A tailored course, built for your situation
Recognition as the firm’s go-to advisor on operational resilience
Become the internally sought-after expert when resilience decisions land
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
The situation this course is for
Who this is for
Senior Manager in financial services governance, risk, or controls, operating at the intersection of policy and execution, seeking higher visibility and recurring influence on critical resilience decisions.
Who this is not for
Entry-level staff, external consultants without firm-specific context, or those focused solely on technical IT recovery with no cross-functional engagement.
What you walk away with
- Internal reputation as the first call when resilience issues arise
- Clear, repeatable structure for framing resilience decisions to non-specialists
- Templates and phrasing used by recognized resilience leaders in global banks
- Ability to position control enhancements as business enablers, not overhead
- Visibility on high-impact files without needing to request access
The 12 modules (with all 144 chapters)
Module 1. Defining operational resilience in high-velocity environments
Establish a working definition aligned with current Macquarie priorities, focusing on decision speed and cross-functional clarity.
12 chapters in this module
- What resilience means now
- Difference from business continuity
- Key regulators’ current expectations
- How Macquarie defines critical functions
- Identifying time-sensitive workflows
- Mapping customer impact thresholds
- Linking incidents to decision triggers
- When escalation paths activate
- Ownership vs. coordination roles
- Internal stakeholder priorities
- Balancing agility and control
- Setting measurable recovery objectives
Module 2. Recognizing resilience decision points in daily work
Train your eye to spot when a process, policy, or gap represents a resilience moment worth shaping.
12 chapters in this module
- First sign of control drift
- Audit findings with systemic risk
- Process handoffs under stress
- Technology dependencies in core flows
- Vendor performance near thresholds
- Change requests with ripple effects
- Regulatory inquiries with precedent
- Peer teams seeking precedent
- Drafting language for uncertainty
- Flagging before escalation
- Documenting assumptions proactively
- Positioning recommendations early
Module 3. Building credibility through structured reasoning
Develop a consistent approach to analysis that earns deference, even from senior stakeholders.
12 chapters in this module
- Anchoring in published guidance
- Citing internal precedent correctly
- Using risk logic, not opinion
- Framing trade-offs transparently
- Naming assumptions explicitly
- Linking control to customer impact
- Showing options, not just answers
- Timing recommendations to cycles
- Aligning with audit calendar
- Referencing recent firm incidents
- Using standard categorisation
- Avoiding overstatement
Module 4. Creating reusable artefacts that compound influence
Design templates and position papers that get shared, cited, and reused across teams.
12 chapters in this module
- One-page decision memos
- Pre-approved control language
- Standard response libraries
- FAQs for common scenarios
- Visuals for leadership briefings
- RACI templates for cross-team work
- Escalation playbooks
- Audit prep checklists
- Control gap triage grids
- Vendor dependency maps
- Incident timeline templates
- Recovery objective scorecards
Module 5. Shaping narratives before they form
Learn how to position insights early so your framing becomes the default.
12 chapters in this module
- Contributing to draft policies
- Commenting in pre-circulation
- Adding context to meeting invites
- Setting agenda items proactively
- Email subject line precision
- Using inclusive language
- Naming risks without alarm
- Highlighting enablers, not just gaps
- Positioning controls as safeguards
- Aligning with strategic goals
- Referencing peer firm practices
- Timing input for maximum uptake
Module 6. Responding to incidents with authority
Turn real-time events into moments of recognition through structured response.
12 chapters in this module
- Initial assessment protocol
- Classifying incident severity
- Internal notification sequences
- Documenting decision rationale
- Coordinating cross-team actions
- Updating risk registers
- Communicating without overreach
- Capturing lessons systematically
- Linking to control improvements
- Briefing leadership succinctly
- Using standard terminology
- Maintaining audit trail
Module 7. Influencing without authority
Guide outcomes in cross-functional settings where you don’t control resources.
12 chapters in this module
- Asking framing questions
- Offering pre-vetted options
- Citing shared objectives
- Using neutral facilitation language
- Deferring to ownership, adding value
- Summarizing to align
- Identifying hidden constraints
- Suggesting pilot approaches
- Proposing phased solutions
- Linking to broader initiatives
- Building consensus quietly
- Recognizing others’ contributions
Module 8. Preparing for regulatory and audit scrutiny
Anticipate review demands and position your work as inspection-ready.
12 chapters in this module
- Common regulatory focus areas
- Audit evidence expectations
- Maintaining version control
- Documenting rationale consistently
- Storing artefacts accessibly
- Preparing response timelines
- Coordinating input across teams
- Using standard templates
- Highlighting proactive steps
- Showing trend improvements
- Referencing internal standards
- Demonstrating continuous monitoring
Module 9. Teaching others without being asked
Share knowledge in ways that reinforce your role as the go-to source.
12 chapters in this module
- Creating informal training snippets
- Writing internal FAQs
- Hosting brown bag sessions
- Sharing templates proactively
- Commenting with educational tone
- Using examples from real work
- Crediting team contributors
- Avoiding jargon in sharing
- Making complex ideas accessible
- Documenting decisions for reuse
- Tagging content for search
- Building internal knowledge bases
Module 10. Earning repeat engagement on high-impact files
Become the expected participant on key initiatives through consistent value.
12 chapters in this module
- Delivering early insights
- Following up without prompting
- Summarising complex inputs
- Anticipating next questions
- Providing clear next steps
- Meeting deadlines reliably
- Maintaining neutral tone
- Showing cross-domain awareness
- Linking to strategic priorities
- Updating stakeholders proactively
- Reducing rework for others
- Being cited as a source
Module 11. Positioning resilience as business enablement
Reframe control work as supporting speed, not slowing it.
12 chapters in this module
- Linking controls to customer outcomes
- Showing risk reduction as enabler
- Highlighting faster recovery capability
- Using uptime as a metric
- Connecting to revenue protection
- Positioning testing as confidence-building
- Demonstrating operational agility
- Avoiding 'compliance speak'
- Using business language
- Showing cost of inaction
- Reinforcing trust in systems
- Aligning with digital transformation
Module 12. Maintaining recognition over time
Sustain your reputation through consistency, quality, and quiet leadership.
12 chapters in this module
- Updating templates regularly
- Reviewing past decisions
- Tracking reuse of your work
- Soliciting quiet feedback
- Adapting to new threats
- Staying current with guidance
- Sharing updates selectively
- Recognising emerging risks
- Contributing to firm-wide standards
- Mentoring junior staff informally
- Being predictable in quality
- Remaining visible without self-promotion
How this maps to your situation
- When a new control gap is identified
- Before an audit cycle begins
- During cross-functional incident response
- When shaping a policy update
Before vs. after
Before
Resilience work is reactive, dispersed, and often duplicated across teams.
After
You are consistently consulted early, your frameworks are reused, and peers cite your analysis as the standard.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed to be completed alongside current responsibilities.
How this compares to the alternatives
Unlike generic GRC courses, this program focuses specifically on the artefacts, language, and decision patterns that build internal recognition in global financial institutions.
Frequently asked
Is this about technical disaster recovery?
No. This course focuses on decision-making, control design, and influence in operational resilience, how to be the person others turn to when resilience questions arise.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will this help me with regulatory exams?
Yes, by helping you create clear, inspection-ready artefacts and position your work as proactive and systematic.
$199 one-time. Approximately 3 hours per module, designed to be completed alongside current responsibilities..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours