Service Portfolio Management A Complete Guide Implementation Essentials
Course Overview This comprehensive course is designed to equip participants with the knowledge and skills necessary to effectively manage their organization's service portfolio. Upon completion, participants will receive a Certificate in Service Portfolio Management issued by The Art of Service.
Course Curriculum Module 1: Introduction to Service Portfolio Management
- Definition and importance of Service Portfolio Management
- Benefits of effective Service Portfolio Management
- Key concepts and terminology
- Overview of the Service Portfolio Management process
Module 2: Service Portfolio Management Framework
- Service Portfolio Management framework components
- Service catalog, service pipeline, and retired services
- Service Portfolio Management governance
- Roles and responsibilities in Service Portfolio Management
Module 3: Service Strategy and Service Portfolio Management
- Service strategy and its relationship to Service Portfolio Management
- Defining service strategy and service objectives
- Service Portfolio Management and service level management
- Aligning Service Portfolio Management with business objectives
Module 4: Service Portfolio Management Process
- Service Portfolio Management process activities
- Service definition and documentation
- Service categorization and classification
- Service Portfolio Management and change management
Module 5: Service Portfolio Management Tools and Techniques
- Service Portfolio Management tools and technologies
- Service catalog management tools
- Service Portfolio Management reporting and analytics
- Using data to inform Service Portfolio Management decisions
Module 6: Service Portfolio Management Implementation
- Planning and implementing Service Portfolio Management
- Service Portfolio Management implementation roadmap
- Change management and communication planning
- Measuring and evaluating Service Portfolio Management success
Module 7: Service Portfolio Management Best Practices
- Industry best practices for Service Portfolio Management
- Service Portfolio Management maturity models
- Continuous improvement and Service Portfolio Management
- Service Portfolio Management and ITIL
Module 8: Case Studies and Group Exercises
- Real-world examples of Service Portfolio Management implementation
- Group exercises to apply Service Portfolio Management concepts
- Discussion and feedback on case studies and exercises
- Action planning for Service Portfolio Management implementation
Course Features - Interactive and engaging learning experience
- Comprehensive coverage of Service Portfolio Management
- Personalized learning through real-world examples and case studies
- Up-to-date content reflecting the latest industry best practices
- Practical skills and knowledge for immediate application
- Expert instructors with extensive experience in Service Portfolio Management
- Certification upon completion issued by The Art of Service
- Flexible learning options to accommodate your schedule
- User-friendly and mobile-accessible course platform
- Community-driven discussion forums for support and networking
- Actionable insights and hands-on projects for practical experience
- Bite-sized lessons for easy learning and retention
- Lifetime access to course materials
- Gamification and progress tracking to motivate learning
What to Expect Upon Completion Upon completing this course, participants will have gained a comprehensive understanding of Service Portfolio Management and will be able to effectively manage their organization's service portfolio. Participants will receive a Certificate in Service Portfolio Management issued by The Art of Service, demonstrating their expertise and commitment to Service Portfolio Management.,
Module 1: Introduction to Service Portfolio Management
- Definition and importance of Service Portfolio Management
- Benefits of effective Service Portfolio Management
- Key concepts and terminology
- Overview of the Service Portfolio Management process
Module 2: Service Portfolio Management Framework
- Service Portfolio Management framework components
- Service catalog, service pipeline, and retired services
- Service Portfolio Management governance
- Roles and responsibilities in Service Portfolio Management
Module 3: Service Strategy and Service Portfolio Management
- Service strategy and its relationship to Service Portfolio Management
- Defining service strategy and service objectives
- Service Portfolio Management and service level management
- Aligning Service Portfolio Management with business objectives
Module 4: Service Portfolio Management Process
- Service Portfolio Management process activities
- Service definition and documentation
- Service categorization and classification
- Service Portfolio Management and change management
Module 5: Service Portfolio Management Tools and Techniques
- Service Portfolio Management tools and technologies
- Service catalog management tools
- Service Portfolio Management reporting and analytics
- Using data to inform Service Portfolio Management decisions
Module 6: Service Portfolio Management Implementation
- Planning and implementing Service Portfolio Management
- Service Portfolio Management implementation roadmap
- Change management and communication planning
- Measuring and evaluating Service Portfolio Management success
Module 7: Service Portfolio Management Best Practices
- Industry best practices for Service Portfolio Management
- Service Portfolio Management maturity models
- Continuous improvement and Service Portfolio Management
- Service Portfolio Management and ITIL
Module 8: Case Studies and Group Exercises
- Real-world examples of Service Portfolio Management implementation
- Group exercises to apply Service Portfolio Management concepts
- Discussion and feedback on case studies and exercises
- Action planning for Service Portfolio Management implementation