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Service Portfolio Management Mastery for IT Professionals

Service Portfolio Management Mastery for IT Professionals

$199.00
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Service Portfolio Management Mastery for IT Professionals

Become a master in Service Portfolio Management and take your IT career to the next level. This comprehensive course is designed to provide IT professionals with the knowledge, skills, and best practices to effectively manage their organization's service portfolio.



Course Overview

This course is divided into 12 modules, covering a wide range of topics related to Service Portfolio Management. Upon completion, participants will receive a certificate issued by The Art of Service, demonstrating their expertise in Service Portfolio Management.



Course Outline

Module 1: Introduction to Service Portfolio Management

  • Definition and importance of Service Portfolio Management
  • Benefits of effective Service Portfolio Management
  • Key concepts and terminology
  • Overview of the Service Portfolio Management process

Module 2: Service Portfolio Management Framework

  • Service Portfolio Management framework components
  • Service catalog, service pipeline, and retired services
  • Service Portfolio Management governance
  • Roles and responsibilities in Service Portfolio Management

Module 3: Service Strategy and Service Portfolio Management

  • Service strategy and its relationship to Service Portfolio Management
  • Defining service strategy and service objectives
  • Service Portfolio Management and service strategy alignment
  • Best practices for service strategy development

Module 4: Service Portfolio Management Processes

  • Service Portfolio Management process activities
  • Service definition, service assessment, and service approval
  • Service Portfolio Management and change management
  • Service Portfolio Management and service level management

Module 5: Service Portfolio Management Tools and Techniques

  • Service Portfolio Management toolsets and technologies
  • Service catalog management tools
  • Service Portfolio Management reporting and analytics
  • Best practices for selecting and implementing Service Portfolio Management tools

Module 6: Service Portfolio Management Metrics and Reporting

  • Service Portfolio Management metrics and key performance indicators (KPIs)
  • Service Portfolio Management reporting and dashboards
  • Using data to inform Service Portfolio Management decisions
  • Best practices for Service Portfolio Management metrics and reporting

Module 7: Service Portfolio Management and IT Financial Management

  • IT financial management and its relationship to Service Portfolio Management
  • Service costing and charging
  • Service Portfolio Management and budgeting
  • Best practices for IT financial management and Service Portfolio Management

Module 8: Service Portfolio Management and Service Level Management

  • Service level management and its relationship to Service Portfolio Management
  • Service level agreements (SLAs) and service level requirements
  • Service Portfolio Management and service level management alignment
  • Best practices for service level management and Service Portfolio Management

Module 9: Service Portfolio Management and Change Management

  • Change management and its relationship to Service Portfolio Management
  • Change management processes and Service Portfolio Management
  • Service Portfolio Management and change management alignment
  • Best practices for change management and Service Portfolio Management

Module 10: Service Portfolio Management and Service Asset and Configuration Management

  • Service asset and configuration management and its relationship to Service Portfolio Management
  • Service asset and configuration management processes
  • Service Portfolio Management and service asset and configuration management alignment
  • Best practices for service asset and configuration management and Service Portfolio Management

Module 11: Service Portfolio Management Implementation and Adoption

  • Service Portfolio Management implementation planning
  • Service Portfolio Management adoption and rollout
  • Change management and communication planning
  • Best practices for Service Portfolio Management implementation and adoption

Module 12: Service Portfolio Management Maturity and Continual Improvement

  • Service Portfolio Management maturity assessment
  • Continual improvement and Service Portfolio Management
  • Service Portfolio Management maturity roadmap development
  • Best practices for Service Portfolio Management maturity and continual improvement


Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date course content
  • Personalized learning experience
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certification upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible course platform
  • Community-driven discussion forums
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking
Upon completion of this course, participants will receive a certificate issued by The Art of Service, demonstrating their expertise in Service Portfolio Management.

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