Service Delivery Toolkit

Save time, empower your teams and effectively upgrade your processes with access to this practical Service Delivery Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Delivery related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Delivery specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the Service Delivery Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 990 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Delivery improvements can be made.

Examples; 10 of the 990 standard requirements:


1. Do the special health needs of potential client groups exceed the capacity of the service delivery point even after reasonable efforts to increase capacity have been made?
   
   

2. Is there a process for handover of management responsibility for future operation and maintenance of the created assets to service delivery departments?
   
   

3. Do you agree current operational value is the value of an asset used to achieve your organizations service delivery objectives at the measurement date?
   
   

4. What are the technical requirements, considerations and measures to best prepare for advanced service delivery models within your own organizations?
   
   

5. Will any of the elements of commissioning from intended outcomes to service delivery have unwanted or unintended impacts on people and communities?
   
   

6. Do you have written clear instructions/guidance on how to complete all data collection tools for implementing partners or service delivery points?
   
   

7. How will the data from the community be used; to set a new agenda, support a new program or support new changes in service delivery or policies?
   
   

8. Are issues of equal access and choice clearly taken into account in the design and monitoring of services and decisions about service delivery?
   
   

9. How do you gain visibility and prioritize which software and hardware to refresh or migrate based on lifecycle and impact to service delivery?
   
   

10. Does the participant experience any cognitive, communication or physical difficulties that result in the need for in person service delivery?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the Service Delivery book in PDF containing 990 requirements, which criteria correspond to the criteria in...


Your Service Delivery self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the Service Delivery Self-Assessment and Scorecard you will develop a clear picture of which Service Delivery areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Service Delivery Self-Assessment

• Is secure: Ensures offline data protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Delivery projects with the 62 implementation resources:


• 62 step-by-step Service Delivery Project Management Form Templates covering over 1500 Service Delivery project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Cost Baseline: If you sold 10x widgets on a day, what would the affect on profits be?
   
   

2. Human Resource Management Plan: Do you have the reasons why the changes to your organizational systems and capabilities are required?
   
   

3. Risk Management Plan: Is the customer technically sophisticated in the product area?
   
   

4. WBS Dictionary: Do work packages consist of discrete tasks which are adequately described?
   
   

5. Responsibility Assignment Matrix: Are the requirements for all items of overhead established by rational, traceable processes?
   
   

6. Scope Management Plan: Will the Service Delivery project deliverables become accepted in writing?
   
   

7. Project Management Plan: What should you drop in order to add something new?
   
   

8. Quality Management Plan: Do trained quality assurance auditors conduct the audits as defined in the Quality Management Plan and scheduled by the Service Delivery project manager?
   
   

9. Assumption and Constraint Log: Are there procedures in place to effectively manage interdependencies with other Service Delivery projects / systems?
   
   

10. Formal Acceptance: Was the Service Delivery project work done on time, within budget, and according to specification?


 
Step-by-step and complete Service Delivery Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 Service Delivery project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 Service Delivery project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Service Delivery project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Service Delivery project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 Service Delivery project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Service Delivery project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any Service Delivery project with this in-depth Service Delivery Toolkit.

In using the Toolkit you will be better able to:


• Diagnose Service Delivery projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based best practice strategies aligned with overall goals

• Integrate recent advances in Service Delivery and put process design strategies into practice according to best practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Delivery investments work better.

This Service Delivery All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.