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Project Management Office Best Practices and Procedures for Effective Project Delivery

Project Management Office Best Practices and Procedures for Effective Project Delivery

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Project Management Office Best Practices and Procedures for Effective Project Delivery



Course Overview

This comprehensive course is designed to equip participants with the knowledge, skills, and best practices to establish and maintain a high-performing Project Management Office (PMO) that drives effective project delivery. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Objectives

  • Understand the role and importance of a PMO in organizational success
  • Develop a comprehensive understanding of PMO best practices and procedures
  • Learn to design and implement a PMO that aligns with organizational goals and objectives
  • Acquire skills to manage and improve project delivery processes
  • Understand how to measure and report PMO performance


Course Outline

Module 1: Introduction to Project Management Office (PMO)

  • Definition and purpose of a PMO
  • Types of PMOs: Supportive, Controlling, and Directive
  • Benefits of a PMO: Improved project delivery, increased transparency, and better decision-making
  • PMO roles and responsibilities

Module 2: PMO Structure and Governance

  • PMO organizational structure: centralized, decentralized, and hybrid
  • PMO governance: policies, procedures, and standards
  • Roles and responsibilities: PMO director, managers, and team members
  • Stakeholder management: identifying, analyzing, and engaging stakeholders

Module 3: Project Management Frameworks and Methodologies

  • Overview of project management frameworks: Agile, Waterfall, and Hybrid
  • Project management methodologies: Scrum, Kanban, and Lean
  • Tailoring project management approaches to organizational needs
  • Best practices for project planning, execution, monitoring, and control

Module 4: PMO Processes and Procedures

  • Project intake and prioritization processes
  • Project planning and initiation procedures
  • Project monitoring and control processes
  • Project closure and post-implementation review procedures

Module 5: Project Portfolio Management

  • Project portfolio management: definition and benefits
  • Project portfolio management processes: identification, categorization, and prioritization
  • Project portfolio management tools and techniques
  • Aligning project portfolios with organizational strategy

Module 6: PMO Performance Measurement and Reporting

  • PMO performance metrics: project delivery, customer satisfaction, and financial management
  • Developing a PMO dashboard: key performance indicators (KPIs) and metrics
  • Reporting PMO performance to stakeholders
  • Using data to drive PMO improvements

Module 7: PMO Tools and Techniques

  • Overview of PMO tools: project management software, time tracking, and resource allocation
  • Using PMO tools to improve project delivery
  • Best practices for tool selection and implementation
  • Integrating PMO tools with other organizational systems

Module 8: Change Management and Organizational Development

  • Change management: definition and importance
  • Change management models: ADKAR, Kotter, and Lewin
  • Organizational development: definition and benefits
  • Using change management and organizational development to improve PMO effectiveness

Module 9: PMO Maturity and Continuous Improvement

  • PMO maturity models: CMMI, PMMM, and P3M3
  • Assessing PMO maturity: strengths, weaknesses, opportunities, and threats (SWOT analysis)
  • Developing a PMO continuous improvement plan
  • Implementing PMO improvements: action planning and monitoring

Module 10: Case Studies and Group Exercises

  • Real-world case studies: PMO implementation and improvement
  • Group exercises: designing a PMO, developing a PMO charter, and creating a PMO dashboard
  • Action planning: applying course learnings to real-world scenarios


Course Features

  • Interactive: engaging video lessons, quizzes, and assessments
  • Comprehensive: in-depth coverage of PMO best practices and procedures
  • Personalized: tailored to meet the needs of individual participants
  • Up-to-date: latest developments and trends in PMO practice
  • Practical: real-world applications and case studies
  • High-quality content: expert instructors and comprehensive resources
  • Certification: certificate issued by The Art of Service upon completion
  • Flexible learning: self-paced online learning
  • User-friendly: easy-to-use online platform
  • Mobile-accessible: accessible on mobile devices
  • Community-driven: discussion forums and networking opportunities
  • Actionable insights: practical takeaways and action plans
  • Hands-on projects: applying course learnings to real-world scenarios
  • Bite-sized lessons: manageable chunks of learning
  • Lifetime access: access to course materials for life
  • Gamification: engaging and interactive learning experience
  • Progress tracking: monitoring progress and achievement


Certificate of Completion

Upon completing this course, participants will receive a certificate issued by The Art of Service, recognizing their achievement and demonstrating their expertise in PMO best practices and procedures.

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