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Oracle CX Implementation and Configuration Checklist Mastery

Oracle CX Implementation and Configuration Checklist Mastery

$199.00
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Course access is prepared after purchase and delivered via email
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Self-paced • Lifetime updates
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Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Oracle CX Implementation and Configuration Checklist Mastery

Become an expert in Oracle CX Implementation and Configuration with this comprehensive course. Upon completion, participants will receive a Certificate issued by The Art of Service, validating their skills and knowledge.



Course Overview

This interactive and engaging course is designed to provide a detailed understanding of Oracle CX Implementation and Configuration. The curriculum is organized into chapters, covering a wide range of topics, ensuring that participants gain a thorough understanding of the subject matter.



Course Outline

Module 1: Introduction to Oracle CX

  • Overview of Oracle CX
  • Benefits of Oracle CX
  • Key Features of Oracle CX
  • Understanding the Oracle CX Architecture

Module 2: Oracle CX Implementation Planning

  • Defining Implementation Goals and Objectives
  • Identifying Stakeholders and their Roles
  • Creating a Project Plan and Timeline
  • Establishing a Budget and Resource Allocation
  • Understanding the Importance of Change Management

Module 3: Oracle CX Configuration Fundamentals

  • Understanding the Oracle CX Configuration Process
  • Configuring Oracle CX Applications
  • Setting up Oracle CX Environments
  • Managing Oracle CX Configuration Files
  • Best Practices for Oracle CX Configuration

Module 4: Oracle CX Cloud Applications

  • Overview of Oracle CX Cloud Applications
  • Configuring Oracle CX Cloud Applications
  • Integrating Oracle CX Cloud Applications with Other Systems
  • Managing Oracle CX Cloud Applications
  • Security Considerations for Oracle CX Cloud Applications

Module 5: Oracle CX Sales Cloud

  • Overview of Oracle CX Sales Cloud
  • Configuring Oracle CX Sales Cloud
  • Using Oracle CX Sales Cloud for Sales Automation
  • Integrating Oracle CX Sales Cloud with Other Systems
  • Best Practices for Oracle CX Sales Cloud Implementation

Module 6: Oracle CX Service Cloud

  • Overview of Oracle CX Service Cloud
  • Configuring Oracle CX Service Cloud
  • Using Oracle CX Service Cloud for Customer Service
  • Integrating Oracle CX Service Cloud with Other Systems
  • Best Practices for Oracle CX Service Cloud Implementation

Module 7: Oracle CX Marketing Cloud

  • Overview of Oracle CX Marketing Cloud
  • Configuring Oracle CX Marketing Cloud
  • Using Oracle CX Marketing Cloud for Marketing Automation
  • Integrating Oracle CX Marketing Cloud with Other Systems
  • Best Practices for Oracle CX Marketing Cloud Implementation

Module 8: Oracle CX Commerce Cloud

  • Overview of Oracle CX Commerce Cloud
  • Configuring Oracle CX Commerce Cloud
  • Using Oracle CX Commerce Cloud for E-commerce
  • Integrating Oracle CX Commerce Cloud with Other Systems
  • Best Practices for Oracle CX Commerce Cloud Implementation

Module 9: Oracle CX Integration

  • Overview of Oracle CX Integration
  • Integrating Oracle CX with Other Systems
  • Using Oracle CX APIs and Integrations
  • Best Practices for Oracle CX Integration
  • Troubleshooting Oracle CX Integration Issues

Module 10: Oracle CX Security and Compliance

  • Overview of Oracle CX Security and Compliance
  • Understanding Oracle CX Security Features
  • Configuring Oracle CX Security
  • Managing Oracle CX User Access and Authentication
  • Best Practices for Oracle CX Security and Compliance

Module 11: Oracle CX Reporting and Analytics

  • Overview of Oracle CX Reporting and Analytics
  • Using Oracle CX Reporting and Analytics Tools
  • Creating Custom Reports and Dashboards
  • Best Practices for Oracle CX Reporting and Analytics
  • Using Oracle CX Reporting and Analytics for Business Insights

Module 12: Oracle CX Implementation Best Practices

  • Best Practices for Oracle CX Implementation
  • Common Pitfalls to Avoid in Oracle CX Implementation
  • Tips for Successful Oracle CX Implementation
  • Using Oracle CX Implementation Checklists
  • Oracle CX Implementation Case Studies


Course Features

  • Interactive and Engaging: Learn through a combination of video lessons, interactive simulations, and hands-on projects.
  • Comprehensive and Up-to-date: Stay current with the latest Oracle CX features and best practices.
  • Personalized Learning: Learn at your own pace and track your progress.
  • Practical and Real-world Applications: Apply your knowledge to real-world scenarios and case studies.
  • Expert Instructors: Learn from experienced professionals with extensive Oracle CX expertise.
  • Certification: Receive a Certificate upon completion, issued by The Art of Service.
  • Flexible Learning: Access the course materials anytime, anywhere, on any device.
  • User-friendly and Mobile-accessible: Enjoy a seamless learning experience on desktop, tablet, or mobile.
  • Community-driven: Join a community of learners and experts for support and discussion.
  • Actionable Insights: Gain practical knowledge and insights to apply to your Oracle CX implementation.
  • Hands-on Projects: Apply your knowledge to real-world projects and scenarios.
  • Bite-sized Lessons: Learn in manageable chunks, with lessons designed to be completed in a short amount of time.
  • Lifetime Access: Access the course materials for a lifetime, with updates and new content added regularly.
  • Gamification: Engage with interactive elements and challenges to enhance your learning experience.
  • Progress Tracking: Monitor your progress and stay motivated with course tracking features.


What to Expect

Upon completing this course, you will have gained a comprehensive understanding of Oracle CX Implementation and Configuration. You will be able to design and implement effective Oracle CX solutions, configure Oracle CX applications, and troubleshoot common issues. You will also receive a Certificate issued by The Art of Service, validating your skills and knowledge.

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