Problem Manager Toolkit

Save time, empower your teams and effectively upgrade your processes with access to this practical Problem Manager Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Problem Manager related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Problem Manager specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the Problem Manager Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 990 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Problem Manager improvements can be made.

Examples; 10 of the 990 standard requirements:


1. Does itsc management exchange information with problem management and incident management for consideration of problems where cause / resolution is possibly within the domain of itsc management?
   
   

2. Does the incident resolution process incorporate a mechanism to escalate the need for additional expertise and notify the appropriate people or groups, including problem management?
   
   

3. Is the tool able to automatically increase the severity or impact rating of a Problem according to the number of associated Incidents and/or the number of End Users affected?
   
   

4. When improving the IT Service Management system, what needs to be considered to ensure ongoing compliance with the service providers corporate objectives / requirements?
   
   

5. How can a help desk that is already maxed out reacting to daily support activities possibly take on a new project, strategic initiative, or deliver a new service?
   
   

6. How do you make the change to any bigger tool sets for the population of your organization as it relates to Change Navigation/ Organizational change management?
   
   

7. What do you need to do to change the expectations and get the buy in and acceptance that all calls should now come to the service desk at all hours?
   
   

8. Which activity in the ITIL process Financial Management for IT Services is responsible for billing the services that were provided to the customer?
   
   

9. Which ITIL process has the objective of helping to monitor the it services by maintaining a logical model of the IT infrastructure and it services?
   
   

10. What business benefits do you see/expect to see from having more proactive infrastructure problem management to support communication capabilities?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the Problem Manager book in PDF containing 990 requirements, which criteria correspond to the criteria in...


Your Problem Manager self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the Problem Manager Self-Assessment and Scorecard you will develop a clear picture of which Problem Manager areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Problem Manager Self-Assessment

• Is secure: Ensures offline data protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Problem Manager projects with the 62 implementation resources:


• 62 step-by-step Problem Manager Project Management Form Templates covering over 1500 Problem Manager project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Change Management Plan: Will the readiness criteria be met prior to the training roll out?
   
   

2. Monitoring and Controlling Process Group: Based on your Problem Manager project communication management plan, what worked well?
   
   

3. Probability and Impact Matrix: Do the people have the right combinations of skills?
   
   

4. Requirements Documentation: Does your organization restrict technical alternatives?
   
   

5. Change Request: Since there are no change requests in your Problem Manager project at this point, what must you have before you begin?
   
   

6. Procurement Audit: Where required, did candidates give evidence of complying with quality assurance standards?
   
   

7. Schedule Management Plan: Is there an excessive and invalid use of task constraints and relationships of leads/lags?
   
   

8. Risk Audit: To what extent are auditors influenced by the business risk assessment in the audit process, and how can auditors create more effective mental models to more fully examine contradictory evidence?
   
   

9. Project or Phase Close-Out: Which changes might a stakeholder be required to make as a result of the Problem Manager project?
   
   

10. Requirements Management Plan: Is stakeholder risk tolerance an important factor for the requirements process in this Problem Manager project?


 
Step-by-step and complete Problem Manager Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 Problem Manager project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 Problem Manager project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Problem Manager project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Problem Manager project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 Problem Manager project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Problem Manager project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any Problem Manager project with this in-depth Problem Manager Toolkit.

In using the Toolkit you will be better able to:


• Diagnose Problem Manager projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based best practice strategies aligned with overall goals

• Integrate recent advances in Problem Manager and put process design strategies into practice according to best practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Problem Manager investments work better.

This Problem Manager All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.