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The Art of Service Standard Requirements Self Assessments

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Service Management System Complete Self-Assessment

$249.00

Service Management System Complete Self-Assessment

$249.00

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Downloadable Resources, Instant Access

Product Description

This Instant-Access Self-Assessment Excel Dashboard and accompanying eBook is for managers, advisors, consultants, specialists, professionals and anyone interested in Service Management System assessment.

'Excellent customer service, superior product with best-in-class ease of use and functionality in key areas of evaluation. The tool's outcomes were able to integrate easily with our key processes and perform well.' - BI Developer in the Finance Industry

'Significant ease of use, widespread user adoption, happy user community. The best self-assessment tool there is.' - Business Analyst in the Transportation Industry

'It is very user-friendly and easy to use and get results. We have found the support response to be excellent. They will reach back within hours.' - Director Process Improvement and Analytics in the Healthcare Industry

What Is The Service Management System Self-Assessment?

The Service Management System Self-Assessment's Purpose is:

  • To help our clients to reduce their effort in the Service Management System work they do to get their problem solved
  • To help our clients in ensuring that their plans of action include every Service Management System task and that every Service Management System outcome is in place
  • To help our clients not having to spend time investigating strategic and tactical options, therefore saving time and ensuring Service Management System opportunity costs are low
  • To help our clients channel implementation direction instantly to deliver tailored Service Management System advise with structured going-forward plans

All the tools you need to an in-depth Service Management System Self-Assessment. Featuring 621 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Management System improvements can be made.

What You Get:

The Service Management System Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 621 questions in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants
  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
  • Gives you a professional Dashboard to guide and perform a thorough Service Management System Self-Assessment
  • Dynamically generated projects-ready RACI Matrix shows your organization exactly what to do next
  • Is secure: Ensures offline data protection of your Self-Assessment results

The Service Management System Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment


In using the Self-Assessment you will be better able to:

  • Diagnose Service Management System projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service Management System and process design strategies into practice according to best practice guidelines

Assess and define Service Management System with this Service Management System Self Assessment. Sample questions from the Complete, 621 Questions, Self-Assessment:

  • Recognize Question: Are there Service Management System problems defined?
  • Define Question: How can the value of Service Management System be defined?
  • Measure Question: Think about the kind of project structure that would be appropriate for your Service Management System project. should it be formal and complex, are can it be less formal and relatively simple?
  • Analyze Question: Do you monitor the effectiveness of your Service Management System activities?
  • Improve Question: Is a fully trained team formed, supported, and committed to work on the Service Management System improvements?
  • Control Question: Who will be responsible for making the decisions to include or exclude requested changes once Service Management System is underway?
  • Sustain Question: Is Service Management System currently on schedule according to the plan?

Value [to you] of the Service Management System Self-Assessment

Excluding hired consultants and advisors from top management consulting firms, internal Service Management System Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For the price of a fraction of this you can get complete peace of mind. Now.

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

You are free to use the Self-Assessment contents in your presentations and documentation for internal end external use without asking us - we are here to help.

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