Service-profit chain Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical Service-profit chain Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service-profit chain related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service-profit chain specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the Service-profit chain Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 961 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service-profit chain improvements can be made.

Examples; 10 of the 961 standard requirements:

  1. Did you the search for your key performance indicators by looking at your mission and vision (purpose) and ask yourself (and others): what are your products and services, who are your customers?

  2. Does the outsourcer your organization uses have staff members who are knowledgeable in the necessary areas to the support the efforts of its customers in driving change within your organization?

  3. Do you have the right capabilities to understand not just the revenue, and also the profitability of new products and services and the evolving half-life of current products and services?

  4. What offices/departments will be accessing the recruiting system, what are the roles of the individuals accessing the system and how many people in each role will be accessing the system?

  5. Is employee satisfaction measured in ways that can be linked to similar measures of customer satisfaction with sufficient frequency and consistency to establish trends for management use?

  6. Is your organizations project portfolio aligned with its key business objectives, including the already stated of profitability, customer service, reputation, sustainability and growth?

  7. Technology can also affect the market structure of service providers. Will new technologies merely increase profits and efficiency of established players, or have deeper repercussions?

  8. If your organization wanted to recruit people like you, how could they best identify you and where could they put a recruiting message where you are likely to see and respond to it?

  9. How do you identify and anticipate how requirements and changing expectations will differ across customers, customer groups, and market segments and across the customer life cycle?

  10. How do you manage organizational knowledge to accomplish the collection and transfer of workforce knowledge and the transfer of relevant knowledge from customers and suppliers?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the Service-profit chain book in PDF containing 961 requirements, which criteria correspond to the criteria in...

Your Service-profit chain self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the Service-profit chain Self-Assessment and Scorecard you will develop a clear picture of which Service-profit chain areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough Service-profit chain Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service-profit chain projects with the 62 implementation resources:

  • 62 step-by-step Service-profit chain Project Management Form Templates covering over 1500 Service-profit chain project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. WBS Dictionary: Are material costs reported within the same period as that in which BCWP is earned for that material?

  2. Scope Management Plan: What are the risks that could significantly affect procuring consultant staff for the Service-profit chain project?

  3. Risk Audit: Is all expenditure authorised through an identified process?

  4. Risk Management Plan: For software; are compilers and code generators available and suitable for the product to be built?

  5. Activity Duration Estimates: Are performance reviews conducted regularly to assess the status of Service-profit chain projects?

  6. Stakeholder Management Plan: Are issues raised, assessed, actioned, and resolved in a timely and efficient manner?

  7. Issue Log: Are there potential barriers between the team and the stakeholder?

  8. Planning Process Group: Explanation: is what the Service-profit chain project intents to solve a hard question?

  9. Risk Management Plan: Risk may be made during which step of risk management?

  10. Activity Cost Estimates: How difficult will it be to do specific tasks on the Service-profit chain project?

 
Step-by-step and complete Service-profit chain Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 Service-profit chain project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 Service-profit chain project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 Service-profit chain project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 Service-profit chain project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 Service-profit chain project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 Service-profit chain project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any Service-profit chain project with this in-depth Service-profit chain Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose Service-profit chain projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in Service-profit chain and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service-profit chain investments work better.

This Service-profit chain All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.