A tailored course, built for your situation
Operating Model Design for Global Business Leaders
A proven system to align international transformation with execution-ready operating models
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Leading transformation without the authority to change everything , that’s the real challenge.
The situation this course is for
You're expected to deliver global operating model changes, but alignment across regions, functions, and leadership layers is inconsistent. Frameworks feel too academic or too narrow. You need a repeatable method that respects complexity without adding bureaucracy. The cost of misalignment? Delayed execution, team fatigue, and diluted impact.
Who this is for
Global Business & Process Leader driving international transformation with influence, not authority; focused on operating model design that scales across cultures and systems
Who this is not for
This is not for executives seeking high-level strategy only, nor for specialists focused on one function or region. It’s not for those who prefer generic templates over tailored execution.
What you walk away with
- Design operating models that adapt across regions without losing coherence
- Map stakeholder influence and build execution consensus without mandates
- Translate transformation goals into process, role, and metric clarity
- Reduce implementation friction using phased, evidence-based rollouts
- Build self-sustaining operating models that outlive project timelines
The 12 modules (with all 144 chapters)
Module 1. The Operating Model Challenge
Define what makes global operating models fail or succeed. Explore real-world patterns in transformation where structure, process, and governance collide. Understand the gap between design intent and on-ground execution across regions.
12 chapters in this module
- What is an operating model?
- Global vs local tension
- The authority gap
- Stakeholder alignment traps
- When frameworks fail
- Measuring model fitness
- Case: Cross-border rollout
- Designing for ambiguity
- Governance without control
- Scaling through influence
- Common failure patterns
- Diagnosing misalignment
Module 2. Diagnosing Transformation Readiness
Assess organizational readiness for operating model change. Identify cultural, structural, and capability gaps that impact adoption. Use lightweight diagnostics to prioritize interventions without lengthy assessments.
12 chapters in this module
- Readiness assessment
- Cultural friction points
- Capability gaps
- Leadership alignment
- Data maturity check
- Process debt
- Change capacity
- Stakeholder mapping
- Influence networks
- Speed vs stability
- Regional variance
- Building diagnostic tools
Module 3. Stakeholder Alignment Without Authority
Lead transformation in matrixed environments where you can’t mandate change. Develop strategies to build consensus, demonstrate value early, and create momentum through influence rather than hierarchy.
12 chapters in this module
- Influence mapping
- Building coalitions
- Early wins strategy
- Value communication
- Managing resistance
- Executive storytelling
- Cross-functional buy-in
- Navigating power dynamics
- Creating urgency
- Feedback loops
- Conflict navigation
- Sustaining engagement
Module 4. Designing for Execution
Shift from conceptual design to execution-ready models. Focus on clarity in roles, decisions, and workflows. Avoid over-engineering while ensuring enough structure to scale.
12 chapters in this module
- From vision to action
- Role clarity
- Decision rights
- Workflow mapping
- Process simplification
- Handoff design
- Governance cadence
- KPI selection
- Accountability models
- Change integration
- Pilot design
- Scaling rules
Module 5. Operating Model Governance
Establish lightweight governance that enables speed and accountability. Design review rhythms, escalation paths, and performance tracking that fit global complexity without slowing progress.
12 chapters in this module
- Governance principles
- Review cadence
- Escalation paths
- Performance tracking
- Decision logs
- Risk oversight
- Compliance integration
- Regional adaptation
- Central vs local
- Transparency tools
- Feedback mechanisms
- Audit readiness
Module 6. Process Integration Across Borders
Integrate core processes across regions while respecting local constraints. Identify where standardization adds value and where flexibility is required. Build interoperability into design.
12 chapters in this module
- Process harmonization
- Local regulation impact
- System compatibility
- Data flow design
- Handoff protocols
- Language and time zones
- Cultural work norms
- Change tolerance
- Integration testing
- Exception handling
- Support model design
- Continuous improvement
Module 7. Technology and Operating Models
Align operating models with existing and future tech landscapes. Understand how ERP, automation, and integration layers impact design choices and execution feasibility.
12 chapters in this module
- Tech stack audit
- ERP impact
- Automation readiness
- Integration points
- Data ownership
- Tool alignment
- Change management
- User adoption
- Scalability testing
- Vendor coordination
- Security compliance
- Future-proofing
Module 8. Talent and Capability Alignment
Ensure people have the skills and structure to execute the model. Design roles, development paths, and support systems that close capability gaps without overhauling teams.
12 chapters in this module
- Capability assessment
- Role redesign
- Upskilling paths
- Support structures
- Performance metrics
- Feedback systems
- Career progression
- Hiring alignment
- Team structure
- Leadership fit
- Change champions
- Sustainability planning
Module 9. Phased Implementation Strategy
Roll out operating models in stages that build confidence and learning. Design pilots, scale rules, and feedback integration to avoid big-bang failures.
12 chapters in this module
- Pilot selection
- Learning goals
- Success criteria
- Feedback integration
- Iteration cycles
- Scaling triggers
- Risk mitigation
- Communication plan
- Resource planning
- Timeline design
- Stakeholder updates
- Post-implementation review
Module 10. Metrics That Matter
Define and track the right KPIs to measure operating model effectiveness. Avoid vanity metrics and focus on signals that reflect real execution health and alignment.
12 chapters in this module
- KPI selection
- Leading indicators
- Execution speed
- Stakeholder satisfaction
- Process efficiency
- Error rates
- Adoption tracking
- Feedback quality
- Governance effectiveness
- Cost of complexity
- Improvement velocity
- Benchmarking
Module 11. Sustaining Change Beyond Launch
Ensure operating models evolve and improve after launch. Build feedback loops, review mechanisms, and adaptation rules that keep the model alive and relevant.
12 chapters in this module
- Post-launch review
- Feedback loops
- Adaptation rules
- Continuous improvement
- Governance evolution
- Stakeholder refresh
- Change fatigue
- Knowledge transfer
- Documentation
- Audit cycles
- Lessons integration
- Model retirement
Module 12. Leading Without Burning Out
Maintain personal resilience while leading complex transformation. Apply pacing, delegation, and influence strategies that sustain impact without exhaustion.
12 chapters in this module
- Energy management
- Delegation rules
- Boundary setting
- Influence pacing
- Stakeholder filtering
- Progress tracking
- Milestone celebration
- Support networks
- Feedback seeking
- Adaptation mindset
- Resilience habits
- Legacy thinking
How this maps to your situation
- Leading transformation without full authority
- Designing operating models for global rollout
- Aligning stakeholders across regions
- Implementing change without burning out teams
Before vs. after
Before
Overwhelmed by misaligned stakeholders, inconsistent execution, and operating models that look good on paper but fail in practice.
After
Confidently leading global transformation with a clear, adaptable operating model that teams can execute , no mandates required.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3-4 hours per module, designed for busy leaders to complete at their own pace over 8-12 weeks.
If nothing changes
Without a proven approach, operating model initiatives risk becoming expensive exercises in misalignment , consuming time and energy while delivering fragmented results across regions.
How this compares to the alternatives
Unlike generic strategy courses or academic frameworks, this course is built for practitioners leading real transformation , with tools and templates that work in ambiguous, cross-border environments.
Frequently asked
Who is this course for?
Global business and process leaders driving international transformation with influence, not authority.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is this relevant for non-US regions?
Yes, the course is designed for global application, with examples and templates that adapt across cultures and systems.
$199 one-time. Approximately 3-4 hours per module, designed for busy leaders to complete at their own pace over 8-12 weeks..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours