Skip to main content
Partner-Led Customer Success and Retention; Building Channel Programs That Drive Adoption, Expansion, and Long-Term Customer Value

Partner-Led Customer Success and Retention; Building Channel Programs That Drive Adoption, Expansion, and Long-Term Customer Value

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Partner-Led Customer Success and Retention: Building Channel Programs That Drive Adoption, Expansion, and Long-Term Customer Value



Course Overview

This comprehensive course is designed to equip participants with the knowledge and skills necessary to build and implement successful partner-led customer success and retention strategies. Through a combination of interactive lessons, real-world case studies, and hands-on projects, participants will learn how to drive adoption, expansion, and long-term customer value through effective channel programs.



Course Objectives

  • Understand the fundamentals of partner-led customer success and retention
  • Develop a comprehensive channel program strategy that drives adoption, expansion, and long-term customer value
  • Learn how to build and maintain successful partnerships that deliver results
  • Gain insights into the latest trends and best practices in partner-led customer success and retention
  • Develop the skills and knowledge necessary to implement and manage effective channel programs


Course Outline

Module 1: Introduction to Partner-Led Customer Success and Retention

  • Defining partner-led customer success and retention
  • Understanding the benefits of partner-led customer success and retention
  • Overview of the channel program landscape
  • Setting goals and objectives for partner-led customer success and retention

Module 2: Building a Comprehensive Channel Program Strategy

  • Conducting a channel program assessment
  • Developing a channel program vision and mission statement
  • Defining channel program goals and objectives
  • Identifying and prioritizing channel program initiatives
  • Creating a channel program roadmap

Module 3: Partner Recruitment and Onboarding

  • Defining partner recruitment and onboarding processes
  • Developing a partner recruitment strategy
  • Creating a partner onboarding program
  • Establishing partner communication and support channels

Module 4: Partner Enablement and Training

  • Defining partner enablement and training processes
  • Developing a partner enablement strategy
  • Creating a partner training program
  • Establishing partner certification and accreditation programs

Module 5: Partner Management and Support

  • Defining partner management and support processes
  • Developing a partner management strategy
  • Creating a partner support program
  • Establishing partner communication and feedback channels

Module 6: Channel Program Metrics and Analytics

  • Defining channel program metrics and analytics
  • Developing a channel program dashboard
  • Tracking and measuring channel program performance
  • Using data to inform channel program decisions

Module 7: Channel Program Optimization and Improvement

  • Defining channel program optimization and improvement processes
  • Conducting channel program assessments and audits
  • Identifying areas for channel program improvement
  • Developing and implementing channel program optimization plans

Module 8: Advanced Channel Program Topics

  • Channel program automation and technology
  • Channel program globalization and localization
  • Channel program compliance and risk management
  • Channel program innovation and disruption


Course Features

  • Interactive and engaging lessons and activities
  • Comprehensive and personalized course content
  • Up-to-date and practical knowledge and skills
  • Real-world applications and case studies
  • High-quality content and expert instructors
  • Certification upon completion of the course
  • Flexible learning options and user-friendly interface
  • Mobile-accessible and community-driven
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking


Certificate of Completion

Upon completion of the course, participants will receive a Certificate of Completion. This certificate is a testament to the participant's knowledge and skills in partner-led customer success and retention, and can be used to demonstrate their expertise to employers, clients, and partners.

,
!