Operational Level Agreements Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

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Save time, empower your teams and effectively upgrade your processes with access to this practical Operational Level Agreements Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Operational Level Agreements related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Operational Level Agreements specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Operational Level Agreements Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 848 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Operational Level Agreements improvements can be made.

Examples; 10 of the 848 standard requirements:

  1. If SLAs are already negotiated and reference the Catalogue for documentation of the service levels, how do you change service level in the Catalogue without renegotiating the SLA?

  2. If SLAs are already negotiated and reference the Catalogue for documentation of the service levels, how do you change service level in the Catalogue without renegotiating the SLA?

  3. The SLAs also have to discuss about how the security is maintained, what are the methods used in maintaining security and how customer complaints are taken care?

  4. Service level agreement - assess each vendor for the level of future service and support that others offer. What does it cost for the level of service that you require?

  5. Service-level requirement, how can the IT or business unit meet the internal marketing departments availability expectation based on the SaaS providers SLA?

  6. Determine if the data center has Service Level Agreements with the clients it serves. if so, do they measure themselves for compliance with the agreement?

  7. Contract Management Are the Vendor contracts deliverables-based, with specific Service Level Agreements (SLAs) including penalties and liquidated damages?

  8. Do you evaluate the process for entering into a contract with a service provider. Do contracts contain adequate and measurable service level agreements?

  9. Are changes required to service level agreements, operating level agreements, or other service processes or artifacts such as public-facing web sites?

  10. Are you unable to negotiate more advantageous service level agreements with your vendors because your business is spread across too many providers?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Operational Level Agreements book in PDF containing 848 requirements, which criteria correspond to the criteria in...

Your Operational Level Agreements self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Operational Level Agreements Self-Assessment and Scorecard you will develop a clear picture of which Operational Level Agreements areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Operational Level Agreements Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Operational Level Agreements projects with the 62 implementation resources:

  • 62 step-by-step Operational Level Agreements Project Management Form Templates covering over 6000 Operational Level Agreements project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Activity List: What is the least expensive way to complete the Operational Level Agreements project within 40 weeks?

  2. Project Performance Report: What is the degree to which rules govern information exchange between individuals within the organization?

  3. Procurement Management Plan: Do Operational Level Agreements project teams & team members report on status / activities / progress?

  4. Quality Audit: How does the organization know that its system for ensuring that its training activities are appropriately resourced and support is appropriately effective and constructive?

  5. Project Management Plan: Does the implementation plan have an appropriate division of responsibilities?

  6. Schedule Management Plan: Are updated Operational Level Agreements project time & resource estimates reasonable based on the current Operational Level Agreements project stage?

  7. Quality Audit: For each device to be reconditioned, are device specifications, such as appropriate engineering drawings, component specifications and software specifications, maintained?

  8. WBS Dictionary: Does the contractor use objective results, design reviews and tests to trace schedule performance?

  9. Procurement Audit: Were products/services not received within the prescribed time limit?

  10. Cost Management Plan: Are post milestone Operational Level Agreements project reviews (PMPR) conducted with the organization at least once a year?

 
Step-by-step and complete Operational Level Agreements Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Operational Level Agreements project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Operational Level Agreements project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Operational Level Agreements project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Operational Level Agreements project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Operational Level Agreements project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Operational Level Agreements project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Operational Level Agreements project with this in-depth Operational Level Agreements Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Operational Level Agreements projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Operational Level Agreements and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Operational Level Agreements investments work better.

This Operational Level Agreements All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

46 Reviews Hide Reviews Show Reviews

  • 5
    Super helpful.. Love how the full assessment helps me take full control of this project!

    Posted by Brett O. on 5th Sep 2018

    BRETT O. Strategist

  • 5
    Man, thanks again for sharing. Really a life saver! Greetings!

    Posted by DAAN C on 5th Sep 2018

    DAAN C Senior Consultant

  • 5
    CARSTEN B. Experienced safety and quality enabler

    Posted by CARSTEN B. on 5th Sep 2018

    So far I have only had time to browse it very superficially, but form that it looks very comprehensive and at the same time practical. As soon as I find time I will do a short item on it on my literature pages and point risk management professionals in your direction. Have a great day, and all the best!!

  • 5
    I have read your book and it's a great work for my business. Thank you.

    Posted by Nguyen Hoang Vu on 5th Sep 2018

    Nguyen Hoang Vu

  • 5
    Awesome, thank you so much!!

    Posted by ZORAN M. on 4th Aug 2018

    ZORAN M. Knowledge Management Consultant

  • 5
    I will use everything extensively to prepare for an audit scheduled in Dec and Jan for an important automotive customer.

    Posted by Bruno C. on 3rd Aug 2018

    Bruno C. ICT Director

  • 5
    I have gone through the array of your works and they are simply awesome! Great job you have been doing.

    Posted by KENNETH O. on 3rd Aug 2018

    KENNETH O. MD/CEO, Emerging Media

  • 5
    This is great!

    Posted by GREG C, on 3rd Aug 2018

    GREG C. CEO Managed Service Provider

  • 5
    Thank you! I have found a lot of great information in the text so far. I plan to use your book as one of our references as we build out our SDDC and gladly leave an online review.

    Posted by CRAIG T. on 3rd Aug 2018

    CRAIG T. Chief Technology Officer