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Service Delivery Management Essentials

Service Delivery Management Essentials

$199.00
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Service Delivery Management Essentials

Unlock the secrets to delivering exceptional customer experiences with our comprehensive course on Service Delivery Management Essentials. Upon completion, participants will receive a certificate issued by The Art of Service, recognizing their expertise in service delivery management.



Course Overview

This interactive and engaging course is designed to equip professionals with the knowledge and skills necessary to manage service delivery effectively. The curriculum is organized into the following chapters:

Module 1: Introduction to Service Delivery Management

This module introduces the concept of service delivery management and its importance in today's business landscape.

  • Defining Service Delivery Management
  • The Role of Service Delivery Management in Organizations
  • Key Concepts and Terminology
  • Benefits of Effective Service Delivery Management

Module 2: Service Delivery Fundamentals

This module covers the fundamental principles of service delivery, including the service delivery lifecycle and the key elements of service delivery.

  • The Service Delivery Lifecycle
  • Service Delivery Components
  • Service Delivery Models
  • Service Delivery Challenges and Opportunities

Module 3: Service Level Management

This module focuses on service level management, including the development and management of service level agreements (SLAs).

  • Service Level Agreements (SLAs)
  • Service Level Management Processes
  • SLA Negotiation and Agreement
  • SLA Monitoring and Reporting

Module 4: Service Catalogue and Service Portfolio Management

This module explores the importance of service catalogue and service portfolio management in service delivery.

  • Service Catalogue Management
  • Service Portfolio Management
  • Service Catalogue and Service Portfolio Design
  • Service Catalogue and Service Portfolio Implementation

Module 5: Service Delivery Processes

This module covers the key processes involved in service delivery, including incident, problem, and change management.

  • Incident Management
  • Problem Management
  • Change Management
  • Request Fulfillment

Module 6: Service Delivery Metrics and Reporting

This module focuses on the importance of metrics and reporting in service delivery management.

  • Service Delivery Metrics
  • Service Delivery Reporting
  • Service Delivery Dashboards and Scorecards
  • Service Delivery Metrics and Reporting Best Practices

Module 7: Service Delivery Improvement

This module explores the principles of service delivery improvement, including continuous improvement and service delivery maturity models.

  • Continuous Improvement
  • Service Delivery Maturity Models
  • Service Delivery Improvement Frameworks
  • Service Delivery Improvement Techniques

Module 8: Service Delivery Governance

This module covers the importance of governance in service delivery management, including the role of governance in ensuring effective service delivery.

  • Service Delivery Governance
  • Service Delivery Governance Frameworks
  • Service Delivery Governance Best Practices
  • Service Delivery Governance Challenges and Opportunities


Course Features

Our course is designed to be interactive, engaging, and comprehensive, with a range of features that support effective learning, including:

  • Personalized learning: Learn at your own pace, with a flexible and user-friendly platform.
  • Up-to-date content: Stay current with the latest developments in service delivery management.
  • Practical, real-world applications: Apply your knowledge to real-world scenarios and case studies.
  • High-quality content: Engage with expert instructors and high-quality learning materials.
  • Certification: Receive a certificate upon completion, issued by The Art of Service.
  • Lifetime access: Access the course materials for a lifetime.
  • Gamification: Engage with interactive elements and gamification features.
  • Progress tracking: Track your progress and stay motivated.
  • Community-driven: Connect with other learners and join a community of professionals.
  • Actionable insights: Apply your knowledge to drive real-world results.
  • Hands-on projects: Apply your knowledge to practical, real-world projects.
  • Bite-sized lessons: Learn in bite-sized chunks, with short and focused lessons.
  • Mobile-accessible: Access the course on-the-go, with a mobile-friendly platform.
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