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Operating Model Design Essentials

Operating Model Design Essentials

$199.00
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Operating Model Design Essentials



COURSE FORMAT & DELIVERY DETAILS

Course Overview

The Operating Model Design Essentials course is a comprehensive online training program designed to equip participants with the knowledge and skills required to design and implement effective operating models.

Course Format

This course is self-paced and online, allowing participants to learn at their own convenience. It is not a live virtual or on-demand course, but rather a pre-recorded, on-demand training program that can be accessed at any time.

Course Delivery

  • The course is delivered entirely online, with no fixed dates or times.
  • Participants can access the course materials 24/7, allowing for flexible learning.
  • The typical completion time for the course is 12-16 hours, depending on the participant's pace.
  • Participants have lifetime access to the course materials, allowing for ongoing learning and reference.

Technical Requirements

  • The course is mobile-friendly, allowing participants to access the materials on a variety of devices.
  • Participants can access the course using a standard web browser and internet connection.

Support and Resources

  • Participants receive instructor support via email and discussion forums.
  • The course includes a range of downloadable resources, templates, and toolkits to support learning and implementation.
  • Upon completion of the course, participants receive a Certificate of Completion issued by The Art of Service.


EXTENSIVE & DETAILED COURSE CURRICULUM

Module 1: Introduction to Operating Model Design

  • 1.1: Defining Operating Model Design
  • 1.2: Benefits of Operating Model Design
  • 1.3: Key Concepts and Terminology
  • 1.4: Operating Model Design Frameworks
  • 1.5: Case Study: Operating Model Design in Practice

Module 2: Understanding Business Strategy and Objectives

  • 2.1: Understanding Business Strategy
  • 2.2: Identifying Business Objectives
  • 2.3: Analyzing Stakeholder Expectations
  • 2.4: Defining Operating Model Requirements
  • 2.5: Case Study: Aligning Operating Model with Business Strategy

Module 3: Operating Model Design Principles

  • 3.1: Operating Model Design Principles
  • 3.2: Designing for Agility and Flexibility
  • 3.3: Designing for Scalability and Sustainability
  • 3.4: Designing for Customer Experience
  • 3.5: Case Study: Applying Operating Model Design Principles

Module 4: Process Design and Optimization

  • 4.1: Process Mapping and Analysis
  • 4.2: Process Design Principles
  • 4.3: Process Optimization Techniques
  • 4.4: Case Study: Process Design and Optimization
  • 4.5: Tools and Templates for Process Design

Module 5: Organizational Design and Structure

  • 5.1: Organizational Design Principles
  • 5.2: Organizational Structure Options
  • 5.3: Designing for Roles and Responsibilities
  • 5.4: Case Study: Organizational Design and Structure
  • 5.5: Tools and Templates for Organizational Design

Module 6: Technology and Systems Design

  • 6.1: Technology and Systems Overview
  • 6.2: Designing for Technology and Systems Integration
  • 6.3: Designing for Data Management and Analytics
  • 6.4: Case Study: Technology and Systems Design
  • 6.5: Tools and Templates for Technology and Systems Design

Module 7: Implementation and Change Management

  • 7.1: Implementation Planning
  • 7.2: Change Management Principles
  • 7.3: Stakeholder Management and Communication
  • 7.4: Case Study: Implementation and Change Management
  • 7.5: Tools and Templates for Implementation and Change Management

Module 8: Monitoring and Continuous Improvement

  • 8.1: Monitoring and Evaluation
  • 8.2: Continuous Improvement Principles
  • 8.3: Identifying and Prioritizing Improvement Opportunities
  • 8.4: Case Study: Monitoring and Continuous Improvement
  • 8.5: Tools and Templates for Monitoring and Continuous Improvement
By completing the Operating Model Design Essentials course, participants will gain a comprehensive understanding of operating model design principles, frameworks, and best practices. They will be equipped with the knowledge and skills required to design and implement effective operating models that drive business success.

Upon completion of the course, participants will receive a Certificate of Completion issued by The Art of Service, demonstrating their expertise and commitment to operating model design.

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