A tailored course, built for your situation
Reference of choice on cross-functional NAIC MAR reviews
Become the practitioner others route complex insurance compliance questions to
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Who this is for
Mid-career compliance or risk practitioner in insurance, known for execution, aiming to become the go-to person for NAIC MAR interpretation and implementation
Who this is not for
External auditors, consultants selling compliance services, or entry-level staff new to insurance regulation
What you walk away with
- Lead NAIC MAR assessments with confidence and consistency
- Produce documented control mappings that stakeholders trust
- Become the named contact for cross-departmental compliance queries
- Respond to review requests with pre-built templates and examples
- Strengthen internal credibility as a compliance specialist
The 12 modules (with all 144 chapters)
Module 1. NAIC MAR scoping fundamentals
Define the boundaries of NAIC MAR applicability within insurance operations, focusing on seller fulfillment and downstream reporting lines.
12 chapters in this module
- Scope definition
- Regulatory crosswalk
- Control ownership
- Data flow mapping
- Exemption criteria
- Stakeholder alignment
- Documentation standards
- Version control
- External reference use
- Internal sign-off process
- Audit trail setup
- Baseline assessment
Module 2. Control framework alignment
Map NAIC MAR requirements to existing internal controls, identifying overlaps and gaps without duplicating effort.
12 chapters in this module
- Control inventory
- Mapping logic
- Evidence sourcing
- Ownership assignment
- Frequency calibration
- Threshold setting
- Crosswalk template
- Exception handling
- Review cycle timing
- Automation potential
- Integration points
- Maintenance plan
Module 3. Documentation for review readiness
Build audit-ready packages that anticipate reviewer questions and reduce follow-up cycles.
12 chapters in this module
- Narrative structure
- Exhibit formatting
- Indexing logic
- Version naming
- Cross-referencing
- Evidence tagging
- Reviewer assumptions
- Footnote strategy
- Response draft prep
- Internal QA steps
- Submission checklist
- Feedback loop design
Module 4. Cross-functional coordination model
Establish a repeatable process for engaging legal, finance, and operations in MAR reviews.
12 chapters in this module
- Stakeholder identification
- Role clarification
- Communication cadence
- Escalation path
- Decision gate design
- Meeting structure
- Pre-read package
- Feedback integration
- Consensus building
- Conflict resolution
- Timeline coordination
- Post-review debrief
Module 5. Internal control testing approach
Design test plans that validate control effectiveness without overburdening teams.
12 chapters in this module
- Test objective definition
- Sample selection
- Procedure scripting
- Evidence collection
- Deviation assessment
- Root cause analysis
- Remediation tracking
- Re-testing logic
- Threshold tolerance
- Management sign-off
- Reporting format
- Audit trail maintenance
Module 6. Regulatory update integration
Track and incorporate NAIC MAR changes into existing control frameworks efficiently.
12 chapters in this module
- Monitoring sources
- Change impact assessment
- Control adjustment
- Stakeholder notification
- Documentation update
- Training needs
- Effective date tracking
- Legacy version archive
- Compliance calendar
- Internal audit sync
- External reporting
- Lessons learned
Module 7. Risk rating methodology
Apply consistent criteria to assess control deficiencies and prioritize remediation.
12 chapters in this module
- Likelihood scale
- Impact scale
- Risk matrix
- Inherent vs residual
- Control weighting
- Threshold setting
- Rating documentation
- Peer review
- Escalation criteria
- Management reporting
- Audit alignment
- Historical trends
Module 8. Vendor oversight in scope
Extend NAIC MAR expectations to third-party relationships and outsourced functions.
12 chapters in this module
- Vendor inventory
- Risk tiering
- Contract language
- Due diligence
- Ongoing monitoring
- Audit rights
- Performance metrics
- Incident response
- Termination clauses
- Reassessment timing
- Subcontractor tracking
- Reporting obligations
Module 9. Management reporting structure
Design executive-facing summaries that distill technical findings into actionable insights.
12 chapters in this module
- Audience analysis
- Key metrics
- Risk dashboard
- Trend visualization
- Executive summary
- Issue escalation
- Remediation tracking
- Control effectiveness
- Budget implications
- Strategic alignment
- Forward look
- Q&A prep
Module 10. Audit response workflow
Streamline preparation for external reviews using standardized response protocols.
12 chapters in this module
- Request intake
- Team assignment
- Document request log
- Evidence collection
- Draft response
- Legal review
- Final approval
- Submission
- Follow-up tracking
- Post-audit meeting
- Action item register
- Lessons documented
Module 11. Compliance training development
Create role-specific training materials that reinforce consistent NAIC MAR application.
12 chapters in this module
- Needs assessment
- Audience segmentation
- Content modularization
- Delivery format
- Knowledge check
- Tracking mechanism
- Refresh cycle
- Comprehension testing
- Feedback loop
- Version control
- Access control
- Completion reporting
Module 12. Sustainability and continuous improvement
Embed NAIC MAR practices into business-as-usual operations for long-term resilience.
12 chapters in this module
- Ownership transition
- Process integration
- KPI monitoring
- Control review cycle
- Technology enablement
- Benchmarking
- Peer comparison
- Innovation tracking
- Lessons incorporation
- Leadership reporting
- External validation
- Program maturity
How this maps to your situation
- When a new NAIC MAR update is published
- During annual audit preparation
- When onboarding a new vendor
- When responding to internal audit findings
Before vs. after
Before
Compliance tasks are handled reactively, with inconsistent documentation and limited cross-team influence.
After
You lead NAIC MAR efforts with confidence, producing trusted outputs that elevate your role across departments.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per week over 6 weeks
How this compares to the alternatives
Unlike generic compliance courses, this program focuses exclusively on NAIC MAR implementation in insurance operations, with templates and examples tailored to roles like seller fulfillment and internal coordination.
Frequently asked
Is this course relevant if I’m not in a leadership role?
Yes. It’s designed for practitioners who influence outcomes regardless of title, especially those bridging operations and compliance.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will I receive a certification upon completion?
No. The value is in the practical artefacts, templates, and applied knowledge you can use immediately in your role.
$199 one-time. Approximately 3 hours per week over 6 weeks.
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours