Are you tired of struggling with inefficient and ineffective release and deployment processes? In today′s fast-paced business world, it is crucial to have a streamlined and reliable approach to managing release and deployment management.
That′s where our Service Improvement in Release and Deployment Management Knowledge Base comes in.
Our comprehensive dataset consists of 1565 prioritized requirements, solutions, benefits, results, and case studies for service improvement in release and deployment management.
It provides professionals like yourself with the most important questions to ask to get results by urgency and scope.
With this knowledge base, you will be equipped with the tools and insights to enhance your release and deployment management process and achieve better results in a more efficient manner.
But what sets our Service Improvement in Release and Deployment Management Knowledge Base apart from competitors and alternatives? Our dataset has been meticulously curated and offers a wide range of useful information compared to other resources in the market.
It is specifically designed for professionals in the field, ensuring that you have all the necessary information at your fingertips to successfully manage release and deployment.
Our product is user-friendly and easy to navigate, making it suitable for both experienced professionals and those new to the field.
It also offers an affordable and DIY alternative to hiring expensive consultants or investing in costly software.
With our comprehensive product detail and specification overview, you can gain a thorough understanding of service improvement in release and deployment management without spending a fortune.
In addition to its practical and user-friendly features, our Service Improvement in Release and Deployment Management Knowledge Base offers numerous benefits to businesses.
By implementing the best practices outlined in our dataset, companies can improve their release and deployment processes, save time and resources, and increase customer satisfaction and retention rates.
It′s a win-win situation for both businesses and their clients.
Our product is backed by extensive research and real-world case studies, so you can trust that the information provided is reliable and effective.
It has been proven to deliver tangible results, making it a valuable resource for any business looking to improve their release and deployment management process.
At an affordable cost, our Service Improvement in Release and Deployment Management Knowledge Base offers a cost-effective solution for businesses of all sizes.
And it′s not just for IT companies - any organization that deals with release and deployment processes can benefit from our dataset.
Still not convinced? Let′s weigh the pros and cons.
With our dataset, you will save time and resources, enhance your processes, and achieve better results.
On the other hand, choosing not to invest in our product could result in inefficient and ineffective release and deployment management, leading to potential setbacks and dissatisfaction among customers.
In summary, our Service Improvement in Release and Deployment Management Knowledge Base is a must-have for professionals and businesses looking to streamline their processes and achieve better results.
Its comprehensive, user-friendly, and backed by proven research.
So why wait? Get your hands on our product and take your release and deployment management to the next level.
What steps does your business follow to deliver a product or service for which people are willing to pay? Has your organization determined and selected opportunities for improvement on product and service? Is there a system to ensure data is well analyzed and used for program management and improvement?
Service Improvement
Service improvement involves identifying and implementing measures to enhance the quality, efficiency, and effectiveness of a product or service, in order to meet the needs and expectations of customers and increase their willingness to pay for it.
- Continuous monitoring and analysis allows for timely adjustments to improve service quality.
- Regular feedback from customers allows for identification of areas for improvement.
- Implementation of best practices and new technologies can enhance efficiency and effectiveness.
- Conducting regular service reviews with stakeholders can identify areas of improvement and opportunities.
- Developing a feedback loop between development, operations and customers can streamline processes and improve communication.
- Implementing a robust change management process can minimize disruptions and improve service reliability.
- Implementing training and professional development programs can improve employee skills and performance.
- Regularly conducting satisfaction surveys can gauge customer satisfaction and identify areas for improvement.
- Utilizing key performance indicators (KPIs) can track progress and identify areas for improvement.
- Continuously analyzing data and trends can reveal areas for optimization and service improvement.
CONTROL QUESTION: What steps does the business follow to deliver a product or service for which people are willing to pay?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
The big hairy audacious goal for the Service Improvement department is to become the leading industry innovator in delivering exceptional and highly sought-after products and services that meet the needs and exceed the expectations of our customers. This goal will solidify our position as the go-to provider for our target market and drive significant growth and profitability for the business.
To achieve this goal within the next 10 years, the Service Improvement department will follow the following steps to deliver a product or service for which people are willing to pay:
1. Conduct extensive market research: The department will continuously gather and analyze data on customer needs, preferences, and feedback to identify gaps and opportunities in the market. This will inform our product and service development strategies and ensure we are meeting the demands of our target audience.
2. Foster a customer-centric culture: The entire team will be trained and empowered to prioritize the needs and satisfaction of our customers above all else. This will involve regular communication and collaboration with customers to understand their pain points and continuously improve our offerings.
3. Embrace innovation and technology: The Service Improvement department will invest in cutting-edge technologies and processes to enhance the delivery and quality of our products and services. This includes leveraging automation, data analytics, and other emerging trends to stay ahead of the competition and provide a superior customer experience.
4. Collaborate with cross-functional teams: To truly stand out in the market, the department will work closely with other departments such as R&D, Marketing, and Sales to streamline processes, tap into diverse expertise, and deliver a holistic and seamless customer experience.
5. Develop a strong brand image: Investing in branding and marketing efforts will be crucial in creating a strong and memorable brand identity that resonates with our target audience. This will help to differentiate us from competitors and build trust and credibility with customers.
6. Focus on continuous improvement: The Service Improvement department will continually evaluate and improve our products and services based on customer feedback and data analysis. This will ensure we stay relevant and deliver exceptional value to our customers in an ever-changing market.
By following these steps, the Service Improvement department will be able to deliver a product or service that not only meets but exceeds the expectations of our customers, building a loyal customer base and driving sustainable growth for the business.
"This dataset is more than just data; it`s a partner in my success. It`s a constant source of inspiration and guidance."
Client Situation:
XYZ Company is a small business that provides IT consulting services to small and medium-sized businesses in the local area. The company has been in operation for 5 years and has an established client base, but they have struggled to gain new clients and retain existing ones due to growing competition and changing customer demands. The company′s main challenge is to identify areas for service improvement that will attract and retain customers, increase revenue and profitability, and maintain their competitive edge in the market.
Consulting Methodology:
To address the client′s situation, our consulting team conducted an in-depth analysis of the company′s current service delivery process and identified areas for improvement. We followed the DMAIC (Define, Measure, Analyze, Improve, Control) methodology to guide our approach. This methodology is commonly used in Six Sigma and focuses on identifying current problems, analyzing root causes, and implementing solutions to continuously improve processes.
Deliverables:
The deliverables for this engagement included a detailed report on the current state of the service delivery process, a gap analysis to identify areas for improvement, and a roadmap with actionable steps to implement the recommended changes. The report also included a cost-benefit analysis to justify the proposed improvements and a timeline for implementation.
Implementation Challenges:
One of the main challenges faced during this engagement was resistance to change from the employees. The company′s culture was used to the current processes, and any changes were seen as disrupting their daily routines. To overcome this, we involved the employees in the process by conducting training sessions and encouraging open communication to address any concerns or suggestions they may have.
KPIs:
To measure the success of the service improvement, we agreed upon the following key performance indicators (KPIs) with the client:
1. Customer Satisfaction: Measured through regular surveys and feedback from clients.
2. Retention Rate: Calculated by the number of clients retained over a given period.
3. Utilization rate: Measure of employees′ time spent delivering services compared to non-billable time.
4. Revenue Growth: Measure of the increase in revenue after implementing the service improvements.
Management Considerations:
During the engagement, we emphasized the importance of continuous improvement and creating a culture of innovation within the company. We also highlighted the benefits of standardization in service delivery to ensure consistency and quality for clients. Additionally, we suggested that the company invest in new technologies to streamline the service delivery process and stay ahead of the competition.
Citations:
According to a study by Accenture, 75% of customers are willing to pay more for a better customer experience (1). This highlights the importance of continuously improving services to meet and exceed customer expectations.
A research paper by McKinsey & Company suggests that organizations that use the DMAIC methodology to improve service delivery can achieve up to 70% reduction in turnaround time and increase customer satisfaction by 50% (2). This further reinforces the effectiveness of our chosen methodology.
Market research report by Gartner predicts that by 2020, customer experience will overtake price and product as the key brand differentiator (3). This emphasizes the need for businesses to prioritize service improvement to remain competitive in the market.
In conclusion, by following the DMAIC methodology and involving all stakeholders, our consulting team was able to help XYZ Company improve their service delivery process. The implementation of the proposed improvements resulted in an increase in customer satisfaction, retention rates, and revenue growth. The company was able to retain their competitive edge in the market and expand their client base by gaining a reputation for providing excellent services. By continuously monitoring and measuring the KPIs, the company can maintain a high level of service delivery and remain at the forefront of their industry.
References:
1. Accenture. (2020). Digital Trust and the role of speed and transparency in winning customers- Global Consumer Pulse Survey. https://www.accenture.com/_acnmedia/PDF-122/Accenture-Global-Consume-Pulse-Survey-2019.pdf#zoom=50
2. McKinsey & Company. (2019). In pursuit of the perfect service delivery process: Lessons from leading organizations. https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/in-pursuit-of-the-perfect-service-delivery-process-lessons-from-leading-organizations
3. Gartner. (2019). Gartner unveils top predictions for customer service and support leaders for 2020 and beyond. https://www.gartner.com/en/newsroom/press-releases/2019-11-14-gartner-unveils-top-predictions-for-customer-service-and-support-leaders-for-2020-and-beyond
That′s where our Service Improvement in Release and Deployment Management Knowledge Base comes in.
Our comprehensive dataset consists of 1565 prioritized requirements, solutions, benefits, results, and case studies for service improvement in release and deployment management.
It provides professionals like yourself with the most important questions to ask to get results by urgency and scope.
With this knowledge base, you will be equipped with the tools and insights to enhance your release and deployment management process and achieve better results in a more efficient manner.
But what sets our Service Improvement in Release and Deployment Management Knowledge Base apart from competitors and alternatives? Our dataset has been meticulously curated and offers a wide range of useful information compared to other resources in the market.
It is specifically designed for professionals in the field, ensuring that you have all the necessary information at your fingertips to successfully manage release and deployment.
Our product is user-friendly and easy to navigate, making it suitable for both experienced professionals and those new to the field.
It also offers an affordable and DIY alternative to hiring expensive consultants or investing in costly software.
With our comprehensive product detail and specification overview, you can gain a thorough understanding of service improvement in release and deployment management without spending a fortune.
In addition to its practical and user-friendly features, our Service Improvement in Release and Deployment Management Knowledge Base offers numerous benefits to businesses.
By implementing the best practices outlined in our dataset, companies can improve their release and deployment processes, save time and resources, and increase customer satisfaction and retention rates.
It′s a win-win situation for both businesses and their clients.
Our product is backed by extensive research and real-world case studies, so you can trust that the information provided is reliable and effective.
It has been proven to deliver tangible results, making it a valuable resource for any business looking to improve their release and deployment management process.
At an affordable cost, our Service Improvement in Release and Deployment Management Knowledge Base offers a cost-effective solution for businesses of all sizes.
And it′s not just for IT companies - any organization that deals with release and deployment processes can benefit from our dataset.
Still not convinced? Let′s weigh the pros and cons.
With our dataset, you will save time and resources, enhance your processes, and achieve better results.
On the other hand, choosing not to invest in our product could result in inefficient and ineffective release and deployment management, leading to potential setbacks and dissatisfaction among customers.
In summary, our Service Improvement in Release and Deployment Management Knowledge Base is a must-have for professionals and businesses looking to streamline their processes and achieve better results.
Its comprehensive, user-friendly, and backed by proven research.
So why wait? Get your hands on our product and take your release and deployment management to the next level.
Discover Insights, Make Informed Decisions, and Stay Ahead of the Curve:
Key Features:
Comprehensive set of 1565 prioritized Service Improvement requirements. - Extensive coverage of 201 Service Improvement topic scopes.
- In-depth analysis of 201 Service Improvement step-by-step solutions, benefits, BHAGs.
- Detailed examination of 201 Service Improvement case studies and use cases.
- Digital download upon purchase.
- Enjoy lifetime document updates included with your purchase.
- Benefit from a fully editable and customizable Excel format.
- Trusted and utilized by over 10,000 organizations.
- Covering: Release Branching, Deployment Tools, Production Environment, Version Control System, Risk Assessment, Release Calendar, Automated Planning, Continuous Delivery, Financial management for IT services, Enterprise Architecture Change Management, Release Audit, System Health Monitoring, Service asset and configuration management, Release Management Plan, Release and Deployment Management, Infrastructure Management, Change Request, Regression Testing, Resource Utilization, Release Feedback, User Acceptance Testing, Release Execution, Release Sign Off, Release Automation, Release Status, Deployment Risk, Deployment Environment, Current Release, Release Risk Assessment, Deployment Dependencies, Installation Process, Patch Management, Service Level Management, Availability Management, Performance Testing, Change Request Form, Release Packages, Deployment Orchestration, Impact Assessment, Deployment Progress, Data Migration, Deployment Automation, Service Catalog, Capital deployment, Continual Service Improvement, Test Data Management, Task Tracking, Customer Service KPIs, Backup And Recovery, Service Level Agreements, Release Communication, Future AI, Deployment Strategy, Service Improvement, Scope Change Management, Capacity Planning, Release Escalation, Deployment Tracking, Quality Assurance, Service Support, Customer Release Communication, Deployment Traceability, Rollback Procedure, Service Transition Plan, Release Metrics, Code Promotion, Environment Baseline, Release Audits, Release Regression Testing, Supplier Management, Release Coordination, Deployment Coordination, Release Control, Release Scope, Deployment Verification, Release Dependencies, Deployment Validation, Change And Release Management, Deployment Scheduling, Business Continuity, AI Components, Version Control, Infrastructure Code, Deployment Status, Release Archiving, Third Party Software, Governance Framework, Software Upgrades, Release Management Tools, Management Systems, Release Train, Version History, Service Release, Compliance Monitoring, Configuration Management, Deployment Procedures, Deployment Plan, Service Portfolio Management, Release Backlog, Emergency Release, Test Environment Setup, Production Readiness, Change Management, Release Templates, ITIL Framework, Compliance Management, Release Testing, Fulfillment Costs, Application Lifecycle, Stakeholder Communication, Deployment Schedule, Software Packaging, Release Checklist, Continuous Integration, Procurement Process, Service Transition, Change Freeze, Technical Debt, Rollback Plan, Release Handoff, Software Configuration, Incident Management, Release Package, Deployment Rollout, Deployment Window, Environment Management, AI Risk Management, KPIs Development, Release Review, Regulatory Frameworks, Release Strategy, Release Validation, Deployment Review, Configuration Items, Deployment Readiness, Business Impact, Release Summary, Upgrade Checklist, Release Notes, Responsible AI deployment, Release Maturity, Deployment Scripts, Debugging Process, Version Release Control, Release Tracking, Release Governance, Release Phases, Configuration Versioning, Release Approval Process, Configuration Baseline, Index Funds, Capacity Management, Release Plan, Pipeline Management, Root Cause Analysis, Release Approval, Responsible Use, Testing Environments, Change Impact Analysis, Deployment Rollback, Service Validation, AI Products, Release Schedule, Process Improvement, Release Readiness, Backward Compatibility, Release Types, Release Pipeline, Code Quality, Service Level Reporting, UAT Testing, Release Evaluation, Security Testing, Release Impact Analysis, Deployment Approval, Release Documentation, Automated Deployment, Risk Management, Release Closure, Deployment Governance, Defect Tracking, Post Release Review, Release Notification, Asset Management Strategy, Infrastructure Changes, Release Workflow, Service Release Management, Branch Deployment, Deployment Patterns, Release Reporting, Deployment Process, Change Advisory Board, Action Plan, Deployment Checklist, Disaster Recovery, Deployment Monitoring, , Upgrade Process, Release Criteria, Supplier Contracts Review, Testing Process
Service Improvement Assessment Dataset - Utilization, Solutions, Advantages, BHAG (Big Hairy Audacious Goal):
Service Improvement
Service improvement involves identifying and implementing measures to enhance the quality, efficiency, and effectiveness of a product or service, in order to meet the needs and expectations of customers and increase their willingness to pay for it.
- Continuous monitoring and analysis allows for timely adjustments to improve service quality.
- Regular feedback from customers allows for identification of areas for improvement.
- Implementation of best practices and new technologies can enhance efficiency and effectiveness.
- Conducting regular service reviews with stakeholders can identify areas of improvement and opportunities.
- Developing a feedback loop between development, operations and customers can streamline processes and improve communication.
- Implementing a robust change management process can minimize disruptions and improve service reliability.
- Implementing training and professional development programs can improve employee skills and performance.
- Regularly conducting satisfaction surveys can gauge customer satisfaction and identify areas for improvement.
- Utilizing key performance indicators (KPIs) can track progress and identify areas for improvement.
- Continuously analyzing data and trends can reveal areas for optimization and service improvement.
CONTROL QUESTION: What steps does the business follow to deliver a product or service for which people are willing to pay?
Big Hairy Audacious Goal (BHAG) for 10 years from now:
The big hairy audacious goal for the Service Improvement department is to become the leading industry innovator in delivering exceptional and highly sought-after products and services that meet the needs and exceed the expectations of our customers. This goal will solidify our position as the go-to provider for our target market and drive significant growth and profitability for the business.
To achieve this goal within the next 10 years, the Service Improvement department will follow the following steps to deliver a product or service for which people are willing to pay:
1. Conduct extensive market research: The department will continuously gather and analyze data on customer needs, preferences, and feedback to identify gaps and opportunities in the market. This will inform our product and service development strategies and ensure we are meeting the demands of our target audience.
2. Foster a customer-centric culture: The entire team will be trained and empowered to prioritize the needs and satisfaction of our customers above all else. This will involve regular communication and collaboration with customers to understand their pain points and continuously improve our offerings.
3. Embrace innovation and technology: The Service Improvement department will invest in cutting-edge technologies and processes to enhance the delivery and quality of our products and services. This includes leveraging automation, data analytics, and other emerging trends to stay ahead of the competition and provide a superior customer experience.
4. Collaborate with cross-functional teams: To truly stand out in the market, the department will work closely with other departments such as R&D, Marketing, and Sales to streamline processes, tap into diverse expertise, and deliver a holistic and seamless customer experience.
5. Develop a strong brand image: Investing in branding and marketing efforts will be crucial in creating a strong and memorable brand identity that resonates with our target audience. This will help to differentiate us from competitors and build trust and credibility with customers.
6. Focus on continuous improvement: The Service Improvement department will continually evaluate and improve our products and services based on customer feedback and data analysis. This will ensure we stay relevant and deliver exceptional value to our customers in an ever-changing market.
By following these steps, the Service Improvement department will be able to deliver a product or service that not only meets but exceeds the expectations of our customers, building a loyal customer base and driving sustainable growth for the business.
Customer Testimonials:
"This dataset is more than just data; it`s a partner in my success. It`s a constant source of inspiration and guidance."
"Having access to this dataset has been a game-changer for our team. The prioritized recommendations are insightful, and the ease of integration into our workflow has saved us valuable time. Outstanding!"
"This dataset is like a magic box of knowledge. It`s full of surprises and I`m always discovering new ways to use it."
Service Improvement Case Study/Use Case example - How to use:
Client Situation:
XYZ Company is a small business that provides IT consulting services to small and medium-sized businesses in the local area. The company has been in operation for 5 years and has an established client base, but they have struggled to gain new clients and retain existing ones due to growing competition and changing customer demands. The company′s main challenge is to identify areas for service improvement that will attract and retain customers, increase revenue and profitability, and maintain their competitive edge in the market.
Consulting Methodology:
To address the client′s situation, our consulting team conducted an in-depth analysis of the company′s current service delivery process and identified areas for improvement. We followed the DMAIC (Define, Measure, Analyze, Improve, Control) methodology to guide our approach. This methodology is commonly used in Six Sigma and focuses on identifying current problems, analyzing root causes, and implementing solutions to continuously improve processes.
Deliverables:
The deliverables for this engagement included a detailed report on the current state of the service delivery process, a gap analysis to identify areas for improvement, and a roadmap with actionable steps to implement the recommended changes. The report also included a cost-benefit analysis to justify the proposed improvements and a timeline for implementation.
Implementation Challenges:
One of the main challenges faced during this engagement was resistance to change from the employees. The company′s culture was used to the current processes, and any changes were seen as disrupting their daily routines. To overcome this, we involved the employees in the process by conducting training sessions and encouraging open communication to address any concerns or suggestions they may have.
KPIs:
To measure the success of the service improvement, we agreed upon the following key performance indicators (KPIs) with the client:
1. Customer Satisfaction: Measured through regular surveys and feedback from clients.
2. Retention Rate: Calculated by the number of clients retained over a given period.
3. Utilization rate: Measure of employees′ time spent delivering services compared to non-billable time.
4. Revenue Growth: Measure of the increase in revenue after implementing the service improvements.
Management Considerations:
During the engagement, we emphasized the importance of continuous improvement and creating a culture of innovation within the company. We also highlighted the benefits of standardization in service delivery to ensure consistency and quality for clients. Additionally, we suggested that the company invest in new technologies to streamline the service delivery process and stay ahead of the competition.
Citations:
According to a study by Accenture, 75% of customers are willing to pay more for a better customer experience (1). This highlights the importance of continuously improving services to meet and exceed customer expectations.
A research paper by McKinsey & Company suggests that organizations that use the DMAIC methodology to improve service delivery can achieve up to 70% reduction in turnaround time and increase customer satisfaction by 50% (2). This further reinforces the effectiveness of our chosen methodology.
Market research report by Gartner predicts that by 2020, customer experience will overtake price and product as the key brand differentiator (3). This emphasizes the need for businesses to prioritize service improvement to remain competitive in the market.
In conclusion, by following the DMAIC methodology and involving all stakeholders, our consulting team was able to help XYZ Company improve their service delivery process. The implementation of the proposed improvements resulted in an increase in customer satisfaction, retention rates, and revenue growth. The company was able to retain their competitive edge in the market and expand their client base by gaining a reputation for providing excellent services. By continuously monitoring and measuring the KPIs, the company can maintain a high level of service delivery and remain at the forefront of their industry.
References:
1. Accenture. (2020). Digital Trust and the role of speed and transparency in winning customers- Global Consumer Pulse Survey. https://www.accenture.com/_acnmedia/PDF-122/Accenture-Global-Consume-Pulse-Survey-2019.pdf#zoom=50
2. McKinsey & Company. (2019). In pursuit of the perfect service delivery process: Lessons from leading organizations. https://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/in-pursuit-of-the-perfect-service-delivery-process-lessons-from-leading-organizations
3. Gartner. (2019). Gartner unveils top predictions for customer service and support leaders for 2020 and beyond. https://www.gartner.com/en/newsroom/press-releases/2019-11-14-gartner-unveils-top-predictions-for-customer-service-and-support-leaders-for-2020-and-beyond
Security and Trust:
- Secure checkout with SSL encryption Visa, Mastercard, Apple Pay, Google Pay, Stripe, Paypal
- Money-back guarantee for 30 days
- Our team is available 24/7 to assist you - support@theartofservice.com
About the Authors: Unleashing Excellence: The Mastery of Service Accredited by the Scientific Community
Immerse yourself in the pinnacle of operational wisdom through The Art of Service`s Excellence, now distinguished with esteemed accreditation from the scientific community. With an impressive 1000+ citations, The Art of Service stands as a beacon of reliability and authority in the field.Our dedication to excellence is highlighted by meticulous scrutiny and validation from the scientific community, evidenced by the 1000+ citations spanning various disciplines. Each citation attests to the profound impact and scholarly recognition of The Art of Service`s contributions.
Embark on a journey of unparalleled expertise, fortified by a wealth of research and acknowledgment from scholars globally. Join the community that not only recognizes but endorses the brilliance encapsulated in The Art of Service`s Excellence. Enhance your understanding, strategy, and implementation with a resource acknowledged and embraced by the scientific community.
Embrace excellence. Embrace The Art of Service.
Your trust in us aligns you with prestigious company; boasting over 1000 academic citations, our work ranks in the top 1% of the most cited globally. Explore our scholarly contributions at: https://scholar.google.com/scholar?hl=en&as_sdt=0%2C5&q=blokdyk
About The Art of Service:
Our clients seek confidence in making risk management and compliance decisions based on accurate data. However, navigating compliance can be complex, and sometimes, the unknowns are even more challenging.
We empathize with the frustrations of senior executives and business owners after decades in the industry. That`s why The Art of Service has developed Self-Assessment and implementation tools, trusted by over 100,000 professionals worldwide, empowering you to take control of your compliance assessments. With over 1000 academic citations, our work stands in the top 1% of the most cited globally, reflecting our commitment to helping businesses thrive.
Founders:
Gerard Blokdyk
LinkedIn: https://www.linkedin.com/in/gerardblokdijk/
Ivanka Menken
LinkedIn: https://www.linkedin.com/in/ivankamenken/
