Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
 Loading... Please wait...
The Art of Service Standard Requirements Self Assessments

service levels Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

service levels Toolkit: best-practice templates, step-by-step work plans and maturity diagnostics

$249.00

Availability:
Downloadable Resources, Instant Access

Product Description

Save time, empower your teams and effectively upgrade your processes with access to this practical service levels Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any service levels related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated service levels specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the service levels Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which service levels improvements can be made.

Examples; 10 of the standard requirements:

  1. In addition, CSPs are often challenged to reduce their overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

  2. We are are often challenged to reduce our overheads and operational costs. Cost reduction initiatives can be difficult to manage and it is essential to target the right areas. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?

  3. If a customer complains that service levels are below those agreed in the sla, apparently due to a number of related hardware incidents, who is responsible for ensuring the cause is investigated?

  4. You may have created your customer policies at a time when you lacked resources, technology wasnt up-to-snuff, or low service levels were the industry norm. Have those circumstances changed?

  5. If SLAs are already negotiated and reference the Catalogue for documentation of the service levels, how do you change service level in the Catalogue without renegotiating the SLA?

  6. If SLAs are already negotiated and reference the Catalogue for documentation of the service levels, how do you change service level in the Catalogue without renegotiating the SLA?

  7. Do the hosting service levels and penalties apply only to the production system instance or do they apply to the testable non-production system instance as well?

  8. Can cloud service providers offer the flexibility to provide availability service levels in line with the customers requirements?

  9. Compare your billing and contract information to actual service levels. Does what you are paying for match your current service levels?

  10. Where can costs reasonably be reduced or margins improved without any service disruption or without affecting service levels?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the service levels book in PDF containing requirements, which criteria correspond to the criteria in...

Your service levels self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the service levels Self-Assessment and Scorecard you will develop a clear picture of which service levels areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough service levels Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage service levels projects with the 62 implementation resources:

  • 62 step-by-step service levels Project Management Form Templates covering over 6000 service levels project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Risk Audit: Do you meet all obligations relating to funds secured from grants, loans and sponsors?

  2. Responsibility Assignment Matrix: Past experience Ð the person or the group worked at something similar in the past?

  3. WBS Dictionary: Is data disseminated to the contractors management timely, accurate, and usable?

  4. Source Selection Criteria: What is the effect of the debriefing schedule on potential protests?

  5. Cost Estimating Worksheet: What additional service levels project(s) could be initiated as a result of this service levels project?

  6. Human Resource Management Plan: Are updated service levels project time & resource estimates reasonable based on the current service levels project stage?

  7. Variance Analysis: Are all elements of indirect expense identified to overhead cost budgets of service levels projections?

  8. Quality Audit: How does the organization know that its risk management system is appropriately effective and constructive?

  9. Schedule Management Plan: Have activity relationships and interdependencies within tasks been adequately identified?

  10. Source Selection Criteria: What past performance information should be requested?

 
Step-by-step and complete service levels Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 service levels project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 service levels project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 service levels project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 service levels project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 service levels project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 service levels project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any service levels project with this in-depth service levels Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose service levels projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in service levels and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make service levels investments work better.

This service levels All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Product Reviews

Find Similar Products by Category