A tailored course, built for your situation
Practical Operating-Model Design for Senior Leaders
Implement with precision, lead with clarity
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Misaligned teams, slow decisions, and fragmented execution plague even well-resourced organizations.
The situation this course is for
Despite strong strategies, many leaders struggle to translate vision into operating reality. Silos persist, accountabilities blur, and transformation efforts stall due to lack of a coherent operating model. This creates friction, delays, and wasted investment.
Who this is for
Senior leaders in business transformation, technology, operations, or enterprise leadership roles who are accountable for end-to-end performance and cross-functional coordination.
Who this is not for
Individual contributors without decision-making authority, consultants seeking certification, or those looking for software-specific training.
What you walk away with
- Define a clear operating model that aligns with strategic goals
- Design decision rights and governance structures that scale
- Implement cross-functional workflows with measurable accountability
- Integrate performance rhythms that sustain execution discipline
- Deploy a tailored operating model using the included implementation playbook
The 12 modules (with all 144 chapters)
Module 1. Foundations of Operating-Model Design
Establish core principles, terminology, and scope of operating models in senior leadership contexts.
12 chapters in this module
- Defining the operating model
- Role of leadership in design
- Strategic alignment fundamentals
- Scope and boundaries
- Stakeholder mapping
- Operating model vs. org chart
- Lifecycle overview
- Common misconceptions
- Integration with transformation
- Assessing maturity
- Leadership mindset shifts
- Case example: Global rollout
Module 2. Governance Architecture
Design governance frameworks that enable speed, accountability, and oversight.
12 chapters in this module
- Governance vs. management
- Board-level engagement
- Steering committee design
- Escalation pathways
- Decision rights modeling
- RACI alternatives
- Cadence of reviews
- Performance oversight
- Risk integration
- Documentation standards
- Adaptation triggers
- Case example: Regulatory response
Module 3. Operating Rhythms and Performance Tracking
Establish recurring routines that drive execution consistency and visibility.
12 chapters in this module
- Rhythm design principles
- Weekly operating meetings
- Monthly performance reviews
- Quarterly business reviews
- Scorecard development
- KPI selection framework
- Data readiness assessment
- Feedback integration
- Pacing milestones
- Burn-down tracking
- Health metrics
- Case example: Turnaround timeline
Module 4. Cross-Functional Workflow Design
Map and optimize end-to-end processes across siloed functions.
12 chapters in this module
- Value stream identification
- Process boundary definition
- Handoff protocols
- SLA frameworks
- Service catalog integration
- Dependency mapping
- Bottleneck analysis
- Flow optimization
- Ownership clarity
- Automation readiness
- Change control alignment
- Case example: Product launch
Module 5. Decision Rights and Accountability
Clarify who decides, who advises, and who acts across critical domains.
12 chapters in this module
- Decision typology
- Authority mapping
- Delegation frameworks
- Escalation thresholds
- Accountability enforcement
- Transparency mechanisms
- Conflict resolution design
- Role clarity tools
- Boundary testing
- Feedback loops
- Audit readiness
- Case example: Crisis response
Module 6. Operating Model Integration with Strategy
Ensure operating design enables strategic objectives and adaptability.
12 chapters in this module
- Strategy translation
- Initiative prioritization
- Resource alignment
- Capacity planning
- Change readiness
- Scenario planning
- Strategic options mapping
- Pivot triggers
- Portfolio alignment
- Innovation integration
- Stakeholder alignment
- Case example: Market shift
Module 7. Operating Model Integration with Technology
Align IT architecture, platforms, and delivery models with operating needs.
12 chapters in this module
- Tech operating alignment
- Platform ownership
- Incident response integration
- Change management sync
- DevOps operating rhythm
- Cloud governance
- Vendor operating rules
- Data governance integration
- Cybersecurity coordination
- AI adoption frameworks
- Integration testing
- Case example: System migration
Module 8. People and Capability Alignment
Match operating model requirements with talent, roles, and development.
12 chapters in this module
- Capability gap analysis
- Role design principles
- Skills mapping
- Career path integration
- Hiring alignment
- Onboarding integration
- Performance management
- Succession planning
- Leadership development
- Culture enablement
- Incentive design
- Case example: Restructure
Module 9. Operating Model Implementation Planning
Develop a phased, low-friction rollout plan for new operating models.
12 chapters in this module
- Readiness assessment
- Pilot design
- Stakeholder onboarding
- Communication planning
- Training development
- Change networks
- Milestones and gates
- Feedback collection
- Iteration planning
- Risk mitigation
- Success criteria
- Case example: Global deployment
Module 10. Operating Model Evolution and Adaptation
Build mechanisms for continuous refinement and responsiveness.
12 chapters in this module
- Feedback integration
- Model review cycles
- Adaptation triggers
- Scaling rules
- Decay detection
- Performance diagnostics
- Refinement workflows
- Leadership review forums
- External benchmarking
- Innovation incorporation
- Decommissioning processes
- Case example: Post-merger
Module 11. Operating Model Communication and Adoption
Drive understanding, buy-in, and consistent use across the organization.
12 chapters in this module
- Communication strategy
- Leadership messaging
- Visual documentation
- Training rollout
- Adoption metrics
- Resistance mapping
- Champion networks
- Feedback loops
- Myth busting
- Storytelling frameworks
- Reinforcement tactics
- Case example: Cultural shift
Module 12. Operating Model Audit and Assurance
Establish ongoing validation and compliance with operating standards.
12 chapters in this module
- Audit framework design
- Compliance tracking
- Control integration
- Assurance rhythms
- Third-party validation
- Documentation standards
- Findings remediation
- Leadership reporting
- Continuous improvement
- Benchmarking
- Regulatory alignment
- Case example: External review
How this maps to your situation
- Leading a transformation initiative
- Designing a new business function
- Integrating merged teams
- Scaling operations globally
Before vs. after
Before
Operating without a clear model, leading to inconsistent execution, delayed decisions, and misaligned teams.
After
Leading with a defined, scalable operating model that drives alignment, accountability, and faster results.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed for executive pacing with just-in-time application.
If nothing changes
Continuing without a deliberate operating model increases execution risk, slows decision-making, and amplifies friction across teams, especially during periods of change or growth.
How this compares to the alternatives
Unlike generic leadership courses or academic frameworks, this offering provides implementation-grade structure with real-world templates and a tailored playbook, designed specifically for senior leaders accountable for enterprise outcomes.
Frequently asked
Who is this course designed for?
Senior leaders in business, technology, or operations roles who are responsible for aligning teams, processes, and governance to deliver strategic outcomes.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is there a money-back guarantee?
Yes, a 30-day money-back guarantee is included.
$199 one-time. Approximately 3 hours per module, designed for executive pacing with just-in-time application..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours