COURSE FORMAT & DELIVERY DETAILS Everything You Need to Know Before Enrolling – Zero Risk, Maximum Results
This Scrum Master Certification program is designed for professionals who demand clarity, control, and career momentum. From the moment you enroll, you gain access to a future-proof learning system built for real-world impact, trusted by thousands of project leaders across industries and continents. Self-Paced Learning with Immediate Online Access
The course is self-paced, allowing you to progress on your own schedule without deadlines or pressure. You decide when to start, how fast to move, and when to complete - perfect for working professionals balancing career, family, and growth. Once your enrollment is processed, you will receive a confirmation email followed by a separate message with your access details when the course materials are ready. This ensures a seamless and secure experience. On-Demand, Anytime, Anywhere
There are no fixed dates, no live sessions, and no time commitments. The entire curriculum is available on-demand, giving you complete freedom to learn at your convenience. Whether it's early morning, late night, or during a lunch break, the system adapts to your life - not the other way around. Fast Results with a Realistic Timeline
Most learners complete the full certification in 3 to 5 weeks with consistent daily engagement. Many report applying key techniques within the first 48 hours. You can finish faster if you choose, or take your time - progress is tracked automatically so you never lose your place. The knowledge you gain is immediately applicable to real projects, sprints, and team challenges. Lifetime Access with Continuous Updates
Your investment includes lifetime access to the full course content, including all future updates at no additional cost. Scrum evolves, and so does this program. You'll always have access to the most current practices, terminology, and frameworks as they are refined and improved. This is not a one-time resource - it’s a living, growing career asset. Accessible Anywhere, On Any Device
Study on your laptop, tablet, or smartphone. The platform is fully mobile-friendly and optimized for 24/7 global access. Whether you're at home, in transit, or working remotely, your certification journey moves with you. No downloads, no software - just secure login and instant access. Direct Instructor Guidance and Support
You are not alone. This course includes direct access to expert instructor support for questions, clarification, and guidance throughout your journey. Whether you're stuck on Sprint Planning mechanics or need feedback on a retrospective structure, help is available when you need it. This is not a robotic system - real human expertise backs your learning. Receive a Globally Recognized Certificate of Completion
Upon finishing the program, you will earn a formal Certificate of Completion issued by The Art of Service. This credential is recognized by employers, consultants, and project teams worldwide. The Art of Service has trained over 200,000 professionals in agile and project management disciplines, making this certification a trusted signal of competence, discipline, and leadership. Your certificate includes a unique verification ID for professional sharing and validation. Transparent, Upfront Pricing – No Hidden Fees
We believe trust starts with transparency. The price you see is the price you pay - no hidden enrollment fees, no renewal charges, no surprise costs. What you invest today covers lifetime access, full support, certification, and every update - forever. Secure Payment Options You Can Trust
We accept all major payment methods including Visa, Mastercard, and PayPal. Transactions are processed through a secure, encrypted gateway to protect your data and privacy. You can enroll with full confidence in the safety and reliability of the system. 100% Money-Back Guarantee – Satisfied or Refunded
We stand behind the value of this program with a full money-back guarantee. If at any point you feel the course does not meet your expectations, simply request a refund. No questions, no hassle. This promise eliminates all risk and underscores our confidence in the transformational value you will receive. “Will This Work for Me?” – The Real Answer
Yes - even if you’re new to Scrum, transitioning from a different role, or working in a non-tech industry. This course has been proven effective for project managers shifting to agile, developers stepping into leadership, product owners refining facilitation skills, and even consultants advising large enterprises. The structured, step-by-step approach builds confidence from the ground up. Recent learners include a marketing manager in Australia who used the conflict resolution frameworks to lead her first sprint review successfully, a former QA analyst in Canada who passed her certification and landed a Scrum Master role within six weeks, and a non-profit leader in Kenya who implemented daily stand-ups to improve team coordination with zero prior agile experience. This works even if you’ve failed a certification attempt before, feel overwhelmed by agile jargon, or lead teams resistant to change. The course breaks down complex concepts into clear, actionable steps and includes real templates, scripts, facilitation guides, and checklists you can use immediately. Your Safety, Clarity, and Success Are Guaranteed
We’ve eliminated every barrier between you and success. With lifetime access, ongoing updates, expert support, mobile compatibility, and a risk-free guarantee, this is the safest investment you can make in your agile career. You’re not just buying a course - you’re gaining a permanent toolkit, a recognized credential, and a clear path to leadership. The only thing you risk by not acting is staying where you are.
EXTENSIVE & DETAILED COURSE CURRICULUM
Module 1: Foundations of Agile and Scrum - Understanding the Agile Manifesto and its four core values
- Exploring the twelve Agile principles and their real-world applications
- Historical evolution of Scrum from its origins to modern agile environments
- Comparing Agile with Waterfall and understanding when to use each
- Key benefits of Agile adoption for teams and organizations
- Common myths and misconceptions about Agile and how to overcome them
- Identifying signs that your team or organization needs Scrum
- Core differences between Agile frameworks: Scrum, Kanban, XP, and SAFe
- Understanding organizational agility and its business impact
- Role of continuous improvement in Agile success
- Defining value delivery in Agile versus traditional project management
- The importance of customer collaboration over contract negotiation
- How feedback loops improve product outcomes and speed
- Building trust and transparency in Agile teams
- Creating psychological safety for effective retrospectives
Module 2: Scrum Framework and Core Components - Detailed breakdown of the Scrum Guide and its official roles, events, and artifacts
- The three pillars of Scrum: transparency, inspection, and adaptation
- Understanding empiricism and evidence-based process control
- Scrum theory and its foundation in complex adaptive systems
- Overview of the five Scrum events and their critical timing
- Structure and flow of a complete Sprint cycle
- How Scrum improves predictability and risk management
- Role of cadence and rhythm in team performance
- Scrum artifact transparency: ensuring clarity in backlog, increment, and progress
- Definition of Done and its impact on quality and delivery
- Understanding incremental delivery and iterative development
- The role of self-management in high-performing Scrum Teams
- Boundaries and responsibilities within the Scrum Team
- How Scrum supports flexibility without losing focus
- Scaling Scrum concepts for different team sizes
Module 3: The Scrum Master Role and Responsibilities - Defining the Scrum Master as a servant leader, not a manager
- Core responsibilities of a Scrum Master in daily operations
- How the Scrum Master enables team self-organization
- Distinguishing the Scrum Master from Project Manager and Team Lead
- Removing impediments and blockers to team progress
- Facilitating Scrum events with clarity and effectiveness
- Coaching the Product Owner on backlog refinement and value alignment
- Guiding the Development Team in adopting Agile engineering practices
- Supporting the entire organization in Scrum adoption
- Protecting the team from external disruptions and scope creep
- Establishing psychological safety within the team
- Encouraging continuous improvement through retrospectives
- Managing stakeholder expectations and communication flow
- Building trust through consistency and transparency
- Handling resistance to change across departments
Module 4: The Product Backlog – Creation and Refinement - Understanding the Product Backlog as a dynamic, prioritized list
- Differences between Product Backlog, Sprint Backlog, and Release Plan
- How to create meaningful Product Backlog Items (PBIs)
- Writing effective user stories using the INVEST criteria
- Applying the User Story format: As a [role], I want [feature], so that [benefit]
- Importance of acceptance criteria for clear expectations
- Techniques for backlog decomposition and slicing large items
- Using story mapping to visualize user journeys
- Backlog prioritization using MoSCoW, Value vs Effort, and Kano models
- How to manage technical debt in the Product Backlog
- Integrating bugs, improvements, and infrastructure work into the backlog
- Understanding ordered versus estimated backlog
- Setting backlog refinement goals and frequency
- Running effective backlog refinement sessions
- Collaborating with stakeholders to gather and validate requirements
Module 5: Sprint Planning and Goal Setting - Purpose and outcomes of the Sprint Planning event
- Who attends Sprint Planning and their respective roles
- Structuring the two-part Sprint Planning meeting
- Defining the Sprint Goal and its strategic importance
- How to craft a compelling, outcome-focused Sprint Goal
- Selecting backlog items based on capacity and alignment
- Understanding team velocity and capacity planning
- Forecasting work without overcommitting
- Creating the Sprint Backlog from selected Product Backlog Items
- Breaking down PBIs into actionable tasks
- Using task boards effectively during planning
- Collaborative commitment: how teams say yes to work
- Avoiding common Sprint Planning pitfalls
- Managing stakeholder pressure during planning sessions
- Documenting decisions and agreements from Sprint Planning
Module 6: Daily Scrum and Team Coordination - Purpose and time-box of the Daily Scrum
- Key differences between status update and true Daily Scrum
- Facilitating the Daily Scrum without dominating the conversation
- Encouraging team ownership of the Daily Scrum process
- Using the three questions: What did I do, what will I do, any impediments
- Adapting the format for distributed and remote teams
- Identifying blockers and follow-up actions during Daily Scrum
- Ensuring the Scrum Master does not become the meeting leader
- Integrating Kanban boards with Daily Scrum for visibility
- Measuring Daily Scrum effectiveness over time
- Handling absent team members and partial attendance
- Coaching teams to keep the meeting focused and under 15 minutes
- Using visual management tools to enhance communication
- Recognizing when Daily Scrum becomes unproductive
- Transitioning teams from reporting to inspecting and adapting
Module 7: Sprint Review – Demonstrating Value - Objective and structure of the Sprint Review event
- Who should attend and their roles in the review
- Preparing the team for a successful Sprint Review
- Demonstrating the Increment with clarity and confidence
- Inviting stakeholder feedback in a structured, productive way
- Managing negative or emotional reactions during the review
- Facilitating collaborative discussion on next steps
- Updating the Product Backlog based on feedback
- Communicating what was not completed and why
- Avoiding the Sprint Review becoming a blame session
- Using prototypes, demos, and simulations when Increment is incomplete
- Documenting feedback and action items from the review
- Ensuring the Product Owner leads the conversation
- Measuring stakeholder satisfaction after each review
- Improving review quality through facilitation techniques
Module 8: Sprint Retrospective – Driving Continuous Improvement - Why the Sprint Retrospective is the heartbeat of Scrum
- Creating a safe environment for honest feedback
- Running a time-boxed, focused retrospective
- Using proven retrospective formats: Start, Stop, Continue
- Alternative techniques: Sailboat, Mad Sad Glad, 4Ls, Liked Learned Lacked Longed
- Facilitating without controlling the team’s discussion
- Turning insights into actionable improvement items
- Assigning owners and tracking follow-up actions
- Ensuring accountability for agreed changes
- Using retrospectives to address team conflict
- Managing dominant voices and quiet contributors
- Applying psychological safety principles in retrospectives
- Rotating facilitation to grow team leadership
- Scaling retrospectives for large or distributed teams
- Evolving retrospective practices to prevent ritualization
Module 9: The Increment and Definition of Done - What constitutes a valid Increment in Scrum
- The role of the Increment in delivering customer value
- Differences between Increment and release
- Ensuring every Increment is potentially shippable
- Understanding the role of integration and testing in each Sprint
- Creating a shared Definition of Done across the team
- Using DoD checklists for quality assurance
- Coaching teams to expand their DoD over time
- Handling technical debt when DoD is incomplete
- Aligning DoD with organizational quality standards
- Verifying the Increment meets acceptance criteria
- Using automation to support consistent DoD compliance
- Managing stakeholder acceptance of Increments
- Documenting and visualizing progress toward completion
- Communicating limitations when Increment is not fully done
Module 10: Servant Leadership and Team Coaching - Principles of servant leadership in the Scrum Master role
- Shifting from command-and-control to coaching and facilitation
- Using active listening to understand team needs
- Asking powerful questions to stimulate critical thinking
- Coaching the Product Owner on value maximization
- Guiding the Development Team in self-organization
- Supporting individuals through career growth and challenges
- Identifying coaching opportunities in daily interactions
- Applying GROW model for structured coaching conversations
- Managing performance concerns without authority
- Recognizing signs of burnout and team fatigue
- Building resilience and motivation within the team
- Encouraging skill development and knowledge sharing
- Using peer mentoring to strengthen team dynamics
- Measuring the impact of coaching over time
Module 11: Facilitation Techniques for Scrum Events - Core facilitation skills for Scrum Masters
- Preparing agendas and objectives for each event
- Managing group dynamics and time effectively
- Handling conflict and tension during meetings
- Using time-boxing to keep events focused
- Creating inclusive environments for participation
- Using visual aids and collaborative tools
- Facilitating hybrid and remote meetings with confidence
- Managing dominant personalities and quiet contributors
- Using silence strategically to encourage reflection
- Applying consensus-building techniques
- Wrapping up meetings with clear decisions and actions
- Following up on action items and commitments
- Improving facilitation through feedback and observation
- Developing a personal facilitation style
Module 12: Conflict Resolution and Team Dynamics - Understanding sources of conflict in Agile teams
- Differentiating task, process, and relationship conflict
- Using the Thomas-Kilmann model to choose conflict strategies
- Mediating disagreements between team members
- Addressing conflict between Scrum Team and stakeholders
- Turning conflict into innovation and improvement
- Using retrospectives to surface unspoken tensions
- Applying nonviolent communication techniques
- Supporting healthy debate without personal attacks
- Managing passive-aggressive behavior in teams
- De-escalating high-emotion situations
- Rebuilding trust after team conflict
- Coaching individuals on emotional intelligence
- Creating team norms to prevent recurring issues
- Knowing when to escalate to HR or management
Module 13: Metrics, Reporting, and Transparency - Key Agile metrics: velocity, cycle time, lead time, burndown
- Using burndown charts to track Sprint progress
- Forecasting completion based on trend lines
- Avoiding misuse of metrics as performance punishment
- Measuring team health beyond velocity
- Tracking quality metrics: bug rates, escape defects, test coverage
- Using cumulative flow diagrams to spot bottlenecks
- Reporting progress to executives and stakeholders
- Creating transparency without overwhelming details
- Differentiating between predictive and adaptive reporting
- Using empirical data to guide decision-making
- Designing dashboards for team and organizational visibility
- Protecting team morale with ethical metric use
- Aligning reporting with business outcomes
- Improving forecasting accuracy over time
Module 14: Scaling Scrum and Organizational Change - Challenges of scaling Scrum across multiple teams
- Introduction to Scrum of Scrums and its facilitation
- Coordinating dependencies between teams
- Managing shared backlogs and cross-team priorities
- Understanding the role of the Chief Product Owner
- Enabling synchronization without micromanagement
- Introducing Agile Release Trains in portfolio contexts
- Leading change with the ADKAR model
- Overcoming resistance from managers and departments
- Creating Agile champions within the organization
- Running pilot teams to demonstrate value
- Measuring organizational agility maturity
- Aligning Scrum with budgeting and quarterly planning
- Transitioning from project-based to product-based funding
- Building a continuous improvement culture
Module 15: Certification Preparation and Career Advancement - Overview of major Scrum certification bodies and paths
- Preparing for the Scrum Master certification exam
- Understanding exam format, question types, and timing
- Key areas of focus from the Scrum Guide
- Common mistakes to avoid in certification attempts
- How to answer scenario-based and situational questions
- Using practice assessments to build confidence
- Memorization techniques for Scrum terminology
- Balancing theory with practical knowledge
- Building a personal study plan and timeline
- Incorporating feedback from peers and mentors
- Managing test anxiety and staying focused
- Updating your resume with Scrum Master skills
- Using your Certificate of Completion in job applications
- Networking with Agile communities for job opportunities
Module 1: Foundations of Agile and Scrum - Understanding the Agile Manifesto and its four core values
- Exploring the twelve Agile principles and their real-world applications
- Historical evolution of Scrum from its origins to modern agile environments
- Comparing Agile with Waterfall and understanding when to use each
- Key benefits of Agile adoption for teams and organizations
- Common myths and misconceptions about Agile and how to overcome them
- Identifying signs that your team or organization needs Scrum
- Core differences between Agile frameworks: Scrum, Kanban, XP, and SAFe
- Understanding organizational agility and its business impact
- Role of continuous improvement in Agile success
- Defining value delivery in Agile versus traditional project management
- The importance of customer collaboration over contract negotiation
- How feedback loops improve product outcomes and speed
- Building trust and transparency in Agile teams
- Creating psychological safety for effective retrospectives
Module 2: Scrum Framework and Core Components - Detailed breakdown of the Scrum Guide and its official roles, events, and artifacts
- The three pillars of Scrum: transparency, inspection, and adaptation
- Understanding empiricism and evidence-based process control
- Scrum theory and its foundation in complex adaptive systems
- Overview of the five Scrum events and their critical timing
- Structure and flow of a complete Sprint cycle
- How Scrum improves predictability and risk management
- Role of cadence and rhythm in team performance
- Scrum artifact transparency: ensuring clarity in backlog, increment, and progress
- Definition of Done and its impact on quality and delivery
- Understanding incremental delivery and iterative development
- The role of self-management in high-performing Scrum Teams
- Boundaries and responsibilities within the Scrum Team
- How Scrum supports flexibility without losing focus
- Scaling Scrum concepts for different team sizes
Module 3: The Scrum Master Role and Responsibilities - Defining the Scrum Master as a servant leader, not a manager
- Core responsibilities of a Scrum Master in daily operations
- How the Scrum Master enables team self-organization
- Distinguishing the Scrum Master from Project Manager and Team Lead
- Removing impediments and blockers to team progress
- Facilitating Scrum events with clarity and effectiveness
- Coaching the Product Owner on backlog refinement and value alignment
- Guiding the Development Team in adopting Agile engineering practices
- Supporting the entire organization in Scrum adoption
- Protecting the team from external disruptions and scope creep
- Establishing psychological safety within the team
- Encouraging continuous improvement through retrospectives
- Managing stakeholder expectations and communication flow
- Building trust through consistency and transparency
- Handling resistance to change across departments
Module 4: The Product Backlog – Creation and Refinement - Understanding the Product Backlog as a dynamic, prioritized list
- Differences between Product Backlog, Sprint Backlog, and Release Plan
- How to create meaningful Product Backlog Items (PBIs)
- Writing effective user stories using the INVEST criteria
- Applying the User Story format: As a [role], I want [feature], so that [benefit]
- Importance of acceptance criteria for clear expectations
- Techniques for backlog decomposition and slicing large items
- Using story mapping to visualize user journeys
- Backlog prioritization using MoSCoW, Value vs Effort, and Kano models
- How to manage technical debt in the Product Backlog
- Integrating bugs, improvements, and infrastructure work into the backlog
- Understanding ordered versus estimated backlog
- Setting backlog refinement goals and frequency
- Running effective backlog refinement sessions
- Collaborating with stakeholders to gather and validate requirements
Module 5: Sprint Planning and Goal Setting - Purpose and outcomes of the Sprint Planning event
- Who attends Sprint Planning and their respective roles
- Structuring the two-part Sprint Planning meeting
- Defining the Sprint Goal and its strategic importance
- How to craft a compelling, outcome-focused Sprint Goal
- Selecting backlog items based on capacity and alignment
- Understanding team velocity and capacity planning
- Forecasting work without overcommitting
- Creating the Sprint Backlog from selected Product Backlog Items
- Breaking down PBIs into actionable tasks
- Using task boards effectively during planning
- Collaborative commitment: how teams say yes to work
- Avoiding common Sprint Planning pitfalls
- Managing stakeholder pressure during planning sessions
- Documenting decisions and agreements from Sprint Planning
Module 6: Daily Scrum and Team Coordination - Purpose and time-box of the Daily Scrum
- Key differences between status update and true Daily Scrum
- Facilitating the Daily Scrum without dominating the conversation
- Encouraging team ownership of the Daily Scrum process
- Using the three questions: What did I do, what will I do, any impediments
- Adapting the format for distributed and remote teams
- Identifying blockers and follow-up actions during Daily Scrum
- Ensuring the Scrum Master does not become the meeting leader
- Integrating Kanban boards with Daily Scrum for visibility
- Measuring Daily Scrum effectiveness over time
- Handling absent team members and partial attendance
- Coaching teams to keep the meeting focused and under 15 minutes
- Using visual management tools to enhance communication
- Recognizing when Daily Scrum becomes unproductive
- Transitioning teams from reporting to inspecting and adapting
Module 7: Sprint Review – Demonstrating Value - Objective and structure of the Sprint Review event
- Who should attend and their roles in the review
- Preparing the team for a successful Sprint Review
- Demonstrating the Increment with clarity and confidence
- Inviting stakeholder feedback in a structured, productive way
- Managing negative or emotional reactions during the review
- Facilitating collaborative discussion on next steps
- Updating the Product Backlog based on feedback
- Communicating what was not completed and why
- Avoiding the Sprint Review becoming a blame session
- Using prototypes, demos, and simulations when Increment is incomplete
- Documenting feedback and action items from the review
- Ensuring the Product Owner leads the conversation
- Measuring stakeholder satisfaction after each review
- Improving review quality through facilitation techniques
Module 8: Sprint Retrospective – Driving Continuous Improvement - Why the Sprint Retrospective is the heartbeat of Scrum
- Creating a safe environment for honest feedback
- Running a time-boxed, focused retrospective
- Using proven retrospective formats: Start, Stop, Continue
- Alternative techniques: Sailboat, Mad Sad Glad, 4Ls, Liked Learned Lacked Longed
- Facilitating without controlling the team’s discussion
- Turning insights into actionable improvement items
- Assigning owners and tracking follow-up actions
- Ensuring accountability for agreed changes
- Using retrospectives to address team conflict
- Managing dominant voices and quiet contributors
- Applying psychological safety principles in retrospectives
- Rotating facilitation to grow team leadership
- Scaling retrospectives for large or distributed teams
- Evolving retrospective practices to prevent ritualization
Module 9: The Increment and Definition of Done - What constitutes a valid Increment in Scrum
- The role of the Increment in delivering customer value
- Differences between Increment and release
- Ensuring every Increment is potentially shippable
- Understanding the role of integration and testing in each Sprint
- Creating a shared Definition of Done across the team
- Using DoD checklists for quality assurance
- Coaching teams to expand their DoD over time
- Handling technical debt when DoD is incomplete
- Aligning DoD with organizational quality standards
- Verifying the Increment meets acceptance criteria
- Using automation to support consistent DoD compliance
- Managing stakeholder acceptance of Increments
- Documenting and visualizing progress toward completion
- Communicating limitations when Increment is not fully done
Module 10: Servant Leadership and Team Coaching - Principles of servant leadership in the Scrum Master role
- Shifting from command-and-control to coaching and facilitation
- Using active listening to understand team needs
- Asking powerful questions to stimulate critical thinking
- Coaching the Product Owner on value maximization
- Guiding the Development Team in self-organization
- Supporting individuals through career growth and challenges
- Identifying coaching opportunities in daily interactions
- Applying GROW model for structured coaching conversations
- Managing performance concerns without authority
- Recognizing signs of burnout and team fatigue
- Building resilience and motivation within the team
- Encouraging skill development and knowledge sharing
- Using peer mentoring to strengthen team dynamics
- Measuring the impact of coaching over time
Module 11: Facilitation Techniques for Scrum Events - Core facilitation skills for Scrum Masters
- Preparing agendas and objectives for each event
- Managing group dynamics and time effectively
- Handling conflict and tension during meetings
- Using time-boxing to keep events focused
- Creating inclusive environments for participation
- Using visual aids and collaborative tools
- Facilitating hybrid and remote meetings with confidence
- Managing dominant personalities and quiet contributors
- Using silence strategically to encourage reflection
- Applying consensus-building techniques
- Wrapping up meetings with clear decisions and actions
- Following up on action items and commitments
- Improving facilitation through feedback and observation
- Developing a personal facilitation style
Module 12: Conflict Resolution and Team Dynamics - Understanding sources of conflict in Agile teams
- Differentiating task, process, and relationship conflict
- Using the Thomas-Kilmann model to choose conflict strategies
- Mediating disagreements between team members
- Addressing conflict between Scrum Team and stakeholders
- Turning conflict into innovation and improvement
- Using retrospectives to surface unspoken tensions
- Applying nonviolent communication techniques
- Supporting healthy debate without personal attacks
- Managing passive-aggressive behavior in teams
- De-escalating high-emotion situations
- Rebuilding trust after team conflict
- Coaching individuals on emotional intelligence
- Creating team norms to prevent recurring issues
- Knowing when to escalate to HR or management
Module 13: Metrics, Reporting, and Transparency - Key Agile metrics: velocity, cycle time, lead time, burndown
- Using burndown charts to track Sprint progress
- Forecasting completion based on trend lines
- Avoiding misuse of metrics as performance punishment
- Measuring team health beyond velocity
- Tracking quality metrics: bug rates, escape defects, test coverage
- Using cumulative flow diagrams to spot bottlenecks
- Reporting progress to executives and stakeholders
- Creating transparency without overwhelming details
- Differentiating between predictive and adaptive reporting
- Using empirical data to guide decision-making
- Designing dashboards for team and organizational visibility
- Protecting team morale with ethical metric use
- Aligning reporting with business outcomes
- Improving forecasting accuracy over time
Module 14: Scaling Scrum and Organizational Change - Challenges of scaling Scrum across multiple teams
- Introduction to Scrum of Scrums and its facilitation
- Coordinating dependencies between teams
- Managing shared backlogs and cross-team priorities
- Understanding the role of the Chief Product Owner
- Enabling synchronization without micromanagement
- Introducing Agile Release Trains in portfolio contexts
- Leading change with the ADKAR model
- Overcoming resistance from managers and departments
- Creating Agile champions within the organization
- Running pilot teams to demonstrate value
- Measuring organizational agility maturity
- Aligning Scrum with budgeting and quarterly planning
- Transitioning from project-based to product-based funding
- Building a continuous improvement culture
Module 15: Certification Preparation and Career Advancement - Overview of major Scrum certification bodies and paths
- Preparing for the Scrum Master certification exam
- Understanding exam format, question types, and timing
- Key areas of focus from the Scrum Guide
- Common mistakes to avoid in certification attempts
- How to answer scenario-based and situational questions
- Using practice assessments to build confidence
- Memorization techniques for Scrum terminology
- Balancing theory with practical knowledge
- Building a personal study plan and timeline
- Incorporating feedback from peers and mentors
- Managing test anxiety and staying focused
- Updating your resume with Scrum Master skills
- Using your Certificate of Completion in job applications
- Networking with Agile communities for job opportunities
- Detailed breakdown of the Scrum Guide and its official roles, events, and artifacts
- The three pillars of Scrum: transparency, inspection, and adaptation
- Understanding empiricism and evidence-based process control
- Scrum theory and its foundation in complex adaptive systems
- Overview of the five Scrum events and their critical timing
- Structure and flow of a complete Sprint cycle
- How Scrum improves predictability and risk management
- Role of cadence and rhythm in team performance
- Scrum artifact transparency: ensuring clarity in backlog, increment, and progress
- Definition of Done and its impact on quality and delivery
- Understanding incremental delivery and iterative development
- The role of self-management in high-performing Scrum Teams
- Boundaries and responsibilities within the Scrum Team
- How Scrum supports flexibility without losing focus
- Scaling Scrum concepts for different team sizes
Module 3: The Scrum Master Role and Responsibilities - Defining the Scrum Master as a servant leader, not a manager
- Core responsibilities of a Scrum Master in daily operations
- How the Scrum Master enables team self-organization
- Distinguishing the Scrum Master from Project Manager and Team Lead
- Removing impediments and blockers to team progress
- Facilitating Scrum events with clarity and effectiveness
- Coaching the Product Owner on backlog refinement and value alignment
- Guiding the Development Team in adopting Agile engineering practices
- Supporting the entire organization in Scrum adoption
- Protecting the team from external disruptions and scope creep
- Establishing psychological safety within the team
- Encouraging continuous improvement through retrospectives
- Managing stakeholder expectations and communication flow
- Building trust through consistency and transparency
- Handling resistance to change across departments
Module 4: The Product Backlog – Creation and Refinement - Understanding the Product Backlog as a dynamic, prioritized list
- Differences between Product Backlog, Sprint Backlog, and Release Plan
- How to create meaningful Product Backlog Items (PBIs)
- Writing effective user stories using the INVEST criteria
- Applying the User Story format: As a [role], I want [feature], so that [benefit]
- Importance of acceptance criteria for clear expectations
- Techniques for backlog decomposition and slicing large items
- Using story mapping to visualize user journeys
- Backlog prioritization using MoSCoW, Value vs Effort, and Kano models
- How to manage technical debt in the Product Backlog
- Integrating bugs, improvements, and infrastructure work into the backlog
- Understanding ordered versus estimated backlog
- Setting backlog refinement goals and frequency
- Running effective backlog refinement sessions
- Collaborating with stakeholders to gather and validate requirements
Module 5: Sprint Planning and Goal Setting - Purpose and outcomes of the Sprint Planning event
- Who attends Sprint Planning and their respective roles
- Structuring the two-part Sprint Planning meeting
- Defining the Sprint Goal and its strategic importance
- How to craft a compelling, outcome-focused Sprint Goal
- Selecting backlog items based on capacity and alignment
- Understanding team velocity and capacity planning
- Forecasting work without overcommitting
- Creating the Sprint Backlog from selected Product Backlog Items
- Breaking down PBIs into actionable tasks
- Using task boards effectively during planning
- Collaborative commitment: how teams say yes to work
- Avoiding common Sprint Planning pitfalls
- Managing stakeholder pressure during planning sessions
- Documenting decisions and agreements from Sprint Planning
Module 6: Daily Scrum and Team Coordination - Purpose and time-box of the Daily Scrum
- Key differences between status update and true Daily Scrum
- Facilitating the Daily Scrum without dominating the conversation
- Encouraging team ownership of the Daily Scrum process
- Using the three questions: What did I do, what will I do, any impediments
- Adapting the format for distributed and remote teams
- Identifying blockers and follow-up actions during Daily Scrum
- Ensuring the Scrum Master does not become the meeting leader
- Integrating Kanban boards with Daily Scrum for visibility
- Measuring Daily Scrum effectiveness over time
- Handling absent team members and partial attendance
- Coaching teams to keep the meeting focused and under 15 minutes
- Using visual management tools to enhance communication
- Recognizing when Daily Scrum becomes unproductive
- Transitioning teams from reporting to inspecting and adapting
Module 7: Sprint Review – Demonstrating Value - Objective and structure of the Sprint Review event
- Who should attend and their roles in the review
- Preparing the team for a successful Sprint Review
- Demonstrating the Increment with clarity and confidence
- Inviting stakeholder feedback in a structured, productive way
- Managing negative or emotional reactions during the review
- Facilitating collaborative discussion on next steps
- Updating the Product Backlog based on feedback
- Communicating what was not completed and why
- Avoiding the Sprint Review becoming a blame session
- Using prototypes, demos, and simulations when Increment is incomplete
- Documenting feedback and action items from the review
- Ensuring the Product Owner leads the conversation
- Measuring stakeholder satisfaction after each review
- Improving review quality through facilitation techniques
Module 8: Sprint Retrospective – Driving Continuous Improvement - Why the Sprint Retrospective is the heartbeat of Scrum
- Creating a safe environment for honest feedback
- Running a time-boxed, focused retrospective
- Using proven retrospective formats: Start, Stop, Continue
- Alternative techniques: Sailboat, Mad Sad Glad, 4Ls, Liked Learned Lacked Longed
- Facilitating without controlling the team’s discussion
- Turning insights into actionable improvement items
- Assigning owners and tracking follow-up actions
- Ensuring accountability for agreed changes
- Using retrospectives to address team conflict
- Managing dominant voices and quiet contributors
- Applying psychological safety principles in retrospectives
- Rotating facilitation to grow team leadership
- Scaling retrospectives for large or distributed teams
- Evolving retrospective practices to prevent ritualization
Module 9: The Increment and Definition of Done - What constitutes a valid Increment in Scrum
- The role of the Increment in delivering customer value
- Differences between Increment and release
- Ensuring every Increment is potentially shippable
- Understanding the role of integration and testing in each Sprint
- Creating a shared Definition of Done across the team
- Using DoD checklists for quality assurance
- Coaching teams to expand their DoD over time
- Handling technical debt when DoD is incomplete
- Aligning DoD with organizational quality standards
- Verifying the Increment meets acceptance criteria
- Using automation to support consistent DoD compliance
- Managing stakeholder acceptance of Increments
- Documenting and visualizing progress toward completion
- Communicating limitations when Increment is not fully done
Module 10: Servant Leadership and Team Coaching - Principles of servant leadership in the Scrum Master role
- Shifting from command-and-control to coaching and facilitation
- Using active listening to understand team needs
- Asking powerful questions to stimulate critical thinking
- Coaching the Product Owner on value maximization
- Guiding the Development Team in self-organization
- Supporting individuals through career growth and challenges
- Identifying coaching opportunities in daily interactions
- Applying GROW model for structured coaching conversations
- Managing performance concerns without authority
- Recognizing signs of burnout and team fatigue
- Building resilience and motivation within the team
- Encouraging skill development and knowledge sharing
- Using peer mentoring to strengthen team dynamics
- Measuring the impact of coaching over time
Module 11: Facilitation Techniques for Scrum Events - Core facilitation skills for Scrum Masters
- Preparing agendas and objectives for each event
- Managing group dynamics and time effectively
- Handling conflict and tension during meetings
- Using time-boxing to keep events focused
- Creating inclusive environments for participation
- Using visual aids and collaborative tools
- Facilitating hybrid and remote meetings with confidence
- Managing dominant personalities and quiet contributors
- Using silence strategically to encourage reflection
- Applying consensus-building techniques
- Wrapping up meetings with clear decisions and actions
- Following up on action items and commitments
- Improving facilitation through feedback and observation
- Developing a personal facilitation style
Module 12: Conflict Resolution and Team Dynamics - Understanding sources of conflict in Agile teams
- Differentiating task, process, and relationship conflict
- Using the Thomas-Kilmann model to choose conflict strategies
- Mediating disagreements between team members
- Addressing conflict between Scrum Team and stakeholders
- Turning conflict into innovation and improvement
- Using retrospectives to surface unspoken tensions
- Applying nonviolent communication techniques
- Supporting healthy debate without personal attacks
- Managing passive-aggressive behavior in teams
- De-escalating high-emotion situations
- Rebuilding trust after team conflict
- Coaching individuals on emotional intelligence
- Creating team norms to prevent recurring issues
- Knowing when to escalate to HR or management
Module 13: Metrics, Reporting, and Transparency - Key Agile metrics: velocity, cycle time, lead time, burndown
- Using burndown charts to track Sprint progress
- Forecasting completion based on trend lines
- Avoiding misuse of metrics as performance punishment
- Measuring team health beyond velocity
- Tracking quality metrics: bug rates, escape defects, test coverage
- Using cumulative flow diagrams to spot bottlenecks
- Reporting progress to executives and stakeholders
- Creating transparency without overwhelming details
- Differentiating between predictive and adaptive reporting
- Using empirical data to guide decision-making
- Designing dashboards for team and organizational visibility
- Protecting team morale with ethical metric use
- Aligning reporting with business outcomes
- Improving forecasting accuracy over time
Module 14: Scaling Scrum and Organizational Change - Challenges of scaling Scrum across multiple teams
- Introduction to Scrum of Scrums and its facilitation
- Coordinating dependencies between teams
- Managing shared backlogs and cross-team priorities
- Understanding the role of the Chief Product Owner
- Enabling synchronization without micromanagement
- Introducing Agile Release Trains in portfolio contexts
- Leading change with the ADKAR model
- Overcoming resistance from managers and departments
- Creating Agile champions within the organization
- Running pilot teams to demonstrate value
- Measuring organizational agility maturity
- Aligning Scrum with budgeting and quarterly planning
- Transitioning from project-based to product-based funding
- Building a continuous improvement culture
Module 15: Certification Preparation and Career Advancement - Overview of major Scrum certification bodies and paths
- Preparing for the Scrum Master certification exam
- Understanding exam format, question types, and timing
- Key areas of focus from the Scrum Guide
- Common mistakes to avoid in certification attempts
- How to answer scenario-based and situational questions
- Using practice assessments to build confidence
- Memorization techniques for Scrum terminology
- Balancing theory with practical knowledge
- Building a personal study plan and timeline
- Incorporating feedback from peers and mentors
- Managing test anxiety and staying focused
- Updating your resume with Scrum Master skills
- Using your Certificate of Completion in job applications
- Networking with Agile communities for job opportunities
- Understanding the Product Backlog as a dynamic, prioritized list
- Differences between Product Backlog, Sprint Backlog, and Release Plan
- How to create meaningful Product Backlog Items (PBIs)
- Writing effective user stories using the INVEST criteria
- Applying the User Story format: As a [role], I want [feature], so that [benefit]
- Importance of acceptance criteria for clear expectations
- Techniques for backlog decomposition and slicing large items
- Using story mapping to visualize user journeys
- Backlog prioritization using MoSCoW, Value vs Effort, and Kano models
- How to manage technical debt in the Product Backlog
- Integrating bugs, improvements, and infrastructure work into the backlog
- Understanding ordered versus estimated backlog
- Setting backlog refinement goals and frequency
- Running effective backlog refinement sessions
- Collaborating with stakeholders to gather and validate requirements
Module 5: Sprint Planning and Goal Setting - Purpose and outcomes of the Sprint Planning event
- Who attends Sprint Planning and their respective roles
- Structuring the two-part Sprint Planning meeting
- Defining the Sprint Goal and its strategic importance
- How to craft a compelling, outcome-focused Sprint Goal
- Selecting backlog items based on capacity and alignment
- Understanding team velocity and capacity planning
- Forecasting work without overcommitting
- Creating the Sprint Backlog from selected Product Backlog Items
- Breaking down PBIs into actionable tasks
- Using task boards effectively during planning
- Collaborative commitment: how teams say yes to work
- Avoiding common Sprint Planning pitfalls
- Managing stakeholder pressure during planning sessions
- Documenting decisions and agreements from Sprint Planning
Module 6: Daily Scrum and Team Coordination - Purpose and time-box of the Daily Scrum
- Key differences between status update and true Daily Scrum
- Facilitating the Daily Scrum without dominating the conversation
- Encouraging team ownership of the Daily Scrum process
- Using the three questions: What did I do, what will I do, any impediments
- Adapting the format for distributed and remote teams
- Identifying blockers and follow-up actions during Daily Scrum
- Ensuring the Scrum Master does not become the meeting leader
- Integrating Kanban boards with Daily Scrum for visibility
- Measuring Daily Scrum effectiveness over time
- Handling absent team members and partial attendance
- Coaching teams to keep the meeting focused and under 15 minutes
- Using visual management tools to enhance communication
- Recognizing when Daily Scrum becomes unproductive
- Transitioning teams from reporting to inspecting and adapting
Module 7: Sprint Review – Demonstrating Value - Objective and structure of the Sprint Review event
- Who should attend and their roles in the review
- Preparing the team for a successful Sprint Review
- Demonstrating the Increment with clarity and confidence
- Inviting stakeholder feedback in a structured, productive way
- Managing negative or emotional reactions during the review
- Facilitating collaborative discussion on next steps
- Updating the Product Backlog based on feedback
- Communicating what was not completed and why
- Avoiding the Sprint Review becoming a blame session
- Using prototypes, demos, and simulations when Increment is incomplete
- Documenting feedback and action items from the review
- Ensuring the Product Owner leads the conversation
- Measuring stakeholder satisfaction after each review
- Improving review quality through facilitation techniques
Module 8: Sprint Retrospective – Driving Continuous Improvement - Why the Sprint Retrospective is the heartbeat of Scrum
- Creating a safe environment for honest feedback
- Running a time-boxed, focused retrospective
- Using proven retrospective formats: Start, Stop, Continue
- Alternative techniques: Sailboat, Mad Sad Glad, 4Ls, Liked Learned Lacked Longed
- Facilitating without controlling the team’s discussion
- Turning insights into actionable improvement items
- Assigning owners and tracking follow-up actions
- Ensuring accountability for agreed changes
- Using retrospectives to address team conflict
- Managing dominant voices and quiet contributors
- Applying psychological safety principles in retrospectives
- Rotating facilitation to grow team leadership
- Scaling retrospectives for large or distributed teams
- Evolving retrospective practices to prevent ritualization
Module 9: The Increment and Definition of Done - What constitutes a valid Increment in Scrum
- The role of the Increment in delivering customer value
- Differences between Increment and release
- Ensuring every Increment is potentially shippable
- Understanding the role of integration and testing in each Sprint
- Creating a shared Definition of Done across the team
- Using DoD checklists for quality assurance
- Coaching teams to expand their DoD over time
- Handling technical debt when DoD is incomplete
- Aligning DoD with organizational quality standards
- Verifying the Increment meets acceptance criteria
- Using automation to support consistent DoD compliance
- Managing stakeholder acceptance of Increments
- Documenting and visualizing progress toward completion
- Communicating limitations when Increment is not fully done
Module 10: Servant Leadership and Team Coaching - Principles of servant leadership in the Scrum Master role
- Shifting from command-and-control to coaching and facilitation
- Using active listening to understand team needs
- Asking powerful questions to stimulate critical thinking
- Coaching the Product Owner on value maximization
- Guiding the Development Team in self-organization
- Supporting individuals through career growth and challenges
- Identifying coaching opportunities in daily interactions
- Applying GROW model for structured coaching conversations
- Managing performance concerns without authority
- Recognizing signs of burnout and team fatigue
- Building resilience and motivation within the team
- Encouraging skill development and knowledge sharing
- Using peer mentoring to strengthen team dynamics
- Measuring the impact of coaching over time
Module 11: Facilitation Techniques for Scrum Events - Core facilitation skills for Scrum Masters
- Preparing agendas and objectives for each event
- Managing group dynamics and time effectively
- Handling conflict and tension during meetings
- Using time-boxing to keep events focused
- Creating inclusive environments for participation
- Using visual aids and collaborative tools
- Facilitating hybrid and remote meetings with confidence
- Managing dominant personalities and quiet contributors
- Using silence strategically to encourage reflection
- Applying consensus-building techniques
- Wrapping up meetings with clear decisions and actions
- Following up on action items and commitments
- Improving facilitation through feedback and observation
- Developing a personal facilitation style
Module 12: Conflict Resolution and Team Dynamics - Understanding sources of conflict in Agile teams
- Differentiating task, process, and relationship conflict
- Using the Thomas-Kilmann model to choose conflict strategies
- Mediating disagreements between team members
- Addressing conflict between Scrum Team and stakeholders
- Turning conflict into innovation and improvement
- Using retrospectives to surface unspoken tensions
- Applying nonviolent communication techniques
- Supporting healthy debate without personal attacks
- Managing passive-aggressive behavior in teams
- De-escalating high-emotion situations
- Rebuilding trust after team conflict
- Coaching individuals on emotional intelligence
- Creating team norms to prevent recurring issues
- Knowing when to escalate to HR or management
Module 13: Metrics, Reporting, and Transparency - Key Agile metrics: velocity, cycle time, lead time, burndown
- Using burndown charts to track Sprint progress
- Forecasting completion based on trend lines
- Avoiding misuse of metrics as performance punishment
- Measuring team health beyond velocity
- Tracking quality metrics: bug rates, escape defects, test coverage
- Using cumulative flow diagrams to spot bottlenecks
- Reporting progress to executives and stakeholders
- Creating transparency without overwhelming details
- Differentiating between predictive and adaptive reporting
- Using empirical data to guide decision-making
- Designing dashboards for team and organizational visibility
- Protecting team morale with ethical metric use
- Aligning reporting with business outcomes
- Improving forecasting accuracy over time
Module 14: Scaling Scrum and Organizational Change - Challenges of scaling Scrum across multiple teams
- Introduction to Scrum of Scrums and its facilitation
- Coordinating dependencies between teams
- Managing shared backlogs and cross-team priorities
- Understanding the role of the Chief Product Owner
- Enabling synchronization without micromanagement
- Introducing Agile Release Trains in portfolio contexts
- Leading change with the ADKAR model
- Overcoming resistance from managers and departments
- Creating Agile champions within the organization
- Running pilot teams to demonstrate value
- Measuring organizational agility maturity
- Aligning Scrum with budgeting and quarterly planning
- Transitioning from project-based to product-based funding
- Building a continuous improvement culture
Module 15: Certification Preparation and Career Advancement - Overview of major Scrum certification bodies and paths
- Preparing for the Scrum Master certification exam
- Understanding exam format, question types, and timing
- Key areas of focus from the Scrum Guide
- Common mistakes to avoid in certification attempts
- How to answer scenario-based and situational questions
- Using practice assessments to build confidence
- Memorization techniques for Scrum terminology
- Balancing theory with practical knowledge
- Building a personal study plan and timeline
- Incorporating feedback from peers and mentors
- Managing test anxiety and staying focused
- Updating your resume with Scrum Master skills
- Using your Certificate of Completion in job applications
- Networking with Agile communities for job opportunities
- Purpose and time-box of the Daily Scrum
- Key differences between status update and true Daily Scrum
- Facilitating the Daily Scrum without dominating the conversation
- Encouraging team ownership of the Daily Scrum process
- Using the three questions: What did I do, what will I do, any impediments
- Adapting the format for distributed and remote teams
- Identifying blockers and follow-up actions during Daily Scrum
- Ensuring the Scrum Master does not become the meeting leader
- Integrating Kanban boards with Daily Scrum for visibility
- Measuring Daily Scrum effectiveness over time
- Handling absent team members and partial attendance
- Coaching teams to keep the meeting focused and under 15 minutes
- Using visual management tools to enhance communication
- Recognizing when Daily Scrum becomes unproductive
- Transitioning teams from reporting to inspecting and adapting
Module 7: Sprint Review – Demonstrating Value - Objective and structure of the Sprint Review event
- Who should attend and their roles in the review
- Preparing the team for a successful Sprint Review
- Demonstrating the Increment with clarity and confidence
- Inviting stakeholder feedback in a structured, productive way
- Managing negative or emotional reactions during the review
- Facilitating collaborative discussion on next steps
- Updating the Product Backlog based on feedback
- Communicating what was not completed and why
- Avoiding the Sprint Review becoming a blame session
- Using prototypes, demos, and simulations when Increment is incomplete
- Documenting feedback and action items from the review
- Ensuring the Product Owner leads the conversation
- Measuring stakeholder satisfaction after each review
- Improving review quality through facilitation techniques
Module 8: Sprint Retrospective – Driving Continuous Improvement - Why the Sprint Retrospective is the heartbeat of Scrum
- Creating a safe environment for honest feedback
- Running a time-boxed, focused retrospective
- Using proven retrospective formats: Start, Stop, Continue
- Alternative techniques: Sailboat, Mad Sad Glad, 4Ls, Liked Learned Lacked Longed
- Facilitating without controlling the team’s discussion
- Turning insights into actionable improvement items
- Assigning owners and tracking follow-up actions
- Ensuring accountability for agreed changes
- Using retrospectives to address team conflict
- Managing dominant voices and quiet contributors
- Applying psychological safety principles in retrospectives
- Rotating facilitation to grow team leadership
- Scaling retrospectives for large or distributed teams
- Evolving retrospective practices to prevent ritualization
Module 9: The Increment and Definition of Done - What constitutes a valid Increment in Scrum
- The role of the Increment in delivering customer value
- Differences between Increment and release
- Ensuring every Increment is potentially shippable
- Understanding the role of integration and testing in each Sprint
- Creating a shared Definition of Done across the team
- Using DoD checklists for quality assurance
- Coaching teams to expand their DoD over time
- Handling technical debt when DoD is incomplete
- Aligning DoD with organizational quality standards
- Verifying the Increment meets acceptance criteria
- Using automation to support consistent DoD compliance
- Managing stakeholder acceptance of Increments
- Documenting and visualizing progress toward completion
- Communicating limitations when Increment is not fully done
Module 10: Servant Leadership and Team Coaching - Principles of servant leadership in the Scrum Master role
- Shifting from command-and-control to coaching and facilitation
- Using active listening to understand team needs
- Asking powerful questions to stimulate critical thinking
- Coaching the Product Owner on value maximization
- Guiding the Development Team in self-organization
- Supporting individuals through career growth and challenges
- Identifying coaching opportunities in daily interactions
- Applying GROW model for structured coaching conversations
- Managing performance concerns without authority
- Recognizing signs of burnout and team fatigue
- Building resilience and motivation within the team
- Encouraging skill development and knowledge sharing
- Using peer mentoring to strengthen team dynamics
- Measuring the impact of coaching over time
Module 11: Facilitation Techniques for Scrum Events - Core facilitation skills for Scrum Masters
- Preparing agendas and objectives for each event
- Managing group dynamics and time effectively
- Handling conflict and tension during meetings
- Using time-boxing to keep events focused
- Creating inclusive environments for participation
- Using visual aids and collaborative tools
- Facilitating hybrid and remote meetings with confidence
- Managing dominant personalities and quiet contributors
- Using silence strategically to encourage reflection
- Applying consensus-building techniques
- Wrapping up meetings with clear decisions and actions
- Following up on action items and commitments
- Improving facilitation through feedback and observation
- Developing a personal facilitation style
Module 12: Conflict Resolution and Team Dynamics - Understanding sources of conflict in Agile teams
- Differentiating task, process, and relationship conflict
- Using the Thomas-Kilmann model to choose conflict strategies
- Mediating disagreements between team members
- Addressing conflict between Scrum Team and stakeholders
- Turning conflict into innovation and improvement
- Using retrospectives to surface unspoken tensions
- Applying nonviolent communication techniques
- Supporting healthy debate without personal attacks
- Managing passive-aggressive behavior in teams
- De-escalating high-emotion situations
- Rebuilding trust after team conflict
- Coaching individuals on emotional intelligence
- Creating team norms to prevent recurring issues
- Knowing when to escalate to HR or management
Module 13: Metrics, Reporting, and Transparency - Key Agile metrics: velocity, cycle time, lead time, burndown
- Using burndown charts to track Sprint progress
- Forecasting completion based on trend lines
- Avoiding misuse of metrics as performance punishment
- Measuring team health beyond velocity
- Tracking quality metrics: bug rates, escape defects, test coverage
- Using cumulative flow diagrams to spot bottlenecks
- Reporting progress to executives and stakeholders
- Creating transparency without overwhelming details
- Differentiating between predictive and adaptive reporting
- Using empirical data to guide decision-making
- Designing dashboards for team and organizational visibility
- Protecting team morale with ethical metric use
- Aligning reporting with business outcomes
- Improving forecasting accuracy over time
Module 14: Scaling Scrum and Organizational Change - Challenges of scaling Scrum across multiple teams
- Introduction to Scrum of Scrums and its facilitation
- Coordinating dependencies between teams
- Managing shared backlogs and cross-team priorities
- Understanding the role of the Chief Product Owner
- Enabling synchronization without micromanagement
- Introducing Agile Release Trains in portfolio contexts
- Leading change with the ADKAR model
- Overcoming resistance from managers and departments
- Creating Agile champions within the organization
- Running pilot teams to demonstrate value
- Measuring organizational agility maturity
- Aligning Scrum with budgeting and quarterly planning
- Transitioning from project-based to product-based funding
- Building a continuous improvement culture
Module 15: Certification Preparation and Career Advancement - Overview of major Scrum certification bodies and paths
- Preparing for the Scrum Master certification exam
- Understanding exam format, question types, and timing
- Key areas of focus from the Scrum Guide
- Common mistakes to avoid in certification attempts
- How to answer scenario-based and situational questions
- Using practice assessments to build confidence
- Memorization techniques for Scrum terminology
- Balancing theory with practical knowledge
- Building a personal study plan and timeline
- Incorporating feedback from peers and mentors
- Managing test anxiety and staying focused
- Updating your resume with Scrum Master skills
- Using your Certificate of Completion in job applications
- Networking with Agile communities for job opportunities
- Why the Sprint Retrospective is the heartbeat of Scrum
- Creating a safe environment for honest feedback
- Running a time-boxed, focused retrospective
- Using proven retrospective formats: Start, Stop, Continue
- Alternative techniques: Sailboat, Mad Sad Glad, 4Ls, Liked Learned Lacked Longed
- Facilitating without controlling the team’s discussion
- Turning insights into actionable improvement items
- Assigning owners and tracking follow-up actions
- Ensuring accountability for agreed changes
- Using retrospectives to address team conflict
- Managing dominant voices and quiet contributors
- Applying psychological safety principles in retrospectives
- Rotating facilitation to grow team leadership
- Scaling retrospectives for large or distributed teams
- Evolving retrospective practices to prevent ritualization
Module 9: The Increment and Definition of Done - What constitutes a valid Increment in Scrum
- The role of the Increment in delivering customer value
- Differences between Increment and release
- Ensuring every Increment is potentially shippable
- Understanding the role of integration and testing in each Sprint
- Creating a shared Definition of Done across the team
- Using DoD checklists for quality assurance
- Coaching teams to expand their DoD over time
- Handling technical debt when DoD is incomplete
- Aligning DoD with organizational quality standards
- Verifying the Increment meets acceptance criteria
- Using automation to support consistent DoD compliance
- Managing stakeholder acceptance of Increments
- Documenting and visualizing progress toward completion
- Communicating limitations when Increment is not fully done
Module 10: Servant Leadership and Team Coaching - Principles of servant leadership in the Scrum Master role
- Shifting from command-and-control to coaching and facilitation
- Using active listening to understand team needs
- Asking powerful questions to stimulate critical thinking
- Coaching the Product Owner on value maximization
- Guiding the Development Team in self-organization
- Supporting individuals through career growth and challenges
- Identifying coaching opportunities in daily interactions
- Applying GROW model for structured coaching conversations
- Managing performance concerns without authority
- Recognizing signs of burnout and team fatigue
- Building resilience and motivation within the team
- Encouraging skill development and knowledge sharing
- Using peer mentoring to strengthen team dynamics
- Measuring the impact of coaching over time
Module 11: Facilitation Techniques for Scrum Events - Core facilitation skills for Scrum Masters
- Preparing agendas and objectives for each event
- Managing group dynamics and time effectively
- Handling conflict and tension during meetings
- Using time-boxing to keep events focused
- Creating inclusive environments for participation
- Using visual aids and collaborative tools
- Facilitating hybrid and remote meetings with confidence
- Managing dominant personalities and quiet contributors
- Using silence strategically to encourage reflection
- Applying consensus-building techniques
- Wrapping up meetings with clear decisions and actions
- Following up on action items and commitments
- Improving facilitation through feedback and observation
- Developing a personal facilitation style
Module 12: Conflict Resolution and Team Dynamics - Understanding sources of conflict in Agile teams
- Differentiating task, process, and relationship conflict
- Using the Thomas-Kilmann model to choose conflict strategies
- Mediating disagreements between team members
- Addressing conflict between Scrum Team and stakeholders
- Turning conflict into innovation and improvement
- Using retrospectives to surface unspoken tensions
- Applying nonviolent communication techniques
- Supporting healthy debate without personal attacks
- Managing passive-aggressive behavior in teams
- De-escalating high-emotion situations
- Rebuilding trust after team conflict
- Coaching individuals on emotional intelligence
- Creating team norms to prevent recurring issues
- Knowing when to escalate to HR or management
Module 13: Metrics, Reporting, and Transparency - Key Agile metrics: velocity, cycle time, lead time, burndown
- Using burndown charts to track Sprint progress
- Forecasting completion based on trend lines
- Avoiding misuse of metrics as performance punishment
- Measuring team health beyond velocity
- Tracking quality metrics: bug rates, escape defects, test coverage
- Using cumulative flow diagrams to spot bottlenecks
- Reporting progress to executives and stakeholders
- Creating transparency without overwhelming details
- Differentiating between predictive and adaptive reporting
- Using empirical data to guide decision-making
- Designing dashboards for team and organizational visibility
- Protecting team morale with ethical metric use
- Aligning reporting with business outcomes
- Improving forecasting accuracy over time
Module 14: Scaling Scrum and Organizational Change - Challenges of scaling Scrum across multiple teams
- Introduction to Scrum of Scrums and its facilitation
- Coordinating dependencies between teams
- Managing shared backlogs and cross-team priorities
- Understanding the role of the Chief Product Owner
- Enabling synchronization without micromanagement
- Introducing Agile Release Trains in portfolio contexts
- Leading change with the ADKAR model
- Overcoming resistance from managers and departments
- Creating Agile champions within the organization
- Running pilot teams to demonstrate value
- Measuring organizational agility maturity
- Aligning Scrum with budgeting and quarterly planning
- Transitioning from project-based to product-based funding
- Building a continuous improvement culture
Module 15: Certification Preparation and Career Advancement - Overview of major Scrum certification bodies and paths
- Preparing for the Scrum Master certification exam
- Understanding exam format, question types, and timing
- Key areas of focus from the Scrum Guide
- Common mistakes to avoid in certification attempts
- How to answer scenario-based and situational questions
- Using practice assessments to build confidence
- Memorization techniques for Scrum terminology
- Balancing theory with practical knowledge
- Building a personal study plan and timeline
- Incorporating feedback from peers and mentors
- Managing test anxiety and staying focused
- Updating your resume with Scrum Master skills
- Using your Certificate of Completion in job applications
- Networking with Agile communities for job opportunities
- Principles of servant leadership in the Scrum Master role
- Shifting from command-and-control to coaching and facilitation
- Using active listening to understand team needs
- Asking powerful questions to stimulate critical thinking
- Coaching the Product Owner on value maximization
- Guiding the Development Team in self-organization
- Supporting individuals through career growth and challenges
- Identifying coaching opportunities in daily interactions
- Applying GROW model for structured coaching conversations
- Managing performance concerns without authority
- Recognizing signs of burnout and team fatigue
- Building resilience and motivation within the team
- Encouraging skill development and knowledge sharing
- Using peer mentoring to strengthen team dynamics
- Measuring the impact of coaching over time
Module 11: Facilitation Techniques for Scrum Events - Core facilitation skills for Scrum Masters
- Preparing agendas and objectives for each event
- Managing group dynamics and time effectively
- Handling conflict and tension during meetings
- Using time-boxing to keep events focused
- Creating inclusive environments for participation
- Using visual aids and collaborative tools
- Facilitating hybrid and remote meetings with confidence
- Managing dominant personalities and quiet contributors
- Using silence strategically to encourage reflection
- Applying consensus-building techniques
- Wrapping up meetings with clear decisions and actions
- Following up on action items and commitments
- Improving facilitation through feedback and observation
- Developing a personal facilitation style
Module 12: Conflict Resolution and Team Dynamics - Understanding sources of conflict in Agile teams
- Differentiating task, process, and relationship conflict
- Using the Thomas-Kilmann model to choose conflict strategies
- Mediating disagreements between team members
- Addressing conflict between Scrum Team and stakeholders
- Turning conflict into innovation and improvement
- Using retrospectives to surface unspoken tensions
- Applying nonviolent communication techniques
- Supporting healthy debate without personal attacks
- Managing passive-aggressive behavior in teams
- De-escalating high-emotion situations
- Rebuilding trust after team conflict
- Coaching individuals on emotional intelligence
- Creating team norms to prevent recurring issues
- Knowing when to escalate to HR or management
Module 13: Metrics, Reporting, and Transparency - Key Agile metrics: velocity, cycle time, lead time, burndown
- Using burndown charts to track Sprint progress
- Forecasting completion based on trend lines
- Avoiding misuse of metrics as performance punishment
- Measuring team health beyond velocity
- Tracking quality metrics: bug rates, escape defects, test coverage
- Using cumulative flow diagrams to spot bottlenecks
- Reporting progress to executives and stakeholders
- Creating transparency without overwhelming details
- Differentiating between predictive and adaptive reporting
- Using empirical data to guide decision-making
- Designing dashboards for team and organizational visibility
- Protecting team morale with ethical metric use
- Aligning reporting with business outcomes
- Improving forecasting accuracy over time
Module 14: Scaling Scrum and Organizational Change - Challenges of scaling Scrum across multiple teams
- Introduction to Scrum of Scrums and its facilitation
- Coordinating dependencies between teams
- Managing shared backlogs and cross-team priorities
- Understanding the role of the Chief Product Owner
- Enabling synchronization without micromanagement
- Introducing Agile Release Trains in portfolio contexts
- Leading change with the ADKAR model
- Overcoming resistance from managers and departments
- Creating Agile champions within the organization
- Running pilot teams to demonstrate value
- Measuring organizational agility maturity
- Aligning Scrum with budgeting and quarterly planning
- Transitioning from project-based to product-based funding
- Building a continuous improvement culture
Module 15: Certification Preparation and Career Advancement - Overview of major Scrum certification bodies and paths
- Preparing for the Scrum Master certification exam
- Understanding exam format, question types, and timing
- Key areas of focus from the Scrum Guide
- Common mistakes to avoid in certification attempts
- How to answer scenario-based and situational questions
- Using practice assessments to build confidence
- Memorization techniques for Scrum terminology
- Balancing theory with practical knowledge
- Building a personal study plan and timeline
- Incorporating feedback from peers and mentors
- Managing test anxiety and staying focused
- Updating your resume with Scrum Master skills
- Using your Certificate of Completion in job applications
- Networking with Agile communities for job opportunities
- Understanding sources of conflict in Agile teams
- Differentiating task, process, and relationship conflict
- Using the Thomas-Kilmann model to choose conflict strategies
- Mediating disagreements between team members
- Addressing conflict between Scrum Team and stakeholders
- Turning conflict into innovation and improvement
- Using retrospectives to surface unspoken tensions
- Applying nonviolent communication techniques
- Supporting healthy debate without personal attacks
- Managing passive-aggressive behavior in teams
- De-escalating high-emotion situations
- Rebuilding trust after team conflict
- Coaching individuals on emotional intelligence
- Creating team norms to prevent recurring issues
- Knowing when to escalate to HR or management
Module 13: Metrics, Reporting, and Transparency - Key Agile metrics: velocity, cycle time, lead time, burndown
- Using burndown charts to track Sprint progress
- Forecasting completion based on trend lines
- Avoiding misuse of metrics as performance punishment
- Measuring team health beyond velocity
- Tracking quality metrics: bug rates, escape defects, test coverage
- Using cumulative flow diagrams to spot bottlenecks
- Reporting progress to executives and stakeholders
- Creating transparency without overwhelming details
- Differentiating between predictive and adaptive reporting
- Using empirical data to guide decision-making
- Designing dashboards for team and organizational visibility
- Protecting team morale with ethical metric use
- Aligning reporting with business outcomes
- Improving forecasting accuracy over time
Module 14: Scaling Scrum and Organizational Change - Challenges of scaling Scrum across multiple teams
- Introduction to Scrum of Scrums and its facilitation
- Coordinating dependencies between teams
- Managing shared backlogs and cross-team priorities
- Understanding the role of the Chief Product Owner
- Enabling synchronization without micromanagement
- Introducing Agile Release Trains in portfolio contexts
- Leading change with the ADKAR model
- Overcoming resistance from managers and departments
- Creating Agile champions within the organization
- Running pilot teams to demonstrate value
- Measuring organizational agility maturity
- Aligning Scrum with budgeting and quarterly planning
- Transitioning from project-based to product-based funding
- Building a continuous improvement culture
Module 15: Certification Preparation and Career Advancement - Overview of major Scrum certification bodies and paths
- Preparing for the Scrum Master certification exam
- Understanding exam format, question types, and timing
- Key areas of focus from the Scrum Guide
- Common mistakes to avoid in certification attempts
- How to answer scenario-based and situational questions
- Using practice assessments to build confidence
- Memorization techniques for Scrum terminology
- Balancing theory with practical knowledge
- Building a personal study plan and timeline
- Incorporating feedback from peers and mentors
- Managing test anxiety and staying focused
- Updating your resume with Scrum Master skills
- Using your Certificate of Completion in job applications
- Networking with Agile communities for job opportunities
- Challenges of scaling Scrum across multiple teams
- Introduction to Scrum of Scrums and its facilitation
- Coordinating dependencies between teams
- Managing shared backlogs and cross-team priorities
- Understanding the role of the Chief Product Owner
- Enabling synchronization without micromanagement
- Introducing Agile Release Trains in portfolio contexts
- Leading change with the ADKAR model
- Overcoming resistance from managers and departments
- Creating Agile champions within the organization
- Running pilot teams to demonstrate value
- Measuring organizational agility maturity
- Aligning Scrum with budgeting and quarterly planning
- Transitioning from project-based to product-based funding
- Building a continuous improvement culture