Service Strategy Toolkit

Save time, empower your teams and effectively upgrade your processes with access to this practical Service Strategy Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Strategy related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated Service Strategy specific requirements:

STEP 1: Get your bearings

Start with...


• The latest quick edition of the Service Strategy Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.


Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…


• Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation


Then find your goals...

STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 997 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Strategy improvements can be made.

Examples; 10 of the 997 standard requirements:


1. How does your organization ensure that knowledge is shared and used to improve products and services, power innovation, and drive competitive advantage?
   
   

2. Are you looking to join a group of change agents working to understand and advance ways of creating a society where everyone thrives?
   
   

3. How quickly would it take to change your product roadmap, a service strategy; more importantly, are you in control of processes?
   
   

4. What is the connection between data and democracy, between data and consumer protection, between data and fair markets?
   
   

5. Does the mission statement delineate in broad terms what products or services your organization is to offer?
   
   

6. What is the most important skill your organizational leader should have to succeed in a digital workplace?
   
   

7. How far into the future does your organization project when developing its enterprise digital strategy?
   
   

8. What is the level of awareness of IoT based applications within your organization and among businesses?
   
   

9. What was the specific role of your organization in determining the technology solution/architecture?
   
   

10. Who will have overall responsibility for the supply arrangement and what is the level of authority?
    
    


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:


• The workbook is the latest in-depth complete edition of the Service Strategy book in PDF containing 997 requirements, which criteria correspond to the criteria in...


Your Service Strategy self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:


• The Self-Assessment Excel Dashboard; with the Service Strategy Self-Assessment and Scorecard you will develop a clear picture of which Service Strategy areas need attention, which requirements you should focus on and who will be responsible for them:
  
  


• Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

• Gives you a professional Dashboard to guide and perform a thorough Service Strategy Self-Assessment

• Is secure: Ensures offline data protection of your Self-Assessment results

• Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:



STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Strategy projects with the 62 implementation resources:


• 62 step-by-step Service Strategy Project Management Form Templates covering over 1500 Service Strategy project requirements and success criteria:


Examples; 10 of the check box criteria:


1. Cost Baseline: Review your risk triggers -have your risks changed?
   
   

2. Variance Analysis: Are material costs reported within the same period as that in which BCWP is earned for that material?
   
   

3. Human Resource Management Plan: How does the proposed individual meet each requirement?
   
   

4. Activity Duration Estimates: Is action taken to increase the effectiveness and efficiency of Service Strategy projects?
   
   

5. Stakeholder Management Plan: Have the key elements of a coherent Service Strategy project management strategy been established?
   
   

6. Stakeholder Management Plan: Are procurement deliverables arriving on time and to specification?
   
   

7. Cost Management Plan: Mitigation – based on the action, cost and probability of success, will the mitigation be made?
   
   

8. Initiating Process Group: What are the overarching issues of your organization?
   
   

9. Project Schedule: Was the Service Strategy project schedule reviewed by all stakeholders and formally accepted?
   
   

10. Activity Duration Estimates: Consider the common sources of risk on information technology Service Strategy projects and suggestions for managing them. Which suggestions do you find most useful?


 
Step-by-step and complete Service Strategy Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:


• 1.1 Service Strategy project Charter

• 1.2 Stakeholder Register

• 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:


• 2.1 Service Strategy project Management Plan

• 2.2 Scope Management Plan

• 2.3 Requirements Management Plan

• 2.4 Requirements Documentation

• 2.5 Requirements Traceability Matrix

• 2.6 Service Strategy project Scope Statement

• 2.7 Assumption and Constraint Log

• 2.8 Work Breakdown Structure

• 2.9 WBS Dictionary

• 2.10 Schedule Management Plan

• 2.11 Activity List

• 2.12 Activity Attributes

• 2.13 Milestone List

• 2.14 Network Diagram

• 2.15 Activity Resource Requirements

• 2.16 Resource Breakdown Structure

• 2.17 Activity Duration Estimates

• 2.18 Duration Estimating Worksheet

• 2.19 Service Strategy project Schedule

• 2.20 Cost Management Plan

• 2.21 Activity Cost Estimates

• 2.22 Cost Estimating Worksheet

• 2.23 Cost Baseline

• 2.24 Quality Management Plan

• 2.25 Quality Metrics

• 2.26 Process Improvement Plan

• 2.27 Responsibility Assignment Matrix

• 2.28 Roles and Responsibilities

• 2.29 Human Resource Management Plan

• 2.30 Communications Management Plan

• 2.31 Risk Management Plan

• 2.32 Risk Register

• 2.33 Probability and Impact Assessment

• 2.34 Probability and Impact Matrix

• 2.35 Risk Data Sheet

• 2.36 Procurement Management Plan

• 2.37 Source Selection Criteria

• 2.38 Stakeholder Management Plan

• 2.39 Change Management Plan


3.0 Executing Process Group:


• 3.1 Team Member Status Report

• 3.2 Change Request

• 3.3 Change Log

• 3.4 Decision Log

• 3.5 Quality Audit

• 3.6 Team Directory

• 3.7 Team Operating Agreement

• 3.8 Team Performance Assessment

• 3.9 Team Member Performance Assessment

• 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:


• 4.1 Service Strategy project Performance Report

• 4.2 Variance Analysis

• 4.3 Earned Value Status

• 4.4 Risk Audit

• 4.5 Contractor Status Report

• 4.6 Formal Acceptance


5.0 Closing Process Group:


• 5.1 Procurement Audit

• 5.2 Contract Close-Out

• 5.3 Service Strategy project or Phase Close-Out

• 5.4 Lessons Learned


Results

With this Three Step process you will have all the tools you need for any Service Strategy project with this in-depth Service Strategy Toolkit.

In using the Toolkit you will be better able to:


• Diagnose Service Strategy projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

• Implement evidence-based best practice strategies aligned with overall goals

• Integrate recent advances in Service Strategy and put process design strategies into practice according to best practice guidelines


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Strategy investments work better.

This Service Strategy All-Inclusive Toolkit enables You to be that person.

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.