Service Transition: A Complete Guide Certification Training
Welcome to the Service Transition: A Complete Guide Certification Training course, where you will gain comprehensive knowledge and skills in service transition, enabling you to effectively manage and deliver high-quality services to your organization. Upon completion of this course, you will receive a certificate issued by The Art of Service.Course Overview This extensive and detailed course is designed to provide participants with a thorough understanding of service transition principles, processes, and best practices. The course is organized into several modules, covering a wide range of topics, including: - Service Transition Fundamentals
- Service Asset and Configuration Management
- Service Validation and Testing
- Change Management
- Release and Deployment Management
- Service Transition Planning and Support
- Service Transition Governance and Risk Management
- Service Transition Metrics and Reporting
Course Outline Module 1: Service Transition Fundamentals
- Introduction to Service Transition
- Service Transition Principles and Concepts
- Service Transition Processes and Functions
- Service Transition Roles and Responsibilities
- Service Transition Governance and Risk Management
Module 2: Service Asset and Configuration Management
- Introduction to Service Asset and Configuration Management
- Configuration Management System (CMS)
- Configuration Items (CIs) and Configuration Management Database (CMDB)
- Service Asset Management
- Configuration Management Processes and Procedures
Module 3: Service Validation and Testing
- Introduction to Service Validation and Testing
- Service Validation and Testing Principles and Concepts
- Service Validation and Testing Processes and Procedures
- Test Planning and Test Environment
- Test Execution and Test Results
Module 4: Change Management
- Introduction to Change Management
- Change Management Principles and Concepts
- Change Management Processes and Procedures
- Change Types and Change Categories
- Change Advisory Board (CAB) and Change Review Board (CRB)
Module 5: Release and Deployment Management
- Introduction to Release and Deployment Management
- Release and Deployment Management Principles and Concepts
- Release and Deployment Management Processes and Procedures
- Release Planning and Release Build
- Deployment Planning and Deployment Execution
Module 6: Service Transition Planning and Support
- Introduction to Service Transition Planning and Support
- Service Transition Planning Principles and Concepts
- Service Transition Planning Processes and Procedures
- Service Transition Support and Service Transition Coordination
- Service Transition Planning and Support Tools
Module 7: Service Transition Governance and Risk Management
- Introduction to Service Transition Governance and Risk Management
- Service Transition Governance Principles and Concepts
- Service Transition Risk Management Principles and Concepts
- Service Transition Governance and Risk Management Processes and Procedures
- Service Transition Compliance and Regulatory Requirements
Module 8: Service Transition Metrics and Reporting
- Introduction to Service Transition Metrics and Reporting
- Service Transition Metrics and Key Performance Indicators (KPIs)
- Service Transition Reporting Principles and Concepts
- Service Transition Reporting Processes and Procedures
- Service Transition Metrics and Reporting Tools
Course Features This course is designed to be interactive, engaging, comprehensive, personalized, up-to-date, practical, and relevant to real-world applications. The course includes: - High-quality content: Developed by expert instructors with extensive experience in service transition.
- Hands-on projects: Practical exercises and case studies to reinforce learning and application.
- Bite-sized lessons: Short, focused lessons to facilitate learning and retention.
- Lifetime access: Access to course materials and updates for a lifetime.
- Gamification: Interactive elements and game-like features to enhance engagement and motivation.
- Progress tracking: Tools to track your progress and identify areas for improvement.
- Community-driven: Access to a community of learners and experts for support and discussion.
- Flexible learning: Learn at your own pace, anytime, and anywhere.
- Mobile-accessible: Access the course on your mobile device, tablet, or desktop.
- User-friendly: Intuitive and easy-to-use course platform.
- Certification: Receive a certificate upon completion, issued by The Art of Service.
What to Expect Upon completing this course, you will be able to: - Understand the principles and concepts of service transition.
- Apply service transition processes and procedures in real-world scenarios.
- Effectively manage and deliver high-quality services.
- Analyze and improve service transition performance.
- Demonstrate expertise in service transition and related areas.
Join this comprehensive course to gain the knowledge, skills, and certification needed to excel in service transition and advance your career.,
Module 1: Service Transition Fundamentals
- Introduction to Service Transition
- Service Transition Principles and Concepts
- Service Transition Processes and Functions
- Service Transition Roles and Responsibilities
- Service Transition Governance and Risk Management
Module 2: Service Asset and Configuration Management
- Introduction to Service Asset and Configuration Management
- Configuration Management System (CMS)
- Configuration Items (CIs) and Configuration Management Database (CMDB)
- Service Asset Management
- Configuration Management Processes and Procedures
Module 3: Service Validation and Testing
- Introduction to Service Validation and Testing
- Service Validation and Testing Principles and Concepts
- Service Validation and Testing Processes and Procedures
- Test Planning and Test Environment
- Test Execution and Test Results
Module 4: Change Management
- Introduction to Change Management
- Change Management Principles and Concepts
- Change Management Processes and Procedures
- Change Types and Change Categories
- Change Advisory Board (CAB) and Change Review Board (CRB)
Module 5: Release and Deployment Management
- Introduction to Release and Deployment Management
- Release and Deployment Management Principles and Concepts
- Release and Deployment Management Processes and Procedures
- Release Planning and Release Build
- Deployment Planning and Deployment Execution
Module 6: Service Transition Planning and Support
- Introduction to Service Transition Planning and Support
- Service Transition Planning Principles and Concepts
- Service Transition Planning Processes and Procedures
- Service Transition Support and Service Transition Coordination
- Service Transition Planning and Support Tools
Module 7: Service Transition Governance and Risk Management
- Introduction to Service Transition Governance and Risk Management
- Service Transition Governance Principles and Concepts
- Service Transition Risk Management Principles and Concepts
- Service Transition Governance and Risk Management Processes and Procedures
- Service Transition Compliance and Regulatory Requirements
Module 8: Service Transition Metrics and Reporting
- Introduction to Service Transition Metrics and Reporting
- Service Transition Metrics and Key Performance Indicators (KPIs)
- Service Transition Reporting Principles and Concepts
- Service Transition Reporting Processes and Procedures
- Service Transition Metrics and Reporting Tools
Course Features This course is designed to be interactive, engaging, comprehensive, personalized, up-to-date, practical, and relevant to real-world applications. The course includes: - High-quality content: Developed by expert instructors with extensive experience in service transition.
- Hands-on projects: Practical exercises and case studies to reinforce learning and application.
- Bite-sized lessons: Short, focused lessons to facilitate learning and retention.
- Lifetime access: Access to course materials and updates for a lifetime.
- Gamification: Interactive elements and game-like features to enhance engagement and motivation.
- Progress tracking: Tools to track your progress and identify areas for improvement.
- Community-driven: Access to a community of learners and experts for support and discussion.
- Flexible learning: Learn at your own pace, anytime, and anywhere.
- Mobile-accessible: Access the course on your mobile device, tablet, or desktop.
- User-friendly: Intuitive and easy-to-use course platform.
- Certification: Receive a certificate upon completion, issued by The Art of Service.
What to Expect Upon completing this course, you will be able to: - Understand the principles and concepts of service transition.
- Apply service transition processes and procedures in real-world scenarios.
- Effectively manage and deliver high-quality services.
- Analyze and improve service transition performance.
- Demonstrate expertise in service transition and related areas.
Join this comprehensive course to gain the knowledge, skills, and certification needed to excel in service transition and advance your career.,
- Understand the principles and concepts of service transition.
- Apply service transition processes and procedures in real-world scenarios.
- Effectively manage and deliver high-quality services.
- Analyze and improve service transition performance.
- Demonstrate expertise in service transition and related areas.