A tailored course, built for your situation
Premium engagement picks with ISO 20000 mastery
Access higher-margin service delivery opportunities by leading with ISO 20000-aligned practices
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Stuck responding to requests instead of shaping them
The situation this course is for
High-value service transformation projects are increasingly gated by ISO 20000 compliance, but security practitioners often enter late or not at all, missing influence and upside. Without structured positioning, even strong technical work lands reactive roles.
Who this is for
Senior technical practitioner in DevSecOps or secure engineering, embedded in a service delivery organization under regulatory or client-driven compliance demands
Who this is not for
Entry-level engineers, auditors without delivery experience, consultants without hands-on implementation, or those seeking certification-only prep
What you walk away with
- Own the narrative when service lifecycle changes are proposed
- Position security as a core enabler in ISO 20000 service design phases
- Gain first-mover advantage on bids requiring service management alignment
- Build reusable positioning assets that survive team changes
- Reduce time from RFP to security sign-off by aligning with service process templates
The 12 modules (with all 144 chapters)
Module 1. Mapping DevSecOps to ISO 20000 service lifecycle phases
Align security activities to service strategy, design, transition, operation, and continual improvement phases with specific integration points.
12 chapters in this module
- Service lifecycle phases overview
- Security touchpoints in service strategy
- Design phase integration patterns
- Transition phase handover protocols
- Operation phase monitoring points
- Continual improvement triggers
- RACI alignment for security roles
- Client-facing deliverables mapping
- Regulatory overlap with NIST CSF
- Audit entry point planning
- Stakeholder communication cadence
- Documented handoff templates
Module 2. Positioning security within service level agreements
Frame security controls as enablers of SLA compliance, not constraints, using ISO 20000 clause-specific language.
12 chapters in this module
- SLA structure breakdown
- Security as SLA support
- Incident response timing alignment
- Availability benchmarks
- Change freeze windows
- Escalation path design
- Uptime reporting integration
- Penalty clause avoidance
- Client communication templates
- Service credit calculations
- Backout procedure timing
- SLA review meeting prep
Module 3. Building ISO 20000-compliant service transition plans
Embed security validation gates into change management workflows that meet ISO 20000 requirements.
12 chapters in this module
- Change management lifecycle
- Security gate design
- Pre-implementation checklists
- Rollback validation steps
- Peer review integration
- Automated compliance checks
- Staging environment protocols
- CAB meeting inputs
- Risk rating alignment
- Documentation standards
- Post-implementation review
- Lessons learned capture
Module 4. Creating audit-ready service operation documentation
Generate service operation records that satisfy both security and service management auditors.
12 chapters in this module
- Daily operation logging
- Incident linkage to service records
- Event correlation standards
- Problem management integration
- Known error database use
- Configuration item ownership
- CMDB accuracy checks
- Access log alignment
- Audit trail retention
- Evidence packaging format
- Reviewer walkthrough prep
- Gap response templates
Module 5. Leading continual service improvement with security metrics
Drive improvement initiatives using security data that aligns with ISO 20000 continual improvement clauses.
12 chapters in this module
- CSI register structure
- Security metric selection
- Trend analysis methods
- Benchmarking sources
- Improvement proposal format
- Stakeholder buy-in tactics
- Pilot measurement design
- ROI calculation for security changes
- Implementation tracking
- Feedback loop integration
- Reporting cadence setup
- Executive summary templates
Module 6. Integrating DevSecOps tools into ISO 20000 workflows
Map CI/CD and security scanning tools into service management processes with traceable outputs.
12 chapters in this module
- Toolchain overview
- Pipeline integration points
- Scan result formatting
- Automated evidence generation
- Approval workflow triggers
- Dashboard alignment
- Incident linkage rules
- Threshold alerting
- Drift detection setup
- Compliance snapshot frequency
- Tool deprecation planning
- Vendor audit support
Module 7. Designing service reports with embedded security assurance
Produce service performance reports that include security posture as a value driver.
12 chapters in this module
- Report audience analysis
- Security KPI selection
- Breach avoidance quantification
- Control effectiveness metrics
- Risk exposure trends
- Remediation rate tracking
- Compliance status dashboards
- Executive summary structure
- Client-facing versioning
- Peer review steps
- Distribution protocols
- Feedback integration
Module 8. Positioning for high-value bids with ISO 20000 differentiation
Use ISO 20000 alignment as a competitive differentiator in proposal responses.
12 chapters in this module
- Bid evaluation criteria analysis
- Compliance strength mapping
- Differentiation statement drafting
- Past performance alignment
- Client pain point matching
- Risk reduction claims
- Implementation timeline realism
- Team capability framing
- Case study integration
- Pricing leverage points
- Win theme development
- Final proposal checklist
Module 9. Managing third-party service providers under ISO 20000
Extend security oversight to vendors using service management framework requirements.
12 chapters in this module
- Vendor scoping
- Contract clause alignment
- Performance monitoring
- Security audit rights
- Access control enforcement
- Incident response coordination
- Subcontractor management
- Onboarding workflows
- Offboarding checks
- Compliance validation
- Penalty enforcement
- Renewal leverage
Module 10. Aligning incident management with security response
Merge security incident workflows with ISO 20000 incident management for faster resolution.
12 chapters in this module
- Incident classification
- Priority matrix design
- Cross-team escalation
- Communication templates
- Root cause analysis
- Post-mortem integration
- Knowledge base updates
- Preventive action tracking
- Downtime reduction goals
- Client notification rules
- Regulatory reporting
- Lessons learned review
Module 11. Building ISO 20000-aligned security training programs
Develop training that positions security as part of service delivery excellence.
12 chapters in this module
- Training needs assessment
- Role-specific content
- Delivery format selection
- Knowledge check design
- Compliance tracking
- Refresher scheduling
- New hire onboarding
- Client-facing session prep
- Vendor training
- Audit readiness drills
- Feedback collection
- Curriculum updates
Module 12. Sustaining ISO 20000 alignment across team changes
Create living documentation that maintains continuity across personnel shifts.
12 chapters in this module
- Knowledge capture format
- Onboarding integration
- Exit interview use
- Mentor assignment
- Playbook maintenance
- Version control
- Change tracking
- Stakeholder notification
- Review cycles
- Feedback incorporation
- Succession planning
- Leadership handover
How this maps to your situation
- When onboarding a new client requiring ISO 20000 compliance
- During proposal development for service transformation
- After a security finding linked to service process gap
- Before external audit cycle begins
Before vs. after
Before
Responding to service management requirements reactively, missing influence on high-value bids
After
Proactively shaping service transformation projects with ISO 20000-aligned security positioning
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside access.
Time investment: Approximately 3 hours per module, designed for just-in-time learning during active engagements.
If nothing changes
Continuing to miss bid opportunities where ISO 20000 alignment is a gatekeeper, limiting engagement value and career trajectory
How this compares to the alternatives
Unlike generic ISO 20000 training, this course focuses specifically on how DevSecOps practitioners can leverage the standard to win better projects, making it actionable where certification prep is theoretical.
Frequently asked
Is this course focused on certification?
No. This course is about strategic positioning using ISO 20000, not exam prep. You’ll gain practical implementation tools, not memorization drills.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will this work if my client uses COBIT or SOC 2?
Yes. The course includes crosswalks to COBIT and SOC 2 so you can adapt positioning regardless of client framework.
$199 one-time. Approximately 3 hours per module, designed for just-in-time learning during active engagements..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours