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Oracle CX Implementation and Self-Assessment Checklist Mastery

Oracle CX Implementation and Self-Assessment Checklist Mastery

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
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Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Oracle CX Implementation and Self-Assessment Checklist Mastery



COURSE FORMAT & DELIVERY DETAILS

Course Overview

The Oracle CX Implementation and Self-Assessment Checklist Mastery course is a comprehensive, interactive, and engaging program designed to equip participants with the knowledge and skills required to successfully implement Oracle CX solutions.

Course Format

  • Self-Paced: Yes, this course is self-paced, allowing you to learn at your own convenience.
  • Online: Yes, the course is online, providing you with the flexibility to access it from anywhere.
  • Live Virtual: No, this course is not live virtual; however, you will have access to instructor support.
  • On-Demand: Yes, the course is on-demand, enabling you to start and stop as you please.

Course Schedule

  • Fixed Dates or Times: No, there are no fixed dates or times for this course.
  • Typical Completion Time: The typical completion time for this course is 12 hours.
  • Lifetime Access: Yes, you will have lifetime access to the course materials.

Course Features

  • Mobile-Friendly: Yes, the course is mobile-friendly, allowing you to access it on your mobile device.
  • Instructor Support: You will have access to instructor support via email and discussion forums.
  • Downloadable Resources: You will receive access to downloadable resources, templates, and toolkits.
  • Certificate of Completion: Upon completion, you will receive a Certificate of Completion issued by The Art of Service.


EXTENSIVE & DETAILED COURSE CURRICULUM

Module 1: Oracle CX Overview

  • Introduction to Oracle CX
  • Oracle CX Architecture
  • Key Features and Benefits
  • Oracle CX Use Cases

Module 2: Oracle CX Implementation Planning

  • Understanding Implementation Requirements
  • Defining Project Scope and Timeline
  • Identifying Stakeholders and Roles
  • Developing a Communication Plan

Module 3: Oracle CX Configuration

  • Configuring Oracle CX
  • Setting up Oracle CX Environments
  • Configuring Security and Authentication
  • Customizing Oracle CX

Module 4: Oracle CX Data Migration

  • Understanding Data Migration Requirements
  • Planning Data Migration
  • Executing Data Migration
  • Validating Data Migration

Module 5: Oracle CX Integration

  • Understanding Integration Requirements
  • Integrating Oracle CX with Other Systems
  • Using APIs and Web Services
  • Configuring Integration Flows

Module 6: Oracle CX Testing and Quality Assurance

  • Understanding Testing Requirements
  • Creating Test Plans and Scripts
  • Executing Tests and Validating Results
  • Defect Management and Resolution

Module 7: Oracle CX Deployment

  • Understanding Deployment Requirements
  • Planning Deployment
  • Executing Deployment
  • Validating Deployment

Module 8: Oracle CX Post-Implementation Support

  • Understanding Post-Implementation Support Requirements
  • Providing Ongoing Maintenance and Support
  • Monitoring and Reporting
  • Continuous Improvement

Module 9: Oracle CX Self-Assessment Checklist

  • Understanding the Self-Assessment Checklist
  • Using the Self-Assessment Checklist
  • Interpreting Results and Identifying Areas for Improvement
  • Creating an Action Plan

Module 10: Oracle CX Best Practices and Troubleshooting

  • Understanding Oracle CX Best Practices
  • Applying Best Practices
  • Troubleshooting Common Issues
  • Optimizing Oracle CX Performance
Upon completion of this comprehensive course, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your mastery of Oracle CX implementation and self-assessment checklist.

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