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The Art of Service Standard Requirements Self Assessments



Service Desk: A Clear and Concise Reference


Service Desk: A Clear and Concise Reference


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Product Description

Which individuals, teams or departments will be involved in Service Desk? What key business process output measure(s) does Service Desk leverage and how? What are your key Service Desk organizational performance measures, including key short and longer-term financial measures? How much are sponsors, customers, partners, stakeholders involved in Service Desk? In other words, what are the risks, if Service Desk does not deliver successfully? How can skill-level changes improve Service Desk?

Why Own The Service Desk Self-Assessment?

The Service Desk Self-Assessment will make you a Service Desk domain expert by:

  • Reducing the effort in the Service Desk work to be done to get problems solved

  • Ensuring that plans of action include every Service Desk task and that every Service Desk outcome is in place

  • Saving time investigating strategic and tactical options and ensuring Service Desk opportunity costs are low

  • Delivering tailored Service Desk advise instantly with structured going-forward plans

All the tools you need to an in-depth Service Desk Self-Assessment. Featuring 831 new and updated case-based criteria, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Desk improvements can be made.


What Is In The Service Desk Self-Assessment?

The Service Desk Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 831 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants

  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

  • Gives you a professional Dashboard to guide and perform a thorough Service Desk Self-Assessment

  • Is secure: Ensures offline data protection of your Self-Assessment results

  • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next

The Service Desk Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment

In using the Self-Assessment you will be better able to:

  • Diagnose Service Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

  • Implement evidence-based best practice strategies aligned with overall goals

  • Integrate recent advances in Service Desk and process design strategies into practice according to best practice guidelines


Assess And Define Service Desk With This Service Desk Self Assessment. Sample Questions From The Complete, 831 Criteria, Self-Assessment:

  • Recognize Criterion: When a Service Desk manager recognizes a problem, what options are available?
  • Define Criterion: We have Justification for and the Role of the Service Desk defined
  • Measure Criterion: Which customers cant participate in our Service Desk domain because they lack skills, wealth, or convenient access to existing solutions?
  • Analyze Criterion: A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Service Desk models, tools and techniques are necessary?
  • Improve Criterion: Every company understands the importance of attrition and people development but why are they so important for the Service Desk and what can be done to innovate?
  • Control Criterion: How likely is the current Service Desk plan to come in on schedule or on budget?
  • Sustain Criterion: The Service desk has access to Support Tools


Cost/Benefit Analysis; Service Desk Self-Assessment Justification And Approval Tools:

Purchasing a The Art of Service Self Assessment will spur new ideas, fast track project strategy and advance your professional skills. We’ve developed a set of criteria that will aid in gaining approval and give you the ability to validate and review your Self-Assessment investment:

  • Excluding hired consultants and advisors from top management consulting firms, internal Service Desk Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

    Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

  • Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For a fraction of this the Self-Assessment will make you a Service Desk domain authority.


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.


Get The Service Desk Self Assessment That Will Make You A Service Desk Domain Expert Now.




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