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Service Management Mastery; A Comprehensive Guide to Implementation and Certification

Service Management Mastery; A Comprehensive Guide to Implementation and Certification

$199.00
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Service Management Mastery: A Comprehensive Guide to Implementation and Certification



Course Format & Delivery Details

Course Overview

Our Service Management Mastery course is designed to provide a comprehensive understanding of service management principles, implementation, and certification. The course is carefully crafted to cater to the needs of service management professionals, providing them with the knowledge, skills, and best practices required to excel in their roles.

Course Format

  • Self-Paced: Yes, the course is self-paced, allowing you to learn at your own convenience.
  • Online: The course is online, providing you with the flexibility to access it from anywhere, at any time.
  • On-Demand: The course is on-demand, meaning you can start and stop as you please, with no fixed dates or times.
  • Completion Time: The typical completion time for the course is 12 weeks, but you can complete it at your own pace.
  • Lifetime Access: You will have lifetime access to the course materials, allowing you to revisit and refresh your knowledge as needed.
  • Mobile-Friendly: The course is mobile-friendly, ensuring that you can access it on-the-go, using your smartphone or tablet.

Instructor Support

  • Instructor Support: You will have access to our expert instructors, who will be available to answer your questions and provide guidance throughout the course.
  • Support Channels: You can reach out to our instructors via email, discussion forums, or live chat.

Course Resources

  • Downloadable Resources: You will receive access to a range of downloadable resources, including templates, toolkits, and guides.
  • Templates and Toolkits: Our course includes a range of templates and toolkits, designed to help you implement service management best practices in your organization.

Certificate of Completion

  • Certificate of Completion: Upon completing the course, you will receive a Certificate of Completion issued by The Art of Service.
  • Certification: Our course is designed to prepare you for service management certification, and our expert instructors will guide you through the process.


Extensive & Detailed Course Curriculum

Module 1: Introduction to Service Management

  • 1.1: Overview of Service Management
  • 1.2: Service Management Frameworks
  • 1.3: Benefits of Service Management
  • 1.4: Service Management Best Practices

Module 2: Service Strategy

  • 2.1: Service Strategy Overview
  • 2.2: Service Portfolio Management
  • 2.3: Service Level Management
  • 2.4: Demand Management
  • 2.5: Service Strategy Case Study

Module 3: Service Design

  • 3.1: Service Design Overview
  • 3.2: Service Catalog Management
  • 3.3: Service Level Management
  • 3.4: Capacity Management
  • 3.5: IT Service Continuity Management
  • 3.6: Information Security Management
  • 3.7: Service Design Case Study

Module 4: Service Transition

  • 4.1: Service Transition Overview
  • 4.2: Change Management
  • 4.3: Service Asset and Configuration Management
  • 4.4: Release and Deployment Management
  • 4.5: Service Validation and Testing
  • 4.6: Service Transition Case Study

Module 5: Service Operation

  • 5.1: Service Operation Overview
  • 5.2: Event Management
  • 5.3: Incident Management
  • 5.4: Request Fulfillment
  • 5.5: Problem Management
  • 5.6: Service Operation Case Study

Module 6: Continual Service Improvement

  • 6.1: Continual Service Improvement Overview
  • 6.2: Service Reporting
  • 6.3: Service Level Management
  • 6.4: Continual Service Improvement Techniques
  • 6.5: Continual Service Improvement Case Study

Module 7: Service Management Tools and Technologies

  • 7.1: Service Management Tools Overview
  • 7.2: IT Service Management (ITSM) Tools
  • 7.3: ITIL-Integrated Tools
  • 7.4: Cloud-Based Service Management Tools
  • 7.5: Service Management Tool Selection Criteria

Module 8: Implementing Service Management

  • 8.1: Implementing Service Management Overview
  • 8.2: Service Management Implementation Roadmap
  • 8.3: Change Management Best Practices
  • 8.4: Service Management Implementation Challenges
  • 8.5: Service Management Implementation Case Study

Module 9: Service Management Certification

  • 9.1: Service Management Certification Overview
  • 9.2: ITIL Certification
  • 9.3: Other Service Management Certifications
  • 9.4: Certification Benefits
  • 9.5: Certification Preparation

Module 10: Case Studies and Group Discussions

  • 10.1: Real-World Service Management Case Studies
  • 10.2: Group Discussions and Debates
  • 10.3: Lessons Learned and Best Practices
  • 10.4: Action Planning and Implementation
By the end of this comprehensive course, you will have gained a deep understanding of service management principles, implementation, and certification. You will be equipped with the knowledge, skills, and best practices required to excel in your service management role and drive business success. Upon completing the course, you will receive a Certificate of Completion issued by The Art of Service.

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