible platform
- Community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons for easy learning
- Lifetime access to course materials
- Gamification and progress tracking to motivate learning
What to Expect Upon completing this course, you will have the knowledge, skills, and confidence to design and implement effective operating models that drive business success. You will receive a certificate issued by The Art of Service, demonstrating your expertise in operating model design and implementation.,
Module 1: Introduction to Operating Model Design
- Definition and importance of operating models
- Types of operating models
- Benefits of a well-designed operating model
- Common challenges in operating model design
Module 2: Understanding Business Strategy and Objectives
- Aligning operating model with business strategy
- Identifying key business objectives
- Analyzing stakeholder expectations
- Defining the scope of the operating model
Module 3: Operating Model Frameworks and Methodologies
- Overview of popular operating model frameworks (e.g. McKinsey, Deloitte)
- Understanding the components of an operating model
- Applying operating model methodologies (e.g. Lean, Agile)
- Case studies of successful operating model implementations
Module 4: Process Design and Optimization
- Identifying and mapping business processes
- Analyzing process inefficiencies and opportunities for improvement
- Designing and implementing process improvements
- Measuring and monitoring process performance
Module 5: Organizational Design and Structure
- Understanding organizational design principles
- Defining organizational structure and roles
- Designing and implementing organizational changes
- Managing resistance to change
Module 6: Technology and Systems Enablement
- Understanding the role of technology in operating models
- Identifying technology requirements and opportunities
- Designing and implementing technology-enabled solutions
- Ensuring technology alignment with business objectives
Module 7: Performance Measurement and Monitoring
- Defining key performance indicators (KPIs)
- Designing and implementing performance measurement systems
- Monitoring and analyzing performance data
- Using data to drive business decisions
Module 8: Change Management and Implementation
- Understanding the importance of change management
- Developing a change management plan
- Implementing and managing change
- Overcoming common change management challenges
Module 9: Operating Model Implementation and Embedding
- Developing an implementation plan
- Managing the implementation process
- Embedding the operating model into the organization
- Ensuring sustainability and continuous improvement
Module 10: Case Studies and Group Exercises
- Real-world case studies of operating model design and implementation
- Group exercises to apply learning to practical scenarios
- Facilitated discussions and feedback