Service Centers Toolkit

Save time, empower your teams and effectively upgrade your processes with access to this practical Service Centers Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Centers related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Centers specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the Service Centers Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 995 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Centers improvements can be made.

Examples; 10 of the 995 standard requirements:


1. Do the representatives agree with that the isa can be adapted as necessary to situations where an entity uses a Shared Service Center which provides services to a group of related entities?
   
   

2. What are the implications for health text messaging programs to serve the target population across a range of public health issues?
   
   

3. Do multiple service centers feed one central location, and how does equipment move through the various stages of use and storage?
   
   

4. How do the concepts of SaaS and cloud computing differ from the services offered by traditional data processing service centers?
   
   

5. Have all of the appropriate organization business decision makers been engaged throughout the development of the business case?
   
   

6. What are the key characteristics of local service delivery areas that organize service centers by function versus by program?
   
   

7. Is the catchment for the shared facility, its services and activities agreed, understood and documented by key stakeholders?
   
   

8. Where internal audits of the Shared Service Center are regularly performed, is an external third party audit also required?
   
   

9. How will the community and stakeholders be engaged throughout all stages of the development and operation of the facility?
   
   

10. Has there been engagement with community members and organizations to develop the vision, outcomes and service options?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the Service Centers book in PDF containing 995 requirements, which criteria correspond to the criteria in...


Your Service Centers self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the Service Centers Self-Assessment and Scorecard you will develop a clear picture of which Service Centers areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Service Centers Self-Assessment

• Is secure: Ensures offline data protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Centers projects with the 62 implementation resources:


• 62 step-by-step Service Centers Project Management Form Templates covering over 1500 Service Centers project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Project Charter: Dependent Service Centers projects: what Service Centers projects must be underway or completed before this Service Centers project can be successful?
   
   

2. Probability and Impact Assessment: Risk urgency assessment -which of your risks could occur soon, or require a longer planning time?
   
   

3. Planning Process Group: To what extent and in what ways are the Service Centers project contributing to progress towards organizational reform?
   
   

4. Quality Management Plan: What other teams / processes would be impacted by changes to the current process, and how?
   
   

5. Procurement Audit: Does the strategy ensure that needs are met, and not exceeded?
   
   

6. Activity Duration Estimates: Is a contract developed which obligates the seller and the buyer?
   
   

7. Responsibility Assignment Matrix: Does the contractors system provide unit or lot costs when applicable?
   
   

8. Procurement Audit: Are approvals needed if changes are made in the quantity or specification of the original purchase requisition?
   
   

9. Activity List: The wbs is developed as part of a joint planning session. and how do you know that youhave done this right?
   
   

10. Executing Process Group: How can your organization use a weighted decision matrix to evaluate proposals as part of source selection?


 
Step-by-step and complete Service Centers Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 Service Centers project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 Service Centers project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Service Centers project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Service Centers project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 Service Centers project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Service Centers project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any Service Centers project with this in-depth Service Centers Toolkit.

In using the Toolkit you will be better able to:


• Diagnose Service Centers projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based best practice strategies aligned with overall goals

• Integrate recent advances in Service Centers and put process design strategies into practice according to best practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Centers investments work better.

This Service Centers All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.