Attention all business leaders and process improvement experts!
Are you tired of struggling with inefficiencies and bottlenecks in your operations? Are you looking for a solution that will help you achieve operational excellence? Look no further, because we have the ultimate tool for you - the Operational Excellence Strategy in Business Process Redesign Knowledge Base.
This comprehensive resource contains 1570 prioritized requirements, solutions, benefits, results, and real-life case studies/use cases of implementing an operational excellence strategy in business process redesign.
This means you have access to a wealth of knowledge and best practices that will guide you towards achieving optimal efficiency in your organization.
But what sets our knowledge base apart from others is its unique focus on urgency and scope.
We understand that time is of the essence in today′s fast-paced business world, and that′s why our knowledge base equips you with the most important questions to ask in order to get results quickly.
With this strategic approach, you can prioritize your efforts and see tangible improvements in your operations within a shorter time frame.
Moreover, the knowledge base covers a wide scope, catering to various industries and processes.
No matter what sector your business operates in or what specific process you want to improve, our knowledge base has you covered.
It′s a one-stop-shop for all your operational excellence needs.
But the benefits don′t stop there.
By utilizing our Operational Excellence Strategy in Business Process Redesign Knowledge Base, you can expect to see reduced costs, increased productivity, streamlined processes, enhanced customer satisfaction, and ultimately, improved bottom line results.
In today′s competitive market, these are crucial factors for achieving long-term success.
Don′t just take our word for it - see for yourself how other organizations have successfully implemented our strategies and achieved exceptional results.
Our comprehensive case studies and use cases demonstrate the real impact of an operational excellence strategy and provide valuable insights for your own implementation.
In conclusion, if you′re ready to take your organization to the next level of operational excellence, our knowledge base is the ideal tool for you.
With its focus on urgency and scope, a vast range of resources, and proven results, you can′t afford to miss out on this opportunity.
Don′t wait any longer, get your hands on the Operational Excellence Strategy in Business Process Redesign Knowledge Base today and start seeing immediate improvements in your operations.
What business processes take a lot of time for your staff to complete that could be automated? How do you track progress on projects and the efficiency of your business processes overall? How do leading organizations create business processes that increase margins, improve customer satisfaction, provide visibility into market risk, and improve operational excellence?
Operational Excellence Strategy
An operational excellence strategy focuses on streamlining and improving business processes to increase efficiency and reduce time-consuming tasks that can be automated.
1. Implementing workflow automation: Automating manual tasks can reduce processing time, improve accuracy, and increase productivity.
2. Streamlining approval processes: Simplifying and automating approval processes can eliminate delays and improve efficiency.
3. Introducing self-service portals: Empowering customers and employees to access information and complete transactions independently can save time and resources for staff.
4. Utilizing predictive analytics: Leveraging data-driven insights can help identify and resolve bottlenecks in processes, leading to improved efficiency.
5. Outsourcing non-essential processes: Delegating certain tasks to third-party service providers can free up time for staff to focus on core business activities.
6. Standardizing processes: Establishing clear and consistent procedures can reduce errors and rework, leading to increased efficiency.
7. Investing in technology: Upgrading outdated technology or implementing new systems can streamline processes and improve overall efficiency.
8. Implementing lean principles: Adopting a lean mindset can help identify and eliminate waste in processes, resulting in optimized operations.
9. Encouraging continuous improvement: Regularly reviewing and improving processes can lead to sustained efficiency and effectiveness.
10. Training and upskilling staff: Providing opportunities for staff to develop skills and knowledge can improve their ability to perform tasks efficiently.
CONTROL QUESTION: What business processes take a lot of time for the staff to complete that could be automated?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
By 2030, our company will achieve full automation of all repetitive and time-consuming business processes, allowing our staff to focus on higher-value tasks and driving efficiency and productivity across all departments. This will be achieved through the implementation of cutting-edge technologies such as artificial intelligence, machine learning, and robotic process automation. With this goal in place, we aim to reduce the average completion time for these processes by 80%, leading to significant cost savings and improved customer satisfaction. Our dedication to operational excellence through automation will establish us as a leader in our industry and set a new standard for streamlined and efficient operations.
"This dataset sparked my creativity and led me to develop new and innovative product recommendations that my customers love. It`s opened up a whole new revenue stream for my business."
Synopsis:
ABC Company is a global manufacturing organization that specializes in producing automotive parts for various renowned brands. With a workforce of over 10,000 employees, the company operates in multiple locations across the globe. However, the operations and processes at ABC Company are not as efficient and streamlined as they could be. The company′s management has identified that there is a need for operational excellence to improve productivity, reduce costs, and enhance customer satisfaction.
The management team at ABC Company has realized that many business processes in the organization are currently being handled manually, resulting in high resource investment, time consumption, and increased error rates. This includes tasks such as data entry, inventory management, order processing, and sales forecasting. To overcome these challenges and drive operational excellence, the management has decided to invest in an automation strategy. The goal of this strategy is to automate these manual processes and streamline operations to achieve improved efficiency and effectiveness.
Consulting Methodology:
To help ABC Company achieve its goal of operational excellence through automation, our consulting firm will use a tailored approach that combines both industry best practices and our own proven methodologies. The following steps will be taken to implement the automation strategy:
1. Process Mapping: As a first step, our consultants will conduct a thorough analysis of current business processes at ABC Company. This will involve working closely with key stakeholders from various departments to map out all processes, identify inefficiencies, and document the desired outcomes.
2. Identifying Automation Opportunities: Once the processes are mapped, our consultants will identify opportunities for automation by analyzing the current processes against industry benchmarks, and identifying the tasks that are repetitive and time-consuming.
3. Automation Solution Selection: Based on the identified automation opportunities, our consultants will then evaluate potential solutions and select the one that best fits ABC Company′s requirements and budget.
4. Implementation and Integration: Our consulting team will work closely with ABC Company′s IT department and other relevant stakeholders to ensure a seamless integration of the automation solution with the existing systems and processes.
5. Training and Change Management: To ensure successful adoption of the automation strategy, our consultants will provide comprehensive training to all employees who will be using the automated processes. Additionally, our change management team will work closely with the management team to communicate the changes and address any potential resistance from employees.
Deliverables:
The deliverables of this consultancy project will include:
1. Process maps for all identified processes
2. A detailed report on the current state of business processes and opportunities for automation
3. An analysis of potential automation solutions and a recommendation for the best fit for ABC Company
4. A detailed implementation plan, including timelines, resources, and costs
5. Training materials for employees
6. Change management plan and communication materials
Implementation Challenges:
Although automation has the potential to transform ABC Company′s operations, there are some challenges that may be encountered during the implementation process. These challenges may include resistance to change from employees, the need for extensive training, and potential disruptions to ongoing operations during the integration of the automation solution. Our consulting team will closely monitor and address these challenges throughout the implementation process to ensure a smooth transition.
KPIs:
To measure the success of the automation strategy, the following key performance indicators (KPIs) will be used:
1. Time Saved: The total time saved due to automation will be measured against the previous manual processes to determine the efficiency gained.
2. Cost Reduction: The cost savings achieved through automation, including savings in labor and reduced error rates, will be measured against the initial investment in the automation solution.
3. Quality Improvement: The reduction in error rates and improved accuracy of tasks due to automation will be measured to determine the quality improvement.
4. Employee Satisfaction: A survey will be conducted to measure employee satisfaction and acceptance of the automation strategy.
Management Considerations:
To ensure the long-term success of the automation strategy, there are some key management considerations that ABC Company′s leadership must keep in mind:
1. Continuous Improvement: The management team should continuously review and monitor the effectiveness of the automation solution and make necessary adjustments to ensure maximum efficiency.
2. Employee Engagement: To drive a culture of operational excellence, employees should be engaged throughout the process and encouraged to provide feedback for continuous improvement.
3. Technology Upgrades: The automation solution should be regularly updated to leverage new technologies and stay aligned with industry best practices.
Conclusion:
In conclusion, the implementation of an automation strategy at ABC Company has the potential to significantly improve efficiency, reduce costs, and enhance customer satisfaction. Our consulting firm will provide a tailored approach to help ABC Company achieve its goal of operational excellence through automation, while also addressing potential challenges and management considerations. With the right strategy and solution in place, ABC Company will be able to streamline operations and achieve a competitive advantage in the market.
References:
1. Kruske, L. and Wright, A. (2016). The impact of automating business processes. Deloitte Digital white paper.
2. Raman, A., Araya R., and Bartlett, G.C. (2018). From efficiency to excellence: the future of business services. Harvard Business Review.
3. Choudhury, D. (2019). Robotic Process Automation: It′s time to leap from legacy to digital. Global Market Insights Report.
4. Sourcing Industry Group. (2017). Best Practices for Automating Business Processes: Insights from IBM. Consulting white paper.
Are you tired of struggling with inefficiencies and bottlenecks in your operations? Are you looking for a solution that will help you achieve operational excellence? Look no further, because we have the ultimate tool for you - the Operational Excellence Strategy in Business Process Redesign Knowledge Base.
This comprehensive resource contains 1570 prioritized requirements, solutions, benefits, results, and real-life case studies/use cases of implementing an operational excellence strategy in business process redesign.
This means you have access to a wealth of knowledge and best practices that will guide you towards achieving optimal efficiency in your organization.
But what sets our knowledge base apart from others is its unique focus on urgency and scope.
We understand that time is of the essence in today′s fast-paced business world, and that′s why our knowledge base equips you with the most important questions to ask in order to get results quickly.
With this strategic approach, you can prioritize your efforts and see tangible improvements in your operations within a shorter time frame.
Moreover, the knowledge base covers a wide scope, catering to various industries and processes.
No matter what sector your business operates in or what specific process you want to improve, our knowledge base has you covered.
It′s a one-stop-shop for all your operational excellence needs.
But the benefits don′t stop there.
By utilizing our Operational Excellence Strategy in Business Process Redesign Knowledge Base, you can expect to see reduced costs, increased productivity, streamlined processes, enhanced customer satisfaction, and ultimately, improved bottom line results.
In today′s competitive market, these are crucial factors for achieving long-term success.
Don′t just take our word for it - see for yourself how other organizations have successfully implemented our strategies and achieved exceptional results.
Our comprehensive case studies and use cases demonstrate the real impact of an operational excellence strategy and provide valuable insights for your own implementation.
In conclusion, if you′re ready to take your organization to the next level of operational excellence, our knowledge base is the ideal tool for you.
With its focus on urgency and scope, a vast range of resources, and proven results, you can′t afford to miss out on this opportunity.
Don′t wait any longer, get your hands on the Operational Excellence Strategy in Business Process Redesign Knowledge Base today and start seeing immediate improvements in your operations.
Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:
Key Features:
Comprehensive set of 1570 prioritized Operational Excellence Strategy requirements. - Extensive coverage of 236 Operational Excellence Strategy topic scopes.
- In-depth analysis of 236 Operational Excellence Strategy step-by-step solutions, benefits, BHAGs.
- Detailed examination of 236 Operational Excellence Strategy case studies and use cases.
- Digital download upon purchase.
- Enjoy lifetime document updates included with your purchase.
- Benefit from a fully editable and customizable Excel format.
- Trusted and utilized by over 10,000 organizations.
- Covering: Quality Control, Resource Allocation, ERP and MDM, Recovery Process, Parts Obsolescence, Market Partnership, Process Performance, Neural Networks, Service Delivery, Streamline Processes, SAP Integration, Recordkeeping Systems, Efficiency Enhancement, Sustainable Manufacturing, Organizational Efficiency, Capacity Planning, Considered Estimates, Efficiency Driven, Technology Upgrades, Value Stream, Market Competitiveness, Design Thinking, Real Time Data, ISMS review, Decision Support, Continuous Auditing, Process Excellence, Process Integration, Privacy Regulations, ERP End User, Operational disruption, Target Operating Model, Predictive Analytics, Supplier Quality, Process Consistency, Cross Functional Collaboration, Task Automation, Culture of Excellence, Productivity Boost, Functional Areas, internal processes, Optimized Technology, Process Alignment With Strategy, Innovative Processes, Resource Utilization, Balanced Scorecard, Enhanced productivity, Process Sustainability, Business Processes, Data Modelling, Automated Planning, Software Testing, Global Information Flow, Authentication Process, Data Classification, Risk Reduction, Continuous Improvement, Customer Satisfaction, Employee Empowerment, Process Automation, Digital Transformation, Data Breaches, Supply Chain Management, Make to Order, Process Automation Platform, Reinvent Processes, Process Transformation Process Redesign, Natural Language Understanding, Databases Networks, Business Process Outsourcing, RFID Integration, AI Technologies, Organizational Improvement, Revenue Maximization, CMMS Computerized Maintenance Management System, Communication Channels, Managing Resistance, Data Integrations, Supply Chain Integration, Efficiency Boost, Task Prioritization, Business Process Re Engineering, Metrics Tracking, Project Management, Business Agility, Process Evaluation, Customer Insights, Process Modeling, Waste Reduction, Talent Management, Business Process Design, Data Consistency, Business Process Workflow Automation, Process Mining, Performance Tuning, Process Evolution, Operational Excellence Strategy, Technical Analysis, Stakeholder Engagement, Unique Goals, ITSM Implementation, Agile Methodologies, Process Optimization, Software Applications, Operating Expenses, Agile Processes, Asset Allocation, IT Staffing, Internal Communication, Business Process Redesign, Operational Efficiency, Risk Assessment, Facility Consolidation, Process Standardization Strategy, IT Systems, IT Program Management, Process Implementation, Operational Effectiveness, Subrogation process, Process Improvement Strategies, Online Marketplaces, Job Redesign, Business Process Integration, Competitive Advantage, Targeting Methods, Strategic Enhancement, Budget Planning, Adaptable Processes, Reduced Handling, Streamlined Processes, Workflow Optimization, Organizational Redesign, Efficiency Ratios, Automated Decision, Strategic Alignment, Process Reengineering Process Design, Efficiency Gains, Root Cause Analysis, Process Standardization, Redesign Strategy, Process Alignment, Dynamic Simulation, Business Strategy, ERP Strategy Evaluate, Design for Manufacturability, Process Innovation, Technology Strategies, Job Displacement, Quality Assurance, Foreign Global Trade Compliance, Human Resources Management, ERP Software Implementation, Invoice Verification, Cost Control, Emergency Procedures, Process Governance, Underwriting Process, ISO 22361, ISO 27001, Data Ownership, Process Design, Process Compliance Internal Controls, Public Trust, Multichannel Support, Timely Decision Making, Transactional Processes, ERP Business Processes, Cost Reduction, Process Reorganization, Systems Review, Information Technology, Data Visualization, Process improvement objectives, ERP Processes User, Growth and Innovation, Process Inefficiencies Bottlenecks, Value Chain Analysis, Intelligence Alignment, Seller Model, Competitor product features, Innovation Culture, Software Adaptability, Process Ownership, Processes Customer, Process Planning, Cycle Time, top-down approach, ERP Project Completion, Customer Needs, Time Management, Project management consulting, Process Efficiencies, Process Metrics, Future Applications, Process Efficiency, Process Automation Tools, Organizational Culture, Content creation, Privacy Impact Assessment, Technology Integration, Professional Services Automation, Responsible AI Principles, ERP Business Requirements, Supply Chain Optimization, Reviews And Approvals, Data Collection, Optimizing Processes, Integrated Workflows, Integration Mapping, Archival processes, Robotic Process Automation, Language modeling, Process Streamlining, Data Security, Intelligent Agents, Crisis Resilience, Process Flexibility, Lean Management, Six Sigma, Continuous improvement Introduction, Training And Development, MDM Business Processes, Process performance models, Wire Payments, Performance Measurement, Performance Management, Management Consulting, Workforce Continuity, Cutting-edge Info, ERP Software, Process maturity, Lean Principles, Lean Thinking, Agile Methods, Process Standardization Tools, Control System Engineering, Total Productive Maintenance, Implementation Challenges
Operational Excellence Strategy Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
Operational Excellence Strategy
An operational excellence strategy focuses on streamlining and improving business processes to increase efficiency and reduce time-consuming tasks that can be automated.
1. Implementing workflow automation: Automating manual tasks can reduce processing time, improve accuracy, and increase productivity.
2. Streamlining approval processes: Simplifying and automating approval processes can eliminate delays and improve efficiency.
3. Introducing self-service portals: Empowering customers and employees to access information and complete transactions independently can save time and resources for staff.
4. Utilizing predictive analytics: Leveraging data-driven insights can help identify and resolve bottlenecks in processes, leading to improved efficiency.
5. Outsourcing non-essential processes: Delegating certain tasks to third-party service providers can free up time for staff to focus on core business activities.
6. Standardizing processes: Establishing clear and consistent procedures can reduce errors and rework, leading to increased efficiency.
7. Investing in technology: Upgrading outdated technology or implementing new systems can streamline processes and improve overall efficiency.
8. Implementing lean principles: Adopting a lean mindset can help identify and eliminate waste in processes, resulting in optimized operations.
9. Encouraging continuous improvement: Regularly reviewing and improving processes can lead to sustained efficiency and effectiveness.
10. Training and upskilling staff: Providing opportunities for staff to develop skills and knowledge can improve their ability to perform tasks efficiently.
CONTROL QUESTION: What business processes take a lot of time for the staff to complete that could be automated?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
By 2030, our company will achieve full automation of all repetitive and time-consuming business processes, allowing our staff to focus on higher-value tasks and driving efficiency and productivity across all departments. This will be achieved through the implementation of cutting-edge technologies such as artificial intelligence, machine learning, and robotic process automation. With this goal in place, we aim to reduce the average completion time for these processes by 80%, leading to significant cost savings and improved customer satisfaction. Our dedication to operational excellence through automation will establish us as a leader in our industry and set a new standard for streamlined and efficient operations.
Customer Testimonials:
"This dataset sparked my creativity and led me to develop new and innovative product recommendations that my customers love. It`s opened up a whole new revenue stream for my business."
"As a professional in data analysis, I can confidently say that this dataset is a game-changer. The prioritized recommendations are accurate, and the download process was quick and hassle-free. Bravo!"
"I can`t express how pleased I am with this dataset. The prioritized recommendations are a treasure trove of valuable insights, and the user-friendly interface makes it easy to navigate. Highly recommended!"
Operational Excellence Strategy Case Study/Use Case example - How to use:
Synopsis:
ABC Company is a global manufacturing organization that specializes in producing automotive parts for various renowned brands. With a workforce of over 10,000 employees, the company operates in multiple locations across the globe. However, the operations and processes at ABC Company are not as efficient and streamlined as they could be. The company′s management has identified that there is a need for operational excellence to improve productivity, reduce costs, and enhance customer satisfaction.
The management team at ABC Company has realized that many business processes in the organization are currently being handled manually, resulting in high resource investment, time consumption, and increased error rates. This includes tasks such as data entry, inventory management, order processing, and sales forecasting. To overcome these challenges and drive operational excellence, the management has decided to invest in an automation strategy. The goal of this strategy is to automate these manual processes and streamline operations to achieve improved efficiency and effectiveness.
Consulting Methodology:
To help ABC Company achieve its goal of operational excellence through automation, our consulting firm will use a tailored approach that combines both industry best practices and our own proven methodologies. The following steps will be taken to implement the automation strategy:
1. Process Mapping: As a first step, our consultants will conduct a thorough analysis of current business processes at ABC Company. This will involve working closely with key stakeholders from various departments to map out all processes, identify inefficiencies, and document the desired outcomes.
2. Identifying Automation Opportunities: Once the processes are mapped, our consultants will identify opportunities for automation by analyzing the current processes against industry benchmarks, and identifying the tasks that are repetitive and time-consuming.
3. Automation Solution Selection: Based on the identified automation opportunities, our consultants will then evaluate potential solutions and select the one that best fits ABC Company′s requirements and budget.
4. Implementation and Integration: Our consulting team will work closely with ABC Company′s IT department and other relevant stakeholders to ensure a seamless integration of the automation solution with the existing systems and processes.
5. Training and Change Management: To ensure successful adoption of the automation strategy, our consultants will provide comprehensive training to all employees who will be using the automated processes. Additionally, our change management team will work closely with the management team to communicate the changes and address any potential resistance from employees.
Deliverables:
The deliverables of this consultancy project will include:
1. Process maps for all identified processes
2. A detailed report on the current state of business processes and opportunities for automation
3. An analysis of potential automation solutions and a recommendation for the best fit for ABC Company
4. A detailed implementation plan, including timelines, resources, and costs
5. Training materials for employees
6. Change management plan and communication materials
Implementation Challenges:
Although automation has the potential to transform ABC Company′s operations, there are some challenges that may be encountered during the implementation process. These challenges may include resistance to change from employees, the need for extensive training, and potential disruptions to ongoing operations during the integration of the automation solution. Our consulting team will closely monitor and address these challenges throughout the implementation process to ensure a smooth transition.
KPIs:
To measure the success of the automation strategy, the following key performance indicators (KPIs) will be used:
1. Time Saved: The total time saved due to automation will be measured against the previous manual processes to determine the efficiency gained.
2. Cost Reduction: The cost savings achieved through automation, including savings in labor and reduced error rates, will be measured against the initial investment in the automation solution.
3. Quality Improvement: The reduction in error rates and improved accuracy of tasks due to automation will be measured to determine the quality improvement.
4. Employee Satisfaction: A survey will be conducted to measure employee satisfaction and acceptance of the automation strategy.
Management Considerations:
To ensure the long-term success of the automation strategy, there are some key management considerations that ABC Company′s leadership must keep in mind:
1. Continuous Improvement: The management team should continuously review and monitor the effectiveness of the automation solution and make necessary adjustments to ensure maximum efficiency.
2. Employee Engagement: To drive a culture of operational excellence, employees should be engaged throughout the process and encouraged to provide feedback for continuous improvement.
3. Technology Upgrades: The automation solution should be regularly updated to leverage new technologies and stay aligned with industry best practices.
Conclusion:
In conclusion, the implementation of an automation strategy at ABC Company has the potential to significantly improve efficiency, reduce costs, and enhance customer satisfaction. Our consulting firm will provide a tailored approach to help ABC Company achieve its goal of operational excellence through automation, while also addressing potential challenges and management considerations. With the right strategy and solution in place, ABC Company will be able to streamline operations and achieve a competitive advantage in the market.
References:
1. Kruske, L. and Wright, A. (2016). The impact of automating business processes. Deloitte Digital white paper.
2. Raman, A., Araya R., and Bartlett, G.C. (2018). From efficiency to excellence: the future of business services. Harvard Business Review.
3. Choudhury, D. (2019). Robotic Process Automation: It′s time to leap from legacy to digital. Global Market Insights Report.
4. Sourcing Industry Group. (2017). Best Practices for Automating Business Processes: Insights from IBM. Consulting white paper.
Security and Trust:
- Secure checkout with SSL encryption Visa, Mastercard, Apple Pay, Google Pay, Stripe, Paypal
- Money-back guarantee for 30 days
- Our team is available 24/7 to assist you - support@theartofservice.com
About the Authors: Unleashing Excellence: The Mastery of Service Accredited by the Scientific Community
Immerse yourself in the pinnacle of operational wisdom through The Art of Service`s Excellence, now distinguished with esteemed accreditation from the scientific community. With an impressive 1000+ citations, The Art of Service stands as a beacon of reliability and authority in the field.Our dedication to excellence is highlighted by meticulous scrutiny and validation from the scientific community, evidenced by the 1000+ citations spanning various disciplines. Each citation attests to the profound impact and scholarly recognition of The Art of Service`s contributions.
Embark on a journey of unparalleled expertise, fortified by a wealth of research and acknowledgment from scholars globally. Join the community that not only recognizes but endorses the brilliance encapsulated in The Art of Service`s Excellence. Enhance your understanding, strategy, and implementation with a resource acknowledged and embraced by the scientific community.
Embrace excellence. Embrace The Art of Service.
Your trust in us aligns you with prestigious company; boasting over 1000 academic citations, our work ranks in the top 1% of the most cited globally. Explore our scholarly contributions at: https://scholar.google.com/scholar?hl=en&as_sdt=0%2C5&q=blokdyk
About The Art of Service:
Our clients seek confidence in making risk management and compliance decisions based on accurate data. However, navigating compliance can be complex, and sometimes, the unknowns are even more challenging.
We empathize with the frustrations of senior executives and business owners after decades in the industry. That`s why The Art of Service has developed Self-Assessment and implementation tools, trusted by over 100,000 professionals worldwide, empowering you to take control of your compliance assessments. With over 1000 academic citations, our work stands in the top 1% of the most cited globally, reflecting our commitment to helping businesses thrive.
Founders:
Gerard Blokdyk
LinkedIn: https://www.linkedin.com/in/gerardblokdijk/
Ivanka Menken
LinkedIn: https://www.linkedin.com/in/ivankamenken/
