Service Level Management Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Service Level Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Level Management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Level Management specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service Level Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 992 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Level Management improvements can be made.

Examples; 10 of the 992 standard requirements:

  1. How can servers be deployed in the most optimal way to operate at the lowest cost for power and environmental control, while meeting the design objectives for Availability, Capacity and Continuity?

  2. Does the approved supplier program contain reference to the rating of the level of risk applied to a raw material ingredients, packaging materials and services and the approved supplier?

  3. How are you designing your governance arrangements to ensure that decisions are taken, and that there is the appropriate level of accountability for the delivery of services?

  4. How the service level parameters defined and enforced for setting up user accounts, managing accesses, administering file permissions and addressing the operational requests?

  5. Is there a clear understanding of your organizations dependencies on third party vendors and the level of risk that is introduced by entities into critical business services?

  6. Is the approved supplier program based on the prior performance of a supplier and the risk level of the raw materials ingredients, packaging materials and services supplied?

  7. Are there follow-up procedures to identify level of customer satisfaction with support service, including timeliness and quality of problem resolution and query responses?

  8. Does an activity need to be measured from your organization perspective, and what is the lowest level at which the activity should be measured in order to direct behavior?

  9. Does the service providers Terms of Service or SLA include service levels for patch and vulnerability management that includes a defined the maximum exposure window?

  10. When your business is already running lean and delivering quality results, what do you do to further increase productivity and service levels and even reduce costs?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service Level Management book in PDF containing 992 requirements, which criteria correspond to the criteria in...

Your Service Level Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service Level Management Self-Assessment and Scorecard you will develop a clear picture of which Service Level Management areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service Level Management Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Level Management projects with the 62 implementation resources:

  • 62 step-by-step Service Level Management Project Management Form Templates covering over 1500 Service Level Management project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Activity Duration Estimates: What are two suggestions for ensuring adequate change control on Service Level Management projects that involve outside contracts?

  2. Initiating Process Group: Have the stakeholders identified all individual requirements pertaining to business process?

  3. Responsibility Assignment Matrix: Ideas for developing soft skills at your organization?

  4. Quality Management Plan: Do trained quality assurance auditors conduct the audits as defined in the Quality Management Plan and scheduled by the Service Level Management project manager?

  5. Risk Register: Does the evidence highlight any areas to advance opportunities or foster good relations. If yes what steps will be taken?

  6. Procurement Audit: Did the contracting authority offer unrestricted and full electronic access to the contract documents and any supplementary documents (specifying the internet address in the notice)?

  7. Procurement Audit: Is procurement execution duly monitored and documented?

  8. Probability and Impact Assessment: Assumptions analysis -what assumptions have you made or been given about your Service Level Management project?

  9. Roles and Responsibilities: Concern: where are you limited or have no authority, where you can not influence?

  10. Probability and Impact Assessment: Has the need for the Service Level Management project been properly established?

 
Step-by-step and complete Service Level Management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service Level Management project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Service Level Management project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service Level Management project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service Level Management project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Service Level Management project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service Level Management project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service Level Management project with this in-depth Service Level Management Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service Level Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Level Management and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Level Management investments work better.

This Service Level Management All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.