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Service Portfolio Management Essentials and Implementation Strategies

Service Portfolio Management Essentials and Implementation Strategies

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Service Portfolio Management Essentials and Implementation Strategies Course Curriculum



Course Overview

The Service Portfolio Management Essentials and Implementation Strategies course is a comprehensive and interactive program designed to equip participants with the knowledge, skills, and best practices required to effectively manage their organization's service portfolio. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Outline

Module 1: Introduction to Service Portfolio Management

  • Definition and importance of Service Portfolio Management
  • Benefits of effective Service Portfolio Management
  • Key concepts and terminology
  • Overview of the Service Portfolio Management process

Module 2: Service Portfolio Management Framework

  • Service Portfolio Management framework components
  • Service catalog, service pipeline, and retired services
  • Service Portfolio Management governance
  • Roles and responsibilities in Service Portfolio Management

Module 3: Service Strategy and Service Portfolio Management

  • Service strategy and its relationship to Service Portfolio Management
  • Defining service strategy and service portfolio
  • Aligning service portfolio with business objectives
  • Service portfolio management and service level agreements

Module 4: Service Portfolio Management Processes

  • Service portfolio management process activities
  • Service definition and service packaging
  • Service portfolio analysis and reporting
  • Service portfolio management and change management

Module 5: Service Portfolio Management Tools and Techniques

  • Service portfolio management tools and technologies
  • Service catalog management tools
  • Service portfolio management reporting and analytics
  • Best practices for implementing Service Portfolio Management tools

Module 6: Implementing Service Portfolio Management

  • Steps to implement Service Portfolio Management
  • Service portfolio management implementation roadmap
  • Change management and communication planning
  • Measuring and reporting Service Portfolio Management success

Module 7: Service Portfolio Management Best Practices

  • Industry best practices for Service Portfolio Management
  • Service portfolio management maturity models
  • Benchmarking and continuous improvement
  • Service portfolio management and ITIL

Module 8: Case Studies and Group Exercises

  • Real-world case studies in Service Portfolio Management
  • Group exercises to apply Service Portfolio Management concepts
  • Interactive discussions and knowledge sharing
  • Action planning for Service Portfolio Management implementation

Module 9: Final Project and Assessment

  • Final project: Develop a Service Portfolio Management plan
  • Assessment and evaluation criteria
  • Feedback and coaching
  • Certificate issuance upon completion


Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date course content
  • Personalized learning with expert instructors
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certification upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven discussion forums
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking


What to Expect

Upon completing the Service Portfolio Management Essentials and Implementation Strategies course, participants will be able to:

  • Understand the principles and concepts of Service Portfolio Management
  • Design and implement a Service Portfolio Management framework
  • Develop a service strategy and service portfolio
  • Analyze and report on service portfolio performance
  • Implement Service Portfolio Management tools and techniques
  • Apply best practices for Service Portfolio Management
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