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Mastering IT Service Management; A Step-by-Step Guide to Effective Software Change and Configuration Management

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Deeper command of enterprise network architecture standards

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Sources and specific examples on hand when peers push back

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Mastering IT Operations; A Comprehensive Framework for Risk Management and Compliance

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Incident Management in Application Infrastructure Dataset

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Certified Information Systems Auditor (CISA); A Comprehensive Guide to IT Audit and Risk Management

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CISA Certification Complete Study Guide and Exam Review

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ETOM Implementation and Self-Assessment Mastery

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Mastering Configuration Management Databases (CMDB); A Step-by-Step Guide to Ensuring Total Coverage and Risk Management

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Mastering Application Management Services; A Step-by-Step Guide to Ensure Everything is Covered

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Demand Management and HR Shared Service Center Tools Kit

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Becoming the Go-To Practitioner for Change Governance

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