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Own the vendor-review track end to end with SLSA

$199.00
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A tailored course, built for your situation

Own the vendor-review track end to end with SLSA

A 199 course for Customer Success practitioners shaping technical direction from within

$199 one-time
24-hour access provisioning 30-day money-back guarantee Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.

Who this is for

Senior Customer Success professional influencing technical vendor selection and integration standards

Who this is not for

Individuals focused only on transactional support or onboarding without cross-functional decision input

What you walk away with

  • Lead vendor review cycles with structured SLSA-based evaluation criteria
  • Anchor technical discussions in verifiable supply chain integrity standards
  • Gain consistent inclusion in pre-integration scoping meetings
  • Shape integration requirements before procurement begins
  • Build documented review playbooks that persist beyond individual deals

The 12 modules (with all 144 chapters)

Module 1. Why SLSA is redefining vendor due diligence
Understand how SLSA’s tiered framework is becoming the baseline for evaluating third-party tool integrity in enterprise environments.
12 chapters in this module
  1. The rise of supply chain audits
  2. How SLSA differs from SOC 2
  3. Vendor onboarding friction points
  4. Mapping SLSA levels to risk profiles
  5. Real-world breaches due to weak provenance
  6. Google’s internal adoption of SLSA
  7. When SLSA triggers in procurement
  8. Integration risk vs data risk
  9. Open-source dependencies in vendor code
  10. SLSA as a customer expectation
  11. How Atlassian teams reference SLSA
  12. First-party vs third-party attestation
Module 2. Positioning Customer Success in vendor reviews
Leverage your frontline insight to claim a formal role in technical evaluation cycles without overstepping functional boundaries.
12 chapters in this module
  1. Customer feedback as risk signal
  2. Documenting integration pain points
  3. Building credibility with engineering
  4. Asking the right questions early
  5. Translating customer impact to risk
  6. Creating reusable evaluation inputs
  7. When to escalate integration concerns
  8. Positioning beyond support scope
  9. Gaining standing in architecture forums
  10. Using renewal cycles strategically
  11. Aligning with security teams
  12. Framing input as enablement
Module 3. Scoping the vendor review with SLSA Level 1
Initiate vendor assessments using SLSA Level 1 to establish baseline build integrity and documentation completeness.
12 chapters in this module
  1. Defining minimum build hygiene
  2. Requiring provenance documentation
  3. Build process diagrams as artefacts
  4. Identifying unsigned dependencies
  5. Minimum metadata expectations
  6. Template for Level 1 checklist
  7. Vendor self-assessment packet
  8. Follow-up questions for gaps
  9. How CI/CD logs support Level 1
  10. Common false claims in provenance
  11. Time-to-compliance benchmarks
  12. When to require third-party verification
Module 4. Advancing to SLSA Level 2 with evidence
Drive vendor accountability by requiring repeatable builds and source metadata, creating defensible evaluation records.
12 chapters in this module
  1. The meaning of repeatable builds
  2. Source upload requirements
  3. Build entrypoint validation
  4. Container rebuild verification
  5. Source timestamp consistency
  6. Template for Level 2 evidence request
  7. Assessing build system maturity
  8. CI/CD platform red flags
  9. How build logs support repeatability
  10. Vendor excuses and how to respond
  11. Independent rebuild success rate
  12. When to request Level 2 sign-off
Module 5. Validating SLSA Level 3 for critical vendors
Enforce strict provenance controls for high-risk integrations using cryptographically verifiable build records.
12 chapters in this module
  1. Cryptographic signing of provenance
  2. Key management expectations
  3. Build environment isolation
  4. Hardware vs software signing
  5. Key storage best practices
  6. Template for Level 3 attestation
  7. Third-party signing providers
  8. Long-term key rotation plans
  9. Verifying signature chains
  10. Audit readiness for Level 3
  11. When regulators ask for signing logs
  12. Common gaps in signing implementation
Module 6. Designing vendor review playbooks
Turn SLSA assessments into repeatable, team-wide processes that survive personnel changes and scale across accounts.
12 chapters in this module
  1. Standardizing evaluation phases
  2. Documenting decision thresholds
  3. Version-controlled templates
  4. Internal sign-off workflows
  5. Integration safety scorecards
  6. Reusability across customer segments
  7. Maintaining artefact libraries
  8. Onboarding new team members
  9. Updating playbooks quarterly
  10. Linking to renewal criteria
  11. Sharing beyond Customer Success
  12. Metrics for playbook success
Module 7. Presenting findings to technical stakeholders
Communicate SLSA-based evaluations clearly to engineering and security teams using accepted terminology and evidence formats.
12 chapters in this module
  1. Structuring cross-functional briefs
  2. Highlighting red flags clearly
  3. Using standardized scoring
  4. Aligning with security frameworks
  5. Avoiding overstatement
  6. Presenting uncertainty honestly
  7. Linking findings to customer risk
  8. Creating executive summaries
  9. Visualizing compliance gaps
  10. Time-bound remediation asks
  11. Follow-up tracking systems
  12. When to recommend blocking
Module 8. Negotiating integration requirements
Use SLSA maturity as leverage in contract and SLA discussions to secure stronger integration commitments.
12 chapters in this module
  1. Baseline requirements in RFPs
  2. Incorporating SLSA into contracts
  3. SLA language for rebuild timelines
  4. Penalties for provenance gaps
  5. Right-to-audit clauses
  6. Escalation paths for non-compliance
  7. Renewal contingencies
  8. Future-proofing integration terms
  9. Vendor roadmaps and promises
  10. Documenting verbal commitments
  11. Legal team collaboration
  12. Templates for integration addenda
Module 9. Running cross-functional review sessions
Orchestrate efficient, outcome-focused meetings that bring engineering, security, and procurement to alignment.
12 chapters in this module
  1. Setting clear meeting objectives
  2. Pre-circulating evaluation reports
  3. Timeboxing discussion topics
  4. Assigning decision owners
  5. Capturing action items visibly
  6. Avoiding re-litigation
  7. Managing technical objections
  8. Securing verbal commitments
  9. Publishing decisions promptly
  10. Including customer feedback safely
  11. Balancing speed and rigor
  12. Follow-up cadence design
Module 10. Building institutional memory
Ensure vendor evaluation knowledge persists beyond individual contributors through structured documentation systems.
12 chapters in this module
  1. Centralized repository design
  2. Metadata tagging strategy
  3. Access control policies
  4. Searchability requirements
  5. Linking to customer accounts
  6. Automating data ingestion
  7. Retention policies
  8. Lessons learned aggregation
  9. Cross-team accessibility
  10. Updating historical records
  11. Audit preparation workflows
  12. Export formats for compliance
Module 11. Scaling review practices across accounts
Adapt SLSA-based evaluations to serve multiple customers efficiently without sacrificing depth.
12 chapters in this module
  1. Tiered review models
  2. Customer risk segmentation
  3. Automated initial screening
  4. Template customization levels
  5. Delegation frameworks
  6. Quality assurance checks
  7. Centralized oversight
  8. Reporting on review volume
  9. Benchmarking across industries
  10. Resource allocation models
  11. Handling conflicting requirements
  12. Regional compliance variations
Module 12. Becoming the reference on vendor integrity
Establish yourself as the go-to practitioner for third-party integration safety and supply chain due diligence.
12 chapters in this module
  1. Speaking at internal forums
  2. Publishing internal guides
  3. Mentoring junior staff
  4. Contributing to architecture boards
  5. Representing org externally
  6. Building peer networks
  7. Tracking industry evolution
  8. Updating knowledge quarterly
  9. Sharing lessons across teams
  10. Documenting personal growth
  11. Measuring influence expansion
  12. Sustaining long-term credibility

How this maps to your situation

  • Vendor onboarding for critical integrations
  • Post-breach review process redesign
  • Customer escalation due to integration failure
  • Upcoming renewal with enhanced security demands

Before vs. after

Before
Vendor reviews are ad hoc, dependent on individual relationships, and lack standardized criteria.
After
You lead structured, evidence-based evaluations using SLSA, with documented playbooks that scale across teams and customers.

What's included with your purchase

  • 12 modules with 12 chapters each (144 chapters)
  • Downloadable templates and worked examples for every module
  • Hand-built implementation playbook delivered alongside course access
  • 30-day money-back guarantee

Delivery and format

  • Course and learning environment access provisioned within 24 hours of purchase
  • Hand-built implementation playbook delivered alongside course access

Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.

Time investment: 45 minutes per module, designed to be completed in parallel with active vendor cycles.

How this compares to the alternatives

Unlike generic compliance courses, this program is tailored to Customer Success professionals influencing technical vendor decisions. It provides specific, actionable SLSA application frameworks rather than theoretical overviews, with templates and playbooks you can deploy immediately in real evaluations.

Frequently asked

Is this course technical enough for engineering teams?
Yes. It's written for non-engineers who need to engage credibly with engineering and security teams. All concepts are grounded in real implementation patterns and evidence requirements.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Can I share this with my team?
Each purchase is for individual use, but templates and playbooks can be shared internally.
$199 one-time. 45 minutes per module, designed to be completed in parallel with active vendor cycles..

Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.

30-day money-back guarantee· 144 chapters· Hand-built playbook included· Account access within 24 hours
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